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Sheraton Ottawa Hotel

3.5 of 5
150 Albert Street, Ottawa, Ontario K1P 5G2, Canada (Byward Market Area)
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Sheraton Ottawa Hotel
Ranked #23 of 61 hotels in Ottawa
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231 reviews from our community

Traveler rating
    64
    89
    48
    21
    9
See reviews for
Families
40
 
Couples
49
 
Solo
19
 
Business
105
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Ontario
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 17, 2013 NEW

We stay at Starwood properties as they have a very good loyalty program. We stay at this Sheraton more than any other. As usual the staff are wonderful from the front desk to housekeeping, all genuine, kind and courteous but we had a very pleasant surprise on our most recent stay. As Platinum members we use the Club Lounge for... More

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Saint John, Canada
1 review
4 of 5 stars Reviewed May 13, 2013 NEW

I have stayed at the Sheraton quite a few times for committee meetings with my professional association. The hotel ideally located. You are within walking distance of many of the attractions. The rooms are alright although the ones closer to street level are noisier due to traffic. A pair af ear plugs and you're fine. The bed was superb. The... More

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Ottawa, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed May 12, 2013

My company meetings bring me to the Sheraton several times a year. It is nice to be recognized and remembered by the staff. The serving staff (Keppel, Khefifi, Kristen & Arrun) were great. They ask about you and remember some of our personal preferences. Great to have dinner with friends. Sheraton has great beds and new swipe cards that don't... More

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Glendale, New York
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed May 7, 2013

The room was clean and nicely laid out. The Bed was comfortable. Plenty of closet space. It was noisy though. I could hear people in the hall and whenever a door was closed anywhere in the corridor, it was like a blast. What is it about hotel doors, even when you try to close them "Gently" they have to make... More

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Regina, Canada
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed May 7, 2013

Stayed here for 2 nights in May. The room was quiet at night. The fitness centre was small but had everything I would expect to have in a gym. Had supper one night in the hotel & tried their baked salmon and it was amazing. Definitely a great place to stay since it is close to sparks street, parliament hill... More

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Ottawa, Canada
Senior Contributor
48 reviews 48 reviews
48 hotel reviews
Reviews in 32 cities Reviews in 32 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed April 27, 2013

Located in the business area of downtown Ottawa. Rooms are very dated, below the standard of a typical Sheraton. However, the lounge was recently renovated, and the staff member on duty was extremely friendly and helpful. Lounge breakfast was typical of Sheratons, and offered convenient bags to take items to go. Hotel only offers valet parking - note that on... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
May 6, 2013

Hello PolarBear777, Thank you for taking the time to share your comments. I am happy to hear that you enjoyed your experience in our newly renovated Sheraton Club Lounge. I am also happy to report that we are scheduled to complete our guest room renovation project this summer. We look forward to welcoming you back. Warm regards, Rob Roy General... More

Toronto, Canada
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed April 25, 2013

Stayed at the Sheraton Ottawa for a recent long weekend as many of the other hotels in town were fully booked. The lobby seemed a bit dated and in need of renovations, but the front-desk staff were very helpful and accommodating (we were checking in early and they were able to hold our luggage and recommend a great pub down... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
May 6, 2013

Hello Researchnerd, Thank you for sharing your comments, we truly appreciate the feedback. It's great that you were able to experience our newly renovated Sheraton Club Lounge and that you found the rooms to be spacious. I am disappointed to hear about your experience with our valet parking service. I will take your feedback and address this with our parking... More

Pickering
2 reviews
Reviews in 2 cities Reviews in 2 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed April 19, 2013

Our association meets regularly at this hotel and we are always treated like royalty. The rooms are spacious, the beds comfortable, the computer access convenient, (although getting the Mac adaptors plugged in did require me to crawl under the desk instead of using the desktop outlet, actually, it was funny). The meeting rooms are actually warm, which is a big... More

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
April 23, 2013

Hello PJ-37, Thank you for taking the time to share your wonderful feedback. I am delighted to know how our team consistently treats you and your colleagues like royalty. This is certainly indicative of the service we strive to provide all of our guests. It's great to know that you also feel like the Sheraton Fitness centre is an oasis... More

Edmonton, Alberta
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed April 18, 2013

Just returned from a 3 day visit to Ottawa and enjoyed our stay at this hotel. Our room was well appointed and comfortable, and staff very accommodating. We had the opportunity to have both dinner and breakfasts in the restaurant and found the food to be very good. The hotel is conveniently located with easy access to Parliament Hill, many... More

Was this review helpful? Yes 1
See 2 more reviews by sanjohn for Ottawa
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
April 23, 2013

Hello Sanjohn, Thank you for taking the time to share your comments. I am happy to hear that you were pleased with the room and our accommodating staff. I will also give your compliments to our Chef and his team on the great experience you had both at Breakfast and Dinner at the Carleton Grill. We look forward to welcoming... More

Saskatoon, Canada
Top Contributor
165 reviews 165 reviews
46 hotel reviews
Reviews in 55 cities Reviews in 55 cities
109 helpful votes 109 helpful votes
4 of 5 stars Reviewed April 11, 2013

The Sheraton is a great place for a business stay in Ottawa. It is located close to Parliament Hill and many government offices. The hotel is in a dark and shaded part of the city -- this is no holiday retreat. But the staff are very accommodating and helpful, the room is large and the beds are very comfortable. Nothing... More

Was this review helpful? Yes 1
See 7 more reviews by WhitehorseVancouver for Ottawa
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review
April 12, 2013

Hello WhitehorseVancouver, Thank you for sharing your experience. I am pleased to hear you thoroughly enjoyed your stay with us and that you liked the Sheraton Sweet Sleeper bed. We truly appreciate the wonderful feedback. We look forward to your next stay. Warm regards, Rob Roy General Manager More

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Hotel Summarization (Beta)

What travelers say

  • Club floor(6)
  • Parliament hill(5)
  • Byward Market(4)
  • Very clean(4)
  • Continental breakfast(3)

Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Region: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotels in Ottawa
#28 Family Hotels in Ottawa
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton

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Sheraton Ottawa Hotel
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