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Sheraton Ottawa Hotel

#19 of 67 Hotels in Ottawa
Certificate of Excellence
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150 Albert Street, Ottawa, Ontario K1P 5G2, Canada
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Sheraton Ottawa Hotel
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Sheraton Ottawa Hotel
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432 reviews from our community

Traveler rating
    149
    173
    74
    26
    10
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
5 of 5 stars Reviewed 2 weeks ago

We stayed at the Sheraton Ottawa Hotel on the Easter weekend. We were very impressed with the employees and the accommodations. Everyone was knowledgeable and friendly. The room was immaculately clean, large and very comfortable. We've rarely slept so well on a hotel bed! The breakfast buffet was 2nd to none - fresh, hot and full of delicious and nutritious... More 

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Logan Lake, Canada
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I spent 3 nights at the Sherton. The room was huge, and recently renovated. Very clean, housekeeping was good. I took a few of my "off hours" to walk to "The Hill", and photograh parliament. A young lad spotted my camera & asked me if I knew where I was headed. When I said not really, but told him my... More 

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Halifax, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed here for a week to attend a course that was just across the street in the World Exchange Building. Very convenient. The room: The room was nice and modern, nice TV, bed was comfy. Lots of pillows. I heard no noise but be warn if you are on the street side and a lower level floor. I know... More 

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Carleton Place, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

We are a family of 4. We stayed at the for four days at The Sheraton Ottawa on Albert St. We had a amazing time. Our room was so big.Our Unit was clean. Everyday our room was super clean. The meals were awesome. The staff was so friendly and kind and so helpful. We travel often and I can firmly... More 

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Montreal, Canada
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I stayed at the Ottawa Sheraton excellent Hotel very centrally located walking distance to all major attraction and also restaurants service is excellent.The service is excellent friendly and warm welcoming.

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello RMorisse, Thank you for taking the time to provide comments with other on your experienced stay with us. We hope to have our friendly and warm associates connect with you again on your next visit to Ottawa. Warm Regards, Rob Roy General Manager More 

New York City, New York
1 review
1 of 5 stars Reviewed 4 weeks ago

If you rely on a the wifi Internet provided by the hotel, then this is NOT the hotel for you. I'm a regular traveler to Ottawa and Platinum member of Starwoods. A couple of years ago, I stopped staying at the Sheraton Ottawa due to poor Internet service. I decided to give it another shot because the location is convenient... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello hoteljunkie2015, Thank you for taking the time to share your recent experience with us. We apologize for the issues encountered with our wifi internet service levels. We partnered with a new company (similar supplier as many of our Ottawa hotel competitors), only a couple of years ago. The service had been corrected, however, within the last month or so,... More 

Toronto, Canada
Senior Contributor
46 reviews 46 reviews
10 hotel reviews
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Stayed just for one night...wish it had been more, on a great online buy. Great location, easy valet parking, super friendly staff and the best hotel bed in a long time!! Had a room on the 6th floor, across from the elevator facing the rear of the hotel..even numbers on the back, not much of a view but wasn't really... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Good Day TinaM, Thank you for sharing your comments from your recent one night stay with us. We are pleased you experienced our Sheraton Sweet Sleeper Bed for the first time! With our spacious and clean rooms, we strive the best of the best. We also carry a "pillow menu". Should you wish to have a different type of pillow... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

I couldn't be more thankful to the staff of Sheraton. Great people. Always willing to help. Special thanks to Cathy at front-desk, and Mico and Bryan. We stayed only for 2 days, but if I ever go back there. For sure I'll stay at Sheraton. Thanks for the great experience.

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello EdsonJ, Thank you for taking the time to mention how great people/staff of the Sheraton Ottawa Hotel made you feel. We will have your "Special thanks" specifically shared with our team members, and will look forward to having you on your next visit to the Nation's Capital. Warm Regards, Rob Roy General Manager More 

Brampton, Canada
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We were staying in Ottawa for 1 night to attend a hockey game. I got this room for a pretty decent price through Expedia, so it was paid in advance. When we pulled up to the valet parking entrance somebody was there quickly to take our car to parking. The parking cost $25 which I thought was a bit steep,... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello 148sandrac148, First and foremost, thank you for taking the time to share you story with our readers on your most recent stay with us. Your time spent to share this is truly appreciated. The detials you have provided will allow us the opportunity to share with our teams, and to better some of the areas we may have failed... More 

Burlington, Canada
Contributor
16 reviews 16 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Was in town for hockey, stayed here for 4 nights, great location during the day, at night nothing is open around it, so be prepared to walk to byward for dinner or anything. Room was great, except the TV barely worked, the cable service was poor, froze and blanked out quite often, when we mentioned to the front desk, they... More 

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SheratonOttawa, General Manager at Sheraton Ottawa Hotel, responded to this review

Hello BethM, Thank you for sharing your experience from your recent stay with us. We are pleased that our location was great. We appreciate the feedback regarding the TV barely working. With feedback such as yours, we are able to review our systems and correct the issues. I can imagine how frustrating it would have been trying to watch news... More 

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