The hotel receptions has a very bad customer service. It's not what you expect when you pay for a 3 star hotel. No "Hi", no information provide for the guest once checked in. Nice location and look good inside but the room is quite old. more

Our team booked rooms for two nights at this hotel while participating in a youth baseball tournament in Ottawa. Upon entering the hotel, it looks nice. It all begins once the elevator door opens. The elevators state an occupancy of 7 people. A friend with an infant in an infant carrier hanging off her arm, tight to her chest, myself,... more

I guess I'm just not used to staying at the Ritz like most other people. I found this hotel to be perfectly acceptable for $89. It could use some updating, like 90% of other similar places out there. The lobby was very nice, the staff that I encountered were friendly and helpful and the room was actually much better than... more

We stayed at the Embassy West for one night while we were moving and it was awful. We booked a non-smoking room but it smelled like stale cigarette smoke. After leaving the hotel and re-entering, we realized the entire hotel smelled like stale cigarette smoke. The hotel is in desperate need of upgrades. There are two small elevators and they... more

It has to be one of the worst hotels ive ever stayed at including hostels in europe and 29 buck motel 6's. The showers were rusty , the soap made me smell even worse. It would take 2 flushes to flush a tiny piece of toilet paper. If you were staying in this hotel i would strongly recomend to sleep... more

Stayed here over the Canada Day Weekend. What were the positves, 1) Check-In Staff was nice. 2) Room was fine with what appeared to be recent remodling. 3) Room cooling was excellent with individual controls. 4) Outdooor heated pool was excellent. It is very large, with a 9' deep end and heated to about 80 degrees. 5) Very easy exit... more

I stay in a lot of mid-level hotels in many places around the world (and some very exclusive ones too) and this was pretty bad. The central heat was already turned off so the room was cold. That is understandable for June 7 but when they sent up a little portable heater, we were told that we would have to... more

Had a lovely weekend at Embassy West in Ottawa. The hotel room was excellent...and the staff very helpful. Close to shopping and easy to find. more

This hotel is very clean, and the staff are friendly, however the elevators are rather slow and are tiny. 2-bed equipped rooms contain 2 queen beds. The restaurant was quite good. more