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BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre

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1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
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BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre
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BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre
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224 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
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  • French first
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  • All months
    (224)
  • Mar-May only
    (60)
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    (59)
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Trenton, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Really good hotel for what you pay. If you have kids very nice clean pool. Good assortment of room choices. Decent restaurants near hotel also. Easy to get to if coming from west of city. Friendly staff.

Was this review helpful? Yes 2
Oshawa, Canada
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 1 week ago

the hotel is clean and well laid out, the pool was warm and enjoyed by the kids. The restaurant food was very good and would eat there again - Baby Back ribs - great smoke flavour. The hotel did not warn or make any effort to advise other guests that there were two teams from out of town .. the... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

I do apologize the the issue you had with the team. I do assure you that the Front Desk was aware and was handling the situation. Because of the lack of response from the guest, the front desk even involved the local police to assist in the noise disturbances. More 

Oakville, Canada
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
3 of 5 stars Reviewed 1 week ago

We took 2 rooms (on different floors) and both have been updated and were comfortable. The hotel itself is in need of updating. Carpets looked worn and dirty, exit doors were not secure and the lobby/ breakfast areas have seen better days. Price was right for a 1 night stay and yes I would stay here again.

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. This year we are heavily involved in the install of our first elevators. For 2016 we are planing complete revamping of the public carpets, wall paper, signs and lighting More 

Calgary
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We enjoyed our week stay at this hotel. The bed was comfortable, the room was clean and very quiet. We used the pool every day. Food at the restaurant on site was very good. Lots of parking. We did not use it but they have a BBQ area with picnic tables which I found too late to use. Nice place... More 

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

Thank you for your review. We have many options here at the hotel and the local area has great amenities. Hopefully you can try the BBQ on your next stay. More 

Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Basic comfortable hotel. Hallways and room were clean. Beds were comfortable. Front desk staff were helpful and friendly. Pool was closed for the first few days of our stay for maintenance but opened the day before we left. It was a pleasant surprise because it was ahead of schedule. We were there for sightseeing and a sports event so we... More 

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

Than you for the report. We try to have all the amenities a guest would need at the hotel. Free parking and Wifi. Onsite restaurant, large tv, coffee maker and fridge in every room. We always announce a pool closure for a bit longer to make up for an unforeseen issues. And they we try as hard as possible to... More 

Cannock, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were very comfortable for the night breaking our journey from Quebec to Toronto. The staff were very pleasant and helpful. We enjoyed our meal in the restaurant. On of the nicest meals over the 24 days in Canada. The young man who served us was very personable and helpful

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

I am glad your short stay was comfortable. We are very proud of the Smokehouse we have at the hotel. More 

Kingston, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Excellent customer service from Sarah at the front desk. She ensured that my family was taken care of at check-in and throughout our 4 night stay. This was our last stop from a long road trip, which included 6 other hotels, and the customer service at this one was superior to all the rest - by far! The pool is... More 

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

Thank you very much Sarah is a delight at the front desk. We have some ongoing renovations currently which will be finished by the end of 2016. This will help with the hotel looking "dated" More 

Toronto, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Stayed for one night in May, pleasant stay, the staff were very friendly. The room clean and spacious. Kids enjoyed the pool. Good internet connection. I booked through hotels.com. I would recommend the hotel.

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

Thank you for this review. We are proud of having the largest hotel pool in the Ottawa area. and good Wifi is an essential these days. More 

Toronto
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed for one night mid-week. The staff were becoming and efficient. My husband used the pool and was pleased with it. Our room was very clean and quite spacious. We would recommend this hotel to others for a similar stay. In the area there are many restaurants and stores so it is quite convenient. Parking is both free and... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

Thank you for the kind review. I am glad you enjoyed your stay and found all the amenities you needed. More 

St. Catharines, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

When we visit family in Ottawa, we have found that the Best Western Kanata is very conveniently located for visiting family. Service and accommodation is consistently good. There are also good restaurants nearby, as well as in the hotel. We always ate breakfast at the hotel restaurant - excellent.

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa Kanata Hotel & Conference Centre, responded to this review

Thank you for your review. We are proud to be one of the best hotels in the city's west end. and the neighbor hood is great place to be with lots of shops around. More 

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