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BEST WESTERN PLUS Ottawa City Centre

3.0 of 5 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
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Certificate of Excellence 2014
BEST WESTERN PLUS Ottawa City Centre
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BEST WESTERN PLUS Ottawa City Centre
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238 reviews from our community

Traveler rating
    82
    102
    40
    11
    3
See reviews for
86
51
18
61
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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Combermere, Canada
1 review
5 of 5 stars Reviewed 1 week ago

A very clean hotel with friendly and helpful staff plus a very good restaurant, and lots of parking. Our trips to Ottawa are mostly for medical appointments at Ottawa Hospitals. The lobby is always tastefully decorated, with comfortable chairs and a lit fireplace which is inviting and cosy.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
Ottawa, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Because my Husband had an early appointment at the Ottawa Civic Hospital, we decided to stay at Macies, and we reserved for two nights as we did not know how long the procedure might be. We had a very nice, large room with two queen beds. We found the room to be very clean and comfortable. We made use of... More 

Was this review helpful? Yes 1
Pembroke, Canada
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

If attending a Senators' hockey game or checking out the new Tangers Mall, it is worth the short drive on the Queensway to get the best value for your dollar. I have been staying at this hotel for the last ten years, and I have seen its progression from a standard fare type of hotel to the Best Western Plus... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 1
chesley, Canada
2 reviews
4 of 5 stars Reviewed December 22, 2014

Good clean hotel. Nice restaurant, fine clean room, friendly service. As a family unit there were no surprises and the stay was most enjoyable. Visited the museums and war memorial . Recommend this hotel.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear Roger B, Thank you for taking the time to review Best Western Plus Ottawa City Centre. We really appreciate your positive comments. It is great to know that we did provide you with a great stay. It is comments like yours that motivate us to continue improving our hotel and service. We look forward to welcoming you back in... More 

Vancouver, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 7, 2014

Could not get usual downtown Ottawa hotel - did one night at this not so downtown hotel. Very reasonable, internet free and good, clean, neat & breakfast (pay extra) was good. Near government buildings and could walk to Public Health Agency of Canada

Was this review helpful? Yes 1
BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear Stevebeer, Thank you for taking the time to review Best Western Plus Ottawa City Centre. We really appreciate your positive review. It is great to know that we did a good job even though we were not your first choice. We look forward to welcoming you back in the future. Kind regards, Darren Ryan More 

Contributor
11 reviews 11 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 30, 2014

Our room was very big and clean. We booked through Booking a Queen Size Bed and they upgraded us for free to a double Queen bed. The receptionist was very kind and happy to give us information about our trip to Ottawa of the next day (indicating us places to visit and how to reach them).

Was this review helpful? Yes 1
BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear tottaga, Thank you for taking the time to review your recent stay at the Best Western Plus Ottawa City Centre. We will pass your positive comments about our hotel on to our staff. We look forward to the opportunity of serving you in the future. Kind regards, Darren Ryan More 

Richmond Hill, Canada
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 30, 2014

I come to Ottawa on business and always enjoy staying at this hotel. Very good staff, clean and in a great location for me to get around the city. I use the room service alot and they are quick, food is hot and very good.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
BWOttawaCityCentre, Guest Relations Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear Iris O, Thank you for taking the time to provide such a positive review of the Best Western Plus Ottawa City Centre and Café 1274. It is through guests like yourself that motivate us to continually strive for improvement. We look forward to seeing you again in the near future. Kind regards, Tracey Power More 

1 review
2 of 5 stars Reviewed November 28, 2014

room was cold ..thin worn out blanket .paper thin bedspread ..plunger in tub was broken ? ! was a damage deposit of 200 that we were not told about. we asked for handicap parking close to our room . we.were sent at the back ,of motel to park ..room was in the front .... when there was in fact parking... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
BWOttawaCityCentre, General Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear 391louiseh, Thank you so much for taking the time to share your experience with us. We were disappointed to learn that your stay was unpleasant and we would like to apologize. Your comfort is one of our highest concerns and your comments will be investigated and addressed. We hope that we will have another opportunity to WOW you in... More 

Orillia, Ontario
Senior Reviewer
6 reviews 6 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 24, 2014

This is just a great hotel to say in. It's clean, the facilities are new, the staff are perhaps the best in town AND there is a great breakfast restaurant. Located close to the highway, 10 minutes from down town. This is the place in Ottawa.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
BWOttawaCityCentre, Guest Relations Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear kmrbsc, Thank you for taking the time to write such a great review about us for future travelers to read. We are so pleased that you enjoy your stays with us as it is our priority to make you feel comfortable and at home. We look forward to continuing to welcome you back in the future. Kind regards, Tracey... More 

Belleville, Canada
Top Contributor
69 reviews 69 reviews
12 hotel reviews
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed November 20, 2014

We had planned to stay for 2 nights while a relative was at the Heart Centre, but ended up staying 5 nights. The staff were great about everything, especially as we kept adding a night. This is a lovely hotel. The lobby was very nice and our room was spacious. We loved the fact that there were two wing chairs,... More 

Was this review helpful? Yes 2
BWOttawaCityCentre, Guest Relations Manager at BEST WESTERN PLUS Ottawa City Centre, responded to this review

Dear Jill K, Thank you for taking the time to provide such a positive review. We are so glad that your stay was comfortable and that while staying you felt well cared for. We will pass on your compliments to all of our Staff and to Café 1274. We look forward to welcoming you back in the future. Kind regards,... More 

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Additional Information about BEST WESTERN PLUS Ottawa City Centre

Address: 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada (Formerly BEST WESTERN PLUS Macies Hotel)
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN PLUS Ottawa City Centre 3*
Number of rooms: 123
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Also Known As:
Best Western Ottawa
Ottawa Best Western
Hotel Style:
#5 Best Value Hotel in Ottawa
#17 Family Hotel in Ottawa
#22 Business Hotel in Ottawa
#23 Romantic Hotel in Ottawa

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