We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN PLUS Ottawa City Centre

3.0 of 5 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Hotel website
Hotel deals
Offers & Announcements
Save up to 20%
Best prices for -
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Certificate of Excellence 2014
BEST WESTERN PLUS Ottawa City Centre
Professional photos View all
Browse nearby
BEST WESTERN PLUS Ottawa City Centre
Write a Review

231 reviews from our community

Traveler rating
    81
    96
    41
    10
    3
See reviews for
85
49
18
56
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
  • All months
    (231)
  • Mar-May only
    (49)
  • Jun-Aug only
    (87)
  • Sep-Nov only
    (64)
  • Dec-Feb only
    (31)
All months
There are newer reviews for BEST WESTERN PLUS Ottawa City Centre
See the most recent reviews
Barcelona, Spain
Senior Contributor
35 reviews 35 reviews
4 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed September 3, 2014

Hmmm, the room was very clean and correct, except we didn't know how to turn off the air conditioning (there's a slightly hidden thermostat, but it also goes off once the room key/card is removed from the thing you put it in so as to get light and electricity). Very well located, close to Elgin Street - 2 or 3... More

Was this review helpful? Yes 2
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 1, 2014 via mobile

Very nice basic accommodations. Good price, has a great pool and free in room wi-fi (as opposed to the Hilton who makes you pay for wi-fi). Clean and comfortable and a good place to launch your Ottawa explorations. Staff is friendly and has helpful suggestions.

Was this review helpful? Yes 3
BWOttawaCityCentre, Director of Customer Service at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear Grant H, Thank you for taking the time to review Best Western Plus Ottawa City. We are pleased to hear your great review of our hotel. Your support and feedback inspires our staff to provide every guest with the best customer service and to continue to improve. We hope to see you again on your next visit to Ottawa.... More

Port Alberni, Canada
Contributor
18 reviews 18 reviews
11 hotel reviews
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 28, 2014

We liked the location, if staying longer than overnight, leave your vehicle at the Hotel and take local transit to get to City Centre and Hull, very convenient and easy. I used the guest laundry, pool, all great. We had to get some repairs to our vehicle and found the Ford dealership just by the HWY exit. My only complaint... More

Was this review helpful? Yes 3
BWOttawaCityCentre, Director of Customer Service at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear 1WestCoast, Thank you for taking the time to review Best Western Plus Ottawa City Centre on Tripadvisor. We appreciate your positive review and appreciate your constructive remarks about the air conditioner. It is only through the observations of our guests that we are able to improve our hotel. We hope that we may have the privilege of welcoming you... More

Hamilton, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed August 27, 2014

Breakfast not included and restaurant does not open early enough. The fridge still had items in it when I checked in and the garbage had not been emptied. The coffee in the room was decaffinated and there wasn't any tea.

Review collected in partnership with Best Western

Was this review helpful? Yes
BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Thank you for taking the time to review your recent stay on Tripadvisor.com. We value all of our guest's feedback. I am so sorry that we had not emptied a garbage container in your room before you checked in, as well as the fridge having items left in it. I have reviewed this with our housekeeping team to ensure that... More

Port Hope, Canada
Reviewer
5 reviews 5 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 26, 2014

The room was very clean and the bed was comfortable. The hotel was quiet and the staff was helpful and friendly. The restaurant downstairs had a very good breakfast for a reasonable price. We had no view from our room just a brick wall.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 21, 2014

The hotel was an excellent place to stay. Staff are excellent and very pheasant to deal with. The rooms are very clean and smell fresh when you enter. The food there was good and reasonably priced. The pool is outside and heated so we had no trouble going for a dip, very clean also. Very short drive to downtown which... More

Review collected in partnership with Best Western

Was this review helpful? Yes 4
Woodstock, Ontario, Canada
Senior Contributor
40 reviews 40 reviews
4 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed August 17, 2014

After nine hours of driving it was nice to be greeted by friendly front desk staff. Once checked in we headed to our room...it took a bit to get the key card to work but eventually got in. Being as I have worked hotel management I have high expectations so the first thing I did was thoroughly check the room...a... More

Was this review helpful? Yes 1
Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 17, 2014

Charming hotel recommended especially for families visiting Ottawa. Very comfortable rooms with excellent aminities including a heated outdoor pool. Nicely located with easy access to the attractions and highlights of Ottawa city.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
GMMaciesHotel, Director of Customer Service at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear ChannaJ, Thank you for taking the time to review our hotel on Tripadvisor. We really appreciate your positive remarks and will pass them on to our Staff. It is through the feedback from our guests that motivates us to continue improving our hotel and service. We look forward to welcoming you and your family back to Best Western Plus... More

carrying place ontario, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 14, 2014

great hotel clean friendly and fun great food and a great wine list they take you to the airport when they say and pick you up and bring you right to your car if you are not staying over service was amazing

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Stirling, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 11, 2014

great place to stay// free parking// great staff//near a great restaurant called monkey joes and there is a mall right across the street//right near the 417 so easy access to that// rooms are also very clean and temperature can be easily regulated and room service was quick and friendly and make a great and reasonable priced breakfast

Review collected in partnership with Best Western

Was this review helpful? Yes 3
GMMaciesHotel, Director of Customer Service at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear susan u, Thank you for taking the time to review our hotel on Tripadvisor. We really appreciate your positive remarks and will pass your compliments on to our Staff. It is through positive feedback from guests such as yourself that help motivate us to continue to improve our hotel and service. We look forward to welcoming you and your... More

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN PLUS Ottawa City Centre? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Ottawa City Centre 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Expedia, Booking.com, Hotels.com, Priceline, Travelocity, Best Western, Despegar.com, TripOnline SA and Odigeo so you can book your BEST WESTERN PLUS Ottawa City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Ottawa
Ottawa Best Western

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (10)
Viewed
View from room (1)
Viewed
Other (9)

Management photos: Courtesy of the property manager

Viewed
All management photos (35)
Viewed
Pool/beach area (1)
Viewed
Room/suite (12)
Viewed
Hotel & grounds (4)
Viewed
Dining (2)
Viewed
Bathroom (1)
Viewed
Other (15)
Hotels you might also like...
Check In Check Out
Prices are for 1 room, 2 adults
Price Your Stay