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All 66 Ottawa hotels

Sheraton Ottawa Hotel

3.5 of 5 Hotel   |   150 Albert Street, Ottawa, Ontario K1P 5G2, Canada (Byward Market Area)
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Ranked #18 of 66 Hotels in Ottawa
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 3 days ago
Paul W Canada
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370 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Canada
Senior Contributor
36 reviews 36 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is walking distance to all the attractions and tourist area. When you first arrive at the hotel the outside is dated ad old but the inside is modern and new. The rooms are nice basic rooms with decent sized bathrooms. The continental breakfast is standard good food consisting of cereal, waffles, bagels etc.

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Toronto, Canada
Contributor
18 reviews 18 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

My boyfriend and I stayed here for a night at the end of July after he ran a Spartan race at Mount Ste Marie, Quebec. It was too long to drive up from here for the night before the race, but I regretted staying at the tiny motel we did, and insisted staying somewhere in Ottawa after that. We were... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Lyssa, Thank you kindly for taking the time to provide us with some feedback from your hotel stay in July 2014. The Sparten Race is one of our many local races and one my favorite. We are happy that you have enjoyed our Sweet Sleeper Bed and the "impressive selection" from our daily breakfast buffet. We apologize for... More

London, United Kingdom
Top Contributor
66 reviews 66 reviews
27 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

We spent one night at the Sheraton Ottawa as part of tour. We had a very comfortable large room with an amazingly soft and cosy bed which was great as the outside temperatures had suddenly dropped in the middle of September. All of the Sheraton comfort was there. Although tHe room window was looking onto the wall of an office... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Francoise, Thank you for your review and for sharing your recent experience with us. It was our pleasure to host you in our Nation's Capital and we hope to have the opportunity to offer you another "amazing soft and cosy bed" on your next visit. Sincerely, Rob Roy General Manager More

Framingham
Contributor
13 reviews 13 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed for 2 nights in August with the family to visit Ottawa. The location couldn't be better with only a 2 block walk to Parliament. We were able to stroll over to see the changing of the guards during the day and Sound and Light Show Mosaika at night. The room was spacious for a city room and very clean.... More

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SheratonOttawa, Front Office Manager at Sheraton Ottawa Hotel, responded to this review

Hello Tracy, Thank you for sharing your comments on your experience with us in August. We are grateful that you selected our hotel for your mini family vacation and we will be sure to share your "fabulous staff" comment with our associates. Sincerely, Rob Roy, General Manager More

Florida, USA
Top Contributor
71 reviews 71 reviews
20 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We do lots of traveling and found the staff at this hotel to go above and beyond the call of duty. From the moment the front doors slid open, Peter was there to give us a big welcome and a helping hand with our luggage. The front desk staff, housekeeping , restaurant staff and especially the young man in charge... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello CB Yankee, Thank you for your time in sharing your feedback. Our teams will be delighted to hear that they have meant the "above and beyond the call of duty" expectations we encourage from them. We look forward to having you on your next visit to Ottawa. Sincerely, Rob Roy General Manager More

Montreal, Quebec
Contributor
16 reviews 16 reviews
13 hotel reviews
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Just returned from a 4 day stay at the Ottawa Sheraton Hotel. It was a combined business/pleasure trip. I am a Starwood Preferred Guest and have stayed at many Sheratons and found this one to be top-notch! The staff was incredible - especially Elizabeth and Hilary at the front desk! The room was a good sized one considering that the... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Guest, Thank you for providing a review from your business/family visit with us rated as a "Top Notch Sheraton". We appreciate all of your feedback and respect your comment provided regarding our wine selections and prices in our Sheraton Club Lounge. We apologize that the wine did not meet the expectation and that it tasted like it had "turned... More

New York
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My wife and I spent 2 nights there last month. The room was very large and very nice. The location was excellent and within walking distance to many things. It is only 2 blocks from Parliament. Would definitely recommend this hotel to others.

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Guest, Thank you for providing a review from your past hotel stay in August. We are happy to hear that you enjoyed our large rooms and that you would recommend our hotel to others. Sincerely, Rob Roy General Manager More

New Brunswick, Canada
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stopped at this excellently located hotel on our way to and from our family cottage in a Muskoka, Ontario. On both stays, the staff were welcoming, and eager to make our stay as smooth as possible. The concierge, was exceptional- we even filled out a compliment card on him as he was that good...and a 'trainee' according to his... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good day dog HAPPY guest, We thank you sharing your feedback and are HAPPY that you and your family have enjoyed the stay. Please remember us next year for your cottage travels. Sincerely, Rob Roy General Manager More

Sydney, Australia
Contributor
14 reviews 14 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Again great location beautiful hotel and staff are courteous the hotel is walking distance to the Parliament , Restaurants , Markets, Buffet breakfast is good at the lobby there was always Apple for everybody. my only comment here there was only three lifts and one they used as service and the Lift was too slow.

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Couple, Thank you for providing feedback on your recent stay with us. We are pleased to receive comments on the friendliness of our team members and our beautiful hotel. They say an apple a day keeps the doctor away! We wish you a lovely return home and hope to see on your next Ottawa visit. Sincerely, Rob Roy General... More

quebec
2 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Pros: Hotel lives up to the Sheraton standards. Location was close to all tourist spots and restaurants. Great service. Would most likely book again Cons:pool was small to begin with and had an abundance of people in it. Walls not really sound proof since I clearly heard neighborhood be belligerent and drunk (called the reception and they took care of... More

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Jouline, Thank you for your response and comments. We are thankful that you experienced "great service" and that our reaction time to the issue reported with the noise heard was handled promptly. We look forward to your next visit to Ottawa. Kind Regards, Rob Roy General Manager More

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Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton

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