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All 66 Ottawa hotels

Quality Hotel Downtown Ottawa

2.5 of 5 Hotel   |   290 Rideau Street, Ottawa, Ontario K1N 5Y3, Canada
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61%
Ranked #36 of 66 Hotels in Ottawa
A recent review
3 of 5 stars reviewed 2 weeks ago
C C Burlington, Ontario, Canada
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345 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Burlington, Ontario, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed here for one night... LOCATION was very important and this was a 15 minute walk to the Parliament Buildings and the Byward Market..BUT the hotel itself was dated. We had to be moved from our first room because the shower head was broken and water sprayed everywhere. Our second room was next door. The AC unit was so loud... More

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TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for your 3/5 rating regarding your August stay with us noting our fantastic downtown location and friendly Team Members. I do sincerely apologize for the issue with your showerhead and am pleased that our Team was able to relocate you to another room. I do apologize for the carpet stain in your room – even with... More

Toronto, Canada
Contributor
17 reviews 17 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a great place to stay when in Ottawa , it is only a 10 minute walk to the Byward Market and close to the Rideau mall, it is right down town , and walking distance from everything really, we walk and walk all over the place , about four blocks from the Parliaments buildings and just right near... More

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TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, It’s always a pleasure to hear from our return guests and I appreciate your excellent review noting our cleanliness! Thank you for also describing our awesome downtown location so close to the majority of Ottawa’s attractions and other amenities. Once again, thank you for taking the time to comment, your continued patronage and I do look forward to... More

Bandung, Indonesia
Top Contributor
97 reviews 97 reviews
50 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The location was my reason to choose this hotel. The hotel located in the city centre and easy to reach by public transportation. From the big shopping centre Rideau Mall only walking distance and there is a supermarket just in front of the hotel and they open early morning until midnight. the hotel room was clean, and big enough, the... More

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TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, I appreciate your 3/5 rating regarding your December stay with us noting our fantastic downtown location and I look forward to hosting you again on your next trip to Canada’s Capital! Sincerely, Chris Pierce General Manager More

Toronto, Canada
Contributor
16 reviews 16 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

If you are visiting uOttawa this hotel is close by and a relatively convenient location for shopping, restaurants, by-ward market, Rideau mall, parliament buildings and downtown. We were able to walk to them all. The room is basic and small with a mini fridge and microwave - decor is getting a little tired and out dated but our room was... More

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TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for your 3/5 rating regarding your recent stay with us. The hotel offers clean and comfortable rooms in an awesome downtown location (within a short walking distance to the University of Ottawa, the historic Byward Market, Parliament Hill, museums, hundreds of restaurants, etc.). Be sure to stop by the Front Desk on your next stay to... More

1 review
2 of 5 stars Reviewed 2 weeks ago

Pros: close to market and Rideau Centre Cons: sidewalk entrance was filthy, should be power washed everyday. Room is so outdated, wallpaper and carpet was stained. Appears that housekeeping did best they could with what they had to work with. No card pass to go from parking to stairway. Elevator waits were unbelievable. Staff had no answers with regard to... More

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TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, I appreciate your review noting our excellent downtown vacation. I do apologize for the carpet stain in your room – even with industrial cleaning equipment, some stains will not come out. Rest assured that the carpeting is vacuumed daily. During high hotel occupancy, our two elevators will be a tad slower than normal and I do apologize. I... More

Sault Ste. Marie, Canada
Contributor
11 reviews 11 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My first time in Ottawa and I choose the Quality Hotel for a 6 day stay. Hotel is right downtown with walking distance to ALL major tourist sites. Hotel was perfect from staff to cleanliness. perfect..

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TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, WOW – thank you for your fantastic review regarding your recent 6 day stay, mentioning our awesome location, cleanliness and Team Members! I look forward to hosting you again on your next trip to Ottawa! Sincerely, Chris Pierce General Manager More

London, Ontario, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Check in went very smooth and the room was super clean. We are used to a king bed but they only have queen beds. There is no complimentary breakfast, but they are attached to Don Cherry's Restaurant. The location was perfect for us.. It is close to the University where our son works and close to the Rideau Mall and... More

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TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, I truly appreciate your 5/5 rating regarding your recent stay while visiting your son. Thank you for also mentioning our fantastic downtown location, value for money and cleanliness. I look forward to hosting you again on your next visit to Ottawa! Sincerely, Chris Pierce General Manager More

North Bay, Canada
Contributor
19 reviews 19 reviews
16 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

the parking is a little confusing when you first check in. there is a lot beside the hotel that you aren't supposed to park in, but there isn't anywhere else to park while you are checking inn. they do have underground parking and our Chev truck did fit under all of the pipes running throughout the parking garage. We attended... More

Was this review helpful? Yes 1
TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, I appreciate your fantastic review regarding your recent stay and I’m thrilled you were able to take in a football game while you were here! The majority of our guests have commented on our comfortable beds and how great our downtown location is. Once again, thank you for your review and I look forward to hosting you again... More

Kirriemuir
Top Contributor
99 reviews 99 reviews
24 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for 1 night in this hotel and it was a good experience. Check in done quickly and efficiently despite the fact there were 41 of us on the tour. Room comfortable and free Wi-Fi. Pleasantly situated in downtown Ottawa and near to lots of good facilities.

Was this review helpful? Yes 1
TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, As a Top Contributor in the TripAdvisor community, I especially appreciate your 4/5 rating regarding your group’s recent stay with us! The hotel offers clean and comfortable rooms in an excellent downtown location. Within a short walking distance, our guests can enjoy the majority of Ottawa’s attractions (Parliament Hill, museums, the historic Byward Market, Rideau Centre and hundreds... More

Winnipeg
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Your Review Great location. Booked me into someone's else room. Both rooms had a odor. Washroom very clean. $20 a day for parking. Hotel needs more staff, to busy for the amount of people coming into the hotel.

Review collected in partnership with Days Inn

Was this review helpful? Yes 2
TeamQuality, General Manager at Quality Hotel Downtown Ottawa, responded to this review

Dear Guest, Thank you for your 3/5 rating regarding your recent stay with us and I do sincerely apologize about the mix-up at the Front Desk. During high hotel occupancy which normally is the case during summer vacations, check-ins between the prime hours of 3-6:00 p.m. will be slower than normal and I thank you for your patience. If for... More

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Additional Information about Quality Hotel Downtown Ottawa

Address: 290 Rideau Street, Ottawa, Ontario K1N 5Y3, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Quality Hotel Downtown Ottawa 2.5*
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Also Known As:
Quality Inn Ottawa
Quality Hotel Ottawa

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