I would certainly not recommend this hotel if you want a relaxing, pampered experience. The rooms are margninal - small, strange layout; but the showers are amazing and the flat screen tvs are a nice touch. The hallways are something out of a nightmare; wires and cables everywhere, holes in walls, construction equipment all over the place. The elevators are... more

I stayed at this hotel for business, despite of reading so many negative reviews, I decided to book as rooms in picture looked nice and better than other hotels in Ottawa. It was first time for me to stay at Embassy West and no doubt hotel is under major renovations but rooms are so nice. they are so modern and... more

I was a little reluctant to book after reading the mixed reviews here. My friends and I kinda decided last minute to ride our motorcycles to Ottawa (from Toronto). There were very few availability for a reasonable price so I decided to give this place a try. The hotel is under renovation and there are a mix of newly renovated... more

the staff serviced to perfection, and made me feel like I was in a 5-star hotel! the food was just as good as the palm, or cippriani. Meetings and catering provided a convenient and nice spae for my meetings. The location was so key , 5-10 minutes from downtown, and I saved major bucks! I loved the newly renovated rooms,... more

My wife is a teacher who was attending a conference in Ottawa and we don't mind budget hotels as long as they are decent. We seemed content with the Embassy West and it was close to the conference location. When I phoned and asked for a possible corporate rate, I was given a winter special rate of around $85 and... more

After we checked in, it became obvious we got a real dud. The room was unbelievably dirty and old looking. The walls were cracked, bathroom was very grimy with cracked tiles. The bed was very hard, only 2 bath towels were provided. I can't think of one nice thing to say about this place. To top it off at 8:30am... more

If you are looking for an inexpensive room for the night and are not expecting any extras - you can't beat this place.... Went to SENS game last week and found this hotel on hotels.com. Booked the room for $65 with hotels.com on telephone 5minutes before we walked in and no problems. Checkin staff was friendly - in fact they... more

After reading some of the reviews I was worried but booked anyways. The place was clean. The staff was OK. it was well situated for our requirements. Some jerk yelled in the hall at 23:00 but that's not the hotel's fault I would recommend the place and they are renovating so it will get better. more

So I read these reviews, got turned off from the hotel and went back to trying to find something reasonably priced and close to the venue I needed to be at. When neither parameter could be met, I thought well, I'll book the hotel for one night and if it's really bad, I'll move for the other 5 nights I'm... more