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Extended Stay Canada - Ottawa

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141 Cooper St, Ottawa, Ontario K2P OE8, Canada (Formerly Extended Stay Deluxe - Ottawa - Downtown)
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1 room 1 guest
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Extended Stay Canada - Ottawa
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391 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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Dartmouth, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

This hotel (more like an apartment) is great value. It is centrally located and close to everything (only 1-2 blocks from the canal and Velgo bike station, 10 minute walk to Parliament and the market etc). Has balcony with sliding door which is a nice feature. Has a fridge/stove which was great for bringing back a few things from the... More 

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Brampton, Canada
1 review
5 of 5 stars Reviewed 1 week ago

great service, clean, good location, comfortable beds, had a kitchen home away from home walking distance to center city, great restaurants, no pool but a gym new equipment, overall there should be more Stay Extended Hotels

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Kingston, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

A friend and I went through Hotwire and received a room for Extended Stay Ottawa. Neither of us had heard of this hotel before but after looking it up, realized the location was prime! We checked in late in the evening and reception was very friendly, getting us checked in quickly. She informed us that our parking options included their... More 

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Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our convenient location, friendly staff and comfortable rooms. I’m thrilled we were able to provide you with a home away from home experience! Once more, thank you for... More 

Collingwood, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I stayed for one night at this hotel. The front desk staff were friendly and allowed me to check in early (11:30am). Room is a suite with a separate living room and full kitchen. It is conveniently located and you can walk to all tourist sites. Sadly the air conditioner was very loud and that was a slight downfall. Also,... More 

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Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about the maintenance issues you experienced. We are sorry for this issue, but are happy to read you had a pleasant stay overall. I truly appreciate your comments regarding our friendly and accommodating staff. Once more, thank you for posting your review. We look... More 

Toronto, Canada
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Booked this place last minute since the whole of downtown Ottawa were booked during the Civic Weekend. Location - Right behind city hall - Close to many bars and restaurants - walking distance to parliament Parking - Free parking on the street during weekend (it can get super busy) - Hotel does have its own parking lot for a fees... More 

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Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies that your experience was not to your expectations. I discussed your comments with the team, and we are making sure that we are carefully inspecting rooms as well as working on ways to improve our breakfast. I am grateful for the feedback you provided... More 

Toronto
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was very spacious and clean with a complete kitchenette. You can save money if you like to cook! Beds were very comfortable. Location was within walking distance to many attractions-Parliament Hill, Bayward Market, Supreme Court, etc. Several good restaurants down the street on Elgin. Breakfast was included and was quite good-cereal, waffles, toast, coffee and fruit.

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Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our fully equipped kitchens, spacious rooms and convenient location. I’m thrilled that you found our hotel to be a good value! Thank you for choosing Extended Stay Hotels. We hope to see you again soon. More 

welland
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 4 weeks ago

We are a family of 6 - booked online called ahead to let them know we were indeed a family of 6 - two adults two teenagers two young children. I confirmed that we were in the suite suited for 6 as indicated on the website. We arrived they were out of parking - so they gave us the option... More 

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Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

I appreciate you bringing your experience to our attention. I am encouraged to read your remarks about our friendly service and clean suite; however, I am very sorry that you found the suite not suitably equipped. Your comments were reviewed by the staff, and we will remind our team to follow up on requests such as yours to make sure... More 

Travelers are raving about these Ottawa hotels

Brantford, Canada
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago

I actually ended up here using a discount online - so really this was self-inflicted. To be fair this place is likely great for people staying in Ottawa for business or work long-term but for a nice vacation or travel forget it. The place is essentially an old converted apartment building. They did a good job converting the lobby and... More 

Was this review helpful? Yes 3
Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

I appreciate you taking the time to write a review of your experience with us. Your comments in regards to the cleanliness of your suite are much appreciated; yet, I was disheartened to read that you were disappointed by the overall experience. As this hotel’s manager, I can assure you that we strive to provide all the comforts of home... More 

Halifax, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

They didnt clean our room for 5 days so we got no clean towels until we called down. The staff at the front desk was extremely rude and offensive. They kept telling us we were wrong about the wifi password not working until i went and got my laptop and brought it to the front desk and physically showed them... More 

Was this review helpful? Yes
Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your missed housekeeping service. Extended Stay offers a refresh service on the fourth day and I apologize that we did not provide you with this service. Additionally, I apologize for your difficulties with our Internet service. We... More 

Moncton, Canada
Level Contributor
94 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 260 helpful votes
3 of 5 stars Reviewed 5 weeks ago

We stayed at the Extended Stay in Ottawa over the Canaday Day celebrations. The location is fantastic, close to Parliament, close to lots of good shopping and restaurants, front desk and security are friendly and helpful, grab and go breakfast was sufficient as we ran out the door. Understanding that is was the Canada Day celebrations we expected some noise... More 

Was this review helpful? Yes 2
Manager_11525, General Manager at Extended Stay Canada - Ottawa, responded to this review

The staff and I read your review, and would like to thank you for writing such nice comments about our hotel. Please accept our apologies for the smoking issues you experienced. In response to your feedback, we will work to make sure we are better enforcing our nonsmoking policies. Still, we are glad you had a positive stay overall and... More 

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