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Novotel Ottawa

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33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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1 room 1 guest
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Novotel Ottawa
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946 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Bethesda, Maryland
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The location is a plus, but for a hotel that seems recently built, I and others in our group found it in less than perfect condition. Hallways were not clean. The toilet flushed all night. The light in the room was very poor. I could not set it over my book, as the lamps were oddly shaped. Poor sound proofing.... More 

Was this review helpful? Yes
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, thank you for sharing your story with us. You shall be happy to know that we are renovating our property so we can offer you an even better service. Always feel free to ask our team for help should you need any assistance - in the use of appliances for instance - in the room as we take... More 

Toronto, Canada
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Stayed for three nights. Breakfast included. Place is well located and easy to deal with getting places from by foot or car or bike (we used all three). Found it average in terms o overall sense of the place. Long winding halls, not updated room not particularly fresh. Not all towels day one, no bag in the ice bucket, or... More 

Was this review helpful? Yes
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, thank you for having taken some time to post this review. As we have started our renovation campaign we are confident that you will enjoy your next sojourn with us even better. We shall pay a great deal of attention to your observations as we look forward to the pleasure of your next visit. More 

A TripAdvisor Member
1 of 5 stars Reviewed 5 days ago NEW

Stayed here with my daughters soccer team. Arrived 30 mins early. Was told to come back. Check in wasn't until 3 pm. Room was hot and extremely small. Fridge would not cool our water. Ice machines empty. Was woken up at 4 am to close bathroom door due to someone else's shower running.No place to smoke, besides the street The... More 

Was this review helpful? Yes
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, Thank you for posting this review. We are very sorry to read that your time with us was not as pleasant and satisfying as we all expect it to be. When clients arrive early we are, sometimes, placed in the delicate situation of having to ask them to wait and we apologize for the inconvenience you had to... More 

Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

We stayed here for 1 night while visiting with friends from Australia, my 3 year old and my 76 year old mother. The location was perfect, easy walking distance to all the sights, the canal, Parliament Hill and the Byward Market. The room was very clean and modern.

Was this review helpful? Yes 1
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, We are glad to read that you had a great stay at our trendy hotel and that our excellent location offered you the opportunity of discovering our beautiful city. We thank you to have taken the time to share your experience and hope to have soon the pleasure of welcoming you again. More 

Level Contributor
120 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived late and were helped quickly to check in. There is car park located around the corner, not specific to hotel, price is quite high, think there could be an effort as an hotel to offer meaningful discount? The rooms are the usual Novotel standard I would say. The breakfast pleased us very well, can be crowded with some... More 

Was this review helpful? Yes 1
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, Our location is indeed one of the great assets of our hotel and we are pleased to see that it allowed you to discover our beautiful city. As well, we are glad that you enjoyed our trendy Albion Rooms style breakfast. We thank you for sharing this review and hope to have again soon the pleasure of welcoming... More 

Brno, Czech Republic
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

Hotel is located near the centre in front of a big schopping centre. Rooms are quiet and well equipted. Also I liked a breakfast - was tasty and with wide choice. There is no need to get up early, if you want to manage guards changing in time ;-)

Was this review helpful? Yes
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, Thank you for letting us know about your stay with us. We are happy to read that our great location, the quality of our breakfast and the overall excellence of our hotel made your sojourn a successful one. We look forward to your next visit. Děkuji a přeji hezký den. More 

Almonte, Ontario, Canada
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel is a great choice if you are looking for a conveniently located place to stay in downtown Ottawa. The hotel is very clean, the rooms are spacious and well equipped. The staff is very helpful and polite. We have stayed there several times and always had a very nice evening. The buffet breakfast is awesome, and free for... More 

Was this review helpful? Yes
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, Your loyalty is a tribute to the quality of our hotel. It’s a great reward to read that your stay was a pleasant one. We thank you for sharing this experience with us and hope to have again soon the pleasure of welcoming you. More 

Kingston, Canada
Level Contributor
105 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
3 of 5 stars Reviewed 1 week ago

The Novotel Ottawa is often our go-to hotel for trips to Ottawa. However, our most recent visit suggests that it is declining, mostly because of little visible effort to update the place. First of all, we requested a quiet room, far from elevators. The room we were given was far from the elevators, sure enough, but it was opposite the... More 

Was this review helpful? Yes
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, You will be glad to read that in order to continue to be the best we have started our renovation campaign insuring that in the coming weeks the quality of our hotel shall be even higher. Excellence is made of hard work and attention to details, and thanks to remarks form our customers we make sure to succeed.... More 

Ancaster, Canada
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I enjoyed our stay immensely. You can pretty much walk everywhere - to the Parliament Buildings, locks, boat cruises, Byward Market, restaurants and much more from this hotel. There are a couple of shopping malls close by. I found the underground parking around the side of the hotel to be easy but you have to let the... More 

Was this review helpful? Yes
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, we are glad to read that your stay with us was a success and that you enjoyed the quality of our hotel as well as the excellence of our location. We thank you for having taken the time to post this review and look forward to the pleasure of welcoming you again soon. More 

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