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Novotel Ottawa

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33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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905 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Newfoundland and Labrador, Canada
Level Contributor
4 reviews
1 of 5 stars Reviewed 2 days ago NEW

My husband and I stayed here for 2 nights on the weekend of July 18th. After checking out on Sunday morning we noticed a series of small red itchy bumps on his hands and ankles. We went through all precautions to make sure that if anything was in our bags it was not coming inside - including throwing away a... More 

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Brampton, Canada
Level Contributor
55 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This is a nice Hotel, the rooms are not very large but who cares anyways unless you want to live in your hotel room , the washrooms are nice even though they shower leaked all over the floor. unfortunately the hotel lost its air conditioning for the two hottest days we stayed there, but that was beyond there control. They... More 

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Toronto, Canada
Level Contributor
53 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

I booked this hotel: customer service at time of booking thank you Nora; saw it on Travelzoo; very close to Byward Market, and because of the photo of the breakfast room on their website. That photo only shows the breakfast service area. Which is beautiful! The service was excellent! Felt I was in someone private dining room not at all... More 

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County Durham, United Kingdom
Level Contributor
69 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed 2 nights as part of an organised tour (so did not choose the hotel ourselves). We got a corner room so not a standard layout and it was set up for wheelchair access so may have been bigger than normal. We found it a good, clean room with good amenities and the hotel was in a very good... More 

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Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel Novotel is located close to everything in Ottawa. Very easy to get anywhere. The rooms are very clean and provide plenty of room for the solo traveller. Housekeeping staff is super friendly and go out of their way to help you! Check in was good but not very welcoming. I felt like I was renting a vehicle. When... More 

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Halifax, Canada
Level Contributor
62 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 1 week ago

I've gone back here several times. Love the location, the staff, and the rooms. Perfect location to walk to the Byward Market and the Rideau Centre and canal. Views aren't great from hotel, but for the price and location, I'm happy with it. Although it would be nice to have solid bathroom doors that lock properly...

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Toronto
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here for 3 nights - it was okay - clean and comfortable. The pool wasn't great - it was in an odd location (5th floor...and had to zig-zag through the halls to find it). The location was the best - walking distance to everywhere! I would recommend staying here...leave the car parked and enjoy the sites...:)!

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Steven J, Manager at Novotel Ottawa, responded to this review

Hi Jellybean99 Only ok? We aim for awesome! Great that it was clean and comfortable. It's unfortunate that the pools location disappointed you, it is quirky - but it's part of the hotel charm. Agreed, our location is fantastic, best advise to leave the car parked and enjoy the sites! Your feedback is greatly appreciated. Looking forward to your next... More 

Toronto, Canada
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago

My wife and I stayed at this property over the weekend of July 3 2015 for three nights on pleasure. The front desk staff were friendly, fast and efficient upon check-in as well through our stay. The superior king room was newly renovated and very well appointed. The bed's head board lit up controlled by a separate switch and each... More 

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Steven J, Manager at Novotel Ottawa, responded to this review

Hi Lanny and Deborah C Friendly, fast and efficient front desk team - what a great way to start your 3 night stay with us! Thank you for your kind words about the your room, pool and spa! It wonderful that our location was perfect for your sightseeing. It's unfortunate that your breakfast experience didn't live up to your expectations... More 

Toronto, Canada
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed with a small group to attend a conference - very comfortable stay, and stylish decor. Literally steps to the Rideau Centre, Parliament Hill and the Byward Market. Offered such a great experience, especially to some in our group who were 1st time visitors to Ottawa. Highly recommended!

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Quebec
Level Contributor
37 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Was there for a three days business trip and didn't expect much but what a great surprise! I liked: - urban and modern lobby; - friendly and efficient staff; - nice executive room with separate bedroom and living room; - spacious bathroom with glass shower; - nice view from eight floor; - perfectly located; - restaurant surprisingly good, both for... More 

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Steven J, Operations at Novotel Ottawa, responded to this review

Hello Quebecdeltalima I love it when we surprise our guests. We are always looking at ways to enhance the guest experience, we shall note your comments about the bath products. The parking garage is owned and operated by an outside company. The comments about the sixe of the parking spots is noted and shall be passed along to them. Thank... More 

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