This is really an old folks home that rents out rooms to travellers. No amenities at all. Rooms are spartan but clean and updated. Photos make it look better than it is. If you want an inexpensive room you may be happy here but I was disappointed. More

First, the front desk service was lousy and unfriendly. I was the only person waiting to check in while the front desk person was talking to a houeskeeper. He ignored me for 3 minutes and didn't greet me at all. The check in wasn't smooth because he couldn't find my reservation. But the most ridiculous thing was that he didn't... More

Our Work system selected this hotel, when you arrive somewhere and the Taxi man is giggling, you know something is amiss!! Firstly the rooms are separated by floor from the elderly residents, they are clean tidy and generally comfortable but The mix does not work, we expected a business type hotel, and found ourselves in a good quality it must... More

We stayed at the Embassy West Hotel and Seniors Residence for four nights while visiting family in Ottawa over the Christmas holidays. Other than the fact that it felt odd to be staying at a seniors' residence, we were very happy with our stay. Our room was spacious, clean and newly renovated. We have young children, so it was very... More

This is a very 'interesting' hotel with lots of senior living there. Other than my group, I've only seen 1 group of guest with non-seniors. It has doctor and physiotherapist on site. If you want to have breakfast in their dinner room, their priority is to serve the seniors first, so there was a bit of a wait. Basic hotel,... More

Our group of 4 couples was in town for a week end marriage conference and picked this hotel primarily because of the affordability. I have stayed in other Ottawa hotels many times before and by far this gives the best value. Free parking, helpful staff, clean room with a kitchenette. The bed was firm and comfortable with 2 extra pilows... More

Don't get fooled by the nice looking pictures on the web site. Search again for "Embassy West Senior Living" and you'll find that this is supposed to be a hotel AND senior living at the same time. The percentage of hotel guests was extremely low, however, and everything is tailored to assisted living. Nothing wrong with having breakfast as one... More

I stayed at Embassy West hotel for two weeks as my mom was recovering from surgery at the Ottawa Civic hospital. I really needed an affordable hotel that was close to the hospital so I could visit my mom daily. This was the best value out of any hotels in Ottawa. The beautifully appointed rooms was great for extended stays... More

I booked this hotel to have someplace in the West End to stay with my boyfriend for a couple days after he returned from Afghanistan. I was looking for a hotel in the west end of Ottawa, as opposed to downtown, where I usually stay, but looking at other reviews and their website, the Embassy West seemed perfect. I went... More