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All 66 Ottawa hotels

BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

3.0 of 5 Hotel   |   1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
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57%
Ranked #34 of 66 hotels in Ottawa
A recent review
5 of 5 stars reviewed 1 week ago
Roderick M Cornwall, Canada
  • Overview
  • Reviews (148)
  • Photos (49)
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148 people have reviewed this hotel

Traveler rating
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See reviews for
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Cornwall, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Staff were very helpful, room perfect except for a too powerful A/C, great food at adjoining restaurant. Very good location for accessing shopping centres etc. by car. Nice housing area nearby for walking pets. A bit of road noise in our particular room overlooking road, but most rooms would have no such issue. No elevator, but help offered for bags.... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 1 week ago

The sauna is now closed and is a change room. The pool liner seemed crumpled and there was some gummy substance above the water line in certain areas. We did enjoy the pool and hot tub, but wondered about the cleanliness and maintenance of the facilities

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your review. We try to keep out pool area to the best possible cleanliness, We ask that all patrons wash themselves in the shower area before entering the pool. But it is hard to police such a policy. The pool liner is an odd phenomenon due to the salt water system. But it has not lost its... More

Regina, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Not sure how this hotel has a PLUS rating with Best Western. No breakfast served, tired run down hotel, not a property I'd be wanting to stay at for an extended length of time with the rock hard beds.

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am very sorry to hear about your stay not being satisfactory. Normally our pillow top mattresses are well received. But everyone has their comfort level. The restaurant attached to us is a separate company. As such we cannot offer a free complimentary breakfast. Best Western Does have a Bed and Breakfast rate that is use by all Best Westerns... More

Belleville, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at this hotel August 1st and 2nd 2014. Yes, the hotel is an older hotel, but in our experience, it was very clean. I didn't notice carpet stains like the others. It doesn't have an elevator, so lugging everything upstairs was an inconvenience but certainly not a huge one. If you are elderly etc, I would ask for... More

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for this fine report. The mattresses you asked about is the Simmons Beautyrest pillow top mattress. They are great. We have the largest pool and hot tub inn the Ottawa area and we maintain the salt water system the best we can. The weekend that you stayed there was a large electronic music festival in the area. It... More

Listowel, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

Spent a couple nights here in August of 2014. Old hotel, definitely in need of some TLC to give it a bit of a facelift (it's looking a bit tired in the hallways). The advantage of older hotels - it was fairly quiet despite a relatively busy road out front. The biggest challenge we had was when we got to... More

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. As an older hotel the structure is well built. The front desk was confused for a bit as an Item like a shower curtain never disappears. We have plenty of request for extra towels but a curtain is a whole different thing. I glad my senior staff where able to fix the problem for you.... More

The West
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

The staff were great and the pool and hot tub (salt water) were nicely maintained. The little patios were nice but need to be cleaned from time to time. Smoking should not be allowed near the building as it tends to permeate the rooms and leave a permanent smell!

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We have tried many things to eliminate smoking near the building but out side of policing around the clock, people do not realize the impact they have. Especially if you are smoking in front of an ac unit. More

Ottawa, Canada
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
17 helpful votes 17 helpful votes
1 of 5 stars Reviewed 4 weeks ago

We needed a pet-friendly hotel (cats) in the area while relocating... this one came with the grandiose title of "convention center" so we booked a few nights. The title makes you think that it's a good sized-hotel... one that at least has an elevator to access the second floor. Nope. You need to lug everything up to your room. First... More

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Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am Very sorry about your stay. We are usually top notch in our service and care. We do consider ourselves a conference center with over 5000 sq feet of meeting space with in our 7 rooms. Unfortunately the hotel was built in the early 70s and a provision was not made for any elevators at the time. Though we... More

Minden, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The Kanata Best Western is conveniently located a short distance from Connaught Ranges, and across the street from a small Tim Hortons. The staff is friendly and they always try to accommodate your room choice. The restaurant is not what it used to be (fine dining) and is now more like pub food, but they do have some decent beers... More

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am very glad you enjoyed our hotel and friendly staff. Location is very important and we are just 5 min away from both highways. In case you need that Tim Horton's fix but don't want to cross the street; the gas station next door also served Tim Horton's Coffee. The Restaurant was a classic grill and is now moving... More

Montreal, Canada
Contributor
16 reviews 16 reviews
3 hotel reviews
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was clean and peaceful. I booked two rooms and in one of them the room key was not working the next day. Most of the staff including the ones at the front desk never greet their customer, not sure it is cultural but only one immigrant staff said good morning. They do not offer free breakfast for the... More

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you and I am glad you enjoyed your stay. We have top notch facilities and our staff is usually friendly. We will use this as an example on how important it is to great the customers at every chance. More

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 22, 2014

We were pleased with our one night stay at Best Western. We arrived early, and asked to drop off our bags, but the receptionist checked, and room was ready so allowed us to check in early. The hotel was quiet, and the staff was friendly and helpful. The room was clean, and the pool was great! The only disadvantage -... More

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you very much for your response. We try to accommodate our guests to the best of our ability. If a room is ready and inspected, we would not hesitate to start your stay earlier. More

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Additional Information about BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

Address: 1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre 3*
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Also Known As:
Best Western Plus Barons Hotel And Conference Centre
Best Western Ottawa
Ottawa Best Western

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Near BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#5 Best Value Hotel in Ottawa
Hotel Class
Number of rooms
83

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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