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Novotel Ottawa

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33 Nicholas Street, Ottawa, Ontario K1N 9M7, Canada
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Novotel Ottawa
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1,031 Reviews from our TripAdvisor Community

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Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 days ago NEW via mobile

I will never book with this hotel again. They overbooked and did not honour the booking I made with them through Booking.com . Next they sent me off to another hotel guarantee me I would not have to pay more. When k got to the new place they had no record of a call from Novotel . And finally ,... More 

Helpful?
1 Thank HankTheTraveller
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, thank you for your feedback. The complexity of the booking processes can, sometimes, lead to some unpredictable issues and we fully apologize to you for the inconvenience you had to go through as such incident happened. We nonetheless, hope that you shall find in you to give us another chance and look forward to welcoming you. More 

Aurora, Canada
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

Upon our arrival and check in, there was some confusion with the room that I had booked. What should have been a room with 2 double beds turned out to be just a king bed, This was no good as we were travelling with 2 kids. After a small wait we were accomodated and upgraded to a king room with... More 

Helpful?
Thank I8531VXmikec
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, your continuing patronage is both a source of pride and a tribute to our team’s professionalism. We thank you for taking the time to review us and look forward to your next visit. More 

cornwall, on
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here with my daughter for one night as we were seeing The Wizard Of Oz at the NAC the following day. The lobby is very clean and the front desk staff are extremely friendly. My daughter and I decided to head down to the lounge/resto around 8:00 and I was so impressed with its intimacy and quaintness! The... More 

Helpful?
Thank jen_shore
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, we are very happy to know that your daughter and yourself enjoyed our city’s cultural life even better thanks to the quality of our hotel and the congeniality of our team. We thank you for having posted this feedback and look forward to welcoming you again soon. More 

Berlin, Germany
Level Contributor
3 reviews
4 of 5 stars Reviewed 3 days ago NEW

Very good hotel and very friendly staff. I stayed with my friend for two days. Beds are very confortable and you really gets the good night sleep !!!!!!! Location of the hotel is awesome as everything is nearby. I enjoyed my stay!!!

Helpful?
Thank leheat1234
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, we are very happy to read that you had a pleasant and resting stay with us. We thank you for having shared this review and look forward to your next visit. More 

Toronto, Canada
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I have stayed at this hotel previously, but not for some years. It is well-located, within easy walking distance of Parliament Hill and close (a 10-minute walk or short taxi ride) to most of the central agencies of government. It nestles behind the Rideau Centre, the principal downtown shopping mall, and is five minutes on foot from the Ottawa market... More 

Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Phillip R
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, indeed our free high-speed WIFI and our excellent location are some of the many assets of our hotel and we are glad to read that you enjoyed taking full advantage of them. We thank you for having reviewed us and look forward to welcoming you again soon. More 

Level Contributor
53 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 1 week ago

The location of this hotel is awesome and makes everything seem very accessible from that location. I was in Ottawa for a conference at the Convention Centre so the fact that I could just walk across the street and inside through a little part of Rideau Centre to get to my meetings was an added bonus (give how much cheaper... More 

Helpful?
1 Thank Julie B
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, we thank you for having posted this review as the opinion of our guests is essential to us. You seem to have really appreciated our free WIFI as well as our excellent location and the congeniality of our team and we are glad to know it. We are sorry to see that the setting of your room was... More 

Toronto, Canada
Level Contributor
3 reviews
2 of 5 stars Reviewed 2 weeks ago

Stayed for 3 nights with a group as there for a hockey tournament. Location great, walking distance to market, Parliament, etc. Lobby dark and front desk staff just doing their job. Bartender in lobby bar friendly. Room was dirty in terms of areas not easily reached by vaccuum such as beside desk, in corners (kleenexes and coins left day to... More 

Helpful?
Thank Carridetofun
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, we thank you for sharing your experience with us through this feedback. We are sorry to read that you forgot some valuable product in your room. Feel free to contact us - as we keep found items safely – so we can determine how it can be returned to you. We hope you had a nice stay with... More 

Vienna, Austria
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel has the perfect location for visiting Ottawa. It is close to the city centre and most of the sights. The hotel rooms are clean and comfortable. Breakfast as well as dinner was also very nice there.

Helpful?
Thank Arnold1981
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, knowing that you enjoyed your sojourn is a great reward to us and we thank you for sharing this feedback with us. We look forward to your next visit. More 

London, Canada
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Had a comfortable stay. The staff were personable. Stayed in a suite which was pretty reasonable. It was located right next to the Rideau Centre and in downtown which was wonderful. Was able to avoid a lot of the Ottawa winter winds when walking around a bit towards downtown (walked through Rideau Centre) thanks to the location. They allowed me... More 

Helpful?
Thank treadmill360
Catherine L, General Manager at Novotel Ottawa, responded to this review

Dear Guest, we always to do our best for your comfort and we are glad to know that we managed to help you rest and feel better when you needed it most. We thank you for having let us know of your experience and look forward to your next visit. More 

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