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Fairmont Chateau Laurier

#13 of 68 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
4.0 of 5
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1 Rideau Street, Ottawa, Ontario K1N 8S7, Canada
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15% off room rate
Fairmont Chateau Laurier
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Ranked #13 of 68 Hotels in Ottawa
Certificate of Excellence
GreenLeadersSilver level
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1,689 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Texas
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

We're here for the World Cup Quarterfinals and there is also a wedding going on here and between the two events, the hotel is WAY understaffed. The check in lines were long and no rooms were ready for early check in (which made the mother-of-the-bride SUPER upset). It's not that customer service is bad, it's that its non-exsistant: you just... More 

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Victoria, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 5 days ago NEW

The Chateau is the place to be in Ottawa--great location, historic, heritage features, unless you are unfortunate enough to get a room on the unrenovated third floor (and possibly other floors). The so-called deluxe room, while roomy, was a combination of a second rate motel and a run down rooming house--gloomy, stained carpet, view of the interior roof, chipped and... More 

Review collected in partnership with Fairmont Hotels & Resorts

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Hugh, You may be aware that we are presently undergoing a complete renovation of our guestrooms and suites. We look forward to welcoming you back as we are confident you will be impressed with the improvements. Sincerely, Claude J. Sauvé General Manager More 

Ancaster, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 6 days ago NEW

Great Ottawa location and easy to access all the attractions. Staff are friendly and very helpful. Housekeeping does an exceptional job. During our stay the Chateau Laurier was sold out every night and it was quiet in our room for a great night's sleep.

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Steve, We are delighted that you enjoyed your stay in Ottawa’s Castle and hope to see you again soon! Sincerely, Claude J. Sauvé General Manager More 

Cambridge
1 review
5 of 5 stars Reviewed 6 days ago NEW

Excellent service, great room, yummy breakfast. Location is amazing as you are right downtown in the middle of all the great things Ottawa has to offer you. Easy walk to the war memorial, parliament buildings, and sparks street restaurants.

Review collected in partnership with Fairmont Hotels & Resorts

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We agree, we have the best location right in the heart of our Nation’s Capital. We look forward to welcoming you back one day in the near future. Sincerely, Claude J. Sauvé General Manager More 

Aylesbury
Top Contributor
85 reviews 85 reviews
18 hotel reviews
99 helpful votes 99 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

A beautiful building and a classic hotel with modern hotel facilities. We had a problem on arrival at 4pm in that our room was not ready and we had to wait for over an hour but on the plus side they gave us multiple bar vouchers and upgraded us to a king size room with a view so worth the... More 

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ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Dear Barrie, Our mission is to turn moments into memories and it is always nice to hear when we have been successful. Thank you for taking the time to share your comments with others on Trip Advisor. Sincerely, Claude J. Sauvé General Manager More 

Washington
1 review
5 of 5 stars Reviewed 1 week ago NEW

Fairmont château Laurier is a great hôtel right in thé downtown Ottawa. It close to everything including thé soccer stadium Where we went to see thé women's World cup. The staff Was amazing especially All thé ladies in thé breakfast room. Love thé hôtel and thé staff!!!

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We are delighted that you enjoyed your stay in Ottawa’s Castle! We look forward to seeing you again soon! Sincerely, Claude J. Sauvé General Manager More 

Kansas City, Missouri
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago NEW

So many great things about this beautiful Hotel! The staff, the rooms, the restaurants and facilities all met or exceeded our expectations. It was perfectly situated in the heart of downtown. We walked most everywhere. Shopping, dining and great tourist activities. Our trip was for a private cooking experience at Le Cordon Bleu which was an AMAZING adventure. Chef Xavier... More 

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

It certainly sounds as though you enjoyed our Capital City and all that it has to offer! We look forward to welcoming you back soon! Sincerely, Claude J. Sauvé General Manager More 

Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 1 week ago

We always stay at the Chateau Laurier when we go to Ottawa. My wife is a travel agent and I travel on business quite a bit. For overall experience I really have a hard time to beat this place. The history, the location and the service is excellent. Can't understand some of the negative reviews. Seems like a lot of... More 

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Our mission is to turn moments into memories and it is always nice to hear when we have been successful. We look forward to seeing you and your wife again soon! Sincerely, Claude J. Sauvé General Manager More 

Ottawa, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 1 week ago

It's big and pretentious so what's not to expect or like - considering you're staying in a historic city centre hotel? It's a must do if staying in town for a few days and want to treat yourself. Don't expect 5+ stars or accommodation - but you get what you expect as long as it's not the highest of high... More 

Was this review helpful? Yes
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

Thank you for sharing your thoughts with others on Trip Advisor. Sincerely, Claude J. Sauvé General Manager More 

Mississauga
1 review
2 of 5 stars Reviewed 1 week ago

I booked a room online and set check in time at 3 P.M ,after driving for almost 5 hours from Toronto to Ottawa I was so tired when I checked in they kept me waiting for more than 2 hours it never happened to me before, and the room smell was very bad. they had to move me one floor... More 

Review collected in partnership with Fairmont Hotels & Resorts

Was this review helpful? Yes 1
ChateauLaurier, General Manager at Fairmont Chateau Laurier, responded to this review

We regret that your arrival experience was not up to our usual high standard. We hope to welcome you back in style, in the not too distant future! Sincerely, Claude J. Sauvé General Manager More 

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