We have stayed at the Southway several times in the past 4 years and keep returning because of the hotels consistent quality. The rooms are neat, comfortable and clean. The staff is courteous and helpful. The hotel is conveniently located near the airport and Carleton University. There is an excellent restaurant (Shallows) on the property. When we return to Ottawa... more

I am a frequent business traveler, and my travel agent booked this hotel for me before I had a chance to read the reviews. Boy, was I concerned after reading the reviews! Since my destination was within walking distance from the hotel and my trip was going to be only two days long, I decided to follow through with the... more

The room was okay and a little larger than most. I was told it had a microwave, but it did not. Aparently only some of the rooms have microwaves, and they were all booked. I was in the older section where the tiles in the bathroom were cracked, but it still seemed rather clean. It is very convenient to go... more

The main hotel is aesthetically pleasing and convenient to the Ottawa airport. That was what appealed to us when we booked the reservation early in August 07 and guaranteed the room with my credit card. The problems started with the reservations. About 5 days prior to our flight from Calgary to Ottawa, I called the hotel and sought confirmation that... more

On the plus side the hotel is clean, the rooms are a good size, the Internet is free, they give you a newspaper in the morning and the parking is included. On the negative side, when you call to make a reservation the person is less than friendly. I asked to have connecting rooms with my son. He told me... more

I travel to Ottawa 4 or 5 times a year on business and stay 1 week at a time. I have been staying at the Southway Inn for over 3 years and would not stay any where else in Ottawa. The staff are friendly, helpfull and always very accomodating. The rooms are spotless and the hotel over all is spotless.... more

The hotel was very clean and decently renovated however in my five day stay, I found that the staff were not as friendly as I think the standard should be (for hotels). Most of the time, I felt as though they felt that they loathed their jobs and didn't want to be there. This was uniform among the front desk... more

Wow, what can I say... This hotel met and exceeded every possible expectation. The hotel staff was extremely friendly and the hotel was so spotless you could eat off the floor. The indoor pool was gorgeous and they have a sauna, hot tub, and fitness room as well. The hotel had flowers in every room and every hallway. The hotel... more

I've stayed here on a few occasions and it does not disappoint. Certainly not in the middle of the city but the hotel is nice and offers many amenities. The rooms are pretty large and clean, the hotel has a nice pool and decent fitness facilities. The restaurant is somewhat fine dining and the bar is small but both have... more