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Sheraton Ottawa Hotel

#23 of 68 Hotels in Ottawa
Certificate of Excellence
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150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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Sheraton Ottawa Hotel
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462 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Calgary, Canada
5 of 5 stars Reviewed 2 days ago NEW

I was just at the Sheraton Ottawa Hotel for a business conference. The porter, Roberto, helped us organize, plan, and execute an excellent banquet for our conference. I would highly recommend Roberto for any services you require!!

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montreal
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

Awesome experience , very central , clean and modern , I have to say breakfast Ottawa Sheraton's restaurant was one of our best hotel restaurant experiences ever service was fantastic the quality of the food was fresh and tasty and our server was so honest about over tipping that he came up to our room to give us what we... More 

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Muscat
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Good hotel, centrally located. Had a USB charging port that was quite helpful. Spacious rooms. Air conditioning was noisier than usual but am not sure that was peculiar to the room we stayed. Good stay overall.

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Red Deer, Canada
1 review
3 of 5 stars Reviewed 6 days ago NEW

Stayed at the Sheraton Ottawa for 1 night , stayed at other Sheraton before and they were a lot nicer.The Ottawa Sheraton bed was very comfy, and that was about it, The towels were thin, and the rest of the room was outdated for $189.00 you would expect something more modern and better quality.To me the quality was no better... More 

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Windsor
Level Contributor
19 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Overall, we had a good experience at this hotel. It's in an excellent location, and the staff are extremely helpful. I wasn't entirely thrilled about the cleanliness of the bathroom. For our entire 4 day stay, there was a swath of toothpaste (not ours!) just above the door handle. Never cleaned. On the upside, however, was the spg lounge on... More 

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Cronulla, Australia
Level Contributor
49 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here during a Trafalgar Tour of US and Canada. The hotel was fine, we cannot comment on the cost as it was a tour inclusive. It was a short walk to all of the City attractions, including the market and main restaurant area.

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Thank you for your feedback posted. We hope to have you stay with us on your next tour to the Nation's Capital. Have a wonderful summer. Sincerely, Yolaine Charette General Manager More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 2 weeks ago

We have been travel so much and trying to stay with SPG. I will say the room is okay, but the bed is good and the room is clean. I do like to mention that they have great customer service. Especially I travel with my nine month old baby, the staffs was very attentive. Especially thank you the gentlemen work... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Dear Guest, Thank you for your comments. We are happy to hear that your enjoyed your Sheraton Club lounge experience and that our associates were attentive to all of your needs. We hope to have the opportunity to host you and your young family on your next visit to Ottawa. Kind Regards, Yolaine Charette General Manager More 

Ontario, Canada
Level Contributor
20 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel June 5-7 for a wedding, we had three rooms with king size beds. The rooms were immaculate, clean upon arrival and cleaned daily while we stayed there. The valet staff are wonderful and very helpful. The front desk staff are as well. We had the buffet breakfast both mornings we were there, excellent food and... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Sunnytimes, Thank you for taking the time to share your experience from your wedding visit to Ottawa. It was a pleasure having you and your family and friends stay with us for this special event and we look forward to your next visit to the Nation's Capital. Warm Regards, Yolaine Charette General Manager More 

Vancouver, Canada
Level Contributor
86 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our family of 4 stayed for 2 nights on the 12th floor. At the time of check in, we were told that all the 2 double bed rooms on club floors were either occupied or were being cleaned. 12th floor was just one floor below so we took it. We enjoyed the free wifi in room, and breakfast and evening... More 

Was this review helpful? Yes 1
SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Pooky29, Thank you for your feedback shared from your stay this past weekend. We are happy you have enjoyed the Sheraton Club Lounge and the offerings. We appreciate your comments in regards to the guestroom suggestions and look forward to your next visit. Warm Regards, Yolaine Charette General Manager More 

Waterloo, Canada
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed at the Sheraton Ottawa Hotel for four nights while attending a conference. Check in was seamless, the room was very large and well-appointed, and it was a comfortable stay. The in-room coffee was good as always. Only downside was that the Internet was down for the first few hours when I arrived because the authentication portal was broken.... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day Waterloo_Research, Thank you for taking the time to write a review from your stay this past weekend. We apologize for the inconvenience you experienced with your internet connection. We will be investigating further into the complications to help resolve this issue moving forward. We appreciate your feedback and look forward to your next visit to Ottawa. Sincerely, Yolaine... More 

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