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All 66 Ottawa hotels

Courtyard by Marriott Ottawa Downtown

3.0 of 5 Hotel   |   350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada (Byward Market Area)
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Courtyard by Marriott Ottawa Downtown
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Ranked #16 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
4 of 5 stars reviewed 1 week ago
Fikrija Kitchener, Ontario, Canada
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501 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Kitchener, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed there two years in a row during a conference. Nice and clean hotel, well-sized rooms. Loved the pool with warm water with a separate pool for kids next to the pool for adults. Very family-friendly - our little one didn't want to get out of his "white pool". Gym next to the pool, several resting areas. The only thing... More

Was this review helpful? Yes 2
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

We would like to thank you for taking the time to post your feedback about your last stay with us! Our front desk staff is always excited to receive comments from our guests. The Byward Market is a thriving, bustling community, day or night, from the farmers market to the wonderful variety of restaurants. Being within walking distance for most... More

Victoria, Canada
Top Contributor
144 reviews 144 reviews
37 hotel reviews
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed 1 week ago

Like most hotels these days, this one doesn't seem to put much value on the cleanliness of their establishment. There was a significant amount of dust in the ceiling vents, I had to clean the bath myself and the carpets are worn and dingy. The location is good and the front desk staff I dealt with were nice. By the... More

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Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

Thank you for providing us with feedback about your stay as it helps us to improve our service! Cleanliness is something we take very seriously and we’re saddened we didn’t meet your expectations as this is something we are regularly praised for. I invite you to contact me directly at info@courtyardmarriottottawa.ca or 613-244-9818 so that we may know what room... More

Maple Shade, New Jersey
Top Contributor
86 reviews 86 reviews
20 hotel reviews
54 helpful votes 54 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was clean and relatively comfortable. I can't complain but I wouldn't brag about the room in general...it was okay. But I will say the staff was amazing. Everyone was more than willing to help and they were all focused on making my save very comfortable. Stephen was especially helpful and went out of his way to make sure... More

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Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

Thank you for sharing your experience with other travelers on TripAdvisor! We strongly believe that customer service and cleanliness are two very important parts of a guest’s stay and we’re glad to hear that we delivered! I look forward to sharing your comments with Steven as I know he will appreciate the recognition. Our location offers a variety of things... More

Montreal, Canada
Contributor
18 reviews 18 reviews
7 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is the second year in a row my husband and I stayed at this property. The hotel is located in the heart of the famous Byward Market in downtown Ottawa mere steps away from great restaurants, the Parliament, Rideau Canal, and good shopping with The Bay directly across the street which gives you easy access to the Rideau Centre... More

Was this review helpful? Yes 1
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

Firstly, we would like to thank you for the review. Your kind words are appreciated! The hotel does have a fantastic location with access to all sorts of restaurants, attractions and businesses. We receive a lot of positive feedback about our location and the easy access to stores and restaurants. We take our customer service earnestly and we are thrilled... More

Guelph
Top Contributor
96 reviews 96 reviews
54 hotel reviews
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Easy parking. Welcoming from desk. Nice room (king 4th floor). Bathroom is small and shower / bath needs updating. Nice lobby. Good service. Noise from hallway easily makes it under or around the door, as if there is an amplifier at work. Road noise /construction noise easily heard but at least fan drowns that out. I had issues keeping the... More

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Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

Thank you for sharing your thoughts about your stay with others on TripAdvisor! Your feedback allows us to improve our service. We’re happy that overall you had a good stay with us and that you found our staff to be warm and welcoming! I would however like to thank you for advising us that you had issues with our internet... More

Calgary, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I stayed 2 nights at the Courtyard Marriott and it was the best decision I made on my trip to Ottawa! The hotel is located right in the heart of the Byward Market, so if you're into bars, restaurants, and trendy shops, this is THE place to stay in Ottawa. The hotel itself is great. The room was beautiful, large,... More

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Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

We want to sincerely thank you for taking the time to post such a wonderful review of your stay! We had a lot of fun with your special request and we’re glad you enjoyed your Skittles, minus the yellow ones of course! For many of us, it was the first time we received such a unique request and moments like... More

London, Canada
Senior Contributor
48 reviews 48 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently stayed here for two nights on a business trip. This was my third stay at this hotel. The location is perfect. Everything you need is within walking distance...restaurants, pubs, Byward Market, etc. The front desk staff were very friendly and helpful. Check in was easy and quick. The room was clean and nicely appointed. The bed was great... More

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Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

Thank you for taking the time to share your experience at our hotel. We sincerely appreciate such a great review! We’re glad to hear that you had such a good stay with us and that our location helps you make the best of your free time. Our staff are very knowledgeable about the area and are always ready to give... More

Boston, Massachusetts
1 review
5 of 5 stars Reviewed 4 weeks ago

I had the pleasure of staying here while on a business trip and I must say-- the staff really go above and beyond to make your stay enjoyable. Two names that come to mind in particular are Mikey and Stephen. I worked some pretty late nights during that trip and caught Mikey during most of those hours. Even at those... More

Was this review helpful? Yes
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

Your review is very much appreciated and we are glad to hear that you had a great stay! Customer service is important to us. We are so glad that our employees were able to brighten your day and provide you with some insight of what Ottawa has to offer. We will be sure to pass along your kind comments to... More

Barrie, Canada
Top Contributor
66 reviews 66 reviews
26 hotel reviews
237 helpful votes 237 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I really enjoyed my 3 night stay at the Marriott Courtyard while in Ottawa last week on business. The location on the Byward Market is excellent as there is a wide choice of pubs and restaurants only steps away. The taxi from the airport is only $40 bucks and you can walk everywhere once downtown. The reception desk was gracious,... More

Was this review helpful? Yes 1
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

We are glad that you had a great stay. Your feedback is much appreciated! Our location is unmatched. Being directly in the heart of the market allows for our guests to be within walking distance to everything. We hope that you were able to experience some of the local restaurants during your stay. Having helpful and friendly staff is important... More

fredericton
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 16, 2014

I generally liked the hotel. The staff very nice and friendly, everyone speaks when they see you in the hallway. The location is great if you are there to do the tourist thing, close to the market, bars, restaurants, shopping, canal and Parliament buildings. Not an impressive exterior and the rooms a little worn but everything clean and tidy. I... More

Was this review helpful? Yes 1
Customer R, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review

Thank you for taking the time to review our hotel! We are happy to know that you had a great stay overall. We do take customer service to heart and we want all our guests to have enjoyable stays. Our employees are here to assist our guests and answer any questions they may have. As you mentioned we do have... More

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Additional Information about Courtyard by Marriott Ottawa Downtown

Also Known As:
Courtyard Ottawa Downtown Hotel
Courtyard Ottawa Downtown Hotel Ottawa
Courtyard Ottawa Downtown
Courtyard Ottawa
Ottawa Courtyard
Address: 350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Ottawa
#16 Romantic Hotel in Ottawa
#16 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Ottawa Downtown 3*
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