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All 68 Ottawa hotels

BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

3.0 of 5 Hotel   |   1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
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Ranked #36 of 68 Hotels in Ottawa
A recent review
4 of 5 stars Reviewed September 1, 2014
TracyFergus Fergus
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170 reviews from our community

Traveler rating
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    42
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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There are newer reviews for BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre
See the most recent reviews
Aylmer, Ontario, Canada
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed September 3, 2014

This hotel is confusingly located - the address DOES NOT come up on GPS. When you are sitting in the hotel parking lot, it comes up as "Baron's Motel" not Best Western, but if you search for "Baron's Motel" when you are not in the parking lot, it will direct you to Old Richmond Rd, several streets away. Also, it... More 

Was this review helpful? Yes 2
Fergus
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed September 1, 2014

We have slept in a lot of hotels over the years but I must say this is one of the most comfortable beds ever. We loved the pillows so much we wanted to find out where Best Western got them so we could get some for home. The hotel staff very friendly and we would return for sure.

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

We are all very glad that you enjoyed your stay with use. We use Simmons pillow-top mattresses and DuPont Invista ® Comforel ® Pillows. I am sure you will be looking forward to your next stay. More 

Cornwall, Canada
1 review
5 of 5 stars Reviewed August 20, 2014

Staff were very helpful, room perfect except for a too powerful A/C, great food at adjoining restaurant. Very good location for accessing shopping centres etc. by car. Nice housing area nearby for walking pets. A bit of road noise in our particular room overlooking road, but most rooms would have no such issue. No elevator, but help offered for bags.... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We do our best for our guest to have a clean and comfortable stay. I am glad you were able to stay with people who care. More 

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed August 18, 2014

The sauna is now closed and is a change room. The pool liner seemed crumpled and there was some gummy substance above the water line in certain areas. We did enjoy the pool and hot tub, but wondered about the cleanliness and maintenance of the facilities

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your review. We try to keep out pool area to the best possible cleanliness, We ask that all patrons wash themselves in the shower area before entering the pool. But it is hard to police such a policy. The pool liner is an odd phenomenon due to the salt water system. But it has not lost its... More 

Regina, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 17, 2014

Not sure how this hotel has a PLUS rating with Best Western. No breakfast served, tired run down hotel, not a property I'd be wanting to stay at for an extended length of time with the rock hard beds.

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am very sorry to hear about your stay not being satisfactory. Normally our pillow top mattresses are well received. But everyone has their comfort level. The restaurant attached to us is a separate company. As such we cannot offer a free complimentary breakfast. Best Western Does have a Bed and Breakfast rate that is use by all Best Westerns... More 

Belleville, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 11, 2014

We stayed at this hotel August 1st and 2nd 2014. Yes, the hotel is an older hotel, but in our experience, it was very clean. I didn't notice carpet stains like the others. It doesn't have an elevator, so lugging everything upstairs was an inconvenience but certainly not a huge one. If you are elderly etc, I would ask for... More 

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for this fine report. The mattresses you asked about is the Simmons Beautyrest pillow top mattress. They are great. We have the largest pool and hot tub inn the Ottawa area and we maintain the salt water system the best we can. The weekend that you stayed there was a large electronic music festival in the area. It... More 

Listowel, Canada
Contributor
15 reviews 15 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 10, 2014

Spent a couple nights here in August of 2014. Old hotel, definitely in need of some TLC to give it a bit of a facelift (it's looking a bit tired in the hallways). The advantage of older hotels - it was fairly quiet despite a relatively busy road out front. The biggest challenge we had was when we got to... More 

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. As an older hotel the structure is well built. The front desk was confused for a bit as an Item like a shower curtain never disappears. We have plenty of request for extra towels but a curtain is a whole different thing. I glad my senior staff where able to fix the problem for you.... More 

The West
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 4, 2014

The staff were great and the pool and hot tub (salt water) were nicely maintained. The little patios were nice but need to be cleaned from time to time. Smoking should not be allowed near the building as it tends to permeate the rooms and leave a permanent smell!

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We have tried many things to eliminate smoking near the building but out side of policing around the clock, people do not realize the impact they have. Especially if you are smoking in front of an ac unit. More 

Ottawa, Canada
Senior Contributor
34 reviews 34 reviews
20 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed August 3, 2014

We needed a pet-friendly hotel (cats) in the area while relocating... this one came with the grandiose title of "convention center" so we booked a few nights. The title makes you think that it's a good sized-hotel... one that at least has an elevator to access the second floor. Nope. You need to lug everything up to your room. First... More 

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am Very sorry about your stay. We are usually top notch in our service and care. We do consider ourselves a conference center with over 5000 sq feet of meeting space with in our 7 rooms. Unfortunately the hotel was built in the early 70s and a provision was not made for any elevators at the time. Though we... More 

Minden, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 2, 2014

The Kanata Best Western is conveniently located a short distance from Connaught Ranges, and across the street from a small Tim Hortons. The staff is friendly and they always try to accommodate your room choice. The restaurant is not what it used to be (fine dining) and is now more like pub food, but they do have some decent beers... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am very glad you enjoyed our hotel and friendly staff. Location is very important and we are just 5 min away from both highways. In case you need that Tim Horton's fix but don't want to cross the street; the gas station next door also served Tim Horton's Coffee. The Restaurant was a classic grill and is now moving... More 

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Additional Information about BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

Address: 1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre 3*
Number of rooms: 83
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Also Known As:
Best Western Plus Barons Hotel And Conference Centre
Best Western Ottawa
Ottawa Best Western

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