We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Novotel Ottawa

3.0 of 5 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Hotel website
Hotel deals
Offers & Announcements
Get our Winter offer!
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Novotel Ottawa
Professional photos View all
Browse nearby
Novotel Ottawa
Write a Review

784 reviews from our community

Traveler rating
    175
    386
    154
    50
    19
See reviews for
170
222
71
237
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
  • All months
    (784)
  • Mar-May only
    (137)
  • Jun-Aug only
    (288)
  • Sep-Nov only
    (240)
  • Dec-Feb only
    (119)
All months
London, Canada
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed for a weekend Friday and Saturday nights 5-6 December. The location is very good close to a lot of the main Ottawa attractions such as Parliment Hill, War Memorial etc. The Rideau Center, a downtown mall that is quite large and numerous stores is right across the street and the Byward Market is 2 blocks away. The Byward Market... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Pat M, Thank you for taking the time to review your recent stay at Novotel Ottawa. Your feedback is very important to us as it helps us to understand areas which need improvement. I am very glad that the location suited your needs; we are very lucky to be within walking distance to so many of Ottawa's great attractions.... More 

Vancouver Island, Canada
Top Contributor
148 reviews 148 reviews
61 hotel reviews
93 helpful votes 93 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Had to go to Ottawa on short notice and usual places I stay were fully booked so stayed here for the first time. Conveniently located as noted in other reviews. Service was minimal. As I arrived after midnight, my name had "disappeared" from that night's reservations but that was fixed. The next night the person on the desk was unable... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Harry J, Thank you for taking the time to review your recent stay with us. Please allow me to express my sincerest apologies that your stay did not meet your expectations. We are currently in the process of planning our upcoming renovations and we are taking all of our guests' recommendations into considerations. Therefore, your feedback is very much... More 

Ottawa
Senior Contributor
36 reviews 36 reviews
31 hotel reviews
62 helpful votes 62 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I stayed at the Novotel Ottawa while travelling on business in November 2014. This hotel appears to be trying hard to be trendy and modern but misses the mark in many ways. I started out in a room on the 5th floor with 2 double beds. There were heavy cobwebs hanging from the ceiling and a shirt left from a... More 

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Go2Girl, Thank your for taking the time to provide us with feedback concerning your recent stay at Novotel Ottawa. Please allow me to express my sincerest apologies about the shortcomings you experienced in terms of cleanliness. This is not that standard practice here at Novotel. We strive ourselves on being a very clean hotel, so it is my hope... More 

19Sam65
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

I was in Ottawa for business and my company booked me into the Novotel. When I checked in, I asked for a quiet room away from the elevators. I went to bed at 9:00 pm and was awoken at 10:00 pm by the conversation in the room next door. As best I could tell, the guests were having a normal... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear 19Sam65, Please allow me to express my sincerest apologies that your stay did not meet your expectations. I am very sorry that your issues were not resolved during your stay. This level of customer service is not the standard practice at Novotel Ottawa and I do take your feedback very seriously. I would very much appreciate if you could... More 

Senior Contributor
26 reviews 26 reviews
17 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel is located across the road from the rideau centre and about a 5 minute walk to the byward market. The staff at the hotel were professional but I didn't find them very friendly. There was no fridge located in the room, which was inconvenient as there were no vending machines in the hotel. The doors to the bathroom... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Jenaust, Thank you for taking the time to review your recent stay at Novotel Ottawa. I am so happy to hear that you enjoyed your stay with us. It is a pleasure to read such positive feedback from a Trip Advisor Senior Contributor. We are currently in the process of replacing our mini bars with mini fridges for personal... More 

Algarrobo, Chile
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Came for a small conference in September 2014. Hotel rooms are on the small size but just fine for what we needed. Conference facilities, on the other hand, left us disappointed. We were in the Red Room and it just was large enough to fit our group of about 50 people. However, there is a big post in the middle... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear BikeMike1, I appreciate you taking the time to review your recent stay at Novotel. Please let me express my sincerest apologies that your experience did not meet your expectations. Thank you for bringing the issues you encountered in the Red Experience Room to my attention. I am glad to hear that the bedrooms did at least meet your needs.... More 

Toronto
Senior Contributor
31 reviews 31 reviews
25 hotel reviews
75 helpful votes 75 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I just returned from a five-night stay here while I attended a conference hosted at the Westin. I had a king room on the 5th floor and it was comfortable (beds very comfy), the bathroom was spic and span and looked recently updated - nice! Linens were what I expected for this level of hotel - fluffy and soft and... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Anna67, Thank you sharing you wonderful comments about the Novotel Ottawa. It is a pleasure to read such positive feedback from a Senior Contributor. I will share your comments with the staff. Your description of the room is very thorough, so I am sure that your review will be very helpful to many travelers. I would like to apologize... More 

Montreal
Top Contributor
63 reviews 63 reviews
18 hotel reviews
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at the Novotel Ottawa while attending a conference being held at the neighbouring Westin. The Novotel was convenient and very comfortable, though not cheap by any means despite the conference rate. My room was a "king suite" with a separate bedroom, very nicely furnished and equipped, with a very good small capsule-type coffee maker. The hotel's green policy... More 

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear dgqc, Thank you for taking the time to review your recent stay at Novotel Ottawa. It is a pleasure to read such positive feedback from a Trip Advisor Top Contributor. I will share your wonderful comments with the staff; I am sure that this feedback will serve as an encouragement to all of our staff as we strive to... More 

Edinburgh, United Kingdom
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I had a great stay here. There is a construction site opposite the hotel but the hours of daylight mean that they don't start too early and finish late, so it did not bother me in the slightest. I had a very comfy bed, great service from the staff and a great breakfast. There wasn't as big a choice as... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Gemma B, Thank you for sharing you wonderful comments about Novotel Ottawa. It is a pleasure to receive such positive feedback from a Senior Reviewer. I am so glad that you enjoyed your stay with us. We look forward to welcoming you back to Novotel Ottawa in the near future. Rafael Ballester General Manager Novotel Ottawa More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Novotel Ottawa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ottawa 3*
Number of rooms: 282
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, ACCOR, Orbitz, Cheap Tickets, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Novotel Ottawa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#25 Business Hotel in Ottawa

189 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (153)
Viewed
View from room (11)
Viewed
Room/suite (45)
Viewed
Hotel & grounds (9)
Viewed
Bathroom (19)
Viewed
Pool/beach area (4)
Viewed
Dining (1)
Viewed
Other (64)

Management photos: Courtesy of the property manager

Viewed
All management photos (37)
Viewed
Hotel & grounds (9)
Viewed
Dining (6)
Viewed
Room/suite (16)
Viewed
Pool/beach area (2)
Viewed
Other (4)
Hotels you might also like...
Check In Check Out
Price Your Stay