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All 66 Ottawa hotels

Southway Hotel

3.0 of 5 Hotel   |   2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
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86%
Ranked #7 of 66 hotels in Ottawa
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 2 weeks ago
justmy0pinion Arviat, Canada
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263 people have reviewed this hotel

Traveler rating
    156
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (67)
Date | Rating
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English first
Arviat, Canada
Top Contributor
89 reviews 89 reviews
30 hotel reviews
92 helpful votes 92 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great staff, clean and comfortable rooms, pool, fitness facilities, close to airport, shopping, cinemas. I always stay at the Southway for stopovers in Ottawa. The hotel was completely full this trip and the service was still great!! We did room service breakfast which was a bit late but not too bad.

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. Thank you for making the Southway Hotel your hotel of choice while visiting Ottawa. I have discussed your breakfast being late with our food and beverage manager. We want to ensure that breakfast is delivered within a reasonably time. Thank you for mentioning this. We look forward to your return stay. All the best. Kristine More

Ottawa, Canada
1 review
4 of 5 stars Reviewed 2 weeks ago

Plus Side: Great customer service: In the middle of an extremely busy and stressful military move, we had to scramble to find accommodations while our furniture and effects were delivered. We were travelling with our dog and needed two rooms. Ryan patiently took the time to help my wife meet our needs and found us adjoining rooms where we could... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review, and for mentioning our staff member Ryan. He wishes to extend his thank you for mentioning him on Trip Advisor. I am glad to hear that we were able to help during your move. With regards to your comment regarding the Wi-Fi we have doubled the speed in the past few months, and the feedback... More

Kingston, Canada
Senior Contributor
42 reviews 42 reviews
17 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We had a short stay do to early flight. Staff we great. Rooms clean. No complaints, but one. Their airport shuttle only runs from 0600 - 2200 hrs. No problem. Hotel is close to airport and cabs are near by. Salt water pool was nice and cool then a good sauna after. Highly recommended

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for review. We are glad to hear that your stay (even though it was short) was an enjoyable one. Thank you for mentioning our staff. Our salt water pool with access to the outdoor courtyard equipped with patio chairs is very popular amongst our guests, thank you for mentioning them. All the best. We hope to see you... More

Rochester, New York
1 review
5 of 5 stars Reviewed 4 weeks ago

It was clean, attractively decorated and locally owned. The staff was friendly and very helpful. A few more choices in breakfast cereal would have been nice, but that's a quibble. The cranberry/oatmeal cookies were GREAT!

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for review. We are glad to hear that your stay was an enjoyable one. We are in the process of reviewing our Grab & Go items to offer more variety. We look forward to your return stay. Kristine More

Iqaluit
Contributor
13 reviews 13 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

We've stayed at Southways before. It's never been our first choice, because I think it's over-priced for the area, but they will allow you to keep dogs there, for a fee. Which is fine. They also used to allow you to leave bags there for a few weeks if you had additional traveling and were coming back to the hotel.... More

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Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review and feedback. We had temporarily changed the policy due to the lack of storage space that the hotel has to offer, but after two days of the policy being implemented we have changed it back to how it was before. The main reason for this is that the management realized the importance of storing items... More

Iqaluit, Nunavut, Canada
Senior Reviewer
10 reviews 10 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 5 weeks ago

The Southway had good options for Northern travellers. Including free use of their commercial-sized fridge for those who travel with bins of food. When we lived up North, we barely took advantage of the Southways's amenities like the pool or the gym; we were too busy shopping and meeting with family and friends. On that note, big box stores like... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. Thank you for mentioning our free freezer and fridge storage. The Management at the Southway Hotel understands the importance of offering this service at no charge. With regards to the Shuttle reservations are required. I will be sure to investigate to ensure that guests with reservations are not being turned away. Thank you for bringing... More

Chicago, United States
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 21, 2014

We loved this hotel. We stopped to eat and sleep -arrived later in the day after traveling many miles. Hotel and restaurant staff could not have been friendlier. The room was wonderful - large, clean, great bathroom and comfortable bed. We also loved the breakfast. It was healthy and just enough.

Was this review helpful? Yes 2
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for taking time to review us on Trip Advisor. We are glad to hear that our staff was friendly, and that you found the room comfortable. We look forward to welcoming you back in the future. Kristine More

Niagara Falls, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 21, 2014

I originally chose the Southway Inn and Hotel because it is close to where my son lives in Ottawa. Now I choose it because I am treated so well by staff ( all staff is great and very helpful and patient) and because the rooms are so attractive, clean, and comfortable. The beds are awesome and I always get a... More

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your amazing review. I have shared your review at our most recent staff meeting. Your review truly placed a smile on all our faces. It makes it that much more rewarding to hear that we have exceeded your expectations in every way. Thank you for mentioning Daniel and Luis they are much honored to have their names... More

Medicine Hat, Canada
Top Contributor
66 reviews 66 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 18, 2014

We stayed here last year and decided to try it again. We were very pleased with our stay again! Rooms are comfortable and relaxing- conducive to a good night's rest. Although it is in a high traffic area your room is quiet and restful. Staff are helpful and efficient . Continental breakfast is okay.

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are delighted to hear that you decided to stay again. We look forward to welcoming you back once again. All the best. Kristine More

Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2014

We booked this hotel for a few reasons. First off, it's near the Ottawa airport and offered free shuttle. The shuttle driver was very helpful and kind. The hotel features a salt water pool and an amazing restaurant. The best part is that we were able to park our car there for the duration of our stay instead of leaving... More

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. I have shared your review with our Shuttle Drivers, thank you for mentioning them. We are glad to hear that the Stay N Fly package was of value for you. The package includes a one night stay with one week parking included in the room rate. It is a very popular package with our guests.... More

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Additional Information about Southway Hotel

Address: 2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Southway Hotel 3*
Reservation Options:
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Also Known As:
Southway Hotel And Conference Centre
Southway Hotel Ottawa

60 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style
#6 Business Hotel in Ottawa #7 Family Hotel in Ottawa #9 Romantic Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
It’s time to unchain your expectations about what to expect from an Ottawa hotel just minutes from the bustling Ottawa International Airport and the multi-purpose Ernst & Young Centre™. At our family-owned Southway Hotel, we are totally guest-focused, not brand-focused. Relax in spacious and upgraded guestrooms, dine in our fit-for-foodies Shallows Grill, and take advantage of our free airport shuttle, free WiFi and free parking. We look forward to welcoming you. ... more   less 
Number of rooms
170

Questions & Answers

Questions? Get answers from Southway Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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