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Novotel Ottawa

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33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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Novotel Ottawa
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827 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Orillia, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

Spend three night to go to the winterlude,hotel was busy but clean, breakfast was a buffet cold eggs and not the best meal. room was ok ice machine did not work. no vending machines on any floors. would return but come better prepared.

Was this review helpful? Yes
Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear Greg O, Thank you for taking the time to review your recent stay with us. Let me first start by apologizing about the problems you encountered with the breakfast and ice machines during your stay. We have made many improvements to our breakfast buffet recently in order to provide our guests with the best experience possible. I am so... More 

Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Ok; i was a bit hesitant about coming back to stay as I lived here 8 years so i looked for proximity to the conference i was attending and a pet friendly hotel. All I can say is the staff went above and beyond. There were some admin glitches ( on my end) and the front desk Jack especially was... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear TinselCanada, Thank you for sharing your wonderful comments about Novotel Ottawa. It is such a pleasure to read such positive feedback. We strive to provide exceptional customer service to every guest. I am very happy that we were able to deliver on that promise to you. I will share you review with Jack and the rest of the team... More 

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I spent 3 nights at the Novotel in Ottawa while on a business trip. The hotel is undergoing renovations at the moment but the stay was comfortable, the room spotless. The breakfast buffet is exceptional, offering great variety, the pastries were divine and worth every penny. The location is excellent, close to everything and just across the street from the... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear lions_11, Thank you for sharing your wonderful comments about your recent stay at Novotel Ottawa. It is such a pleasure to read such positive feedback from a Senior Contributor. Thank you for being so understanding about our ongoing construction. I know this sometimes can disturb our guests stay, but I am happy to hear you were not affected. I... More 

Toronto, Canada
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This hotel is great value. It's right downtown, and the renovated rooms are both functional and stylish. The wood bathroom was particularly beautiful! Not only this, but the breakfast, which included such delectables as pain au chocolate, scrambled eggs and sausage, was very good. Highly recommend it! The hotel even has a cool, hipster-lite bar complete with board games! Overall,... More 

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Rafael B, General Manager at Novotel Ottawa, responded to this review

Dear SarahSahagian, Thank you so much for taking the time to review your stay at Novotel Ottawa. I am so glad to hear that you enjoyed your stay with us. We have made some recent changes to our breakfast and we are very proud of the positive feedback, such as yours, that we are receiving. I apologize for the incontinence... More 

Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 4 weeks ago

Was a very good location for the Rideau canal, by ward market, parliament hill and Rideau shopping centre Pricey for the size room, it was smaller that what it looks like in the pictures (Standard king room) However staff were friendly and rooms were very modern and clean

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Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Meggs5, Thank you for reviewing your recent stay with us. I am glad you enjoyed your stay! We hope to welcome you again in the near future. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa More 

New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We've stayed here numerous times during the coldest, darkest winter days, and the hotel always provides just what we need. In fact, it's gotten even better thanks to the transformation of the hotel restaurant to The Albion Rooms, because now we don't even have to go outside in the evening! The food here was as good as the supposedly "best"... More 

Was this review helpful? Yes 1
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear S-and-M-and-L, Thank you very much for your wonderful review of your recent stay at Novotel Ottawa. It is always a pleasure to receive positive comments from our guests. Please do not hesitate to recommend us to all your friends and family. Best Regards, Danny Ponte Front Office Manager Novotel Ottawa More 

Kingston, Canada
2 reviews
3 of 5 stars Reviewed 5 weeks ago

My 4th stay at this hotel - I now feel compelled to comment. Overall I would say the location is great, the rooms are good. I will say that in 2015 internet connectivity should be rock solid. When doing business or face timing family this became extremely annoying. I will finish with that I usually stay at Marriott's and their... More 

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Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear rcafmark, Thank you for reviewing your recent stay at our hotel. I can certainly understand your frustrations regarding our current Internet service. Rest assured, we are currently looking at different options to upgrade this service and provide a strong and stable connection to all of our guests. These changes should happen in the next months. I am delighted to... More 

Laval
Senior Contributor
27 reviews 27 reviews
5 hotel reviews
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed February 23, 2015

We arrived at the Novotel on Saturday for a 1-night stay for St-Valentine's Day weekend. We had been to this hotel years ago and had enjoyed it very much so we went back this year. we did not regret it. The room (916) was on the top floor so very quiet. The room was spacious and the bathroom very clean.... More 

Was this review helpful? Yes 1
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear Legerwoodman, I am delighted to hear that your return to Novotel Ottawa was just as enjoyable. Hopefully on your next trip, you will be able to take advantage of recent upgrades we have done to the guest rooms. I also invite you to call the hotel directly as we do provide special packages available that include breakfast. I have... More 

Ottawa, Canada
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 22, 2015

Right in the heart of downtown Ottawa, the rooms were very nice and always clean. Had no issues with this hotel, would definitely return here. It is close by to the byward market, and the Rideau shopping center.

Was this review helpful? Yes 1
Danny P, Front Office Manager at Novotel Ottawa, responded to this review

Dear IvoryTrance, I am so pleased to hear that you had an enjoyable stay with us. It is ideal to have all the city’s main attractions so close that our guests can easily take advantage of them. We hope to see you again soon! Sincerely, Danny Ponte Front Office Manager Novotel Ottawa More 

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