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Sheraton Ottawa Hotel

#24 of 68 Hotels in Ottawa
Certificate of Excellence
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150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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1 room 1 guest
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Sheraton Ottawa Hotel
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498 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Level Contributor
65 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The Sheraton Ottawa is a solid choice when visiting Ottawa for business or pleasure. The rooms are clean and nicely appointed. The hotel is situated within walking distance of Parliament, the Nation Gallery, the Royal Canadian Mint, numerous museums, and the Byward Market. The only cons are the really slow elevators and the overpriced onsite restaurant. That being said, these... More 

Was this review helpful? Yes 1
Trenton, Canada
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 1 week ago

Located in the heart of downtown. Short walks to Parliament Hill, Byward Market, War Memorial, Supreme Court, Mint etc.Hotel was modern and clean. We were allowed to check in 4 hours early as the room was ready. The staff was polite and helpful. The beds were very comfortable, the rooms very clean and well appointed. We would stay again. The... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Pete, Thank you for your feedback posted from your recent stay with us. We hope to see you and your kids soon again. Kind Regards, Yolaine Charette General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I traveled with my family and my parents, booked 2 rooms. Arrived early, and they promptly gave me one of the rooms while the other was getting prepared. Great! We checked in, later that day we got the other room, conveniently next door - we were about to ask for it, but they did it themselves. We were there for... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Krishnan, We are pleased that you and your family enjoyed your stay with us and we hope to have the opportunity to host you again on your next visit. Kind Regards, Yolaine Charette General Manager More 

Oshawa, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My husband, our 2 year old son and I just returned from our three night stay at the Sheraton. Overall we were quite happy with our stay! Check in and check out was very quick and all staff members were friendly and helpful. We loved the valet service as we accessed our car a few times a day, it was... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Kerry, Thank you for taking the time to share your family experience with us this past month. We are pleased you enjoyed the space of our rooms for your toddler and we hope to see you again on your next visit to Ottawa. Sincerely, Yolaine Charette General Manager More 

Nice, France
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed twice in this hotel and really liked it. The hotel is perfectly located just a few steps from the Parliament Hill. The staff was very welcoming from the front desk to the waiters for breakfast. Everything has been made for us to enjoy our stay in the city. I would definitely recommend. Rooms are classy but very comfortable... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Delphine, Thank you for taking the time to complete a review from your most recent stay with us. We appreciate the gesture and look forward to seeing you again soon. Warm regards, Yolaine Charette General Manager More 

Redondo Beach, California
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

I stayed for 3 weeks on a business trip. The entire staff was very helpful and extremely nice. The maid was concerned about me at one point because she hadn't seen me for a few days. She alerted the front desk who let her know I had been coming and going. I thought that was nice to know that the... More 

Was this review helpful? Yes 2
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Magoo, We are pleased that you enjoyed your business trip over the summer and that our room attendant was showing care in your absence, looking after your safety. We hope to see you again on your next visit to the Nation's Capital. Kind regards, Yolaine Charette General Manager More 

toronto
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Recently stayed at the Sheraton Ottawa for a business trip, all in all I thought it was a nice hotel, rooms were very spacious and very clean, I had one issue with a couple of the towels in the bathroom, they had a green dried toothpaste like product on them, other then these 2 the others were fine and clean.... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Rosato88, Thank you for your comments and feedback. We will be taking the time with our team to ensure that the towels are checked before placed for our guests. We hope to see you on your next visit to Ottawa. Kind Regards, Yolaine Charette General Manager More 

Toronto, Canada
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The hotel is just one block from the parliament building and close nearby restaurants and souviner shops. Its 10 to 15 minute walk to Bayward market and Rideau town Centre. The hotel itself is clean, parking and checking in is an issue, you have to rush to get out and mAke sure you have you four way flash. I recommend... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Aninasor, Thank you for your feedback from your stay over Canada Day. We apologize for the inconvenience you experienced with the noise of the city buses running and that your elevator did not stop for quite some time. We have been working closely with tenders to have the issue resolved, and have updated our signage to exits and stairwells.... More 

Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel has a great location off the highway and in the heart of downtown Ottawa. It's 2 blocks from the shpps on Sparks St. Rooms are very spacious and bed are super comfortable. Internet is free. Valet parking is an option here. I would highly recommend this hotel.

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Jimmy, Thank you for visiting us for your business trip. We are pleased you enjoyed your stay and hope to see you again soon. Sincerely, Yolaine Charette General Manager More 

Lehigh Valley, Pennsylvania
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is in an outstanding location and has great customer service. The rooms are large and the beds are great. Have seen the reviews about the bathrooms being outdated. Have to say, I thought they were fine. Maybe new bathtubs could be considered but that would be the only complaint. The gentleman bell hop / concierge with the goatee... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Robert, Thank you kindly for the great feedback provided and shared. We hope to see you soon again in Ottawa. Kind Regards, Yolaine Charette General Manager More 

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