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Fairmont Chateau Laurier

#14 of 68 Hotels in Ottawa
Certificate of Excellence
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1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
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Fairmont Chateau Laurier
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1,770 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 days ago NEW

If your hotel room is just a place to sleep, then the Fairmont is for you. It is well located in downtown Ottawa...steps to Parliament, Byward Market, Sparks Street Mall. The exterior of the hotel is impressive as are the main common areas. It is a grande dame old world luxury hotel in the true sense of the word. But... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
Ajax, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Stayed July 24,2015 at the Chateau Laurier. Fantastic hotel and the breakfast at Willfred's is the best I've ever had! The chef (Jimmy) gave us personal table side service of his specialities! I was disappointed in the room 643 that from the pictures, I believed would have a spectacular view for the $350/night rate (includes breakfast). However, the view was... More 

Review collected in partnership with Fairmont Hotels & Resorts

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Downingtown
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

To be sure, this is an expensive establishment, but if you're an American, the exchange rate makes it hurt less. More to the point, everyone should stay in such a place at least once. It's vintage grand hotel. The rooms, especially the baths, are small by today's standards and the air conditioning often inadequate, but the service, ah, the service.... More 

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Doha, Qatar
Level Contributor
73 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

Concur with most reviewers that Chateau Laurier is one of the most architecturally dramatic hotels in North America. This was my first time in Ottawa, but it is hard to believe you are not in Europe. Great central location --- you can walk to shops, Parliament Hill, and it looks like many government buildings are within a few blocks. The... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Thank you for sharing your thoughts with others on Trip Advisor. We regret that our gym was closed for one week while we installed brand-new, state of the art gym equipment. Presently, we are in the process of a complete renovation of our guestrooms and suites. We do hope you return one day as we are confident you will be... More 

London, United Kingdom
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Good quick check in. We arrived early so left cases with concierge. Self parking was quite straight forward. Very well located, we had a room quite high that had a great view over the locks and could see the parliament building. It was clean and very comfortable. Check out efficient. Hotel was packed with history and interesting events that are... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Sally, Thank you for sharing your lovely comments with others on Trip Advisor. We do look forward to welcoming you back soon. Sincerely, Claude J. Sauvé General Manager More 

Beaconsfield
1 review
1 of 5 stars Reviewed 3 days ago NEW

Fairmont President's Club member rate same as basic internet rate. No advantage to being a member. The preferences such a allergy to feather pillows not acknowledged. So after request, the three hypo-allergenic pillows arrived at 1:00am (a little late). Bekta restaurant down the street was great. On the bright side Chef Jimmy in Wilfred's breakfast buffet is amazing! Kind, polite,... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Members of our President’s Club receive many wonderful benefits including complimentary High Speed Internet, complimentary local telephone calls, access to the BMW Bikes…the list goes on and on! We regret that your preference was not recognized on this occasion. We do hope you return one day to experience the high level of hospitality that we are known for! Sincerely, Claude... More 

Wisconsin
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at the Chateau Laurier for 8 days in July 2015. It was much better than my last stay there, about 20 years ago, when a top floor fire found us out on the street for a few hours at 2:00 am. My corner room was fine, if a little bit quirky in shape. The strength of the US... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We hope to see you again soon! Sincerely, Claude J. Sauvé General Manager More 

Sydney, Australia
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

A charming early 20th century built hotel in the French style, ideally situated within walking distance of Parliament House, shopping centers & the By ward markets, the staff are always friendly & professional so if you're looking for that old world charm & a feeling of that by - gone era with today's modern conveniences, then this hotel ticks all... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are delighted that your stay on Ottawa’s Castle was a memorable one. We look forward to welcoming you back soon! Sincerely, Claude J. Sauvé General Manager More 

Val Caron
1 of 5 stars Reviewed 4 days ago NEW

Don't bother wasting your money. Go to the Hotel Indigo on Metcalfe where the staff care about you. My room contained a broken coffee machine and alarm clock, garbage from the previous guests, warm water at best and no pressure and the bathroom door would not close. I had lost my credit card on the way and requested to make... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and I regret that we failed to do so on this occasion. Please reset assured that your experience is certainly not typical of the high level of service we strive to provide to our guests each and every day. I do hope you return one day and allow us the opportunity to... More 

Level Contributor
353 reviews
106 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This chateau replica is authentic and on the outside may be the most beautiful hotel in Canada, and possibly North America. The interior while grand was a little disappointing, not up to the levels of the Fairmont Chateau Lake Louise, Frontenac or Banff Springs, but these are among the top 3 or 4 in North America. This is not meant... More 

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Richard, We are pleased that you enjoyed the beauty of Ottawa’s Castle! You may be pleased to know that we are presently undergoing a complete renovation of our guestrooms and suites, followed by a refurbishment of our public areas. We do hope you return one day as we are confident you will be impressed with the improvements. Sincerely, Claude... More 

Hotel Review Summarization

What travelers say

  • Byward Market(29)
  • Gold Floor(11)
  • Parliament building(7)
  • Parliament hill(6)
  • Great location(3)
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