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Sheraton Ottawa Hotel

#23 of 68 Hotels in Ottawa
Certificate of Excellence
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150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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Breakfast for 2 Included
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Sheraton Ottawa Hotel
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460 Reviews from our TripAdvisor Community

Traveler rating
    155
    190
    78
    27
    10
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85
109
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191
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (91)
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Muscat
Contributor
12 reviews 12 reviews
12 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed yesterday NEW

Good hotel, centrally located. Had a USB charging port that was quite helpful. Spacious rooms. Air conditioning was noisier than usual but am not sure that was peculiar to the room we stayed. Good stay overall.

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Red Deer, Canada
1 review
3 of 5 stars Reviewed 4 days ago NEW

Stayed at the Sheraton Ottawa for 1 night , stayed at other Sheraton before and they were a lot nicer.The Ottawa Sheraton bed was very comfy, and that was about it, The towels were thin, and the rest of the room was outdated for $189.00 you would expect something more modern and better quality.To me the quality was no better... More 

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Windsor
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Overall, we had a good experience at this hotel. It's in an excellent location, and the staff are extremely helpful. I wasn't entirely thrilled about the cleanliness of the bathroom. For our entire 4 day stay, there was a swath of toothpaste (not ours!) just above the door handle. Never cleaned. On the upside, however, was the spg lounge on... More 

Was this review helpful? Yes 1
Cronulla, Australia
Senior Contributor
45 reviews 45 reviews
16 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here during a Trafalgar Tour of US and Canada. The hotel was fine, we cannot comment on the cost as it was a tour inclusive. It was a short walk to all of the City attractions, including the market and main restaurant area.

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you for your feedback posted. We hope to have you stay with us on your next tour to the Nation's Capital. Have a wonderful summer. Sincerely, Yolaine Charette General Manager More 

Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We have been travel so much and trying to stay with SPG. I will say the room is okay, but the bed is good and the room is clean. I do like to mention that they have great customer service. Especially I travel with my nine month old baby, the staffs was very attentive. Especially thank you the gentlemen work... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Guest, Thank you for your comments. We are happy to hear that your enjoyed your Sheraton Club lounge experience and that our associates were attentive to all of your needs. We hope to have the opportunity to host you and your young family on your next visit to Ottawa. Kind Regards, Yolaine Charette General Manager More 

Ontario, Canada
Contributor
20 reviews 20 reviews
16 hotel reviews
94 helpful votes 94 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel June 5-7 for a wedding, we had three rooms with king size beds. The rooms were immaculate, clean upon arrival and cleaned daily while we stayed there. The valet staff are wonderful and very helpful. The front desk staff are as well. We had the buffet breakfast both mornings we were there, excellent food and... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Sunnytimes, Thank you for taking the time to share your experience from your wedding visit to Ottawa. It was a pleasure having you and your family and friends stay with us for this special event and we look forward to your next visit to the Nation's Capital. Warm Regards, Yolaine Charette General Manager More 

Vancouver, Canada
Top Contributor
86 reviews 86 reviews
38 hotel reviews
121 helpful votes 121 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family of 4 stayed for 2 nights on the 12th floor. At the time of check in, we were told that all the 2 double bed rooms on club floors were either occupied or were being cleaned. 12th floor was just one floor below so we took it. We enjoyed the free wifi in room, and breakfast and evening... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Pooky29, Thank you for your feedback shared from your stay this past weekend. We are happy you have enjoyed the Sheraton Club Lounge and the offerings. We appreciate your comments in regards to the guestroom suggestions and look forward to your next visit. Warm Regards, Yolaine Charette General Manager More 

Waterloo, Canada
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton Ottawa Hotel for four nights while attending a conference. Check in was seamless, the room was very large and well-appointed, and it was a comfortable stay. The in-room coffee was good as always. Only downside was that the Internet was down for the first few hours when I arrived because the authentication portal was broken.... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Waterloo_Research, Thank you for taking the time to write a review from your stay this past weekend. We apologize for the inconvenience you experienced with your internet connection. We will be investigating further into the complications to help resolve this issue moving forward. We appreciate your feedback and look forward to your next visit to Ottawa. Sincerely, Yolaine... More 

north america
Top Contributor
52 reviews 52 reviews
51 hotel reviews
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I usually stay in 5 star hotels, and found the Sheraton Ottawa to be superb. I just came from the Shangri-la Toronto, which was disappointing and money-gauging. This hotel has: 1) large, comfortable rooms 2) very comfortable bed and furniture 3) terrific location 4) great food (terrific buffet breakfast for $20), great room service for dinner 5) fast, free internet... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Guest, Thank you for taking the time to share your feedback from your recent stay with us. We are pleased that you have enjoyed your visit and experience with us and we look forward to having you on your next stay in Ottawa. Kind Regards, Yolaine Charette General Manager More 

Reviewer
4 reviews 4 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Stayed at the hotel for two nights. Whilst it is centrally located, the air conditioner in the room I had was so loud - I felt as if I was sleeping in a working mill! When brought to the attention of the staff, there was no interest in fixing it either by offering me a different room or looking to... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Melbournite77, Thank you for taking the time to share your experience with us recently. We apologize for the inconvenience you encountered with the faulty air conditioner unit in your guestroom. While this is certainly not within our level of service, we should have been able to simply offer to relocate you to a new room if our associates were... More 

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