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All 66 Ottawa hotels

Novotel Ottawa

3.0 of 5 Hotel   |   33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada (Byward Market Area)
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Novotel Ottawa
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74%
Ranked #31 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
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634 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Toronto, Canada
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed yesterday NEW

I arrived at the hotel and check in was efficient....i made my way thru the modern and sleek lobby to the elevators....The elevators are not key card access in this novotel which i prefer compared to other novotels i have stayed in and people always get confused when many guests are in the elevators ,who swipes the key how many... More

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Toronto, Ontario
1 review
5 of 5 stars Reviewed yesterday NEW

Conveniently located close to businesses, shopping, and dining. Very friendly, knowledgeable, and efficient staff. Rooms are clean and comfortable. Fantastic lobby bar. Great value for $$$. What more could you ask for?

Review collected in partnership with Accorhotels.com

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Portland OR,
Contributor
12 reviews 12 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed here again for Winterlude and find it a great place. Close to Rideau Canal and shopping, great restaurants in the Byward area. The staff is helpful and friendly and the rooms are good quality. We didn't try the restaurant as there so many options nearby. It's our go-to place in Ottawa.

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Durham
Top Contributor
80 reviews 80 reviews
80 hotel reviews
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed 1 week ago

The Novotel has a fantastic location, literally minutes from Rideau Centre, ByWard Market area, Paliament Hill and Fairmont Chateau. The room was a decent size and clean with a comfortable king size bed. The staff were helpful (although it took 20 minutes to find my reservation!). The free wifi was pretty decent. A good business hotel and good value.

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Richmond Hill, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

There is little I can add that has not already been mentioned. The location was fantastic. Close to the Market and UOttawa (we attended their open house). I was disappointed in maintenance. The hallway carpet on the 3rd floor had multiple stains. In the room, the bottle opener was mounted on the inside frame of the bathroom door. You could... More

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Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Jangman, Thank you for your review of your recent stay at our Hotel. I have noted your comments and will be sharing them with the concerned departments. Rest assured that the cleanliness and the upkeep of our facilities are of our top priorities. We are currently in the planning process of a renovation project that would include guest rooms,... More

Norfolk
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I travelled to Ottawa with my family for a getaway. When we arrived, the service we had from the man (Oliver) at the front desk was fantastic. He appeared genuinely concerned to make our stay positive and provided lots of advice on attractions and places to eat-he is an asset to this hotel for sure! Initially we were very disappointed... More

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Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear EllenJasmineRose, Thank you for your review of your recent stay. I am sad to read that although you did rate your stay as positive, that you would not consider our hotel again for a future stay. Rest assured that we are revising our security offer: Security guards are now posted overnight patrolling the parking garage, A new door lock... More

Pickering, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 13, 2014

Novotel review My teenage daughter and I stayed here for 2 nights during March break. In a nutshell, the hotel met our basic needs. In detail, there were some shortcomings, but none that truly impacted our stay or overall visit to Ottawa. Check in was great and very quick we arrived shortly before noon and though check-in isn’t until 3pm,... More

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Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Chunger2012, Thank you for posting your review of your recent stay at Novotel Ottawa. It is always a pleasure to read positive comments of our guests after staying with us. I am very proud of the Guest Services team, and to read that they went the extra steps to insure that your touring of the city was a breeze... More

Oromocto, Canada
Contributor
17 reviews 17 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed March 12, 2014 via mobile

Can't beat the location for the rates of this hotel. Just a stone's throw from the Byward Market, the coolest neighbourhood in my humble opinion! Our room was ok. Outdated, and we both went home with hacking coughs which is a concern, but we were on a budget and were so happy to be so close the action!

Was this review helpful? Yes 1
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Melissita78, Thank you for reviewing your recent stay with us. Our location is truly optimal, walking distance to the best attractions Ottawa has to offer: Byward Market, Rideau Shopping Center, Sparks Street Mall, Rideau Canal, Parliament, various museums, etc. Rest assured we are currently studying a renovation project that will include rooms and other common areas of the hotel.... More

Ottawa
2 reviews
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed March 7, 2014 via mobile

It starts with spruce boughs and branches up near the hotel entrance as you walk in, an obvious fire code problem, and gets dumber from there. Not enough clerks so you stand for 10 minutes to check in or out. No business amenities, except 2 stand up computer pods, with no chairs in sight. Then it was a half mile... More

Was this review helpful? Yes 3
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Gj J, Thank you for sharing your experience on your recent stay with us. Please accept my sincerest apologies if you found that our hotel did not meet your expectations. I am certain that all our staff members did their best to accommodate your needs. I also hope that you found accommodations that were to your liking. If you... More

Montreal, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 5, 2014

Most reviews fir this hotel are positive. I will agree with most. Staff is courteous, lobby is contemporary, the pool is a definite plus (the main reason for us) , steps away from Rideau. I was reminded by the staff that it was a 3.5 star hotel to explain why there was no directory in the room for places to... More

Was this review helpful? Yes 1
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear fedig, Thank you for reviewing your recent stay with us. Rest assured that we have taken your comments into consideration. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa More

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Additional Information about Novotel Ottawa

Also Known As:
Novotel Ottawa Hotel Ottawa
Novotel Ottawa Hotel
Ottawa Novotel
Accor Ottawa
Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#26 Business Hotel in Ottawa
#28 Family Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ottawa 3*
Official Description (provided by the hotel):
Located in the heart of downtown Ottawa, business travelers are a short walk from the business and government districts and across the street from the Ottawa Convention Centre. With nearby attractions like the Rideau Canal, ByWard Market, Canadian War Museum, and Parliament Hill and located within walking distance of the Tulip and Winterlude annual festivals, Ottawa hotel guests enjoy comfort and relaxation in our modern design. Featuring a full buffet each morning and all day service, Novotel Trio restaurant is a great way to start or end your day. ... more   less 
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