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Sheraton Ottawa Hotel

3.5 of 5 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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Certificate of Excellence 2014
Sheraton Ottawa Hotel
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Sheraton Ottawa Hotel
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412 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Atlanta, Georgia
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I stayed at the Sheraton Ottawa Hotel for a weekend break 20 Feb - 22 Feb 2015. My room was huge and very comfortable. The SPG lounge was well stocked with food and beverages and the girl that worked there during breakfast was very friendly. The free internet in my room was fast enough. All-in-all a great stay and perfect... More 

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Amherstburg, Ontario, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We went to Ottawa on a whim and came in late. The hotel staff were super helpful and kind. The concierge gave us a map and a run down of all the cool places to see and great places to eat. In the morning we were allowed to explore the city while leaving our bags at the hotel even after... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello MelissaR. We are happy you have chosen to stay with us for your last minute visit. Thank you for sharing your feedback on our friendly and helpful service staff. We look forward to your next Ottawa visit. Kind Regards, Rob Roy General Manager More 

Thornhill, Canada
Top Contributor
117 reviews 117 reviews
45 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Easy to get to hotel located centrally and close to Ottawa's main attractions... The catering and event staff ensured our large meeting was problem free due to their ability to anticipate our needs. The lunch was very good and had a variety of tasty dishes that exceeded our expectations. Updated furnishings throughout made for a very comfortable stay... Just wanted... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you SAM_RFB for taking the time to share your meeting experience with us at the Sheraton Ottawa Hotel. We are pleased to have exceeded your expectations with our quality of food served and look forward to our next opportunity to have you with us. Kind Regards, Rob Roy General Manager More 

Saint John, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed 2 weeks ago

I have enjoyed staying here this week for professional meetings. The facilities are great. The hotel is centrally located for walking tours. The buffet breakfast is substantial and very good. The accomodations are lovely, especially after a long day. The staff have been very helpfuland friendly. Tony Wu has been super in facilitating our meetings and all our needs. Only... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello JanetS, Thank you for taking the time to share your feedback and for mentioning a specific associate. We will be certain to recognize this individual for his continued memorable service. Best Regards, Rob Roy General Manager More 

Langley, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

I've stayed at the Sheraton Ottawa for a number of years now for committee meetings. The staff are always professional, helpful and fun...from the front desk to the servers! The rooms are comfortable and clean. The only disadvantage is that the rooms do not come with fridges and the extra cost is unreasonable being that this is essentially standard in... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello AngieD, Thank you your continued "LOYALTY" to the Sheraton Ottawa Hotel. Your feedback shared on our associate's professionalism , helpful and fun feedback will be recognized and the associate mentioned will be communicated as a great example for other on our team. We look forward to your next visit soon. Kind Regards, Rob Roy General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago via mobile

We had the most amazing buffet at the Sheraton Ottawa. The French Onion soup, Turkey and Tiramisu were out of the world. The service staff was also very friendly and helpful. Kudos to Service and Culinary Team !!!!

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you worldreviewer9 for your feedback! Much appreciated, Rob Roy General Manager More 

1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I was rather disappointed to find my room was not ready for almost two hours past check in time. After being on a train, travelling in a group of 10 and having to wait around while others got in their rooms and were making plans. I was told by staff they woukd make it up to us but everytime we... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear dragon1010, We apologize that your room was not ready for nearly 2 hours past check in time? It is rare that we encounter such situation, as we normally have rooms ready, unless a specific room or location was requested. We can assure you that if we are made aware of preferred requests in advance, (such as a group of... More 

Toronto
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I'm not sure if it was the venison in a port reduction or the sea bass with shrimp and white scampi sauce that caught my eye when I walked past the lunch buffet as i was checking out; but I paused my departure to sample the delicious buffet spread. I asked the waiter for a menu and saw some interesting... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello riotuesday, Thank you kindly for sharing your culinary experience you had sampling our famous Lunch Buffet. We look forward to having you again next visit to Ottawa. Do not miss out on our Wednesday Prime Rib day! Kind Regards, Rob Roy General Manager More 

Montreal, Quebec, Canada
Contributor
15 reviews 15 reviews
9 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I went to the Sheraton in Ottawa for a n overnight stay. The location downtown is perfect, the rooms are clean and spacious. We took a package with breakfast and got a room on the upper floor in the lounge area. We had access to the lounge area all day long with snacks and coffee and appetizers... More 

Was this review helpful? Yes
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello Fauve4ever, Thank you for staying with us and for trying our Sheraton Club Lounge experience. We are happy you enjoyed this upgrade well worth while the experience. We look forward to you and your husband's next overnight visit. Kind Regards, Rob Roy General Manager More 

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

My wife and I booked this hotel through Expedia.ca which included free breakfasts for both days as we stayed two nights. When we checked in the lady at the front desk advised us that they couldn't honour the deal for the price we paid even though it was indicated on our confirmation email. She told us to take it up... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day LoveJerkMon, Thank you for sharing your experience with us. Following your comments provided, we were able to promptly investigate the breakfast packaging with our Expedia Partners. Feel free to reach out to us directly for updates. We are disappointed at the quality of food that was served during your visit and would love to have the opportunity to... More 

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Additional Information about Sheraton Ottawa Hotel

Address: 150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Ottawa Hotel 3.5*
Number of rooms: 236
Reservation Options:
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Also Known As:
Sheraton Ottawa
Ottawa Sheraton
Hotel Style:
#15 Business Hotel in Ottawa
#16 Family Hotel in Ottawa
#22 Romantic Hotel in Ottawa

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