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All 66 Ottawa hotels

ARC The Hotel

4.0 of 5 Hotel   |   140 Slater Street, Ottawa, Ontario K1P 5H6, Canada (Byward Market Area)
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ARC The Hotel
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72%
Ranked #24 of 66 hotels in Ottawa
A recent review
5 of 5 stars reviewed 6 days ago
MissyT853 Kemptville, Canada
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667 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (108)
Date | Rating
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English first
Kemptville, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

My husband and I stayed at the Arc Hotel on the weekend of July 18th. This was my first time staying at a “boutique type” hotel, so I was ensure what to expect. That being said, I was very pleasantly surprised! The service was outstanding from the minute we pulled up. We were checked into our room immediately, and each... More

Was this review helpful? Yes
Christopher M, Front Office Manager at ARC The Hotel, responded to this review

Hi and a big thank you for your wonderful review. We certainly very much look forward to welcoming you back to ARC The. Hotel. We all take great pride in our guests experience as we try our very best to anticipate your needs. More

Kanata, Canada
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at the Arc Hotel. Everyhting was great. The room was clean and had modern finishes. We were most impressed with the friendy staff. We felt welcome the moment we walked in the door. We also thought the valet parking was very fast and convienient. We would definitely stay at the Arc again.

Was this review helpful? Yes
Cindy M, Front Office Manager at ARC The Hotel, responded to this review

Your kind words about ARC The. Hotel are very much appreciated. Please come and stay with us again as we continue to take care of our guests and do our very best to anticipate all of their needs. More

Pembroke, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Just spent the weekend at ARC and enjoyed every minute of it. The staff was incredibly friendly and professional from the moment we walked in. The room was clean, well set up, and the bed was the most comfortable hotel bed we've ever slept in. We attended a wedding reception in the ARC lounge where the staff was again extremely... More

Was this review helpful? Yes
Cindy M, Front Office Manager at ARC The Hotel, responded to this review

A most sincere thank you for your delightful review. We do receive many compliments on how comfortable our beds are and out Guest Experience Agents should be anticipating your every need. I really hope we can welcome you back in the near future. More

Petawawa, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As a lot of the reviews have already stated, customer service was outstanding! Emilio was very welcoming, made check in a breeze, offered to assist with baggage and gave recommendations for where to eat and what to do based on our interests (quiet night, party scene, late night eats, swanky bars). Well above the customer service I would expect for... More

Was this review helpful? Yes 1
Cindy M, General Manager at ARC The Hotel, responded to this review

Hi Tammy - First off, a generous thank you for taking the time to write us very kind and thorough review. Here at ARC The. Hotel, we continually strive to improve and give our guests the best experience possible. I only hope that we can welcome you back soon and continue to provide you with the service and dedication that... More

Manchester, UK
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the ARC for 2 nights in July 2014 and couldn't have been happier. With a great location right in the heart of downtown, the hotel was a great starting point to explore the city. While other reviews have noted that the rooms are small, we had no trouble with the size, though I can... More

Was this review helpful? Yes 3
Cindy M, General Manager at ARC The Hotel, responded to this review

Hi Kay236 - Thank you for your review. We are delighted that you chose to stay with us and that you like the location of ARC The. Hotel. We can only hope to welcome you back in the near future and exceed your expectations once again. More

Montreal, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Expectations were met minus a dirty bathroom floor (a piece of gum with hair on it). Comfortable bed and linens. Had a standard King room, the main negative was the tiny bathroom. Very friendly staff. Good quick valet service.

