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Novotel Ottawa

3.0 of 5 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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Novotel Ottawa
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792 reviews from our community

Traveler rating
    175
    390
    156
    50
    21
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171
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240
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Washington DC, District of Columbia
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 1 week ago

My room was really nice, very modern, and only upon checkout did I realise it was one of the first ones to be renovated. The rest of the hotel was really nice, they have a pool, nice little cafe for breakfast, and a good location.

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Nikhil_Advani, Thank you for take the time to review your recent stay at Novotel Ottawa. I am very glad that you enjoyed your stay with us. Thank you for sharing your wonderful comments about the hotel. We are working very hard on renovating the hotel and it is always encouraging to receive positive feedback about the changes we have... More 

Tel Aviv, Israel
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

novotel hotel--4 stars, and is a true 4 stars. very good location, over the road you have the old city of Otawa, shopping, restaurants and the parliament house is just 5 minutes walk. the hotel is not fancy, but has good energies, and the rooms are functional and very clean. sleep quality==very good. prices more than acceptable and the service... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear kim m, Thank you for sharing your wonderful comments about the Novotel Ottawa. I am very glad that you enjoyed your stay with us. It sounds like you had a nice visit in Ottawa. Customer service is very important to us, so I am pleased to hear that our staff delivered on that promise to you. We hope to... More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed starting Dec 31 and then a few days. I understand they were quite busy when we checked in due to the date but I wish they would have given us more information. The front desk staff was super nice and friendly, but they should have advised us that if you park in P4 there is no elevator, we... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Mimina82, Thank you for taking the time to review your recent stay at Novotel Ottawa. It is very reassuring to receive such positive feedback from a Senior Reviewer. I am very glad that you enjoyed your stay, but I would like to apologize for the few things that were not as successful. I will pass along your comments about... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago

We stayed in Room 302 on January 2 & 3, and received multiple bites to my left side consistent with bed bug bite size and pattern. Hotel facade, rooms, location, and rates were acceptable. Not worth the risk of having to deal with bites and clothing decontamination. Hotel completed inspection a couple days later, that did not find evidence, however... More 

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Binzee8, First let me thank you for expressing your concern; we appreciate when guests let us know when they experience a problem. I realize how frustrating it must have been for you. We take every complaint very seriously and have a very strict protocol to follow in the event of a bed bug complaint. We conducted a very thorough... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked a 3 room trip for myself, one of my business associates and my CEO on a recent trip to Ottawa, the price was good, and the location was perfect for our meetings and to go to dinner, etc. Overall the hotel was clean, the rooms were as expected, and everything worked. Breakfast was good, and the service was... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear PathfinderUSA, Thank you for sharing your recent experience at Novotel Ottawa. I am so glad that you enjoyed your stay with us and were able to benefit from the excellent location and services we provide. It is a pleasure to receive such positive feedback from a frequent traveler, such as yourself. We look forward to welcoming you back to... More 

Port Elgin, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is in a great location and a reasonable price, but unfortunately the hotel has bed bugs. My fiancée and I have multiple bites after our stay. We were happy with the hotel but noticed today when we left that we had multiple bites. We stayed over the weekend from Friday January 2nd to Sunday January 4, 2015.

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear lyndsay_batten, Thank you for taking the time to express your concerns about your recent stay with us. I would like to sincerely apologize for the problem you encountered during your stay. I can certainly understand the frustration you are both experiencing. Upon receiving any complaint as serious as yours, we take every precaution necessary to ensure the well-being of... More 

London, Canada
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 8, 2014

Stayed for a weekend Friday and Saturday nights 5-6 December. The location is very good close to a lot of the main Ottawa attractions such as Parliment Hill, War Memorial etc. The Rideau Center, a downtown mall that is quite large and numerous stores is right across the street and the Byward Market is 2 blocks away. The Byward Market... More 

Was this review helpful? Yes 2
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Pat M, Thank you for taking the time to review your recent stay at Novotel Ottawa. Your feedback is very important to us as it helps us to understand areas which need improvement. I am very glad that the location suited your needs; we are very lucky to be within walking distance to so many of Ottawa's great attractions.... More 

Vancouver Island, Canada
Top Contributor
155 reviews 155 reviews
62 hotel reviews
95 helpful votes 95 helpful votes
3 of 5 stars Reviewed December 8, 2014

Had to go to Ottawa on short notice and usual places I stay were fully booked so stayed here for the first time. Conveniently located as noted in other reviews. Service was minimal. As I arrived after midnight, my name had "disappeared" from that night's reservations but that was fixed. The next night the person on the desk was unable... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Harry J, Thank you for taking the time to review your recent stay with us. Please allow me to express my sincerest apologies that your stay did not meet your expectations. We are currently in the process of planning our upcoming renovations and we are taking all of our guests' recommendations into considerations. Therefore, your feedback is very much... More 

Ottawa
Senior Contributor
38 reviews 38 reviews
33 hotel reviews
63 helpful votes 63 helpful votes
2 of 5 stars Reviewed December 3, 2014

I stayed at the Novotel Ottawa while travelling on business in November 2014. This hotel appears to be trying hard to be trendy and modern but misses the mark in many ways. I started out in a room on the 5th floor with 2 double beds. There were heavy cobwebs hanging from the ceiling and a shirt left from a... More 

Was this review helpful? Yes 2
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Go2Girl, Thank your for taking the time to provide us with feedback concerning your recent stay at Novotel Ottawa. Please allow me to express my sincerest apologies about the shortcomings you experienced in terms of cleanliness. This is not that standard practice here at Novotel. We strive ourselves on being a very clean hotel, so it is my hope... More 

19Sam65
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed December 3, 2014

I was in Ottawa for business and my company booked me into the Novotel. When I checked in, I asked for a quiet room away from the elevators. I went to bed at 9:00 pm and was awoken at 10:00 pm by the conversation in the room next door. As best I could tell, the guests were having a normal... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear 19Sam65, Please allow me to express my sincerest apologies that your stay did not meet your expectations. I am very sorry that your issues were not resolved during your stay. This level of customer service is not the standard practice at Novotel Ottawa and I do take your feedback very seriously. I would very much appreciate if you could... More 

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Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ottawa 3*
Number of rooms: 282
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#25 Business Hotel in Ottawa

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