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Delta Ottawa City Centre

3.5 of 5 101 Lyon Street, Ottawa, Ontario K1R 5T9, Canada
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Certificate of Excellence 2014
Delta Ottawa City Centre
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Delta Ottawa City Centre
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397 reviews from our community

Traveler rating
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    57
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    5
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New Westminster, B.C.
Top Contributor
74 reviews 74 reviews
16 hotel reviews
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We had no troubles with checking in or checking out despite some of our own scheduling issues. The conference facilities were excellent and everything promised was delivered. Staff were friendly and helpful. The rooms are spacious with workable desks. The bathroom in my room this time was quite a bit smaller than last time. But it worked and was clean.

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience at Delta Ottawa City Centre Hotel. It's great to know your conference went smoothly, and all of our team members you met were friendly and helpful. It will be a pleasure to share your positive feedback with our team. We hope to welcome you back when you next visit Ottawa. More 

Toronto, Canada
2 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

My recent stay at the recently-relocated Delta Ottawa City Centre confirmed why this hotel is always my first choice in Ottawa. The rooms are on the small side but quiet and comfortable. They are especially well kitted out with desk space and internet and media links for the working traveler who wants to stay connected. Direct indoor access to retail... More 

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your comments through TripAdvisor. We are delighted to know you enjoyed your visit, and found the guestroom redesign helped you stay connected! We are pleased to make you feel at home while you travel on business, and we hope to welcome you back to Delta Ottawa City Centre! More 

Regina, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Check-in was a mess up. I understand we were early, and had no problem waiting until the rooms were ready; especially for the room type we requested/reserved. But to go back after and be told they were all booked up for those rooms is not the best service experience. The rooms were very nice and modern. My shower didn't leak,... More 

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through TripAdvisor. Our goal is to exceed guest's expectations and we were sorry to learn this was not your experience. Although our Guest Service Team's intentions were good in wanting to accommodate your group in one of our larger suites, the delivery caused you additional stress and for this we... More 

Ottawa, Canada
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

This hotel has a lot in it. Very convenient. Spent the evening there for a work party and the food was excellent. Bar was fair priced and nice upstairs. Room was a fairly good size, comfy bed, etc. Love how the Tim's is right in the hotel. Cons: Food was expensive for room service Bathroom was very small No Bar... More 

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GuestRelationsO, Front Office Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your comments through the TripAdvisor site. We are delighted to know how comfortable you were during your visit! A good sleep in so important when you are traveling and we are pleased to provide that to our guests. The wonderful comments about our food will be shared with our Culinary Team.We hope... More 

Winnipeg, Canada
Senior Contributor
44 reviews 44 reviews
14 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed with a colleague during a conference. Normally due to cost, I would stay elsewhere on a family vacation. However, the room was very comfortable, well laid out, and convenient for two travellers. The desk and chair were actually comfortable (I ended up pulling a late night so I can definitely attest to this), and the bed was excellent.... More 

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to offer your review through the TripAdvisor site. We are delighted to know you enjoyed your stay, and found our rooms very comfortable. We hope to welcome you back to Delta Ottawa City Centre Hotel! More 

Montreal
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed in a double room on 14th floor. The room was spacious and tastefully decorated. The hotel interior/design is pleasantly understated and very comfortable and welcoming. The pillows were awful though! Lovely mattresses, perfect bedding and....absolutely atrocious pillows. I strongly suggest that the hotel invests in new pillows or adds to the pillow menu. Also, the breakfast buffet has good... More 

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for sharing your experience through the TripAdvisor site. We are delighted to hear how much you enjoyed your stay, and that you will return. It will be a pleasure to share your positive feedback with our Team. At Delta Hotels, we pride ourselves on the comfort of our beds, so we were very sorry to learn you found... More 

Victoria, British Columbia
Senior Contributor
42 reviews 42 reviews
29 hotel reviews
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed 1 week ago

When I first arrived check-in was a breeze -- I find the front desk staff very friendly at this hotel! I got a room up on the 21st floor, it had an adjoining door to another room and I could hear EVERYTHING through the crack under the door. I felt as though I was invading the other guest's privacy and... More 

Was this review helpful? Yes
Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through the TripAdvisor website. It is great to know our team were able to quickly find you a room which better suited your requirements, and that your enjoyed your stay. It will be a pleasure to share your kind comments with our entire team, especially Luc! We look forward to... More 

Dieppe, Canada
2 reviews
4 of 5 stars Reviewed 2 weeks ago

We recently stayed at the Delta Hotel Ottawa, for our family vacation. The rooms were spacious, comfortable, and well presented. Although, the bathroom was smaller than expected. We enjoyed the walking distance to restaurants and shopping center. Good value for the dollar! I would definitely recommend this Hotel!

Was this review helpful? Yes
Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through the TripAdvisor website. We are delighted to know your Family enjoyed their visit to Delta Ottawa City Centre Hotel, and we look forward to welcoming you back! More 

Ottawa, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

You won't regret anything about your stay at the Delta Ottawa City Center. I recently stayed there while work was being done on the condo I had just purchased and it was a lucky chance that brought me there. You will find a level of service and quality that you won't usually find in a 4 star hotel. The staff... More 

Was this review helpful? Yes
Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through the TripAdvisor website. We are delighted you enjoyed your stay with us, and appreciate your glowing review of food and beverage at the Delta Ottawa City Centre! It will be a pleasure to share your kind comments with our entire team, especially our Culinary Team. We hope that you... More 

1 review
5 of 5 stars Reviewed 3 weeks ago via mobile

Staying at this hotel was amazing!! Everything was great but what makes it stand out to me was the service from the workers!! They always have a smile on their face, always more then willing to help you and greets you as soon as they see you!! The staff are WONDERFUL!!!!

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Additional Information about Delta Ottawa City Centre

Address: 101 Lyon Street, Ottawa, Ontario K1R 5T9, Canada
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Delta Ottawa City Centre 3.5*
Number of rooms: 410
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Also Known As:
Delta Ottawa City Centre Hotel Ottawa
Ottawa Crowne Plaza
Hotel Style:
#8 Family Hotel in Ottawa
#11 Romantic Hotel in Ottawa
#20 Business Hotel in Ottawa

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