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Sheraton Ottawa Hotel

#24 of 68 Hotels in Ottawa
Certificate of Excellence
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150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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Sheraton Ottawa Hotel
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486 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (95)
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    (486)
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    (100)
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Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel has a great location off the highway and in the heart of downtown Ottawa. It's 2 blocks from the shpps on Sparks St. Rooms are very spacious and bed are super comfortable. Internet is free. Valet parking is an option here. I would highly recommend this hotel.

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Lehigh Valley, Pennsylvania
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This hotel is in an outstanding location and has great customer service. The rooms are large and the beds are great. Have seen the reviews about the bathrooms being outdated. Have to say, I thought they were fine. Maybe new bathtubs could be considered but that would be the only complaint. The gentleman bell hop / concierge with the goatee... More 

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Regina, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Great room, big and comfy. Well positioned hotel for most things ottawa has to offer. Expensive valet-only parking could have been avoided if we'd known that on-street parking is free at weekends in the city. Small and cramped lobby makes it a bit of a zoo at times.

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4 of 5 stars Reviewed 1 week ago NEW

This hotel was perfectly located for just about every site we wanted to see during our Ottawa trip. Shops, sites, all with in 20 min stroll max. Room was a little dated but roomy and beds comfortable. We parked our car and never needed it until we left.

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Saint Thomas, Canada
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

This is the best place to stay in Ottawa. Park your car and enjoy the walking or the public transportation. The staff are great and will do anything for you. You are so close to everything that you need to see and want to do

Was this review helpful? Yes 1
Winnipeg, Canada
Level Contributor
85 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Seldom do I find a hotel that merits such a five. It was a perfect combination of outstanding customer service and very comfortable rooms Right from when we arrived we were treated exactly the way you would imagine. When the staff learned we were experiencing the joys of having the airline lose one of our bags, they jumped into high... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you SenorGancho, We appreciate the feedback you have shared and will look into what can be done to help find solutions to the items mentioned. We are happy you enjoyed your experience staying with us and hope to see you again soon in Ottawa. Sincerely, Yolaine Charette General Manager More 

Victoria, Canada
Level Contributor
46 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a business hotel that provides exactly what you expect out of a Sheraton property, unexciting but clean rooms with just enough luxurious touches to elevate it above the holiday inns and quality inns. If I could give a 3 and a half star rating for this property, I would, it hits all the points you need it to... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Mr Cleaver, Thank you for taking the time to share your comments. We appreciate the feedback you have provided and will work towards improving the look and feel of our rooms to exceed future expectations. We apologize for the loudness of the AC unit and encourage to call the reception in any hotel in the future to have a... More 

Mississauga, Canada
Level Contributor
45 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent a night here 2 days. Wlked everywhere, hd a nice time room very comfortable, staff were very helpful, valet service were quick . Starbucks a block away, and had a sheet with directions and a list of restaurants that were walking distance from hotel

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you Kevin for your comments. We hope to see you again in Ottawa soon. Sincerely, Yolaine Charette General Manager More 

Toronto, ON
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for one night and enjoyed it. The room was large and the beds comfortable. Everything was clean, staff courteous and was there to answer all questions. Yes, hotel parking was exclusively valet for $25 (which is standard i find), however with it being the weekend, it is free night parking on the streets. We found a spot... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Rachel, Thank you for sharing your feedback on your recent stay. We are pleased you and the family enjoyed the stay and look forward to seeing you soon. Sincerely, Yolaine Charette General Manager More 

Montreal
Level Contributor
187 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a room with a king size bed. The room was spacious. The bathroom was very clean. The shower curtain had a curved rod. Our television signal did not function. I called the front desk. They said construction had damaged their signal input. They thought the signal would return within an hour, but it was still out the next... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you mtrodgers99, We appreciate your have taken the time to write your comments on your recent stay. We hope to have the chance to host you again on your next visit to the city. While there was nearby construction impacting our television reception during most of your stay, we apologize for this inconvenience you had to endure and hope... More 

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