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All 68 Ottawa hotels

Fairmont Chateau Laurier

4.0 of 5 Hotel   |   1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada (Byward Market Area)
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Fairmont Chateau Laurier
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Ranked #12 of 68 Hotels in Ottawa
Certificate of Excellence 2014
GreenLeadersSilver level
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1,425 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
30 reviews 30 reviews
9 hotel reviews
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

As a Fairmont property, world-class service is expected. The Chateau does not miss the mark. Staff were friendly, but conducted themselves with a high level of professionalism. Check-in was prompt. Any requests made to front desk and housekeeping were fulfilled within minutes. The location of the hotel is very convenient if you are visiting as a tourist - right beside... More 

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Ottawa, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Stayed here on the 13 th of December and took advantage of early booking discounts and a free suite upgrade tied to my amex card .............. so for 180.00 prepaid in November we were upgraded to the Karsh suite on the 3rd floor, no less than 2000 square feet of massive entry way, full dinning room, living room , kitchen... More 

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Toronto, Ontario, Canada
1 review
4 of 5 stars Reviewed 3 days ago NEW

Our family snuggled in to a wonderful room with a view of Parliament Hill for a quick trip to Ottawa this weekend. We were total hotel hermits, enjoying dinner at Wilfrid's, and also brunch there on Sunday morning as part of our Bed and Breakfast package (definitely worthwhile!). A charming Grand Dame of a hotel, the bathroom was not spacious,... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Thank you for sharing your thoughts on Trip Advisor. We agree, our guestroom beds are luxurious indeed and are available for purchase via our website, or for additional assistance, please contact Ms. Lee Power in our Administration Office. We look forward to welcoming you back one day soon. Sincerely, Claude J. Sauvé General Manager More 

British Columbia
Senior Contributor
28 reviews 28 reviews
15 hotel reviews
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

In the past, I have loved staying at this hotel but this time the service was awful. I had two reservations booked by two different companies but running back to back. The hotel could not figure out a way I could stay in the same room for 3 nights in spite of the fact I belong to the President's Club... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We regret that we did not meet your expectations on this occasion. Your experience is certainly not typical of the high l evel of service we strive to provide to our guests each and every day. We hope to see you again one day soon. Sincerely, Claude J. Sauvé General Manager More 

Top Contributor
75 reviews 75 reviews
20 hotel reviews
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 1 week ago

I was treated very well here. Staff are friendly and helpful. The meeting rooms were perfect. I had room service two nights. The food was reasonably priced and came hot and flavourful. The bed was very comfortable and the room was clean and well looked after.

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Jeff, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to welcoming you back soon! Sincerely, Claude J. Sauvé General Manager More 

Niagara Falls, Canada
Contributor
11 reviews 11 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

What a lovely hotel! Felt pampered from the minute we walked in. Just a beautiful setting in the heart of Ottawa downtown. Walked everywhere from here as it was so centrally located. Staff were so friendly and caring, we were acknowledged by every staff person we saw, from Front Desk to Concierge to Valet to Housekeeping. A little bit pricey,... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Mary, We are delighted that you enjoyed your stay in Ottawa’s Castle in the heart of our Nation’s Capital. Thank you for sharing your thoughts on Trip Advisor. Sincerely, Claude J. Sauvé General Manager More 

Whitehorse, Canada
Top Contributor
152 reviews 152 reviews
39 hotel reviews
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed 1 week ago

A classic historical property, the Chateau Laurier is a picture perfect postcard property. My room overlooking the Canal and Parliament was clean, comfortable and roomy. Appreciated the option of opening the window for fresh air, and the room amenities were adequate. Hotel staff efficient and friendly. Housekeeping fantastic. Thank you!

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. Sincerely, Claude J. Sauvé General Manager More 

New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This is a beautiful hotel. I like its central location and the fact that it's actually a castle :) It does look a little old but, hey, it's a castle, it's supposed to be old. My room was nice and cozy. The bath was clean. The staff were pleasant, friendly and very helpful. I needed an umbrella and they borrowed... More 

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Carolyn, We are delighted you enjoyed your stay in Ottawa’s Castle. We look forward to seeing you again soon. Sincerely, Claude J. Sauvé General Manager More 

Saskatoon, Canada
Contributor
14 reviews 14 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I must have been in a renovated room because I have none of the 'tired' complaints of some previous reviewers. Room was beautiful, clean and fresh, and very comfortable. I slept well and enjoyed the provided bath products as well. I attended a conference hosted in one of the large event rooms and was highly impressed with the event services,... More 

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. Thank you for sharing your thoughts with others on Trip Advisor. Sincerely, Claude J. Sauvé General Manager More 

Quebec City, Canada
Contributor
16 reviews 16 reviews
14 hotel reviews
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a well situated hotel : close to the Parlament Hill, Ottawa Convention Center and other downtown attractions. However, this is an old hotel. The rooms need an important lift up and a good sanitation campaign is a must (stains of unknown provinience on the carpet and walls). At least some rooms are small for North American standards. Furnuture... More 

Was this review helpful? Yes 1
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We encourage you to join our President’s Club. Membership is free and includes many wonderful benefits including complimentary Wi-Fi. You may be pleased to know that we are presently undergoing a complete renovation of our guestrooms and suites. We hope you return one day to experience the wonderful improvements. Sincerely, Claude J. Sauvé General Manager More 

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Additional Information about Fairmont Chateau Laurier

Address: 1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
Phone Number:
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Fairmont Chateau Laurier 4*
Number of rooms: 429
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Also Known As:
Fairmont Chateau Laurier Hotel Ottawa
Fairmont Hotel Ottawa
Fairmont Hotel Chateau Laurier
Fairmont Ottawa
Ottawa Fairmont
Hotel Style:
#1 Luxury Hotel in Ottawa
#2 Green Hotel in Ottawa
#6 Romantic Hotel in Ottawa
#8 Family Hotel in Ottawa
#11 Business Hotel in Ottawa

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