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All 66 Ottawa hotels

Sheraton Ottawa Hotel

3.5 of 5 Hotel   |   150 Albert Street, Ottawa, Ontario K1P 5G2, Canada (Byward Market Area)
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74%
Ranked #23 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 2 weeks ago
shelbyduncan Montpelier, Vermont
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310 people have reviewed this hotel

Traveler rating
    102
    116
    60
    23
    9
See reviews for
54
70
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139
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
2 reviews
2 of 5 stars Reviewed 6 days ago NEW

The hotel is well situated if you are doing business right in the downtown Ottawa core, however it is extremely dated, both in the rooms and the corridors. The rooms themselves are quite dark and awkwardly shaped, and the bathrooms appear to be stuck in 1983. The room doors have large gaps on the bottom which floods the room with... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Daniel, Thank you for taking the time complete this online review and share your feedback. We are in fact very conveniently located in the core downtown area of Ottawa which is great for business travelers. Our Sheraton Club Lounge, recently renovated, will surely impress all of our guests, in size and in quality of food and service. As we... More

Montpelier, Vermont
Top Contributor
52 reviews 52 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is more than I usually pay for a hotel, but visiting Ottawa for the first time, I wanted both a good location for my plans, and a nice refuge at the end of the day. I got both. The hotel is located a couple of short blocks from Parliament Hill, and an easy walk to the National Gallery and... More

Was this review helpful? Yes 2
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Shelby, We thank you for taking the time to write a review from your past experience. We are pleased that our downtown location and proximity to your favorite attractions helped with the success of your visit. Our large quiet rooms certainly offer an advantage for relaxing time and our buffet breakfast changes daily throughout the week. We apologize... More

Contributor
13 reviews 13 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We visited during Winterlude 2014 and had a great one night stay! We arrived a little earlier than anticipated (1:00pm), check in time was at 3:00pm, but we went to the front desk and they had a room available! GREAT SERVICE! We were lucky and got a parking spot just across the street, the hotel receptionist gave a brief review... More

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with feedback on your most recent stay. We are proud our team members were helpful and friendly during your stay. Early arrivals are always welcomed and certainly help when we have a full agenda planned with Ottawa's great activities. Our spacious rooms offer comfortable space for groups or... More

Ajax, Canada
Contributor
11 reviews 11 reviews
7 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Visited the hotel during family day weekend. First of all after a long drive from Ajax we arrived and as their parking garage was under construction, we were told there was no parking available and we could "try" across the street. When asked if that lot was full, where we should try next, the response we got from front desk... More

Was this review helpful? Yes 1
Toronto
Top Contributor
57 reviews 57 reviews
22 hotel reviews
37 helpful votes 37 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I typically love the Sheraton as they have beds that are comfortable. We stayed one night and I didn't figure it out until the morning that the bed wasn't made with the pillow top below the sheets on both our beds. I know this sounds like I need to pay more attention, but after a long day of running around,... More

Was this review helpful? Yes 2
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Guest, Thank you for taking the time to comment on your most recent visit with us. We appreciate your feedback on our employees friendliness during your stay and are happy that the kids enjoyed our salt water pool. Although slightly puzzled by the bedding arrangements, we apologize it did not provide you with a comfortable night of sleep. Our... More

Burlington, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay at the Sheraton. The Sheraton downtown Ottawa is in a prime location, within walking distance to many of the major attractions in Ottawa. The rooms are spacious and clean, with conservative and tasteful decor. The staff at the front desk, concierge, and restaurant are exceptionally friendly and helpful. You can decline both the newspaper delivery... More

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Jen, Thank you for taking the time to share your comments from your most recent stay. Your feedback from our associates has been noted and recognized. We are excited that you have decided to "Make a Green Choice" during your stay with us by taking advantage of our Sheraton sustainability offer and that you enjoyed its benefits. We... More

Barrie, Canada
Contributor
13 reviews 13 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Sheraton Ottawa for a one night get away with my husband. This was my second stay in Ottawa and we were looking to do a few touristy things. This hotel was conveniently located and within walking distance (or short cab ride, as it was cold) to all the things we wanted to do- Ice Skating on the... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Christianne, Thank you for taking the time to share your experience for others to refer to. We are pleased you have enjoyed our Sheraton Club Lounge service levels as well as the quality of the food selection. We have shared your mention of our team member with our hotel associates as an excellent example of creating good memories... More

Montreal, Quebec, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 12, 2014

Just spent a long business weekend at The Sheraton Ottawa Hotel. Very good ratio price/quality. 10 minute walk from ByWard market. The main asset of this hotel: their staff. Very low turnover. Very friendly. Many speak French. The banquet captain, Tony Wu is very dedicated ( is there late at night and early on in the morning) and pleasant with... More

Was this review helpful? Yes 2
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Jean, Thank you for taking the time to share your feedback from your recent stay with us. We are certainly proud of our team's level of service at the hotel and the loyalty of our employees. We appreciate your comments and will share with our teams and recognize the employees accordingly. We look forward to having you stay... More

Seattle
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 28, 2014 via mobile

The hotel has recently been renovated but the room is still tired looking. Bathroom feels old, room is average etc.... The bed however is fantastic. As a Starwood platinum member, who had reserved in advance, we expected a better room or the least to be on the Starwood floor but that didn't happen. The club was very nice. That too... More

Was this review helpful? Yes 2
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Valued Guest, Thank you for taking the time to provide us with your recent experience. As you mentioned, we have upgraded several amenities in our guestrooms in line with our Brand standards, including brand new Sheraton Sweet Sleeper beds. Our SPG Platinum upgrades are limited due to the hotel guestroom configurations, therefore we have focused on upgrading our guestrooms... More

Edmonton, Alberta, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 25, 2014

The Sheraton is first class. The bed and linens are outstanding. The hotel property was originally a Four Seasons therefore the marble in the bar and rooms is an upgrade from most Sheraton's. Service is excellent at the front desk and in the bar. They have upgraded the Health club facility to an A+. Meeting rooms a re spacious and... More

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Richard, Thank you for taking time to complete this review. We appreciate your comments regarding our facilities and welcome feedback anytime as this ensures our success. We look forward to having you stay with us on your next visit to Ottawa. Warm Regards, Rob Roy General Manager More

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Additional Information about Sheraton Ottawa Hotel

Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Ottawa
#21 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Official Description (provided by the hotel):
The Sheraton Ottawa is located in the heart of Canada's capital. Our Ottawa accommodations, featuring newly refreshed guestrooms, are just steps away from several of Ottawa's attractions. ... more   less 
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