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Southway Hotel

#14 of 69 Hotels in Ottawa
Certificate of Excellence
2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
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Southway Hotel
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351 Reviews from our TripAdvisor Community

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Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel was very nice We stayed just one night for a convention Check in /out was fast and friendly The room was clean and staff friendly Coffee/water and fruit in the lobby Was nice to grab after a 3 hour drive The breakfast in the morning could be better .to many cookies and pastry Could have had more fresh... More 

Helpful?
Thank Michelle P
Verona, Canada
Level Contributor
47 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Read a review on trip advisor so stayed last night. Closest hotel to CHEO. The hotel is under construction so many areas were not open. pool, fitness and restaurant are now closed. Light breakfast was ready before check out. nothing fancy but was good. Bathroom fan was very noisy and there is no way to shut it off. Will stay... More 

Helpful?
Thank donlin2015
Niagara Falls,
2 reviews
3 of 5 stars Reviewed 1 week ago via mobile

From the moment we walked in it just seemed a mess. The front desk clerk instead of welcoming us started rambling on about the computer system, and how it needed an update. Running back and forth between two computers he said he was unable to find booking, then he all of a sudden found it. After that we were not... More 

Helpful?
Thank meaganu2016
Vancouver, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Southway was a pleasant one night stay. Roomy, clean and comfortable. Some amenities, such as the pool and fitness centre are now closed because of Southway's transitioning to a seniors complex. Website is good at informing guests of dates and I felt the price also reflected the minor amenity changes. Staff were friendly and helpful. Shuttle service to airport was... More 

Helpful?
1 Thank Tony P
Barrie, Ontario, Canada
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed December 17, 2015

I have used this hotel many times and have never been disappointed. The rooms are very clean and spacious. Staff are friendly and accommodating. Better get there quick though, the hotel closes in March 2016 as it is being converted to a premium seniors retirement home. Lucky seniors!

Helpful?
Thank Roy E
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Roy E, Thank you very much for your kind words. Your comments have been shared with our staff and are all delighted to hear such feedback. As you already know, we have extended the hotel business until March 2016, and we would be glad to welcome you back when your travel plans bring you back to Ottawa. Happy travels! More 

Montreal, Canada
Level Contributor
108 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
4 of 5 stars Reviewed November 29, 2015

We chose the Southway Hotel due the fact that it was close to the EY Center. We had read that there were no amnesties because they were converting it to a senior deluxe retirement home by Jan 2016. The service was great, we arrived earlier than expected and we checked in right way - 3 hours before the official time.... More 

Helpful?
1 Thank Freddy_on_trips
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Freddy_on_trips, Thank you for your kind words and review of our hotel. Although we are closing our doors to open a new chapter in our history, we are glad to inform you that we will continue to take reservations and welcome out guests until March 31, 2016. If your travels take you back to Ottawa, we would be glad... More 

Ottawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed November 29, 2015

The rooms are spacious and clean, but that is all that this hotel has going for it now. There is no fitness facility, no pool, and no restaurant. The room was freezing and took forever to warm up. There is virtually no water pressure in the shower, and the bathroom paper products and amenities are clearly the cheapest available. The... More 

Helpful?
Thank DocPamelaY
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello DocPamelaY, I would like to thank you and wish to convey how deeply we appreciate your feedback. We always use these feed backs as tools to further help us improve on our services. In response to some of your comments: 1. THE OWNERSHIP: We would like to confirm that the ownership has not changed and it is the same... More 

Mississauga, Canada
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed October 3, 2015

This hotel is very clean. Housekeeping is very accommodating. Breakfast is continental. wifi is weak but if you use the cables it is fine. The beds were very comfortable. The hotel was very quiet which was nice and relaxing. We were told this hotel was being converted to a seniors residence. Lucky seniors! Oh right! There's a beautiful fountain area... More 

Helpful?
Thank Rose882015
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Rose882015, Thank you so much for the kind words you have shared about our hotel. Although we are turning a leaf and new chapter in our history, our doors will be open for reservation until the end of November 2015. We look forward to seeing you again. Best regards, More 

London, United Kingdom
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
1 of 5 stars Reviewed September 21, 2015

Please do not book this hotel, I am one of the unlucky ones caught up in the mix of a hotel getting ready to close down (which I didn't know about until I looked at the recent reviews). My room was in great condition but the amenities are closed or seriously lacking. There is NO pool, fitness centre or laundry... More 

Helpful?
Thank Eddie C
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hi Eddie C, I would like to apologize for such a delay on our response. There is no reason why we shouldn't have addressed your feedback immediately. To start off: NO POOL/NO RESTAURANT: It is obvious that you were not made aware, we are going through a renovation phase as we convert into a luxury retirement community. We empathize and... More 

Henderson, Nevada
Level Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed September 11, 2015 via mobile

Came here as this was the host hotel for the 2015 Halogen conference. It is quiet, and the WiFi is quick and easy to log on to. The rooms are very spacious and provide for every need. I was delayed coming in due to weather, so was unable to check out the rest of the hotel, however, the staff is... More 

Helpful?
Thank Gary V
Arnold C, Front Office Manager at Southway Hotel, responded to this review

Hello Gary V, We would like to thank you for taking the time and giving us your feedback about your recent stay. Your comments have been shared with our staff and are all delighted to have been part of making your stay as comfortable as possible. Although we are transitioning towards a luxury retirement residence, we are taking reservations until... More 

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