Stayed her for two nights and could not fault the food and quality of service provided by the staff. Rooms were good with the bed particularly spacious, clean and comfortable. The hotel is in the centre of the city providing easy access to shops and amenities. It would be hard to be critical of this hotel, perhaps they might consider... more

Professional front desk. Very clean hotel property. Good service and location. more

I have to stay at this hotel when I am in Ottawa as we have a corporate deal: this hotel never fails to disappoint. The front desk staff is pleasant, but most of the restaurant staff are surly and really just want locals drinking rather than guests eating. The gym is awful: it hasn't been updated in at least 10... more

I am originally from Ottawa and go back often to visit family and friends. I have stayed at many hotels in this town. I just checked out of this hotel today and have to say that it was a wonderful choice. The service was top notch, the rooms very nicely designed, the staff very helpful and the amenities plentiful. I... more

Can't really fault this hotel for anything beyond being a little dated, and perhaps the front-desk/check-in staff could use a little polish. Stayed here on a Saturday night - was upgraded to a Sheraton club floor room (I am a Starwood Gold member), however I was told that the lounge was closed on weekends and I would not be entitled... more

I had a great stay at the Sheraton for two nights. I am very picky about my hotels but I did not notice any kind of decay within the lobby of the hotel or in my room. The room and bathroom were much larger than I had anticipated after reading the previous posters. The bed was very comfortable and the... more

I have stayed at this hotel a number of times a few years ago and it was acceptable. Seems this hotel is decaying. I have used this hotel in the past since it is convenient for my Ottawa downtown office - I would walk the extra steps to go somewhere else in future. This hotel is a concrete monolith. No... more

Great location, but not a Sheraton class hotel. Valet parking only ($20/day). Parking becomes expensive when you consider the expected $5+ tip each time the car goes on or out. After check-out they double billed for the parking. This required a follow-up phone call to remove the duplicate charges. Their own "free breakfast" promotion, listed on their web-page, was not... more

Location: Very good location for both tourist and business. Close to Parliament Hill and other tourist location. Bus stop to and from the bus stop close to the hotel. Bus journey is very simple and well organized from Ottawa Airport Check-in: Friendly check in staff. No issues and provided with a room without any problems. Room: Room was big. Provided... more