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Southway Hotel

3.0 of 5 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
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Southway Hotel
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Southway Hotel
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298 reviews from our community

Traveler rating
    170
    89
    28
    6
    5
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75
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111
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Waterloo, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

We were visiting family and the Southway Hotel was convenient both to the airport and suburban Ottawa. The Southway was clean and comfortable. Our room was quite large and well furnished and the king bed was very comfortable. The decor is a little dated but that's a minor point to me. The checkin process was quick and efficient and the... More 

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Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had or company Christmas party at the Southway Hotel. If you want to feel festive stroll around this hotel! We took a room for to add a little extra fun to the night. What a pleasant surprise. The room was nice and quiet well appointed with a comfortable bed. Sparkling clean renovated bath. Very friendly helpful staff - many... More 

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Riverview, NB
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Not a chain, but with all the amenities and more. Business center, gym , in door pool, whirlpool, free fresh crisp local apples, coffee, shuttle to airport, free parking. Close to the airport and transit system, with in house dining, plus a good selection of dining close by. Friendly and helpful staff all around. Clean, clean, clean, with staff continuously... More 

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Portland, Maine
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We recently stayed here for 3 nights while visiting relatives in Ottawa. While the hotel is in the middle of an area that is congested with traffic and stores, it was quiet and very pleasant. The rooms and the hotel as a whole are very clean, and the staff is very friendly as well as helpful. While we weren't using... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am glad to hear that you enjoyed your stay. Thank you for mentioning the location, the staff, and the cleanliness. I have shared this review with all staff members in all departments. We look forward to welcoming you back soon. Wishing you and your family a very happy holidays, and the best for 2015.... More 

North Bay, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very clean with mostly friendly staff. The Christmas decorations were wonderful! It's in a great location, easy to get to with grocery stores, restaurants and shopping nearby. I would have liked a recycling bin in my room so I didn't have to put recycling in the garbage.

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am glad to hear that your stay was an enjoyable one. Thank you for mentioning the Christmas Decorations. We are looking into better ways to offer recycling in guestrooms. It is in the process, but for the immediate time frame, the housekeeping and front desk staff would be more than happy to recycle items... More 

1 review
5 of 5 stars Reviewed 2 weeks ago

I could not have had a better stay anyplace else. The hotel has a very calm atmosphere, the staff are extremely polite and helpful. Loved the pool area and hot tub. The rooms are very clean and quite large. We ate dinner at the Shallows Restaurant, food was excellent. The Christmas lights in the courtyard are beautiful. My stay in... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am glad to hear that your stay was an enjoyable one. Thank you for mentioning the staff and the decor. The entire Southway Team wishes you a speedy recovery, and a Very happy Holiday. We hope to see you again soon. Sincerely, Kristine More 

Iqaluit, Nunavut, Canada
Senior Contributor
25 reviews 25 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I have stayed at this hotel numerous times and enjoyed the fact that this hotel offers a hot tub/spa.....this is very enjoyable to me and my wife. The last few times this hot tub/spa has been just a warm bath! Not impressed! I took notice of the temperature and it was only 97 degrees both days I went in. Also... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am disappointed to hear of your recent stay; I am however thankful for your review so we can help identify a potential issue. I have sent this review directly to our maintenance department, as the hot tub temperatures are logged every day. I want to ensure you that if there is a discrepancy with... More 

Renfrew, Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

The Southway provided a comfortable and quiet night's sleep after travelling through 4 airports over the last 24 hours. It is close to the airport and easy to find. Our rate included a delicious breakfast in the quiet and relaxing Shallows Restaurant. Service was friendly and attentive. The room was clean and comfortable. We would not hesitate to go back... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank your review . We are glad to hear that you were able to rest after traveling for so long. Thank you for mentioning the Shallows Grill. I have shared the feedback with all Shallows Grill staff. We look forward to welcoming you back in the future. Happy Holidays Kristine More 

Carleton Place, Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This hotel is centrally located between the airport and downtown Ottawa. The staff was very friendly, the rooms were clean. I loved the pillows, very comfortable! There is a nice restaurant, but it is expensive. There are places to eat within walking distance of the hotel.

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I am glad to hear that your stay was an enjoyable one. We hear a lot about our pillows, thank you for mentioning them. We do have some promotions running with regards to breakfast that are available to all guests during their stay. You are able to upgrade your breakfast for $9.00 including tax and... More 

Halifax, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 13, 2014 via mobile

After having been unexpectedly stuck and diverted to Ottawa coming back from Asia in -28C, we were cold, tired, cranky and, did I mention cold. The airline put us up at the Southway and we couldn't have been happier! The front desk staff was very welcoming and gave us a quiet room with a really comfortable huge bed, clean bathroom.... More 

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review, and sharing your experience at the Southway . I am happy to hear that the staff were accommodating during your traveling troubles. It is never easy to deal with cancellations, and of course the weather. We strive to ensure to make things easy as possible for the traveler for whatever the reason they are staying... More 

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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
Number of rooms: 170
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa
Hotel Style:
#4 Romantic Hotel in Ottawa
#6 Business Hotel in Ottawa
#10 Family Hotel in Ottawa

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