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Southway Hotel

#6 of 67 Hotels in Ottawa
Certificate of Excellence
2431 Bank Street, Ottawa, Ontario K1V 8R9, Canada
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Best prices for: 1 room 1 guest
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Southway Hotel
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Southway Hotel
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319 reviews from our community

Traveler rating
    184
    95
    29
    6
    5
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78
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (79)
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Calgary, Alberta, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Good customer service at check in. Quiet, clean, comfortable room. Continental breakfast was good (oatmeal, muffins, fruit, yogurt, coffee, juice) Pool, hot tub and sauna were nice and clean. Only complaint: not all rooms come with robes. I wanted one to wear to the pool and requested one from the woman at the front deak. She told me she would... More 

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Oakville, Ontario, Canada
Top Contributor
86 reviews 86 reviews
25 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 1 week ago

It all starts with a friendly and helpful front desk regardless of the time you check in. We tend to prebook our reservations when visiting Ottawa but not this time. So after nearly 2 hours of trying to find accommodations in the Kanata area where we were visiting we took a chance with the Southway. We did have a positive... More 

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Yardley, PA
Contributor
16 reviews 16 reviews
8 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 1 week ago

The Southway is a very functional, clean, hotel located in strip mall central, Ottawa. I guess it's about 25 minutes from downtown. The rooms are modern, comfortable, and well-equipped. It has a serviceable bar and restaurant, which are surprisingly far away from the main lobby. That might be a positive as it has it's own entrance to seem less like... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The Southway always exceeds our not immodest expectations. We like its south central location with quick and easy access to locations from downtown Ottawa to places outside Ottawa. The staff are friendly and polite, the lobby large and spacious and the atmosphere much more relaxed than many other places where we have stayed. The newly renovated rooms made us feel... More 

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Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for the great review. I am glad to hear that your stay was an enjoyable one. The staff is always happy to be mentioned. We are happy to hear that you would recommend us to friends and family. We look forward to your return stay. All the best. Kristine More 

Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed one night on business. Staff were friendly . Hotel is clean and bright. Rooms are comfortable, could maybe be re decorated soon. Bath rooms were spotless and lots of towels. Shuttle bus to the airport is free and reliable. Over all I would stay again for a business trip

Was this review helpful? Yes
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for choosing the hotel for your business trip. We are glad to hear that you enjoyed your stay. We have recently renovated our courtyard rooms, and have been receiving rave reviews regarding them. When you return to the hotel please feel free to contact me directly and I will ensure that you receive one. We look forward to... More 

Grimsby, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My wife and I have been going to Ottawa to visits with our sons for the past 11 years. We have stayed in many hotels over the years. Our expectations and standards are high. We have now been staying at the Southway Hotel for over five years. Previous to that our longest run was three stays with many many one... More 

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Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are happy to have such a high recommendation from you, and are very happy to see that you shared this on our page. Your review will be shared today at our monthly staff meeting. We look forward to your return stay. All the best, Kristine More 

vancouver
Top Contributor
65 reviews 65 reviews
28 hotel reviews
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at this hotel as he had a work related event to attend for 2 days. Our flight to Ottawa was cancelled so rather than arrive Monday evening we arrived Tuesday Morning. The shuttle was great and easy to order as there is a phone that will call the hotel direct as you leave the airport.... More 

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Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your detailed review. We are glad to hear that overall you enjoyed your stay. We have looked into the room that you were assigned with regards to the sink. We have shared your review with Thank you for mentioning this. We look forward to your return stay. Kristine More 

Belleville, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 22, 2015

My family and I recently stayed at the Southway Hotel. I highly recommend this hotel if you are in the Ottawa area. Rooms are large with nice decor. The beds are extremely comfortable. Bathrooms are large with nice amenities . The staff are very friendly and eager to please. There is a restaurant on site but we didn't use it... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are glad to hear that your stay was an enjoyable one. We hear a lot of positive comments regarding our beds. Thank you for mentioning the staff. We have shared your review at our most recent staff meeting. We look forward to your return stay. Sincerely Kristine More 

Senior Contributor
34 reviews 34 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 19, 2015 via mobile

This hotel did not disappoint on a recent business trip on a cold winter's night. Upon arrival, the smiling pleasant front desk staff promptly checked me in, briefed me on hotel amenities and gave me perfect directions to my room. Although the weather was frigidly cold outside, my room was a comfortably inviting temperature. The room was well equipped with... More 

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Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your detailed review. I have shared your review with all staff and managers. Thank you for your comments regarding Daniel, he is happy to be mentioned. We look forward to your return stay. Sincerely, Kristine More 

Brighton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 17, 2015

My wife and I stayed there for the last week of November 2014. Check in was a bit slow due to a tour that didn't speak much english, but went smoothly. The room was very nice. The grounds are wonderful and has a closed in courtyard for peopl that like to go outside. The staff were extremely friendly and they... More 

Was this review helpful? Yes 1
Kristine H, Front Office Manager at Southway Hotel, responded to this review

Thank you for your review. We are glad to hear that your stay was an enjoyable one. We receive lots of positive feedback regarding the Christmas Decor, so thank you for mentioning this. We look forward to your return stay. All the best, Kristine More 

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