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All 66 Ottawa hotels

BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

3.0 of 5 Hotel   |   1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
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58%
Ranked #33 of 66 hotels in Ottawa
A recent review
4 of 5 stars reviewed yesterday
Victoria A Toronto, Canada
  • Overview
  • Reviews (142)
  • Photos (49)
  • Amenities
  • Room tips (27)
  • Location
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142 people have reviewed this hotel

Traveler rating
    43
    41
    32
    16
    10
See reviews for
54
30
5
31
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Toronto, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

We were pleased with our one night stay at Best Western. We arrived early, and asked to drop off our bags, but the receptionist checked, and room was ready so allowed us to check in early. The hotel was quiet, and the staff was friendly and helpful. The room was clean, and the pool was great! The only disadvantage -... More

Was this review helpful? Yes
Sudbury, Ontario, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed for one night, it was fine. Staff not overly caring but ok, too bad there wasn't any complimentary breakfast, but there is a restaurant on site. Room was smaller then the one we stayed in the night before (Holiday Inn Express on Gibford Drive in Ottawa) There is a nice pool!

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We try to provide the best service in the industry but we must have come short on your stay and I am sorry for that. We do have a bed a breakfast rate on our web site if you would like breakfast to be included. The hotel was building in the 1970s and size size... More

Outer Cove
Senior Contributor
43 reviews 43 reviews
29 hotel reviews
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed 4 weeks ago

I stayed at this hotel for a week while attending meetings in Ottawa. Every where I normally stay was booked up so I had to stay farther outside the city. I had a great deal of difficulty finding the hotel because my GPS does not recognize their address. I tried several times, even in the hotel parking lot, to get... More

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for taking the time for such a detailed account of you experience with us. We do try our best to give the guest as much modern amenities while keeping the heritage of the building. Guest satisfaction is our top priority and we are glad that we served you well. More

Nepean, Canada
1 review
4 of 5 stars Reviewed June 16, 2014

Our stay here was smooth and comfortable. The pool is delightful, and open early enough in the morning that we were able to make use of it before checking out. It is a real delight to swim in a large pool, and have it all to yourself! Breakfast was excellent and the prices were very reasonable. The event we attended... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for taking to time to review our hotel. I am glad to hear that your event was a big success, you put a lot of work into it. Many people find that exercising and swimming in the morning is a great way to get their day started; and as they say, breakfast is the most important meal of... More

Kitchener, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 15, 2014

The Best Western in Bells Corners was clean and comfortable with many amenities including a exercise room, pool and hot-tub which regrettably I had no time to use. . This hotel served my purpose as it was close to Nepean, Barrhaven and Kanata.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We are a grand Business PLUS hotel that has all the amenities you need for a successful business trip. The pool and hot tub are great way to unwind after a long day and our high speed wireless will keep you connected to your business and family. More

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 4, 2014

There were big bug in the washroom and the staff did not care. Looks like it is normal to have bug. Checkout staff was not friendly who I have told about the bug. Also, the check in staff accomodated in a handicap room and I am not a handicap person. If you like TV...it was good cable TV.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for reporting. As mentioned we did acknowledge that there was an ant in your bathroom and we did remove it. We do have the odd ant cross our ground floor rooms. I cannot explain why the central reservation system would pick an accessible room while you were on the phone with them. We would have moved you to... More

Ottawa, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 2, 2014

I like staying at this hotel for the salt water pool. It is a good size and open early in the morning. The staff was very helpful when I needed extra hangers and packets of coffee. The hotel was quiet and restful. It's not far from Kanata and near the Queensway to downtown Ottawa.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We try our best to make every guest stay as comfortable as possible. supplying extra hangers coffee, or towels are just a small bit of the extra mile we would provide. I am glad you liked our pool and a hot tub facilities. We look forward to seeing you back. More

Top Contributor
74 reviews 74 reviews
16 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 28, 2014

Spent two nights here. Room was reasonably clean and staff was pleasant, but this place needs upgrades. It just has a shabby and dark appearance all around. The room furniture is mismatched, TV is tiny. Staff in the restaurant were very bright and cheerful at breakfast. The location was convenient for our purposes but this facility has seen better days.... More

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am sorry to hear your your stay. We are conveniently located and have some of the friendliest staff in the business. Our Tvs are 32 inches big but as entertainment units get bigger and bigger in homes; hotels do have to follow that trend. All furniture is approved by Best Western standards and we comply to their design practices.... More

Nova Scotia, Canada
1 review
3 of 5 stars Reviewed May 5, 2014

Stayed at the best western in Kanata for 4 nights, and found the bed was very soft and rundown. The room was crowded with furniture screwed together and shaky. The staff was pleasant and the onsite restaurant was very accomodatiing. There were local retail and food and beverages locations within walking distance that made the experience better. I would recommend... More

Review collected in partnership with Best Western

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. Our beds are pillow tops mattresses which gives you a very soft feel to them. The hotel is located in a great area with many shops and food outlets. Are staff are hear to greet you and provide any information you need about the Ottawa area. I hope you will stay with us again. More

Ottawa, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 1, 2014

I have stayed at this hotel for the past 3yrs and I have nothing bad at all to say. I had only a small issue this yr with our next rm guests and it was taken care of immediately. I would highly reccomend this hotel to those who need a place to stay that is close to shopping and restaurants.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your review We go greatly appreciate your patronage, and enjoy see your family every time you arrive. Other guests can be unpredictable and we try to manager everyone so that all guest can enjoy their stay at the hotel. At Best Western, you stay with people who care. More

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Additional Information about BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

Address: 1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre 3*
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Also Known As:
Best Western Plus Barons Hotel And Conference Centre
Best Western Ottawa
Ottawa Best Western

49 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Best Value Hotel in Ottawa
Hotel Class
Number of rooms
83

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