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Courtyard by Marriott Ottawa Downtown

3.0 of 5
350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
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Courtyard by Marriott Ottawa Downtown
Ranked #13 of 62 hotels in Ottawa
4.0 of 5 stars 249 Reviews
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249 reviews from our community

What travelers say about this hotel
  • Byward Market(21)
  • Breakfast buffet(11)
  • Parliament hill(9)
  • Very clean(7)
  • Short walk(5)
  • Rideau canal(5)
  • Underground parking(4)
  • Great location(4)
  • Hot tub(3)
  • Fresh fruit(3)
Traveler rating
    94
    105
    36
    7
    7
Only show reviews for Family (55) | Couples (57) | Business (83)
Date Rating
Ottawa, Ontario
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed May 13, 2012

Booked this hotel using free night certificate with the wife for Friday 4 May 12. Checked in was excellent-given a King size bed in a handicap room which had lots of space and facing inside courtyard-very quiet. Checked out-not so good with the attitude girl. She needs re-training on customer service skills. Hotel close to everything-bars, clubs, pubs, restaurants and... More

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Toronto
Contributor
11 reviews 11 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 12, 2012

As a frequent visitor to Ottawa for business, I decided to switch to the Courtyard in Byward market for my vacation to see the tulip festival. Why, you ask? It's located in the heart of Byward market the most happening area in Ottawa. You're literally steps away from restaurants. Checking in was simple, and I opted to park in the... More

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Michelle Wilson, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
May 24, 2012

The Courtyard Marriott Ottawa team would like to thank you for taking the time to post your feedback about your last stay with us! Our team is always excited to get comments from our guests because it allows us to imrpove the service we offer. I'm so glad to hear you enjoyed your stay with us! We do extend our... More

Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 2, 2012
1
person found this review helpful

Clean but very small rooms, Rude & unhelpful staff, don't come here if you want a good night sleep. More

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Michelle Wilson, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
May 13, 2012

Thank you for taking the time to share your experience with other travelers on Trip Advisor! I'm very sorry to hear that your stay was not up to your expectations and I want to address your concerns. Some of our guest rooms have slightly different layouts, or can vary in size a little. A guest is welcome to inquire about... More

Charlottetown, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed May 1, 2012
2
people found this review helpful

I am appalled and perplexed!! 1 year ago, I made a reservation to stay a few nights at the Marriot Courtyard as I was travelling on Federal gov't business. I called in the afternoon before arriving to say that I will be really late arriving and likely around 3pm in the morning and to hold my room, as a previous... More

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sherwood park
Reviewer
5 reviews 5 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 29, 2012
1
person found this review helpful

We had a wonderful stay at the hotel. Very helpful staff especially Steven who gave great advice for places to eat and directions each day. This is great central location close to all the tourist places and places to eat I have never seen so many restaurants in one area. I would highly recommend this hotel. The pool was also... More

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See 4 more reviews by tlbSherwoodPark for Ottawa
Michelle Wilson, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
May 6, 2012

Thank you so much for sharing your experience with other travelers on TripAdvisor! We're so glad to hear that you enjoyed your stay with us and I certainly look forward to sharing your kind words with Steven and the rest of the staff! The Byward Market is a great area with so many things to see and do all within... More

Seattle
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed April 23, 2012

The side of the building says remodeled, but it still is somewhat outdated. The rooms were OK, but the bed was not the most comfortable and there was not a blanket on it. Found one in the closet. The most disappointing item was their wireless service was only 802.11 b protocol, not even g or n (as is now expected).... More

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See 3 more reviews by picky56vashon for Ottawa
Michelle Wilson, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
May 6, 2012

Thank you for taking the time to review our hotel on TripAdvisor! We have currently completed our first phase of the renovations which included the lobby, our guest lounge and Bistro, and the guest rooms. We are now currently preparing for our second phase of renovations which will include the hallways and remaining common areas, as well as the gym/pool... More

Fenwick
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 21, 2012
1
person found this review helpful

My husband and I stayed at this hotel while visiting my daughter who lives in Ottawa. We chose it because it is located right down the road from her but when we arrived we realized it was right in the Byward Market district which was a big plus! We were able to park our car and venture out to explore... More

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Michelle Wilson, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
April 29, 2012

Thank you so much for sharing your experience with other travelers on TripAdvisor! I really look forward to sharing your comments with the rest of our staff! I'm so glad to hear your had such a wonderful stay with us. The Byward Market is a great area to be in when visiting Ottawa. So much to do and such a... More

Villanova, PA
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed April 19, 2012

I visited Ottawa for a two-day business trip and this hotel was recommended by a colleague. I don't know how old the hotel is ('70s?), but it sure felt old -- long dank hallways, carpet with the too-worn wrinkles in it, a big squeaky spot in the floor near my room's door, thinnest blanket I've had in a while, and... More

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Michelle Wilson, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
April 29, 2012

Thank you so much for taking the time to share your thoughts with other travellers on TripAdvisor! We have currently completed the first phase of our renovations, which included the guest rooms, reception, our lounge and Bistro. We are preparing to begin the second phase of renovations which will include the hallways. We apologize for the fire alarm disruption you... More

Sao Paulo
Senior Contributor
21 reviews 21 reviews
Reviews in 20 cities Reviews in 20 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 10, 2012

The hotel is good as a whole. The location is the best point. The breakfast at the worst point. Not for the variety or quality. It is served by a outsourced coffee shop. The attendants of the coffee shop has a great hurry. There is no menu and try to choose in the sign behind the counter, they begin to... More

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Michelle Wilson, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
April 15, 2012

Thank you for taking the time to give us your honest feedback and your opinion about our hotel to others in TripAdvisor! As we have undergone renovations fairly recently our Bistro has changed quite a bit from a buffet style restaurant to an 'a la carte' breakfast. I would like to thank you for your feedback and I will gladly... More

Ottawa, Canada
1 review
1 of 5 stars Reviewed April 6, 2012

We just got back, from a long looked forward to family weekend getaway. We booked the reservations, well in advance to arriving....receiving all the information of services being operating and the rooms we wanted. However, when we arrived , the rooms we booked were not available (they were given away)....so our family was broken up, during our stay. The next... More

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Additional Information about Courtyard by Marriott Ottawa Downtown

  • Courtyard Ottawa Downtown
  • Courtyard Ottawa
  • Ottawa Courtyard
Address: 350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
Price Range: $

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