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Novotel Ottawa

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33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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Novotel Ottawa
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835 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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North Bay, Canada
Top Contributor
52 reviews 52 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Located right next to the Rideau center, this is an amazing location downtown. Unfortunately, the hotel is clearly in need of updating. Worn, torn, and buckling carpets in hallway, uncomfortable beds, and wired Internet (with a unusably slow wifi connection) make this a less than ideal spot to stay on business. Staff were friendly but did not have any solutions... More 

Was this review helpful? Yes
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Ryan P, Thank you for reviewing your recent stay with us. Please accept our sincerest apologies if your accommodations did not live up to your expectations. As a TripAdvisor Top Contributor, your opinion is of great value to us. We are currently undergoing a renovation program that will bring a cool, modern style to our guestrooms and corridors. We... More 

Montreal, Canada
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice clean and friendly hotel with small rooms. Tw double beds just fit in. Nice decor? Pool was fun for the kids. Great locatin. Close to Byward market, Rideau mall and short walk from parlement. Would recommend this location. Buffet open early for those who are up early.

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Stephane F, Thank you for sharing your experience at Novotel Ottawa. It is such an honour to receive such positive feedback from a Senior Contributor. I am very glad that the location was suitable to your needs and that you were able to enjoy your time spent in Ottawa. Thank you very much for recommending us to your family... More 

Milton
Contributor
14 reviews 14 reviews
9 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We just returned from our first visit to Ottawa over Easter Weekend. The location was great within walking distance to all the main attractions and By-ward market with great restaurants. The hotel was clean with a cozy bar in the lobby. We upgraded to the larger suite upon arrival as the rooms are double beds not 2 queens. We got... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Rosemary D, Thank you very much for taking the time to review your recent stay at Novotel Ottawa. Let me first start by apologizing for the incident with the noise in the hallways that you encountered during your stay. I am very glad that our Front Desk was able to resolve the problem quickly for you, but I still... More 

Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Considered as a whole, the price, location, and amenities of the Novotel Ottawa hits that sweet spot which savvy travellers should be looking for. The fitness centre is open 24 hours and the equipment was completely functional, if a little old. I didn't have the need to make extensive requests of the hotel staff, but from the interaction I did... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Raheem S, Thank you for taking the time to review your recent stay at Novotel Ottawa. I am very glad to hear that you had a comfortable and enjoyable stay with us. I will share your wonderful comments with the staff; I am sure that this feedback will serve as an encouragement to all of our staff as we... More 

Calgary, Canada
Contributor
15 reviews 15 reviews
3 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Recently stayed at the Novotel for business. Rooms were clean and service was friendly and efficient. It's definitely worth the extra money to upgrade the rooms, I really enjoyed my separate sitting area and private bedroom. Room service is only available until 10 o'clock, so keep this in mind if you have a late meetings. Enjoyed my stay and will... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Karpedmgirl, Thank you for sharing your wonderful comments about your recent stay at Novotel Ottawa. It is such a pleasure to read such positive feedback. I am very glad that our Executive Room accommodated your needs and that our staff treated you excellently. We are very much looking forward to your return to Novotel Ottawa. Do not forget to... More 

Orillia, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

Spend three night to go to the winterlude,hotel was busy but clean, breakfast was a buffet cold eggs and not the best meal. room was ok ice machine did not work. no vending machines on any floors. would return but come better prepared.

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Greg O, Thank you for taking the time to review your recent stay with us. Let me first start by apologizing about the problems you encountered with the breakfast and ice machines during your stay. We have made many improvements to our breakfast buffet recently in order to provide our guests with the best experience possible. I am so... More 

Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Ok; i was a bit hesitant about coming back to stay as I lived here 8 years so i looked for proximity to the conference i was attending and a pet friendly hotel. All I can say is the staff went above and beyond. There were some admin glitches ( on my end) and the front desk Jack especially was... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear TinselCanada, Thank you for sharing your wonderful comments about Novotel Ottawa. It is such a pleasure to read such positive feedback. We strive to provide exceptional customer service to every guest. I am very happy that we were able to deliver on that promise to you. I will share you review with Jack and the rest of the team... More 

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 9, 2015

I spent 3 nights at the Novotel in Ottawa while on a business trip. The hotel is undergoing renovations at the moment but the stay was comfortable, the room spotless. The breakfast buffet is exceptional, offering great variety, the pastries were divine and worth every penny. The location is excellent, close to everything and just across the street from the... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear lions_11, Thank you for sharing your wonderful comments about your recent stay at Novotel Ottawa. It is such a pleasure to read such positive feedback from a Senior Contributor. Thank you for being so understanding about our ongoing construction. I know this sometimes can disturb our guests stay, but I am happy to hear you were not affected. I... More 

Toronto, Canada
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed March 5, 2015

This hotel is great value. It's right downtown, and the renovated rooms are both functional and stylish. The wood bathroom was particularly beautiful! Not only this, but the breakfast, which included such delectables as pain au chocolate, scrambled eggs and sausage, was very good. Highly recommend it! The hotel even has a cool, hipster-lite bar complete with board games! Overall,... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear SarahSahagian, Thank you so much for taking the time to review your stay at Novotel Ottawa. I am so glad to hear that you enjoyed your stay with us. We have made some recent changes to our breakfast and we are very proud of the positive feedback, such as yours, that we are receiving. I apologize for the incontinence... More 

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