Southway Hotel (Ottawa, Ontario) - Hotel Reviews

Also Known As:: Southway Hotel And Conference Centre; Southway Hotel Ottawa

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada

Phone Number:

Region: Canada > Ontario > Ottawa

Amenities:

Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access

Hotel Style:

#7 Business Hotels in Ottawa

#9 Family Hotels in Ottawa

Price Range: $$

Hotel Class:3 star (3*)

Official Description (provided by the hotel):: It’s time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms, dine in our fit-for-foodies Shallows Grill, and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more less

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Ashley H

Guelph, Canada

1 review

“Newley renovated and cold beer, need I say more?”

Reviewed June 18, 2013 NEW

I stayed here for 2 nights for work and I was pleasantly surprised. The hotel restaurant had a nice bar to sit in after the meetings were over and the food served during the events was really good. We also ate out at the local Schwarma Palace which was AMAZING! And was only a 2 minute walk from the hotel.... More

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Karla B

“Great service, great sleep, great value!”

Reviewed June 15, 2013 NEW

Stayed 2 nights mid week for a conference. Used the free airport shuttle, it was very quick and convenient. Taxi one way to downtown (near byway market area) was about $30. Staff were very courteous and helpful. Training a new staff person when I checked in, but it went smoothly. Room was quiet, spacious and clean. Hotel was going through... More

jamesmorton

Vancouver, Canada

Top Contributor

121 reviews

42 hotel reviews

Reviews in 44 cities

40 helpful votes

“Perfectly ok, close to airport with shuttle.”

Reviewed June 4, 2013 via mobile

First get a room in the Tower - updated and better rooms. The rooms are very large. Service is friendly. That said it is not a fancy place; really more a B hotel. Food at the restaurant is ok but nothing more. A lot of people going or coming from the Arctic stay here - nice collection of Inuit carving... More

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See 3 more reviews by jamesmorton for Ottawa

Thank you for your review. We are currently under renovations for our courtyard side rooms. On your next stay I would be more than happy to offer you a complimentary upgrade so you can experience the new look and feel. We are expected to have 95 rooms completed by the end of August. Once again thank you for your review.... More

57TravelQueen

Burlington, Canada

2 reviews

Reviews in 2 cities

“Very good hotel, near airport & transit”

Reviewed June 3, 2013

I stayed at the Southway Hotel for 3 nights. Room was quiet, spacious, comfortable and clean. Carpet was stained. Renovations going on in hotel but my room had not been updated. Safe and small fridge in room. Flat screen TV. Free Globe & Mail newspaper delivered to room daily. Free wifi. Continental breakfast (free) in lobby included yogurt, muffins, granola,... More

Thank you for your review. What a great review it is . We are looking into the room that you were assigned in order to ensure the stain on the carpet is taken care of . We are currently in the middle of a renovation process, and will be updating 95 guestrooms , and plan to have this completed by... More

NickN1977

Ottawa, Canada

“Unbelievably inept!”

While checking in I asked for a room away from elevator so I could sleep in. Yep, got that room away from the elevator right next to the room being demolished!!! Jackhammer like noises from much before 9 am and the front desk was surly and rude as if it was my fault!!! Never again!

judym326

Lacombe, Canada

Reviewer

3 reviews

3 hotel reviews

Reviews in 3 cities

1 helpful vote

“AWESOME HOTEL NEAR THE AIRPORT”

Reviewed June 2, 2013

This Is a great hotel near the airport in Ottawa with a free airport shuttle. Nice big, clean rooms. Very comfy king size bed. Good value for the price. The on-site restaurant is very good. We will definitely stay here again on our next trip to Ottawa.

Thank you for your review. I am glad to hear that the food at the Shallow's Grill was very good . We look forward to welcoming you back in the near future. All the best. Kristine More

Art H

Edmonton, Canada

“Southway Hotel”

Reviewed May 30, 2013

Staff very friendly and knowledgeable. Room excellent and the food was very good. Location was excellent . Bus service to downtown right outside Hotel. Airport 10 minutes away with a great shuttle service. All in all a great place to stay.

Thank you for your review. I am glad to hear that your stay was an enjoyable one from beginning to end . We look forward to your return stay. Kristine More

Rudkin65

“Good hotel.”

They were renovating so it was noisey. Room were ok but bathroom was not cleaned well. Hair on tje floor and in the tub. Good friendly staff. Free shuttle to/from the airport. The restaurant has good food but a little pricey.

Thank you for your review. I have brought your feedback to the attention of our housekeeping manager. We take all comments seriously. As for the renovations we are about 50 % complete, and expect to be completed at the end of August. The Shallows Grill menu will be going through some changes in the near future, and a complete renovation... More

Karen P

Calgary, Canada

“Best Beds ever!”

Reviewed May 24, 2013

I loved this hotel. Staff were all so friendly and caring. They kept the room so fresh and tidy for me and I felt so welcome there. There are lots of little places to eat and shop within walking distance. Southway has a nice new feel to it-oh yes and the bed was incredibly comfy.

Thank you for your review. I enjoy reading reviews such as yours. We look forward to your return stay. All the best, Kristine More

Charlie M

Chesapeake, Virginia

2 helpful votes

“Enjoyable Experience”

Reviewed May 15, 2013

Great location and clean hotel. The Shallows restaurant has great food and excellent service. You enjoy a continental breakfast and wi-fi - both included in your room. The room was a good size and well-maintained. While there were renovations underway (replacing carpet in main entrance), it was done in a non-intrusive way.

Thank you for your review. We look forward to your return stay; the renovations are currently in progress and are expected to be completed by the end of August. Thank you Kristine More

1-10 of 157 reviews

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Southway Hotel, Ottawa

Southway Hotel

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