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Novotel Ottawa

3.0 of 5 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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758 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Playa Paraiso
Contributor
11 reviews 11 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW

Beautiful room and hotel. Great proximity to major attractions. If only the bed were comfortable! I could take a dungeon with a soft bed. Thank god for our air mattress placed atop Novetel's mortuary slab comfort was achieved. The Albion the in house restaurant was exquisite. So good we ate dinner there both nights!

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vancouver canada
Top Contributor
183 reviews 183 reviews
79 hotel reviews
94 helpful votes 94 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed for two nights in September. Room was clean and tidy but basic. No extras. Staff was friendly and accomodating. The location made it worthwhile, within walking distance to most sites in Ottawa.

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear brendadoug, Thank your for reviewing your recent stay at Novotel Ottawa. I am happy to hear that our location was perfect for your visit to Ottawa. Providing exceptional customer service is very important to us, so I am glad that we were able to deliver on that promise to you. We hope to see you again soon. Rafael Ballester... More

Toronto, Canada
Top Contributor
76 reviews 76 reviews
12 hotel reviews
71 helpful votes 71 helpful votes
3 of 5 stars Reviewed 1 week ago

I chose this location for the proximity to the market as this is where I wanted to spend most of my time. Please note that the King Suite is small, and not spacious as listed on the website. This was ok for the nights we spent at the hotel, as we only slept in the room as we were out... More

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Leah B, Thank you for sharing your comments about your recent stay at Novotel Ottawa. I would love to discuss the size of the room with you. Our Executive rooms (which are called “junior suites” on certain 3rd party websites) have a living room area which consists of more than just a chair and then a separate bedroom. I... More

Montreal, Canada
Contributor
20 reviews 20 reviews
5 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here for the weekend. The location is incredible: Byward Market, Rideau Center, and the Ottawa Convention Center are literally steps away. The hotel is slightly tucked away in a corner so you won't get the noise commonly found in downtown hotels. The actual room is clean and comfortable. It is smaller than a four-star hotel but they have... More

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Hiriza33, Thank you for your wonderful comments about the Novotel Ottawa. We always love receiving positive feedback! You described the hotel very well and I am sure that your fellow Trip Advisor Contributors will find your information very helpful. I am very glad to hear that you were provided with such great service. I will pass your kind words... More

Toronto, Canada
Contributor
14 reviews 14 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

First impression of the hotel is that it is very nice, lobby is bright and a nice bar right when you walk in until you get off the elevator and into the hallways which have old, dingy carpet which has buckled and raised in areas and not at all welcoming. The rooms were mediocre at best, although clean they didn't... More

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Dayvees, Thank you for taking the time to provide us with some feedback concerning your recent stay. I sincerely apologize that the hotel did not live up to your standards. Your feedback is very important to us as it helps us to recognize the areas that need improvement. We are in the process of planning our room renovations which... More

Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice hotel and cheap too. Excellent friendly staff at the breakfast and very cozy restaurant. Right next to the Rideau center and Byward market , you are very close to shopping. And you are not fat from the parliment hill.

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear LarsRP, Thank you for your wonderful review about the Novotel Ottawa. I am very glad you had an enjoyable breakfast experience. The restaurant was recently renovated, so it is great to receive positive feedback about it. We hope to see you again soon! Rafael Ballester General Manager Novotel Ottawa More

Victoria
Reviewer
5 reviews 5 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Stayed here for 6 nights. Half way into our visit my wife turned down the bed and found a spider. The next day she took pictures of 3 spiders; another one in the sheets, 1 on the bed skirt, and one on the wall. These were all killed. My wife then called the desk and asked for extra attention in... More

Was this review helpful? Yes 1
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear MandMVictoria, Thank you for taking the time to express your concerns about your recent stay with us. I sincerely apologize for the unfortunate circumstances of your visit. Cleanliness is very important to, so thank you for making us aware of this incident. Please rest assured that we are taking the appropriate measures to address the problem and prevent future... More

Wilts.
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago

First impressions are that the hotel is good, it has a modern entrance/foyer a nice bar area, some nice apple computers in the foyer, but it was a little superficial. My big issue was that when you go up to the rooms it all of a sudden looks a bit more dated and no different to other hotels in the... More

Was this review helpful? Yes 2
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Wilts_Monkey, I very much appreciate you taking the time to review your recent stay with us. Please rest assured that we are taking the appropriate measures to resolve the issues in order to prevent future occurrences. I sincerely apologize that the lighting in the room negatively affected your stay. We are an eco-friendly hotel; therefore the light bulbs may... More

Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Stayed at Novotel Ottawa week of September 15th. Surprised at how dated the hotel is getting - Pros - location Cons - hallway carpets coming up, weak shower water pressure, bathroom floor dirty caulking, dark room lighting, no lotion in bathroom, unable to have late check-out

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear FriendlyHiker, Thank you for taking the time to review your recent stay with us. Please accept my sincerest apologies if we did not meet your expectations. We are in the process of planning our room renovations as well as the installation of new carpeting in the hallways. Thank you for bringing the issues in your bathroom to our attention.... More

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Additional Information about Novotel Ottawa

Address: 33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Novotel Ottawa 3*
Number of rooms: 282
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Also Known As:
Novotel Ottawa Hotel Ottawa
Ottawa Novotel
Accor Ottawa

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