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All 66 Ottawa hotels

Novotel Ottawa

3.0 of 5 Hotel   |   33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada (Byward Market Area)
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Ranked #30 of 66 Hotels in Ottawa
A recent review
3 of 5 stars reviewed 1 week ago
Wilts_Monkey Wilts.
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750 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Victoria
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 6 days ago NEW

Stayed here for 6 nights. Half way into our visit my wife turned down the bed and found a spider. The next day she took pictures of 3 spiders; another one in the sheets, 1 on the bed skirt, and one on the wall. These were all killed. My wife then called the desk and asked for extra attention in... More

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear MandMVictoria, Thank you for taking the time to express your concerns about your recent stay with us. I sincerely apologize for the unfortunate circumstances of your visit. Cleanliness is very important to, so thank you for making us aware of this incident. Please rest assured that we are taking the appropriate measures to address the problem and prevent future... More

Wilts.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 1 week ago

First impressions are that the hotel is good, it has a modern entrance/foyer a nice bar area, some nice apple computers in the foyer, but it was a little superficial. My big issue was that when you go up to the rooms it all of a sudden looks a bit more dated and no different to other hotels in the... More

Was this review helpful? Yes 2
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Wilts_Monkey, I very much appreciate you taking the time to review your recent stay with us. Please rest assured that we are taking the appropriate measures to resolve the issues in order to prevent future occurrences. I sincerely apologize that the lighting in the room negatively affected your stay. We are an eco-friendly hotel; therefore the light bulbs may... More

Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 1 week ago

Stayed at Novotel Ottawa week of September 15th. Surprised at how dated the hotel is getting - Pros - location Cons - hallway carpets coming up, weak shower water pressure, bathroom floor dirty caulking, dark room lighting, no lotion in bathroom, unable to have late check-out

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear FriendlyHiker, Thank you for taking the time to review your recent stay with us. Please accept my sincerest apologies if we did not meet your expectations. We are in the process of planning our room renovations as well as the installation of new carpeting in the hallways. Thank you for bringing the issues in your bathroom to our attention.... More

Toronto, Canada
Contributor
11 reviews 11 reviews
8 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed here in early January. Needed a hotel that was close enough to downtown and the Byward Market (less than 5 minutes away)area. Other things were close Rideau Canal, Rideau mall (2 minute walk), and Parliament Hill (10 minute walk), . Check in was easy. The room was ok with simple decor. My favourite part of this hotel definitely... More

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Munchees, Thank you for sharing your thoughts about Novotel Ottawa. It is wonderful to hear that you had a great experience at the Albion Rooms. I will share your kind words with our restaurant staff as I am sure that this feedback will serve as an encouragement to them. We hope to have the pleasure of welcoming you back... More

Toronto, Canada
Top Contributor
276 reviews 276 reviews
23 hotel reviews
299 helpful votes 299 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The Novotel Ottawa has a good location that is an easy walk from the Byward Market and Parliament Hill. While I did not eat at the restaurant during my stay, that must also be a plus because it stayed quite crowded, even late at night during my stay. Beyond the location, the hotel property is not in tip-top shape, nor... More

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear mbc421, Thank you for taking the time to review your recent stay at the Novotel Ottawa. Please accept my sincerest apologies if your stay did not quite meet your expectations. Cleanliness is very important to us, therefore I will be following up on these issues with our Housekeeping Manager. We really appreciate you expressing your concerns with us since... More

Copenhagen, Denmark
Contributor
17 reviews 17 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

Very nice hotel... Fairly standard room, but nice.... The restaurant er fantastic... Had an Elk burger and Fish & chips....Both really deliscious.... The breakfast buffet was luxury....with everything fresh and there was plante to choose from....

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Merkur65, Thank you for sharing your wonderful comments about the Novotel Ottawa. I am so glad that you had a fantastic experience in our restaurant. The Albion rooms has been such a great addition to our hotel. I will pass along your kind review to our Food and Beverage department. We are looking forward to your next visit to... More

Kingston, Canada
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My boyfriend and I stayed two nights here in a standard kingsize room. Positives: - The price was very reasonable for downtown Ottawa and the quality of the hotel matches the price. - Clean room, comfortable beds, and a decent size. - The Byward Market is less than a 5 minute walk away, Parliament Hill less than a 10 minute... More

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear SChoir3, Thank you for taking the time to review your recent stay at the hotel. I am very happy to hear that you found your room comfortable and that you were able to take advantage of our excellent location. I am very sorry that we did not provide you with enough cream and sugar for the coffee in your... More

Warwick, United Kingdom
Contributor
15 reviews 15 reviews
8 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here for 4 nights on business early September. Great welcome by the staff and we were checked in with speed. 3 lifts available and stayed on the 6th floor. Despite a building site across the road the room was well insulated and i never heard the construction work across the way. Room was of OK standard, carpet was a... More

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear J0nB1, Thank you for sharing your thoughts about the Novotel Ottawa. It is very reassuring to hear that you received great service from both the front desk and restaurant staff. You will be pleased to know that we are in the process of planning our room renovations which will solve the issues you had with the carpet in your... More

Toronto
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Great Location! Situated downtown Ottawa. Everything is walking distance - Byward Market, Rideau Centre, Parliament Buildings. The staff are friendly and helpful. Parking is undergroud (note: it is a public parking parkade). The room was nice and clean. Bathroom could use some updating (the tiles were looking tired). Would definitely come back to the Novotel when visiting Ottawa.

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear busymom64, Thank you for sharing your wonderful comments about Novotel Ottawa. I am so happy that the hotel served as the perfect location for you to stay at during your trip to Ottawa. It is always a pleasure to read such positive feedback about our hotel and staff. It is wonderful guests like yourself who remind us of why... More

france
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed there just one night during our trip through Ontario, and I wished we could have stayed a little bit longer. The hotel is Very well located, you can visit the whole of the city and historic centre by foot which was way easier (we just left the car in the hotel parking lot). You are closed to the... More

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear mckay_gunn, Thank you for sharing your wonderful comments about the Novotel Ottawa. It is a pleasure to read such an excellent review from a Senior Contributor. It sounds like you very much enjoyed your trip to Ottawa. I will share your review with my colleagues; I am sure it will provide them with reassurance about the hard work they... More

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Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ottawa 3*
Number of rooms: 282
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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