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All 66 Ottawa hotels

BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

3.0 of 5 Hotel   |   1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
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57%
Ranked #34 of 66 Hotels in Ottawa
A recent review
4 of 5 stars reviewed 2 weeks ago
MuskokaSteph Gravenhurst, Canada
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152 reviews from our community

Traveler rating
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    45
    36
    17
    11
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61
33
5
33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Any
English first
Gravenhurst, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We chose to stay here due to it being pet-friendly; we were very happy with the over-all experience - comfortable, clean room, very friendly and accommodating staff. A quick walk to Shopper's Drug Mart, LCBO, East Side Mario's. Had 2 nice meals at the adjoining restaurant and the wait staff there were great. Quick drive to the highway. Would certainly... More

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Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Great place for us and the rooms are very comfortable especially no bed. Breakfast is not included which is a shame. They allow pets and have a lovely courtyard out back. Great Thai restaurant in the plaza next door. Convenient that the beer store is around the corner and a mini mall across the street with a Tim Hortons.

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Aylmer, Ontario, Canada
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

This hotel is confusingly located - the address DOES NOT come up on GPS. When you are sitting in the hotel parking lot, it comes up as "Baron's Motel" not Best Western, but if you search for "Baron's Motel" when you are not in the parking lot, it will direct you to Old Richmond Rd, several streets away. Also, it... More

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Fergus
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We have slept in a lot of hotels over the years but I must say this is one of the most comfortable beds ever. We loved the pillows so much we wanted to find out where Best Western got them so we could get some for home. The hotel staff very friendly and we would return for sure.

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Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

We are all very glad that you enjoyed your stay with use. We use Simmons pillow-top mattresses and DuPont Invista ® Comforel ® Pillows. I am sure you will be looking forward to your next stay. More

Cornwall, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

Staff were very helpful, room perfect except for a too powerful A/C, great food at adjoining restaurant. Very good location for accessing shopping centres etc. by car. Nice housing area nearby for walking pets. A bit of road noise in our particular room overlooking road, but most rooms would have no such issue. No elevator, but help offered for bags.... More

Review collected in partnership with Best Western

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Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We do our best for our guest to have a clean and comfortable stay. I am glad you were able to stay with people who care. More

Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 of 5 stars Reviewed 4 weeks ago

The sauna is now closed and is a change room. The pool liner seemed crumpled and there was some gummy substance above the water line in certain areas. We did enjoy the pool and hot tub, but wondered about the cleanliness and maintenance of the facilities

Review collected in partnership with Best Western

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Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your review. We try to keep out pool area to the best possible cleanliness, We ask that all patrons wash themselves in the shower area before entering the pool. But it is hard to police such a policy. The pool liner is an odd phenomenon due to the salt water system. But it has not lost its... More

Regina, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Not sure how this hotel has a PLUS rating with Best Western. No breakfast served, tired run down hotel, not a property I'd be wanting to stay at for an extended length of time with the rock hard beds.

Review collected in partnership with Best Western

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Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

I am very sorry to hear about your stay not being satisfactory. Normally our pillow top mattresses are well received. But everyone has their comfort level. The restaurant attached to us is a separate company. As such we cannot offer a free complimentary breakfast. Best Western Does have a Bed and Breakfast rate that is use by all Best Westerns... More

Belleville, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 11, 2014

We stayed at this hotel August 1st and 2nd 2014. Yes, the hotel is an older hotel, but in our experience, it was very clean. I didn't notice carpet stains like the others. It doesn't have an elevator, so lugging everything upstairs was an inconvenience but certainly not a huge one. If you are elderly etc, I would ask for... More

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Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for this fine report. The mattresses you asked about is the Simmons Beautyrest pillow top mattress. They are great. We have the largest pool and hot tub inn the Ottawa area and we maintain the salt water system the best we can. The weekend that you stayed there was a large electronic music festival in the area. It... More

Listowel, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 10, 2014

Spent a couple nights here in August of 2014. Old hotel, definitely in need of some TLC to give it a bit of a facelift (it's looking a bit tired in the hallways). The advantage of older hotels - it was fairly quiet despite a relatively busy road out front. The biggest challenge we had was when we got to... More

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Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. As an older hotel the structure is well built. The front desk was confused for a bit as an Item like a shower curtain never disappears. We have plenty of request for extra towels but a curtain is a whole different thing. I glad my senior staff where able to fix the problem for you.... More

The West
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed August 4, 2014

The staff were great and the pool and hot tub (salt water) were nicely maintained. The little patios were nice but need to be cleaned from time to time. Smoking should not be allowed near the building as it tends to permeate the rooms and leave a permanent smell!

Was this review helpful? Yes
Shawn R, Manager at BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre, responded to this review

Thank you for your response. We have tried many things to eliminate smoking near the building but out side of policing around the clock, people do not realize the impact they have. Especially if you are smoking in front of an ac unit. More

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Additional Information about BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre

Address: 1876 Robertson Road, Ottawa, Ontario K2H 5B8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Ottawa/Kanata Hotel & Conference Centre 3*
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Also Known As:
Best Western Plus Barons Hotel And Conference Centre
Best Western Ottawa
Ottawa Best Western

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