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Novotel Ottawa

3.0 of 5 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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Novotel Ottawa
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795 reviews from our community

Traveler rating
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    391
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    21
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

This hotel is clean (always), quiet, and very well situated. The Byward Market, Rideau Centre, and many of the city's historical locations are all within walking distance. There are a variety of rooms, and even the smallest is comfortable and well designed. The bed is very comfortable. The restaurant is excellent - you HAVE to have the buffet breakfast -... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear buyology, Thank you for sharing your wonderful comments about Novotel Ottawa. It is such a pleasure to read such positive feedback. I will share your review with our team as I am sure it will act as a great reassurance of the excellent work they do. We appreciate your loyalty and hope that every stay is as wonderful as... More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 3 days ago NEW

Check in was great...the room was clean and very comfortable. The pool was very nice, and the new restaurant is awesome and pub like feeling. The bar at night has some very modern and cool drinks........

Review collected in partnership with this hotel

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Chris K, Thank you for taking the time to share your experience at Novotel Ottawa. I am so happy that you enjoyed your stay with us. The Albion Rooms restaurant is such a great addition to our hotel; I am glad that you had the opportunity to try it out. We pride ourselves on exceptional customer service, so I... More 

Glen Allen, Virginia
Top Contributor
173 reviews 173 reviews
30 hotel reviews
122 helpful votes 122 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We chose this hotel based purely on its location to the US embassy but it turns out it is the best location for everything. We were within minutes of Parliament Hill and the Rideua Canal. We arrived in the city by train and it was apx 10mins/$15cad away which was excellent. Check in was very quick and the lady was... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear galaxy148, I very much appreciate you taking the time to review your stay at Novotel Ottawa. As a Trip Advisor Top Contributor, it is an honour to hear that you had such a pleasant stay with us. I will pass along your comments to the staff as I am sure it will reassure them of the great work they... More 

Washington DC, District of Columbia
Senior Contributor
48 reviews 48 reviews
40 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My room was really nice, very modern, and only upon checkout did I realise it was one of the first ones to be renovated. The rest of the hotel was really nice, they have a pool, nice little cafe for breakfast, and a good location.

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Nikhil_Advani, Thank you for take the time to review your recent stay at Novotel Ottawa. I am very glad that you enjoyed your stay with us. Thank you for sharing your wonderful comments about the hotel. We are working very hard on renovating the hotel and it is always encouraging to receive positive feedback about the changes we have... More 

Tel Aviv, Israel
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

novotel hotel--4 stars, and is a true 4 stars. very good location, over the road you have the old city of Otawa, shopping, restaurants and the parliament house is just 5 minutes walk. the hotel is not fancy, but has good energies, and the rooms are functional and very clean. sleep quality==very good. prices more than acceptable and the service... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear kim m, Thank you for sharing your wonderful comments about the Novotel Ottawa. I am very glad that you enjoyed your stay with us. It sounds like you had a nice visit in Ottawa. Customer service is very important to us, so I am pleased to hear that our staff delivered on that promise to you. We hope to... More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed starting Dec 31 and then a few days. I understand they were quite busy when we checked in due to the date but I wish they would have given us more information. The front desk staff was super nice and friendly, but they should have advised us that if you park in P4 there is no elevator, we... More 

Review collected in partnership with Novotel Hotels

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Mimina82, Thank you for taking the time to review your recent stay at Novotel Ottawa. It is very reassuring to receive such positive feedback from a Senior Reviewer. I am very glad that you enjoyed your stay, but I would like to apologize for the few things that were not as successful. I will pass along your comments about... More 

1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago

We stayed in Room 302 on January 2 & 3, and received multiple bites to my left side consistent with bed bug bite size and pattern. Hotel facade, rooms, location, and rates were acceptable. Not worth the risk of having to deal with bites and clothing decontamination. Hotel completed inspection a couple days later, that did not find evidence, however... More 

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Binzee8, First let me thank you for expressing your concern; we appreciate when guests let us know when they experience a problem. I realize how frustrating it must have been for you. We take every complaint very seriously and have a very strict protocol to follow in the event of a bed bug complaint. We conducted a very thorough... More 

Contributor
14 reviews 14 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I booked a 3 room trip for myself, one of my business associates and my CEO on a recent trip to Ottawa, the price was good, and the location was perfect for our meetings and to go to dinner, etc. Overall the hotel was clean, the rooms were as expected, and everything worked. Breakfast was good, and the service was... More 

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear PathfinderUSA, Thank you for sharing your recent experience at Novotel Ottawa. I am so glad that you enjoyed your stay with us and were able to benefit from the excellent location and services we provide. It is a pleasure to receive such positive feedback from a frequent traveler, such as yourself. We look forward to welcoming you back to... More 

Port Elgin, Canada
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is in a great location and a reasonable price, but unfortunately the hotel has bed bugs. My fiancée and I have multiple bites after our stay. We were happy with the hotel but noticed today when we left that we had multiple bites. We stayed over the weekend from Friday January 2nd to Sunday January 4, 2015.

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear lyndsay_batten, Thank you for taking the time to express your concerns about your recent stay with us. I would like to sincerely apologize for the problem you encountered during your stay. I can certainly understand the frustration you are both experiencing. Upon receiving any complaint as serious as yours, we take every precaution necessary to ensure the well-being of... More 

London, Canada
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 8, 2014

Stayed for a weekend Friday and Saturday nights 5-6 December. The location is very good close to a lot of the main Ottawa attractions such as Parliment Hill, War Memorial etc. The Rideau Center, a downtown mall that is quite large and numerous stores is right across the street and the Byward Market is 2 blocks away. The Byward Market... More 

Was this review helpful? Yes 2
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Pat M, Thank you for taking the time to review your recent stay at Novotel Ottawa. Your feedback is very important to us as it helps us to understand areas which need improvement. I am very glad that the location suited your needs; we are very lucky to be within walking distance to so many of Ottawa's great attractions.... More 

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Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ottawa 3*
Number of rooms: 282
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa
Hotel Style:
#25 Business Hotel in Ottawa

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