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All 66 Ottawa hotels

BEST WESTERN PLUS Macies Hotel

3.5 of 5 Hotel   |   1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada
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76%
Ranked #21 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 4 days ago
Linda K Sturgeon Falls, Canada
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159 people have reviewed this hotel

Traveler rating
    56
    67
    27
    7
    2
See reviews for
62
25
17
42
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Sturgeon Falls, Canada
1 review
5 of 5 stars Reviewed 4 days ago NEW

Room was large, with plenty of seating arrangement, when having people meet you at the hotel. Entrance very clean, room very clean and comfortable... Would definatly stay there again. Price was cheaper than the last place I stayed at.

Review collected in partnership with Best Western

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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed here while visiting universities with my daughter last fall and were pleasantly surprised. This was a convenient and inexpensive hotel that offered a clean, comfortable accomodations. The check in staff were very friendly and efficient, and overall this hotel was far nicer than I would have expected for the price. I would definitely recommend this hotel to anyone... More

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GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear SLJTAV, Thank you for taking the time to review our hotel on Tripadvisor. We really appreciate your positive remarks and will pass your compliments on to our Staff. It is genuine comments from guests such as you that help motivate us to continue to improve our hotel and service. We look forward to welcoming you and your family back... More

Hamilton, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Compared to other hotels in Ottawa, Macie's offers good value and convenient location for business or pleasure. Within a short ride to most government complexes and attractions. Also close to Little Italy area for some great meals.

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GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear Tim M, Thank you for taking the time to review our hotel on Tripadvisor. We really appreciate your positive review and will pass your compliments on to our Staff. It is positive comments from guests such as you that help motivate us to continue to improve our hotel and service. We look forward to welcoming you back to Best... More

1 review
4 of 5 stars Reviewed 4 weeks ago

there is no place to put down that the type of trip was for a funeral, it sure was not pleasure or family fun or couples and for sure was not business. I think you need to add a type as PERSONAL the pool was not working which was a very big disappointment, as we needed to relax I think... More

Review collected in partnership with Best Western

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GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear 458 sharonr, Thank you for reviewing our property on Tripadvisor. We appreciate your candid comments about the whirlpool. It’s only through honest feedback, that help us to improve our hotel and the services we provide. We would like to apologize that the whirlpool was closed for annual maintenance; it has since re-opened. We hope that we may be given... More

Burlington, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I have stayed at this hotel since 1984 because it is so welcoming and the staff is so great. The restaurant is a missed venue to good food in Ottawa. I never had a bad meal here and the potato pancake with smoked salmon is to die for.

Review collected in partnership with Best Western

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GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear Richard H, Thank you for taking the time to review our Hotel on Tripadvisor. We truly appreciate your positive review and will pass it along to our staff. As a family run hotel in business for over 75 years, it is due to guests such as you that keep us striving to improve our Hotel and services. We look... More

Georgetown, Canada
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 12, 2014

Recently stayed at the BW Macies in Ottawa. It was very reasonably priced. The front desk staff were fantastic. My daughter spilled ice cream all over the back seat when we arrived. Staff heard my husband telling me and went to get wet towels for him to clean it up without us asking. That impressed me. The hotel is clean,... More

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GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear Studio 19, Thank you for taking the time to review our property on Tripadvisor. We appreciate your positive comments about our staff and room cleanliness. The comfort of our guests is very important and as such we do have extra pillows on hand for those who prefer for example d feather, extra fluffy or extra thin pillows. Café 1274,... More

Newmarket
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 12, 2014

Overall good experience except if you are a light sleeper. Some pump or motor, probably the elevator, was loud enough to wake me. The room was loud from this and other guests. Very neat and clean. Did not have time to try restaurant or amenities. Not centrally located.

Review collected in partnership with Best Western

Was this review helpful? Yes 2
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear Mark K, Thank you for reviewing our property on Tripadvisor. We appreciate your candid comments about the noise, we apologize for any disruption it caused. It’s only through honest feedback, that help us to improve our hotel and the services we provide. We look forward to the opportunity of serving you in the future. Kind regards, Tracey Power More

Toronto, Canada
Top Contributor
59 reviews 59 reviews
18 hotel reviews
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed February 27, 2014

I revisited this hotel and I found it to be clean, comfortable bed and the room was nicely appointed. The WIFI was a little slow but I did manage to get work done. The staff was friendly and very helpful. I ordered room service for dinner. The food was good and the service was fast.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear 4minuu, Thank you for taking the time to review our hotel on Tripadvisor. We really appreciate your kind positive comments about your recent stay with us. We also appreciated your feedback about the internet speed and will resolve the issue. We look forward to welcoming you back to Best Western Plus Macies Hotel. Kind regards, Tracey Power More

Buffalo, New York
1 review
5 of 5 stars Reviewed February 25, 2014

From check-in to breakfast next dat everything was A-OK. Close to all the features we were looking for, yet got a fast get away from rush hour traffic and close to mega malls for shopping. Front desk service great on check in and check out with no hassle paying with Best Western Travel cards. Breakfast had very fast service and... More

Review collected in partnership with Best Western

Was this review helpful? Yes
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear 117rick, Thank you for taking the time to review our hotel on Tripadvisor. We really appreciate your kind observations about our staff and property and we will definitely pass them on. It is positive comments such as yours that help motivate us to continue to improve our hotel and service. We look forward to welcoming you back to Best... More

Woodstock, Canada
1 review
4 of 5 stars Reviewed February 19, 2014

THis hotel is one that we stay at whenever we visit Ottawa. The location is good, the rooms are great -- always clean and very comfortable beds, and the staff is awesome. The prices are about average. This is nice because they have a restaurant right in the hotel too.

Review collected in partnership with Best Western

Was this review helpful? Yes
GMMaciesHotel, Customer Service Director at BEST WESTERN PLUS Macies Hotel, responded to this review

Dear Sandra C, Thank you for taking the time to review our hotel on Tripadvisor. We really appreciate your kind observations about our staff and property and we will pass them on. It is positive comments such as yours that help motivate us to continue to improve our hotel and service. We look forward to welcoming you back to Best... More

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Additional Information about BEST WESTERN PLUS Macies Hotel

Also Known As:
Best Western Ottawa
Ottawa Best Western
Address: 1274 Carling Avenue, Ottawa, Ontario K1Z 7K8, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Ottawa
#12 Family Hotel in Ottawa
#19 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN PLUS Macies Hotel 3.5*
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