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Sheraton Ottawa Hotel

3.5 of 5 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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Certificate of Excellence 2014
Sheraton Ottawa Hotel
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Sheraton Ottawa Hotel
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390 reviews from our community

Traveler rating
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    9
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitehorse, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Hotel is close to everything! Good restaurants, pubs and shopping are all within walking distance! Concierge was extremely helpful and very sweet! I was on business travel and had an overall very good experience in Ottawa, thanks in part to this hotel! If I had one issue though, the elevators were in a state of maintenance the entire week- leaving... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you YTMelanie for your feedback. We have recognized our concierge team for their ongoing service levels and we thank you for sharing. We look forward to your next visit, Kind Regards, Rob Roy General Manager More 

Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Comfortable, larger room was very clean and quiet despite construction across the street. Staff very friendly and helpful. The bed was high quality, soft but supportive. Down and hypo allerg. pillows. Not much of a lobby, the restaurant and lounge were good, service and food was up to snuff. No complaints, would stay again.

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello CF, Thank you for your comments. We are happy you have enjoyed our large, clean and quiet rooms. Our friendly staff and good service in the restaurant and lounge was noted. Thank you and we hope to see you on your next visit to Ottawa. Sincerely, Rob Roy General Manager More 

Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Main disappointment here was the quality of the food: it was so good my waistcoat no longer fits. Beware of the cost of breakfast, but the quality was good. Rooms fine: staff very friendly & helpful Many thanks

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear LawDoctor, Thank you for the wonderful comment on our food quality. We appreciate the feedback. Kind Regards, Rob Roy General Manager More 

Montreal, Quebec, Canada
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Many times a year I have to work in Ottawa. We always stay at the Sheraton Ottawa on Albert street. Great staff. Good restaurant. Nice bar for after hours side meetings. The HR of this Hotel must be doing something right... The turnover of the staff is very low and everytime we stay there, we are welcomed by the same... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Jean, Thank you kindly for taking the time to share your comments about the great staff, and good restaurant and nice bar. We also appreciate the feedback the support you consistently received from our Banquet Captain. We look forward to your next visit, Sincerely, Rob Roy General Manager More 

Toronto, Canada
Top Contributor
154 reviews 154 reviews
54 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I had to book a club room due to unavailability of the regular rooms so my experience may have been better than average. The breakfast that came with the club room booking was adequate but it was difficult to find a spot that was set when I arrived. The room had excellent bedding and was very comfortable. I didn't use... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you for taking the time to provide us with your comments from your most recent hotel stay. We look forward to hosting you on your next visit to Ottawa. Warm Regards, Rob Roy General Manager More 

Chatswood, Australia
Top Contributor
66 reviews 66 reviews
40 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Centrally located, helpful staff, the city's main attractions are around 10 minutes walking aways from the hotel. I would stay again if in town. We had an extra bed put in our room without much fuss. Happy stay.

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you Vagabond_World, We appreciate the time taken by you to provide some feedback on your hotel visit. Safe travel and hope to see you next time you come to the Nation's Capital. Kind Regards, Rob Roy General Manager More 

Postville Labrador
Contributor
13 reviews 13 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 20, 2014

Cookie cutter Sheraton for Canada, which is my go to hotel brand. Nothing special, but nothing bad ether. Great location right in the center of things. I hate the lobby it seems small and boxed in . Rooms are great, staff is great especially at the little bar. I enjoy staying here.

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello jgoudie, Thank you for completing an online review for our hotel on your most recent stay. We appreciate the feedback for our rooms and staff at the bar. Our plans are to find a way to increase our lobby space in our next hotel upgrade plans. We look forward to your next visit to Ottawa. Sincerely, Rob Roy General... More 

Ottawa, Canada
1 review
3 of 5 stars Reviewed November 16, 2014

It's a hotel. The best things about it are its location -- right in the centre of it all -- and the oversized rooms. But if you didn't see the sign out front, you might never guess this was a Sheraton. I could have mistaken it for a Days Hotel. This property looks and feels like the 80's. It survives... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Christopher, Thank you kindly for taking the time to share some feedback from your stay in December 2013. We can understand the disappointment of the front of the hotel, as it could be easily missed on our busy downtown street. We certainly have a large volume of loyal guests who appreciate the traditional look and feel of the... More 

Toronto, Canada
Top Contributor
147 reviews 147 reviews
16 hotel reviews
111 helpful votes 111 helpful votes
5 of 5 stars Reviewed November 13, 2014

The Sheraton is my go-to hotel in Ottawa because it’s so close to Parliament Hill, the downtown core, and the main tourist sights – but it's much more affordable than comparable hotels in the immediate neighbourhood because it lacks a panoramic view. If, like me, you plan to walk to the sights rather than gaze at them through the hotel... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you TorontoJK, We appreciate your feedback provided and look forward to your next visit. Warm regards, Rob Roy General Manager More 

Komoka
2 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2014

My wife and I stayed at the Sheraton for the Saturday night of the 2014 Army run weekend. The Hotel is in the perfect location to both access the start/ finish line and do any sight seeing. The on site parking is perfect and the concierge was extremely helpful with directions and recommendations for restaurants. The hotel was packed with... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Komoka, Thank you for joining us for your Army Run race this past September. Hope you were pleased with your performances and that we will have the pleasure of hosting you again next fall, or maybe before then for a little get-away. Regards, Rob Roy General Manager More 

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Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Hotel Style:
#13 Family Hotel in Ottawa
#16 Business Hotel in Ottawa
#23 Romantic Hotel in Ottawa

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