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Novotel Ottawa

3.0 of 5 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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Novotel Ottawa
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821 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Toronto, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed yesterday NEW

This hotel is great value. It's right downtown, and the renovated rooms are both functional and stylish. The wood bathroom was particularly beautiful! Not only this, but the breakfast, which included such delectables as pain au chocolate, scrambled eggs and sausage, was very good. Highly recommend it! The hotel even has a cool, hipster-lite bar complete with board games! Overall,... More 

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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 5 days ago NEW

Was a very good location for the Rideau canal, by ward market, parliament hill and Rideau shopping centre Pricey for the size room, it was smaller that what it looks like in the pictures (Standard king room) However staff were friendly and rooms were very modern and clean

Was this review helpful? Yes
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Meggs5, Thank you for reviewing your recent stay with us. I am glad you enjoyed your stay! We hope to welcome you again in the near future. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa More 

New York City, New York
1 review
5 of 5 stars Reviewed 1 week ago

We've stayed here numerous times during the coldest, darkest winter days, and the hotel always provides just what we need. In fact, it's gotten even better thanks to the transformation of the hotel restaurant to The Albion Rooms, because now we don't even have to go outside in the evening! The food here was as good as the supposedly "best"... More 

Was this review helpful? Yes
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear S-and-M-and-L, Thank you very much for your wonderful review of your recent stay at Novotel Ottawa. It is always a pleasure to receive positive comments from our guests. Please do not hesitate to recommend us to all your friends and family. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa More 

Kingston, Canada
2 reviews
3 of 5 stars Reviewed 1 week ago

My 4th stay at this hotel - I now feel compelled to comment. Overall I would say the location is great, the rooms are good. I will say that in 2015 internet connectivity should be rock solid. When doing business or face timing family this became extremely annoying. I will finish with that I usually stay at Marriott's and their... More 

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Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear rcafmark, Thank you for reviewing your recent stay at our hotel. I can certainly understand your frustrations regarding our current Internet service. Rest assured, we are currently looking at different options to upgrade this service and provide a strong and stable connection to all of our guests. These changes should happen in the next months. I am delighted to... More 

Laval
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

We arrived at the Novotel on Saturday for a 1-night stay for St-Valentine's Day weekend. We had been to this hotel years ago and had enjoyed it very much so we went back this year. we did not regret it. The room (916) was on the top floor so very quiet. The room was spacious and the bathroom very clean.... More 

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Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Legerwoodman, I am delighted to hear that your return to Novotel Ottawa was just as enjoyable. Hopefully on your next trip, you will be able to take advantage of recent upgrades we have done to the guest rooms. I also invite you to call the hotel directly as we do provide special packages available that include breakfast. I have... More 

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Right in the heart of downtown Ottawa, the rooms were very nice and always clean. Had no issues with this hotel, would definitely return here. It is close by to the byward market, and the Rideau shopping center.

Was this review helpful? Yes
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear IvoryTrance, I am so pleased to hear that you had an enjoyable stay with us. It is ideal to have all the city’s main attractions so close that our guests can easily take advantage of them. We hope to see you again soon! Sincerely, Danny Ponte Front Office Manager Novotel Ottawa More 

A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago

We had stayes at the novotel last year in a superior room, it was a lovely stay, i highly recommended it to everyone. This year, in the executive room we had to buy lysol wipes to clean the room, the towels had hair in them, the clock at the bedside wasnt skipped cleaning once, it had layers of dust on... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Member, Please accept my sincerest apologies if your room was not cleaned to your level of expectation. Please consider this as an isolated incident. As you can read through the different guest reviews, we are usually commended our cleanliness. Rest assured I have brought these issues to the Executive Housekeeper’s attention for follow-up. I hope you informed the Guest... More 

Ottawa, Canada
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Rooms desperately need an uplift. At the very least, they should be clean, as should the hallways. Carpets are disgusting. Also disappointed that there are no more mini-bars in the rooms. For the price, more is expected. My last stay was during peak season: Winterlude. If I had a choice, I would not stay here. Location is great as is... More 

Review collected in partnership with this hotel

Was this review helpful? Yes 1
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Anne C., I am truly sorry to hear about your disappointment with your recent stay. We are currently in the process of renovating the guest rooms and hallways which will improve the appearance. We hope that you will be willing to come back in the future and see the improvements we are making. Kind Regards Danny Ponte Front Office... More 

London, Ontario, Canada
Contributor
19 reviews 19 reviews
7 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is across the street from the Rideau Centre and is a short walk away from the ByWard Market;Rideau Canal; and Parliament. The room rate was very reasonable. The rooms are small, however the bathroom was a decent size with a nice walk-in shower and a granite counter. My room had a king size bed; a pull-out sofa; a... More 

Was this review helpful? Yes
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Lori D., I am glad that you enjoyed your stay with us. On your next trip, please feel free to inquire about our Executive rooms, as they offer more space. We look forward to seeing you again. Danny Ponte Front Office Manager Novotel Ottawa More 

Contributor
12 reviews 12 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We spent a couple of nights in the hotel. The hotel was nice and clean. We had a couple of requests for something special for our room and the requests were dealt with must faster than what we expected. I would return to this hotel again.

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Richard M, Thank you for sharing your thoughts about your recent stay at Novotel Ottawa. It is always a pleasure to read such positive feedback. I am happy to hear we were able to exceed your expectations with the request that you had. We look forward to seeing you again soon. Rafael Ballester General Manager Novotel Ottawa More 

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Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ottawa 3*
Number of rooms: 282
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#25 Business Hotel in Ottawa

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