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All 66 Ottawa hotels

Lord Elgin

3.5 of 5 Hotel   |   100 Elgin St, Ottawa, Ontario K1P 5K8, Canada (Byward Market Area)
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Ranked #23 of 66 Hotels in Ottawa
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Mooms77 London, United Kingdom
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1,289 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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There are newer reviews for Lord Elgin
See the most recent reviews
London, United Kingdom
Top Contributor
78 reviews 78 reviews
76 hotel reviews
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed 1 week ago

The Lord Elgin is very well located near to the canals and the Houses of Parliament. The hotel itself is a nice building with a certain charm but a little tired in places. My room was very dark but roomy and clean. Staff were very helpful.

Was this review helpful? Yes 2
meelker, General Manager at Lord Elgin, responded to this review

Thank you for the feedback Mooms77. It sounds like you had a great stay with us, and while exploring Ottawa. Many of our guests love how close we are to many of the main attractions and points of interest in the downtown core of the city, and I see that you too took full advantage of our location. We look... More

Plymouth, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed at the Elgin 5 nights end of August, beginning of September. Location is perfect with most attractions within easy walking distance. Parliament building 5 minute walk away. Hotel is very attractive overlooking The Park. The lobby and common areas are very welcoming as are the excellent staff. Rooms are pleasant and average sized. Bed was fantastically comfortable. There was... More

Was this review helpful? Yes 3
meelker, General Manager at Lord Elgin, responded to this review

Thank you so much for the review David S! We love to hear from guests what they enjoy most about their stay with us. We look forward to welcoming you back again the next time you visit Ottawa. Until then, safe travels! Best regards, David Smythe General Manager More

Wetherby, United Kingdom
Contributor
17 reviews 17 reviews
6 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Room very dark and needed updating. Bathroom clean, bedding old but clean. Foyer always had a smell of food. Breakfast room needed updating and found it not very clean. Quality of the food not very good. Great location for seeing all the tourist sights.

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Leeds
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is well located for the sights of the city and appears to be a grand hotel, however the rooms could do with a spruce up. The walls are not sound proofed so you are able to hear your neighbour flush the toilet and/or use the shower. The room is dark even after all the lamps were switched on and... More

Was this review helpful? Yes
meelker, General Manager at Lord Elgin, responded to this review

Please accept my most sincere apology if you and your partner were left feeling anything less than special at the Lord Elgin Hotel. I assure you that we take customer service seriously and make a concerted effort at making everyone feel at home. We do offer different room categories, depending on location of rooms and amenities offered therein. The rooms... More

Niagara Falls, Canada
Top Contributor
125 reviews 125 reviews
8 hotel reviews
74 helpful votes 74 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Just recently stayed here Sept 12-14 ( Fri to Sun ). We had a corner room on the 7th floor with a King Bed. Nice views of the park across the street and the downtown area. Room was spacious. The hotel is older but the rooms have been updated. Clean hotel. Staff pleasant. Well located near Paliament Hill and the... More

Was this review helpful? Yes 1
meelker, General Manager at Lord Elgin, responded to this review

Thank you for the feedback Fantom_Gormay. It sounds like you had a great stay with us! Many of our patrons enjoy our Elgin Class King rooms, which are our executive level rooms. With the spacious rooms, spectacular views, in-room safes and fridges, your every comfort is looked after. The next time you stay with us, I will definitely make sure... More

Barrie, Canada
Senior Contributor
33 reviews 33 reviews
11 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

It was a pleasure to deal with everyone we came in contact with at this hotel. The reservations agent was very helpful ensuring we got the best deal possible for our short visit to Ottawa. Next, the valet was amazing. Very lighthearted yet professional. Front desk staff again was very accommodating. Our room was more than enough for the price... More

Was this review helpful? Yes 1
meelker, General Manager at Lord Elgin, responded to this review

Dear canadamaus, It really is great to hear from our guests directly, and I am so happy that you both had such a wonderful time while staying with us at the Lord Elgin! I know that all of the staff, in each and every department, always strive to make our guests as comfortable as possible. We would be delighted to... More

regina
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

the rooms were a little tired and worn but clean and comfy. absolutely amazing view of the ice sculptures in the park across the street. restaurant food was good, breakfast buffet plenty of selection. Bar and restaurant closed way too early. Room service brought up slippers for our use which was a great treat. I did fall OUT of the... More

Was this review helpful? Yes
meelker, General Manager at Lord Elgin, responded to this review

Dear saskgoddess, Thank you for your review. We are happy to hear that you were able to enjoy the amazing views our hotel has to offer during Ottawa’s Winterlude Festival. It is a magical time of year. I am truly sorry that you slipped in the tub, but it is good to know that you were uninjured. I would always... More

Lancaster, Pennsylvania
Contributor
13 reviews 13 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our corner room was comfortable and nicely furnished. Windows on two sides allowed for expansive views of the city. The location was perfect. Complaints? Very spotty WiFi and very rough sheets (yes, very surprising for a hotel in this class).

Was this review helpful? Yes 1
meelker, General Manager at Lord Elgin, responded to this review

Thank you for taking the time to share your impressions following your recent stay with us. Many of our patrons enjoy our Elgin Class King rooms, the views from those rooms are wonderful. I do apologize for the Wi-Fi not working properly, it is not a common occurrence. We would love to have you with us again the next time... More

Los Altos, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had an amazing stay, probably because Christopher at the front desk was incredible. When we checked in, he gave us detailed and thorough advice on what to see, where to stand for the changing of the guard, routes to take, restaurants, and more! We came in late one night and he booked us a reservation for my son's birthday... More

Was this review helpful? Yes 3
meelker, General Manager at Lord Elgin, responded to this review

Dear pkl, Thank you so much for your kind words, especially where Christopher is concerned. He is one of kind, and we are honored and fortunate to have him on our team. We would be hard pressed to find someone to take his place if he ever decides to leave this industry. We look forward to welcoming you back again... More

Montreal, Canada
Contributor
19 reviews 19 reviews
12 hotel reviews
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The hotel offered a great rate for good room, clean, coffee machine, two minutes from Parliament Hill and Byward Market. Valet parking cost an xtra $30 with no limit on in and out. Great front desk service. Pool and hot tub were exactly what I needed for a moment of relaxation.

Was this review helpful? Yes 2
meelker, General Manager at Lord Elgin, responded to this review

Thank you for taking the time to share your impressions following your recent stay with us. It sounds like you had a pleasant time enjoying our facilities and exploring Ottawa. We hope to see you again when you are next in town! Best regards, David Smythe General Manager More

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Additional Information about Lord Elgin

Address: 100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lord Elgin 3.5*
Number of rooms: 355
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Also Known As:
Lord Elgin Hotel Ottawa
Lord Elgin Ottawa

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