I need to share this with future potential customers. I have been overcharged on my credit card by 400$. I have been in contact with many customer representatives in the last week to try to resolve this issue and none have been open to discussing their mistake on this issue. So far, I have been accuse of not understanding the...
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Had read some mixed reviews on here but still decided to stay at the Sheraton, as I've had good experiences in the past. The Ottawa location is no exception: a very clean, well maintained establishment with nice spacious rooms. Not much of a view as we were facing other buildings, but the room was still very bright. The bathroom was...
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Hello HenryGL,
Thank you for taking the time to post comments regarding your recent experience at Sheraton Ottawa Hotel.
Our associates are focused on providing excellent customer service and embody the core values of warm, comforting and connecting.
I am pleased that you had the opportunity to experience some of our signature brand items such as the Sheraton Sweet Sleeper...
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I made a reservation exactly one month in advance. I arrived at the front desk, presented my Starwood Preferred card, and was informed that there were no rooms available - the hotel was oversold. There were 2 people in front of me in the same boat, and within minutes another 6 or so behind me. The hotel advised that they...
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Hello Insatiable Nomad,
I apprieciate you taking the time to speak with me on the morning after this incident. Again, I apologize for your experience at Sheraton Hotel as it is not indicative of the level of service we strive to provide for our guests.
I would be more than happy to speak with you again regarding this unfortunate situation,...
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We stay here a few times a year on business. Rooms are clean, location is great, staff are always very friendly. Fitness room is average - pool isn't great (plus it was being fixed the last time we were there). The beds are very comfortable, but our room always seems to be a bit noisy with the traffic below -...
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Hello MDNRN,
Thank you for posting comments regarding your recent experiences at Sheraton Ottawa Hotel.
I'm pleased to hear that our staff are always friendly. I hope you've had the opportunity to visit our new fitness center powered by Core Performance, also our newly refreshed pool which will be open on May 7th.
We look forward to welcoming you again...
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My husband and I went to Ottawa on Easter Sunday. In our initial booking, we requested early check-in (around 1pm). We were travelling from South Western Ontario (over 6 hour drive), and were extremely pleased when I called the hotel at 10:30 am from the highway on Easter Sunday, and Elizabeth (front desk manager?) was very helpful and had no...
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Hello Zeusy1,
Thanks for posting comments regarding your recent experience at the Sheraton Ottawa Hotel.
I am happy to share your wonderful comments with our associates, and especially Elizabeth, one of our loyal Guest Service Agents.
We look forward to welcoming you and your family to the Sheraton Ottawa Hotel in the future.
Best Regards,
Rob Roy
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Great value with what you get. Core area with tourism area, downtown with all the amenties and sites all walking distance. Great customer services, room services, has tooth brush, and tooth pastes and any personal needs items that you forgot to bring on your trip.
The bed are used updated materials, high class for sure!
Great breakfast area too!
Would...
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Hello Snow A,
Thanks for sharing your comments regarding your Easter weekend stay at Sheraton Ottawa.
I'm glad you enjoyed some of the amenities the hotel offers, including our signature Sheraton Sweet Sleeper bed.
We look forward to seeing you again soon.
Best Regards,
Rob Roy
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I have stayed at this hotel several times and it offers consistently helpful and friendly service, clean rooms, and a central location. The hotel is well-maintained and the beds comfortable. Room service is efficient and there is a good buffet breakfast. Excellent coffee in the restaurant or via room service. Their baggage check is convenient, efficient, and well-organized. Great when...
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Hello Dondedieu,
Thank you for posting comments regarding your recent experience at Sheraton Ottawa Hotel.
I am pleased that you have good service throughout your stay, and enjoy the restaurant, our Starbucks coffee, and the uniqueness of the Fresh Flower shop.
The hotel does offer SPG rooms, and Club floors for guests wanting an experience which includes upgraded amenities and...
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Stayed here a couple months ago for 1 night in a two double bed room. The room was a little dated, but it was pretty spacious. There were four of us in the room, and fit reasonably well. It was relatively close to the market as well (about a 15 minute walk). Staff were friendly and polite. The room was...
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Hello Thomas C,
Thank you for posting comments regarding your previous stay at Sheraton Ottawa Hotel.
I'm glad you were available to enjoy our downtown location and visit the Byward Market, which is a fantastic place to wander on the weekends.
We look forward to welcoming you again soon.
Best Regards,
Rob Roy
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Like most of the other reviewers, this hotel is getting dated. I was under the impression that they were renovating but didn't see any evidence of this while I was there. My stay was much shorter than anticipated due to a delayed arrival flight. I had enough time to shower, get 90 minutes of sleep and leave. The wake-up call...
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Hello PrincessGolden,
Thank you for taking the time to review Sheraton Hotel, based on your recent stay.
We will be upgrading our guestrooms shortly with a more modernized look, which will include upgraded lighting.
We look forward to welcoming you in the future, and hopefully your stay will be longer than 2 hours!
Best Regards,
Rob Roy
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Since this hotel is directly across the street from our Ottawa office, this is the hotel that my company puts up in when we visit. My first stay was last week. The location is great (I had the weekend to play "tourist", so I appreciated the proximity to the canal, market, and museums).
The hotel itself is very dated (I...
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Hello Crashbb,
Thank you for taking the time to post your comments regarding your recent stay at Sheraton Ottawa Hotel.
Prior to your next business trip to the Sheraton Ottawa, feel free to contact Emily Acolatse, our Guest Services Manager. She would be glad to ensure that your reservation is according to your preferences, and that we have everything inplace...
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