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Sheraton Ottawa Hotel

#24 of 69 Hotels in Ottawa
Certificate of Excellence
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150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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1 room 1 adult
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Sheraton Ottawa Hotel
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552 Reviews from our TripAdvisor Community

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Lucerne, Switzerland
Level Contributor
54 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

v central location. asked for quiet room. got one on 4th floor, facing main road. heavy traffic 24/7, poor windows and hence v noisy. style is outdated, tired inluding bathroom. good room size. renovations ongoing. excellent staff, v friendly incl restaurant. overall hotel lacks atmo and style. will not return.

Helpful?
Thank Norm268
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago via mobile

While the hotel lacks some curb appeal and rooms need a little updating. The hotel is clean and rooms spacious. The customer service is excellent and I would return again for sure. Special thanks to Shitij Malik for the assist when the printer in the business centre section wouldn't work. Also my housekeeper was the sweetest lady - 9th room... More 

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1 Thank Michelle P
Whitby, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for 3 nights for business/pleasure. The hotel itself is a bit dated and they are in the process of servicing the elevators. The gym area is nicely equipped and the pool was very clean. I only wished they had a jacuzzi or sauna! The service here though was exceptional which is why I'm giving 4 stars. Even... More 

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1 Thank G R
Oshawa, Canada
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I have stayed at the Sheraton Ottawa Hotel many times. We have always been happy with our stays, however, during our last stay we had the pleasure of meeting Shitij Malik, the Front Office Manager, and Rita who was working in the restaurant and bar area. The hotel is conveniently located, comfortable, has good food and is... More 

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2 Thank westerner1
Waterloo, Canada
Level Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I was in Ottawa for a quick meeting, and spent one night at the Sheraton Ottawa. I've stayed here before and was impressed again: quick check-in, speedy WiFi, real glasses, free apples to snack on in the lobby, and efficient all around. They were doing elevator renovation which was a bit frustrating, as the stairs seem to dump you out... More 

Helpful?
Thank Waterloo_Researcher
Montreal, Canada
Level Contributor
131 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

After writing a review on TripAdvisor about the need to enhance their customer experience, Sheraton's management wrote back to explain that they had made some of the changes I recommended. I was a little skeptical at first, but I have to say that after staying there the last time around, I did see an improvement. I'm no longer being asked... More 

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Thank 333FrequentTraveller
Princeton, New Jersey
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Sheraton is located right in the middle of downtown and is in walking distance to many of the cities attractions. The front desk people were extremely friendly and very accommodating...customer service at it's best! The hotel has an awesome business center and free wifi available throughout. The rooms were very spacious and spotlessly clean, and there were plenty of... More 

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2 Thank Engerdes
Burlington, Canada
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We wanted to be close to both the parliament buildings as well as the Byward Market and this hotel fit that bill perfectly. We had a huge room with a very comfortable bed and good furnishings. The staff were great to work with as they were always willing to answer any questions we had. Our room overlooked Albert street and... More 

Helpful?
2 Thank Ed A
Calgary, Canada
Level Contributor
122 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Super location in the heart of Ottawa. You cannot go wrong staying at the Sheraton. The staff is great and the rooms are exactly what you expect from Sheraton. Thoroughly enjoyed my stay even though it was all business.

Helpful?
1 Thank MarkTCalgary
Surrey
Level Contributor
44 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed December 31, 2015

Spent 3 weeks at this hotel over the summer. Although the property is a bit dated the staff were great and greeted me by my name after the first night. Location is ideal for the touristy attractions such as visiting the parliament but don't come expecting any views from the property. Rooms are spacious but in need of a makeover.... More 

Helpful?
2 Thank The_loyal_traveller
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