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Delta Ottawa City Centre

3.5 of 5
101 Lyon Street, Ottawa, Ontario K1R 5T9, Canada
Hotel amenities
Ranked #32 of 59 hotels in Ottawa
3.5 of 5 stars 100 Reviews
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100 reviews from our community

    Trip type
Traveler rating
    18
    33
    21
    16
    12
Date Rating
globeseekerpa
Philadelphia, PA
Senior Contributor
31 reviews
46 helpful votes
4 of 5 stars Reviewed February 8, 2012 NEW
1
person found this review helpful

This hotel is undergoing a major renovation so bear that in mind. The location is great, 10 minutes walk from Parliament and on all major bus routes such as the airport bus. My room was not renovated but was still very comfortable and had everything I needed. Everything was clean and the toiletries in the bathroom were really good. I... More

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Newfie1964
Newfoundland
Senior Reviewer
7 reviews
31 helpful votes
5 of 5 stars Reviewed January 31, 2012
3
people found this review helpful

I had the pleasure of staying at the Delta Ottawa City Centre during the NHL All Star weekend. I must say I was a bit apprehensive with all the negative reviews posted here. I needed not have worried since I ended up in a renovated room on the 20th floor. The renos are coming along quite well & the room... More

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rubiksgirl
Toronto, ON
Contributor
15 reviews
11 helpful votes
5 of 5 stars Reviewed January 26, 2012
1
person found this review helpful

I had the pleasure of staying in one of their newly renovated rooms a couple nights ago. They have done an excellent job with the renos, the room was beautiful! The desk was spacious and sleek with all sorts of cords for you to plug into (didn't need them so other than the Internet cable not sure what the others... More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
January 31, 2012

Dear Valued Guest, Thank you for reaching out and expressing your opinion on our property! We really appreciate your feedback! We are so happy you like our new rooms, we like them too. We can't wait for you to experience the fully renovated Delta Ottawa City Centre! More

fulrach
Brampton
Contributor
15 reviews
2 helpful votes
2 of 5 stars Reviewed January 22, 2012

Stayed here from Dec 11th-13th 2011, hotel was still under renovations. The first morning I was woken up @ 8am by the loud banging or jack hammering going on several floors above. Was on a conference call and was asked what was going on, it was so loud. Was moved for the 2nd night but jack hammering still woke me... More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
January 31, 2012

Dear Guest, Thank you for taking the time to review the Delta Ottawa City Centre on tripadvisor. We are terribly sorry that you had a negative experience. Being woken up is terribly frustrating and please accept our apology. We do hope you give us another chance once our renovations have been completed! More

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AtwoZ
Aurora, Canada
Senior Contributor
23 reviews
8 helpful votes
4 of 5 stars Reviewed January 8, 2012

My wife and I took her parents and her older sister to see Ottawa on July 30th, 2011 (3 rooms). We stayed at this hotel for 1 night while we toured around the Canadian Parliament. I had a voucher for $140 from priceline that I used; and, I only had to pay an extra $35/per room to secure this one.... More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
January 31, 2012

Thank you so much for your feedback! We appreciate all reviews that come our way as it is a snap shot in time to see how we are doing! We do apologize for the lack of face towels and the challenges with the swipe card to access your room. We have forwarded your comments to our Housekeeping and Engineering teams... More

DeanASU
Phoenix, Arizona, United States
1 review
1 of 5 stars Reviewed January 8, 2012

Very unsatisfied with stay. I purchased a "3.5 star" room in December 2011 through Hotwire. The hotel is under extensive renovation and is at most a 2 star experience. The only saving grace is the location which is Downtown Ottawa. Service was haphazard, rooms were stale and tired, plumbing was poor, furnishings were lousy condition, hotel was loud. The overall... More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
January 31, 2012

Dear Guest, Thank you for taking the time to review our hotel on tripadvisor. We have high standards here and clearly we fell short on your visit! Please know we use comments such as yours to improve our service and venue. We are extremely sorry your stay was not up to par. We hope you will give us another chance... More

grant_SK
Saskatoon, Canada
Contributor
11 reviews
1 helpful vote
4 of 5 stars Reviewed December 26, 2011

Good location and comfortable room, helpful receiption girls. More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
December 29, 2011

Dear Valued Guest, Thank you so much for your great review here on Trip Advisor. We are pretty fond of our Front Office Team as well! We are happy you enjoyed your stay and we look forward to seeing you once our renovations have been completed! More

Helen M
Ottawa, Canada
Reviewer
4 reviews
3 of 5 stars Reviewed December 21, 2011

Rooms and bathrooms are tired and worn looking - in need of the renovation that the hotel is currently undergoing. The beds and linens were clean and comfortable. The hotel is in easy walking distance to the Parliament Buildings and downtown. A Tim Horten's is attached. Higher floors/rooms offer nice views of the city. We were their sat. Dec 17th... More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
December 29, 2011

Dear Valued Guest, Thank you for reviewing your recent stay with us at the Delta Ottawa City Centre. We are happy you enjoyed your stay however we do apologize for the construction you heard on Sunday morning. That must not have been relaxing. We do hope you give us another chance once our renovations have been completed. More

Rileynico711
Saskatoon, Canada
Contributor
15 reviews
5 helpful votes
3 of 5 stars Reviewed December 9, 2011

This hotel is currently undergoing substantial renovations which are badly needed. It was very noisy in the rooms during the day due to jackhammers etc but no noise in the evening and at night. My room was quite cold with very drafty windows. I found I had to turn the heat up to 25C in order to counter the cold... More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
December 29, 2011

Dear Valued Guest, Thank you so much for taking the time to review your stay here at the Delta Ottawa City Centre. We are happy that you enjoyed the food and our team here! We hope you come check us out once our renovation project has been completed! More

Albertagal_11
Toronto, Canada
Reviewer
4 reviews
2 helpful votes
2 of 5 stars Reviewed November 30, 2011
1
person found this review helpful

I didn't actually stay overnight at this hotel because I found the conference rate too expensive. When I learned that it was under renovation, and started hearing the complaints about noise and slooooow elevators, I found the rates even more unjustified. I was in the hotel ballroom all day for two days at a conference. The ballroom and public areas... More

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krgrant, Manager at Delta Ottawa City Centre, responded to this review
December 29, 2011

Dear Valued Guest, Thank you for taking the time to send your comments regarding your recent stay at the Delta Ottawa City Centre. We take great pride in the quality of our product and service, and strive to make every stay a memorable one. Through comments such as yours, we are continually able to improve for future guest experiences. I... More

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Delta Ottawa City Centre Also Known As

  • Ottawa Crowne Plaza
Address: 101 Lyon Street, Ottawa, Ontario K1R 5T9, Canada

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