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Lord Elgin

3.5 of 5 100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
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Certificate of Excellence 2014
Lord Elgin
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Lord Elgin
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1,427 reviews from our community

Traveler rating
    510
    583
    229
    74
    31
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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A TripAdvisor Member
2 of 5 stars Reviewed 5 days ago NEW

Visiting Ottawa for Winterlude this February, our stay at The Lord Elgin was definitely not a 4 Star stay! Ohh the name sounds good but unfortunately we found the rooms to be very bare, no fridge, no safe and a complimentary burn every morning or evening as the shower constantly changes temperature from comfortable to burning hot! We figured that... More 

Was this review helpful? Yes
DSmytheLE, General Manager at Lord Elgin, responded to this review

Please accept my most sincere apology if you and your family were left feeling anything less than special at the Lord Elgin Hotel. I assure you that we take customer service seriously and make a concerted effort at making everyone feel at home. May I ask you contact me directly, please? I would like the chance to make this right.... More 

Toronto
Contributor
20 reviews 20 reviews
6 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 1 week ago

Three families with young kids stayed at the Lord Elgin and we had a fantastic stay! They had a great three night stay and park promotion. We love the hotel and its 30s art deco details. The rooms are perfect and bigger then expected. I loved the fact that they had a refrigerator in the room. They also do their... More 

Was this review helpful? Yes 3
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear cattas, Thank you for taking the time to share your feedback following your recent stay with us. I know that the Winterlude festival is always a much anticipated event during these cold winter months, and I am happy to say that it was another amazing year. Our team really pulls together and works their hardest to ensure that each... More 

2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Bus ride from Airport was 30 mins.bus driver very helpful, told us where to go from where we were dropped off, Winterlude was a blast ,ice carvings , skating on Rideau Canal, Snow or Ski pants are a must !!!Very Cold....Confederation Park just across the street, Backyard BBQ outlet in park was excellant Great Ribs!!!! location great walked to Parliament... More 

Was this review helpful? Yes 3
Stittsville, Canada
Top Contributor
123 reviews 123 reviews
19 hotel reviews
438 helpful votes 438 helpful votes
5 of 5 stars Reviewed 1 week ago

The beautiful architecture that awaits you outside is like a step back in time. The inside has been maintained very well and it is the staff that really makes this a classic beauty. The rooms are clean and modern for an old hotel. They greet you in a very friendly manner, are overly helpful when you have a question or... More 

Was this review helpful? Yes 6
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear bntstittsville, Thank you for taking the time to share your impressions following your recent stay with us. We do our best to keep this wonderful building in the best shape as possible and it is our privilege to be able to continue to do so. It was certainly a very cold week when you where staying with us, but... More 

Thornhill, Canada
Top Contributor
116 reviews 116 reviews
45 hotel reviews
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 2 weeks ago

30 minute ride from the airport in either of two routes. Ask the driver to take you via the canal as this is the most scenic route.. The local bus also takes you to downtown Ottawa but takes 45 minutes. Well appointed hotel with elegant decor and furnishings. Large room with all the amenities and a very comfortable bed. This... More 

Was this review helpful? Yes 3
DSmytheLE, General Manager at Lord Elgin, responded to this review

Dear SAM-RFB, Thanks for your kind review and for sharing all of your local tips on how to get around and what are some of the must visit places while touring the city. We look forward to welcoming you back again soon! Kind regards, David Smythe General Manager More 

Upper Montclair, New Jersey
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I stayed in this hotel for 3 days during winter season and the hotel staff made my short trip so comfortable. I'm a big coffee drinker so if you have a Starbucks in the hotel than it makes your life easy. Staff from parking to desk is excellent and they know how to take care of their customer. I'm planning... More 

Was this review helpful? Yes 2
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thank you so much for the review akhi17! We love to hear from guests what they enjoy most about their stay with us, and you have neatly summed it up in just a few sentences. We look forward to welcoming you back again soon! Best regards, David Smythe General Manager More 

Kingston, Canada
Top Contributor
165 reviews 165 reviews
26 hotel reviews
569 helpful votes 569 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Family got a couple rooms at Lord Elgin when we were in town to celebrate my birthday. I was not familiar with this hotel and was absolutely delighted when we arrived. WOW! BEAUTIFUL!!!...and what a location!! Walking distance to all the sights and we had fantastic city views from our rooms. The breakfast buffet was a bargain for what they... More 

Was this review helpful? Yes 2
DSmytheLE, General Manager at Lord Elgin, responded to this review

Happy belated Birthday lb64! I am happy to hear that you were pleasantly surprised and delighted with your stay at the hotel. I do hope we will see you again the next time you are in Ottawa! Kind regards, David Smythe General Manager More 

1 review
5 of 5 stars Reviewed 2 weeks ago

Long a hotel that my parents frequented over a number of decades, I had the distinct pleasure of staying for a few days recently. An older elegant hotel by all standards, the staff simply blend the best of the old and the dynamic of the new. Restaurant staff from breakfast through dinner were highly attentive and the food was excellent.... More 

Was this review helpful? Yes
DSmytheLE, General Manager at Lord Elgin, responded to this review

Thank you Keith M, for such a wonderful review. We love to hear that Lord Elgin is living up to our patron’s expectations, and we plan to keep it that way! I know that each and every staff member works their hardest to ensure that our guests have the best possible stay they can have. We look forward to welcoming... More 

2 reviews
5 of 5 stars Reviewed 3 weeks ago

I can not say enough great things about this hotel and the phenomenal staff. We had a few hiccups along the way, but the staff were very friendly, easy to deal with and worked quickly to resolve any issue that arose. Mandi, the Bell Staff and housekeepers were always smiling, polite and attentive, which made our overall experience, that much... More 

Was this review helpful? Yes
DSmytheLE, General Manager at Lord Elgin, responded to this review

It really is great to hear from our guests directly! Thanks for your kind review and for sharing all of your local tips for the Winterlude festival! The staff will be delighted to hear that they were able to make such a great impression on you and your family. I will make sure to pass along your kind words. We... More 

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed for one night. The room was clean,quiet & comfortable. We both ordered filet mignon at Forty One & my husband's was fresh, cooked as ordered & mine was a left over, cold & overdone. It was tough since we both ordered the same thing & mine was obviously not fresh. We ordered wine & they were out of... More 

Was this review helpful? Yes 1
DSmytheLE, General Manager at Lord Elgin, responded to this review

My apologies Elspeth M, since I can certainly appreciate your comments and disappointment in regards to the service you experienced in our restaurant. We take all feedback we receive under advisement in an ongoing effort to better our services. May I ask you contact me directly, please? I would like the chance to make this right. My email address is... More 

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Additional Information about Lord Elgin

Address: 100 Elgin St, Ottawa, Ontario K1P 5K8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Lord Elgin 3.5*
Number of rooms: 355
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Also Known As:
Lord Elgin Hotel Ottawa
Lord Elgin Ottawa
Hotel Style:
#12 Business Hotel in Ottawa
#13 Romantic Hotel in Ottawa
#15 Family Hotel in Ottawa

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