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Southway Hotel

#6 of 67 Hotels in Ottawa
Certificate of Excellence
2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
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Southway Hotel
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Southway Hotel
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322 reviews from our community

Traveler rating
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    29
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Victoria, Canada
Contributor
13 reviews 13 reviews
12 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My daughter recommended the Southway hotel as an excellent place for my stopover on my way to Nunavut to visit her. The hotel caters to northern travellers with great storage facilities and a convenient shuttle to and from the airport. I had a very late flight and didn't check in until 1am. The person at the reception desk was very... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. It’s always nice to be recommended by a friend or family member. I am glad to year that you enjoyed your stay and we are looking forward to your return visit. Kristine More 

1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I've stayed at Southway more than 10 times and the service has always been excellent. There's just one Indian guy at the front desk who is always grumpy and rude. I have decided to not let him bother me. My last stay was in March 2015 and I was on business. My office advised me they had booked my 2... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am sorry to hear of the mix-up with your reservation and will most certainly look into this to see what transpired. With regards to the staff member I will reach out to you privately through this site to see what happened, and how I can make it better. I am happy to hear that... More 

Toronto, Canada
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

This is the second time I've stayed at the Southway for business in the last year or so. Both times the rooms have been large and equipped with a sitting area. The beds have been comfortable. The breakfast included in your stay was good enough for our purposes. The shuttle to and from the EY Centre was great. When we... More 

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Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am glad to hear that your stay from beginning to end was an enjoyable one. The Southway has partnered with the EY Centre to provide shuttle to our guests who are attending trade shows or conferences. It seems to work really well, and the feedback has been great. Thank you for mentioning the service.... More 

Calgary, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Good customer service at check in. Quiet, clean, comfortable room. Continental breakfast was good (oatmeal, muffins, fruit, yogurt, coffee, juice) Pool, hot tub and sauna were nice and clean. Only complaint: not all rooms come with robes. I wanted one to wear to the pool and requested one from the woman at the front deak. She told me she would... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am happy to hear your stay was an enjoyable one and that it felt like home. With regards the robes they are placed in our king and suite rooms and are limited. Regardless of this I will be sure to share this review with the staff to let them know the importance of follow... More 

Oakville, Ontario, Canada
Top Contributor
95 reviews 95 reviews
26 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 5 weeks ago

It all starts with a friendly and helpful front desk regardless of the time you check in. We tend to prebook our reservations when visiting Ottawa but not this time. So after nearly 2 hours of trying to find accommodations in the Kanata area where we were visiting we took a chance with the Southway. We did have a positive... More 

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Yardley, PA
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 18, 2015

The Southway is a very functional, clean, hotel located in strip mall central, Ottawa. I guess it's about 25 minutes from downtown. The rooms are modern, comfortable, and well-equipped. It has a serviceable bar and restaurant, which are surprisingly far away from the main lobby. That might be a positive as it has it's own entrance to seem less like... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed March 12, 2015

The Southway always exceeds our not immodest expectations. We like its south central location with quick and easy access to locations from downtown Ottawa to places outside Ottawa. The staff are friendly and polite, the lobby large and spacious and the atmosphere much more relaxed than many other places where we have stayed. The newly renovated rooms made us feel... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for the great review. I am glad to hear that your stay was an enjoyable one. The staff is always happy to be mentioned. We are happy to hear that you would recommend us to friends and family. We look forward to your return stay. All the best. Kristine More 

Montreal, Canada
Contributor
14 reviews 14 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed March 12, 2015

Stayed one night on business. Staff were friendly . Hotel is clean and bright. Rooms are comfortable, could maybe be re decorated soon. Bath rooms were spotless and lots of towels. Shuttle bus to the airport is free and reliable. Over all I would stay again for a business trip

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for choosing the hotel for your business trip. We are glad to hear that you enjoyed your stay. We have recently renovated our courtyard rooms, and have been receiving rave reviews regarding them. When you return to the hotel please feel free to contact me directly and I will ensure that you receive one. We look forward to... More 

Grimsby, Canada
1 review
5 of 5 stars Reviewed March 9, 2015

My wife and I have been going to Ottawa to visits with our sons for the past 11 years. We have stayed in many hotels over the years. Our expectations and standards are high. We have now been staying at the Southway Hotel for over five years. Previous to that our longest run was three stays with many many one... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are happy to have such a high recommendation from you, and are very happy to see that you shared this on our page. Your review will be shared today at our monthly staff meeting. We look forward to your return stay. All the best, Kristine More 

vancouver
Top Contributor
65 reviews 65 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed February 28, 2015

My husband and I stayed at this hotel as he had a work related event to attend for 2 days. Our flight to Ottawa was cancelled so rather than arrive Monday evening we arrived Tuesday Morning. The shuttle was great and easy to order as there is a phone that will call the hotel direct as you leave the airport.... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your detailed review. We are glad to hear that overall you enjoyed your stay. We have looked into the room that you were assigned with regards to the sink. We have shared your review with Thank you for mentioning this. We look forward to your return stay. Kristine More 

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