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All 66 Ottawa hotels

Quality Hotel Downtown Ottawa

2.5 of 5 Hotel   |   290 Rideau Street, Ottawa, Ontario K1N 5Y3, Canada
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Quality Hotel Downtown Ottawa
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Ranked #36 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
3 of 5 stars reviewed 5 days ago
The_Allen_girl Toronto, Canada
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284 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Reviewer
3 reviews 3 reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

on our last day the hot water stopped working. They said they had no idea and it would be hours to fix. kinda feel bad for those who were still there. the room was clean but dated looking. picked it for it's location. the bed was pretty comfy. probably not again.

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TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for taking the time to post a good review regarding your stay with us noting our comfortable beds, clean rooms and great location! Several weeks ago during your stay there was an issue with the hot water and the contractor repaired it within six hours. I do sincerely apologize. Once again, thank you for your review... More

Detroit, Michigan
Senior Contributor
23 reviews 23 reviews
20 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Clean and modern rooms, friendly staff plus a restaurant/bar onsite. Would be 5 stars if they served a complimentary breakfast and had a pool but otherwise a very decent property. It cost $18/night to park.

Was this review helpful? Yes 1
TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for your excellent review noting our clean rooms and friendly Team Members! As you may not be aware, the restaurant located next to the hotel is not owned by the Quality and we are unable to offer complimentary breakfast. Once again, thank you for your review and I do look forward to hosting you again on... More

Georgetown, Canada
Top Contributor
83 reviews 83 reviews
53 hotel reviews
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed 3 weeks ago

pros clean and quiet room tv was clear staff are very responsive great water pressure in the shower Don Cherry bar attached to the hotel has good food there is a Metro across the street lots of restaurants to try cons no washroom in the lobby, so if the bar isn't open, you're stuck no printer available for guests, I... More

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TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for your review noting our clean and quiet rooms, our responsive Team Members and our fabulous location! I do understand your comments regarding the guest printer not being available during your stay. Because the printer was off-site being repaired, our Front Desk Team Members volunteered to print guest documents during this short period of time. Once... More

Toronto, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The location of the hotel was amazing, blocks from parliament! The price was also good, but the rooms not so much. They were in a desperate need for renovation but everything wasn't too bad. Service was pretty good but overall, I wouldn't return.

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TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for taking the time to rate your recent stay with us a 3/5. Our hotel offers clean and comfortable rooms, excellent service, great prices, and an awesome location! We are steps away from fantastic shopping, restaurants, attractions, museums, etc. – there is something for everyone. Once again, thank you for your review and I do hope... More

Orono, Maine
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I stayed for a night at this hotel during a short trip to Ottawa. Maria at the front desk was really helpful in getting checked in, as well as showing me how to use the OC Transpo system. I had a corner room on the 8th floor, and I had a nice view of Rideau St, and a small glimpse... More

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TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for taking the time to post a good review regarding your recent stay with us. I do appreciate your kind comments regarding one of our Front Desk Agents as all Team Members endeavour to ensure our guests have a fantastic hospitality experience. Our hotel offers clean and comfortable rooms, excellent service, great prices, and an awesome... More

Toronto, Canada
1 review
4 of 5 stars Reviewed March 14, 2014

I hardly went anywhere for March Break for YEARS now, however luckly this year I can go to Ottawa. Yay!! I kind of feel ashamed that you have to pay for parking. In other Choice Hotels chains I don't really see paid parking... :/ The second bad thing that there are no plugs for you to use!! This is a... More

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TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you very much for your 4/5 rating of your stay during the March Break, noting our cleanliness and friendly Team Members! I also appreciate your kind comments regarding our excellent location as we are within walking distance of the majority of Ottawa’s attractions, restaurants and shopping. As you may not be aware, the parking garage next to... More

Namur, Belgium
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed March 2, 2014

I spent two nights in this hotel and my experience was great ! My large room was comfortable with a very pleasant view. There are a small fridge, a microwave oven and a tea and coffee making facilities in the room. All the staff was friendly (thank you Aimee) and works together in a professional way. The value for money... More

Was this review helpful? Yes 7
TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for your awesome review regarding your recent stay with us! I’m pleased you enjoyed your comfortable room, our friendly and professional Team Members and our reasonable rates. Our fabulous location is a walker’s paradise with a Walk Score of 98/100 and is so close to the majority of Ottawa’s attractions. Once again, thank you for your... More

Thornhill, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2014

I stayed here on a business trip recently because of the location primarily. I had a few problems. My passkey demagnetized twice, once while I was moving some stuff in and had my hands full. I had to go down 15 floors to the lobby to get it remagnitized. I never have this problem at other hotels/motels. The free breakfast... More

Was this review helpful? Yes 2
TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for taking the time to rate your stay a 3/5. I do apologize that keycards are at times very sensitive. If a keycard is carried too close to a magnet or credit card it can lose its code. I appreciate your comments regarding the complimentary breakfast – guests do have the option of using the value... More

Vancouver, Canada
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 19, 2014

I took my entire family to the nations capital for the first time to enjoy Winterlude. Obviously we wanted to be close to everything and fell comfortable and well taken care of. This hotel went above and beyond anything I could ask for. They provided two clean rooms, quick check-in, very friendly staff and the food was pretty good. They... More

Was this review helpful? Yes 5
TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, I’m so pleased that you enjoyed your Winterlude Festival stay at the hotel and thank you for your awesome review! Our Team Members always go above and beyond to ensure our guests have an excellent hospitality stay. I do look forward to hosting you and your family again this summer! Sincerely, Peter Switzer Assistant General Manager More

Toronto
Senior Reviewer
7 reviews 7 reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 18, 2014

If you're looking for a reasonably priced clean room in the downtown area, this place fits the bill. There's nothing exciting about the hotel or the room, but it was clean and that's all we were concerned about. The location is very convenient, being beside the ByWard market and a 10 minute walk from the the Winterlude activities. We got... More

Was this review helpful? Yes 6
TeamQuality, Assistant General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for your excellent review regarding your Winterlude Festival stay at the hotel! Our hotel offers clean and comfortable rooms at a reasonable price. Our location is fantastic as we are within a short walking distance to the majority of Ottawa’s attractions including the historic Byward Market, Rideau Centre, hundreds of restaurants, museums, etc. The parking fee... More

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Additional Information about Quality Hotel Downtown Ottawa

Also Known As:
Quality Inn Ottawa
Quality Hotel Ottawa
Address: 290 Rideau Street, Ottawa, Ontario K1N 5Y3, Canada
Location: Canada > Ontario > Ottawa
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #36 of 66 hotels in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Hotel Downtown Ottawa 2.5*
Official Description (provided by the hotel):
When you stay at The Quality Hotel Downtown Ottawa you really have the best of everything - the convenience of a great location and outstanding value with comfortable and spotlessly clean guest rooms with brand new 32" LCD flat screens As the closest hotel to the University of Ottawa campus, the Quality Hotel Downtown Ottawa is also just steps away from popular attractions such as the National Gallery, the ByWard Market, Parliament Hill, Rideau Canal and Rideau Centre shopping mall, and many other tourism hot spots to enhance your experience! ... more   less 
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