Booked a room online, when arrived wrong type of room was reserved for our party size. We were given an upgrade without question or additional charge. Room was great. Breakfast buffet good quality and great value. Nice pub in hotel with decent menu and open late for late dinner. Kids liked the pool and sauna. Exercise room is functional.
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Everything wad perfect if not for a slow bath drain. The bed was comfy, the room clean. Not to far from city center, the cinema and cite collegial. Will go back next time.
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Dear "Brobit"
Thank ou for taking the time to write about your stay. As with all the other guests that share similar comments outside of this medium, we appreciate the positive feedback.
Good or bad, we share all of our comments with our associates and I know that this one will bring a smile on their faces.
Sincerly
Your Chimo...
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On a recent 3 night stay that I had preapid with a credit card, I was told I had to place a $150 deposit for 'incidentals like movie rentals'. Unless the movies are about $50 each this seems unreasonable. I did not have the sufficient cash on me (I had about $35 on me which he declined to accept) and...
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Thank you for your recent post,
We were quite disheartened to read your review. We have obviously investigated with the associate in question and the two Managers present at the time of check in, all three interviews (conducted individually) the results of which show discrepencies in the sequence of events.
Policies and Procedures are present in any type of business....
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Though the room was relatively clean this hotel is very very tired and in need of an overhaul to bring it up to snuff. Not sure how this place is a 3 star when at best it's a 1.5-2. Unless this place is renovated big time, I will not likely stay here again.
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Please let me preface this by saying I’m not normally a complainer. I don’t expect everything to be perfect and fancy, just reasonable. Read other reviews by me and you’ll see that’s true. This place however took the cake.
We stayed at the hotel for 4 nights. The front desk staff was friendly and efficient during check which only took...
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Dear "dotledge"
First let us apologize for the circumstances described above. We have looked into all of your comments with great focus and initiated corrective actions to prevent recurrence.
More importantly, contrary to the impressions left from the above; we ARE committed to our guests and believe that despite this experience, we have the ability to include you in our...
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Stains and dirty carpets in rooms and hallways. Mattresses are saggy and really need to be replaced. Mismatched furniture in rooms. Our desk chair was a kitchen chair. If rooms were clean this could be overlooked as this is most important to us. Nice and friendly staff. Close to shopping!
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Dear " DMDTParrySound "
Thank you for your recent post , Your comments are valued and will play a great role in future initiatives undertaken at property level. While it is true that some rooms are more " seasoned " then others, We are convinced that we have accommodations that can meet and exceed your requirements. We would welcome the...
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Rooms were ready and clean even though we showed up a little early. The buffet breakfast was good value. Some of us had the hot and some the continental. Food was well supplied and kept fresh. Staff friendly and attentive. We have stayed at the Chimo an average of twice a year for the last 3 years with always the...
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The staff was friendly and helpful. However, this did not make up for the lack of cleanliness of the carpets and run down look of the hallways and elevators. The room was a good size and though it looked dated, it was clean, apart from a few mould stains in the shower. The TV power button was broken. The worse...
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Dear "Natcat64"
Thank you for your recent post, We are disappointed to learn from your comments that you were disatisfied with our facilities and apologies for the 2 points raised concerning the guest rooms.
That being said, along with a majority of guests that visit us weekly, we feel confident that the Chimo has more to offer and would be...
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we have stayed several times at the Chimo and now refer to it as home away from home. The staff are excellent, alway pleasant and ready to help. Lots of parking, fast check in. Really nice rooms and everything works. We have only had breakfast here and it has also been excellent. Great location for shopping and getting around. We...
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The good,
very friendly and helpful staff
easy check-in
free parking
clean room
fridge worked
fast wifi
not so good,
old tv, remote worked sporatically
tub drains very slowly
no towels in room
outside windows dirty
Clancy's Pub had the absolute worst chicken wings I have ever eaten.
The breakfast buffet in the restaurant had a nice selection but the...
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Dear "Armeee"
First let us thank you for your comments. We were equally disapointed to learn of your breakfast experience, and sincere apologies are warrented. That being said, we have made modifications to the to our set up and are confident that we can deliver the merchandise.
We also apprecciate the points identified in the guest rooms as they allow...
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133 Reviews
361 Reviews
63 Reviews
