Positives: The housekeeping staff is fabulous. This is quite possibly the cleanest hotel we have ever stayed in. The suites are quite spacious and well-appointed. The free summer kid's club is spectacular. Negatives: The construction (only one of three elevators is currently operational, which means 20 minute waits if you are on the eleventh floor). The front desk staff. The... more

We were very happy with the Albert at Bay suite. The rooms are huge and the full kitchen is a nice addition. The master bed was very comfortable and the staff were friendly. The adjoining restaurant (Baystreet Bistro) was not good...might be good for a beer/wine/pub grub, but do not order the lunch buffet-it was just plain "YUK" x 4. more

I am writing this from the Albert sitting in the cool office and on the very fast WiFi provided. I find this hotel clean, cool in this humid weather and extremely well situated in Ottawa. The parking is underground and seems very secure. I picked this hotel after reading Trip Advisor reviews and it lives up to the review and... more

Went to spend Canada Day in Ottawa and stayed here. Some problems at checkin. We were given a suite with 1 queen bed when we requested a king. The queen is really a double in disguise. The front desk insisted that there were no doubles but my husband and I lied on the bed and it was definately a double.... more

We managed to bag a queen suite each (travelling on business) at the last minute for a real bargain and after seeing this hotel at number 1 on Trip Advisor, we were over the moon, as previous experiences from trip advisor top hotels have been great and I use it religiously. On the first night we had to stay in... more

Ignore their packages, it's all fluff. The gym is nice and clean but no pool (which is nice if you're staying someplace and don't want to be surrounded by kids). The restaurants in the hotel are also a complete disaster, but there's a charming tex-mex spot around the corner and Baton Rouge across the street. Very clean and spacious rooms,... more

I am writing this review with a little trepidation ,as I dont want the best Hotel in Ottawa to get so busy I cant get a room any more. I have spent over 30 nights in Ottawa this year and about 25 last year and most have been in this great Hotel. Belive it or not I don't stay here... more

My daughter's dance team stayed at this property last weekend while they were participating in a nearby competition. Given the ages of the girls they all travel with their families. All together we had 20 rooms booked each with 4 - 6 people per room. Everyone had booked a room with 2 queen beds (reservations were made 8 months in... more

We were a bit hesitant at first as the "back way" from the airport into the city centre was a bit... sketchy... but the front desk staff, and the room were pleasant. As has been said before, the room is HUGE - rennovated apartment. Clean, if a bit worn... but hey, that's okay... Good internet connectivity included in the room... more