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All 66 Ottawa hotels

Southway Hotel

3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
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86%
Ranked #7 of 66 Hotels in Ottawa
Certificate of Excellence 2014
A recent review
3 of 5 stars reviewed 2 days ago
Chef_Serch Calgary, Canada
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268 reviews from our community

Traveler rating
    156
    75
    26
    6
    5
See reviews for
68
43
19
100
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Calgary, Canada
Contributor
14 reviews 14 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

My family and I stayed at this hotel just for one night because it was close to the airport and our flight was leaving really early in the morning. The hotel facilities were nice, it looked like it got some renovations recently, also it is well located as you can find restaurants and stores around. In the other hand, the... More

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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
134 helpful votes 134 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The location was not what I was expecting, but it was fine. Gas stations, dollar store, groceries all within walking distance if needed. Check-in was super friendly (check out clerk was obnoxious which is why this lost a star). Could improve: coffee disappears at 9 a.m. sharp (really wanted to take one on the road with me!). Everything else was... More

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Vancouver, British Columbia, Canada
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

When I lived in Ottawa I was always impressed with Southway Hotel that was quite near to where I lived and had visited the hotel many times to a conferences,a meeting or a social function or for dinner at the Shallows Restaurant. I am at present guest in a room on the sixth floor for about two weeks, while I... More

Was this review helpful? Yes 1
Burin, Newfoundland, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

My mom and I stayed at the Southway hotel on bank street for 4 nights in early September. We were booked thru Expedia with no trouble and Southway provided what I expected. The front desk staff were Incredibly helpful getting me/mom from one end of the city to another with how to catch the bus, where to catch and how... More

Was this review helpful? Yes 1
Vancouver, Canada
Top Contributor
299 reviews 299 reviews
77 hotel reviews
140 helpful votes 140 helpful votes
4 of 5 stars Reviewed 1 week ago

The rooms are very large which is great for stretching out. Little things make it a bit better than a typical mid level hotel - bathrobes, upgraded radio, upscale toiletries. Nice pool. Downsides - the included continental breakfast is pretty thin. The front desk is understaffed so you wait and wait to call an airport shuttle. Finally the location is... More

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Arviat, Canada
Top Contributor
89 reviews 89 reviews
30 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed August 13, 2014

Great staff, clean and comfortable rooms, pool, fitness facilities, close to airport, shopping, cinemas. I always stay at the Southway for stopovers in Ottawa. The hotel was completely full this trip and the service was still great!! We did room service breakfast which was a bit late but not too bad.

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. Thank you for making the Southway Hotel your hotel of choice while visiting Ottawa. I have discussed your breakfast being late with our food and beverage manager. We want to ensure that breakfast is delivered within a reasonably time. Thank you for mentioning this. We look forward to your return stay. All the best. Kristine More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2014

Plus Side: Great customer service: In the middle of an extremely busy and stressful military move, we had to scramble to find accommodations while our furniture and effects were delivered. We were travelling with our dog and needed two rooms. Ryan patiently took the time to help my wife meet our needs and found us adjoining rooms where we could... More

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review, and for mentioning our staff member Ryan. He wishes to extend his thank you for mentioning him on Trip Advisor. I am glad to hear that we were able to help during your move. With regards to your comment regarding the Wi-Fi we have doubled the speed in the past few months, and the feedback... More

Kingston, Canada
Senior Contributor
43 reviews 43 reviews
17 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed July 28, 2014

We had a short stay do to early flight. Staff we great. Rooms clean. No complaints, but one. Their airport shuttle only runs from 0600 - 2200 hrs. No problem. Hotel is close to airport and cabs are near by. Salt water pool was nice and cool then a good sauna after. Highly recommended

Was this review helpful? Yes 2
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for review. We are glad to hear that your stay (even though it was short) was an enjoyable one. Thank you for mentioning our staff. Our salt water pool with access to the outdoor courtyard equipped with patio chairs is very popular amongst our guests, thank you for mentioning them. All the best. We hope to see you... More

Rochester, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 28, 2014

It was clean, attractively decorated and locally owned. The staff was friendly and very helpful. A few more choices in breakfast cereal would have been nice, but that's a quibble. The cranberry/oatmeal cookies were GREAT!

Was this review helpful? Yes 2
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for review. We are glad to hear that your stay was an enjoyable one. We are in the process of reviewing our Grab & Go items to offer more variety. We look forward to your return stay. Kristine More

Iqaluit
Contributor
13 reviews 13 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed July 27, 2014 via mobile

We've stayed at Southways before. It's never been our first choice, because I think it's over-priced for the area, but they will allow you to keep dogs there, for a fee. Which is fine. They also used to allow you to leave bags there for a few weeks if you had additional traveling and were coming back to the hotel.... More

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Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review and feedback. We had temporarily changed the policy due to the lack of storage space that the hotel has to offer, but after two days of the policy being implemented we have changed it back to how it was before. The main reason for this is that the management realized the importance of storing items... More

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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

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