Was this review helpful? Yes
Cindy M, General Manager at ARC The Hotel, responded to this review

Hi GP52. Thank you for your review. We want to apologize regarding the bathroom cleanliness. Here at ARC. The Hotel, we strive to provide you with a clean comfortable room at all times during your stay with us. I do understand that some of our bathrooms are a little more cozy than others and can be more spacious depending on... More

Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for a wedding in town. The room was big (I think it was a mini-suite), comfortable and clean. The front desk staff were friendly (we checked-in at 1:00 am). The only negative was the restaurant service the next morning. There were very few tables taken, but only 1 server. We waited about 30 min for coffee, and... More

Was this review helpful? Yes 1
Cindy M, General Manager at ARC The Hotel, responded to this review

Dear Canadian Traveller 3B, Thank you for your positive comments on the property and our talent. I apologize we did not create the same experience for you in during breakfast. I assure you we aim to provide incredible service that is consistent throughout the hotel. Once again Thank You for your feedback and we look forward to your next visit.... More

Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The people always make or break a place for me and this is the hotels strong suit. These guys were prepared to bend over backwards. I moved film equipment from my car to the 7th floor (heavy, cumbersome, a dirty job that only I should have to have done) and I was assisted by everyone! They were so happy to... More

Was this review helpful? Yes 1
Cindy M, General Manager at ARC The Hotel, responded to this review

Dear Inloveinlove, Thank you for taking the time to write such positive comments about our talent. This team strives to ensure we deliver incredible guest experiences. With respect to the ambiance in the lounge, I must admit this is the first time I have heard a description of such. We are in the final process of finalizing our upcoming soft... More

Delhi
Contributor
11 reviews 11 reviews
11 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Stayed here for 3 nights - the last 2 were for a conference and low price negotiated. The first night was for other business - but hotel would not give me the same rate. Annoying and inflexible - the kind of attitude that will ensure that i stay elsewhere next time. I also found that a colleague of mine got... More

Was this review helpful? Yes 1
Cindy M, General Manager at ARC The Hotel, responded to this review

Dear CanadaMama4, Thank you for taking the time to provide feedback on your recent stay with us. I am sorry to hear that we did not meet your expectations. We are happy to announce that we have recruited a new Guest Experience Manager who will focus on ensuring we deliver an experience to all of our guests that is expected... More

montreal
Top Contributor
77 reviews 77 reviews
13 hotel reviews
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed June 24, 2014

On a last minute booking on a hotel app,i reserved at the Arc because it looked great on my iphone....a boutique hotel in downtown Ottawa..wow..much better then the usual tourist hotels.At first glance this hotel is great looking and not that expensive..BUT...open the cover and..voila...i should of known..anyways..here i go..greeted with a not to interested welcome by the valet..who was... More

Was this review helpful? Yes 1
Cindy M, General Manager at ARC The Hotel, responded to this review

Dear MontrealDuke, Thank you for taking the time to provide feedback on your recent stay with us. I am happy to hear that our service and special touches met your expectations. However, I am disappointed to read you were not pleased with our cleanliness. I assure you we have addressed your feedback within the hotel to avoid future occurrences. I... More

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Additional Information about ARC The Hotel

Address: 140 Slater Street, Ottawa, Ontario K1P 5H6, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — ARC The Hotel 4*
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Also Known As:
Arc Hotel Ottawa

144 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style
#5 Luxury Hotel in Ottawa #14 Business Hotel in Ottawa #21 Romantic Hotel in Ottawa #22 Family Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
An oasis of calm in this busy city, ARC The.Hotel welcomes its guests into a softly lit lobby with hardwood floors, designer furnishings, modern art wall hangings, and Japanese-inspired architectural flourishes. Business travelers appreciate the downtown location and high-speed Internet access throughout, but the hotel is also a favorite with couples indulging in weekend getaways. Guests at this boutique Ottawa hotel enjoy a glass of sparkling wine at check-in as well as complimentary 24-hour ARC Private Selection Blend coffee and tea service in the lobby. The hotel also offers the Arc Lounge & Dining, a virtual business center with high-speed Internet access (surcharge), concierge and valet services, 24-hour fitness center, and complimentary shoeshines. A library lounge offers a selection of books, magazines, and CDs for in-room use. ... more   less 
Number of rooms
112

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