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Delta Ottawa City Centre

#13 of 67 Hotels in Ottawa
Certificate of Excellence
101 Lyon Street, Ottawa, Ontario K1R 5T9, Canada
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Best prices for: 1 room 1 guest
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Delta Ottawa City Centre
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Delta Ottawa City Centre
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451 reviews from our community

Traveler rating
    188
    181
    63
    14
    5
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82
128
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150
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
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Ajax, Canada
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Service was great, Clara in the lounge and Tenesia at the Front Desk are go to Delta ambassadors, they are reason enough to return. The beds are a dream and the hotel is very clean. Location is ideal, walking distance to all the sights.

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Richmond, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is a good business hotel in Ottawa, its no frills rooms, bathrooms are small and heating system is not very consistent. Location is good for reasonable price. The salt water pool is good, and gym is adequate. Rooms are clean and staff are great.

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your feedback through Tripadvisor. We are pleased to know you found our guestrooms clean, and team members great. It will be a pleasure to share your positive feedback. We were sorry to learn though that you experience inconsistency with the guestroom temperature. We would like to apologize, and we do hope that... More 

Saskatoon
Contributor
17 reviews 17 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

The hotel is nice, however, the bathrooms are NOT. They are very, very small. It is really too bad, because the rest of the hotel is very nice. The room we were in was not large, but okay for 2 people. Location is walking distance to many places. However, not many restaurants or coffee shops around. Tim Horton's is in... More 

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for sharing your feedback through TripAdvisor. We are sorry to learn you found the bathroom too small, and hope that the functionality of the newly designed rooms made up for the lack of size. It is great to know you found our team members awesome, and it will be a pleasure to share your positive comments with our... More 

Boston, Massachusetts
Top Contributor
93 reviews 93 reviews
22 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Pros: - Clean room. - Very comfortable bed. - Generally attentive customer service. - Convenient location Cons: - Small room (to their credit they did have me in a suite but with only a queen bed...gotta have the king bed). - Parking is not included. - A little pricey, but it's a downtown hotel so that's not unexpected. Summary: I... More 

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your feedback through Tripadvisor. It is great to know you enjoyed your stay and would not hesitate to return. We look forward to welcoming you back to Delta Ottawa City Centre Hotel. More 

Nongprue, Banglamung
Reviewer
4 reviews 4 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

The customer service I received on a recent stay at the hotel was GREAT! Kristen listened to my problems after coming in on a late flight, spoke with her night Manager (Agrom) and provided an exhausted traveller with great options. I was very happy and grateful for what Kristen and the hotel were able to do for me. My stays... More 

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GuestRelationsO, Assistan Front Office Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to complete a review on TripAdvisor and sharing your experience with the Delta Ottawa Hotel. We are delighted to know you received a warm welcome from Kristen and Agron. It will be a pleasure to share your positive feedback with our entire team. We look forward to welcoming you back when you next visit... More 

Vancouver, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

Attended a three day Conference at this hotel. I had just attended a three day Conference at the Westin and transferred over to this hotel on the Sunday. It is not in the same caliber of hotel as the Westin and the rates reflect that. Having said that this is a very nice hotel. The rooms are a bit older... More 

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Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your feedback through the Tripadvisor site. It is a pleasure to know you received a warm welcome, and our team members went above and beyond to ensure your comfort during your visit. We look forward to welcoming you back. Hopefully in warmer weather when flowers bloom everywhere in the capital, you will... More 

Manchester, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

Stayed here several times , always good quality , unbelievably for a hotel the restaurant is reasonably priced and excellent quality - seafood linguine and scallops starter particularly good. Must mention a couple of people on reception - Maryna and Gabriel who cant do enough to help you out.I will be back here when next in Ottawa

Was this review helpful? Yes 1
Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through Tripadvisor. We are delighted you enjoyed your visit at Delta Ottawa City Centre Hotel, and it will be a pleasure to share your positive feedback with Maryna and Gabriel, as well as our Food & Beverage Director.! We look forward to welcoming you back to Delta Ottawa City Centre. More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We stayed in the hotel which was recommended by my colleagues. Our room was ready as soon as we checked in, very clean and so quiet. Very close to everything like Parliament Hill, restaurants, etc. Staff are very helpful and friendly. We had the most wonderful experience. Ottawa is lovely and very charming. We hope to visit soon.

Was this review helpful? Yes
Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through the Tripadvisor site. We are delighted you enjoyed your visit, and found Delta Ottawa City Centre well located, and our team members friendly and welcoming. It will be a pleasure to share your positive feedback with our entire team. We look forward to welcoming you back when you next... More 

Weyburn, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We checked in on Easter Monday for two nights and were thrilled with our experience at the Delta. We were welcomed right away by friendly and accommodating staff, especially Alex at the front desk. Our stay here really opened our eyes to how nice it is to have front desk staff that truly care about your stay. We had a... More 

Was this review helpful? Yes 1
GuestRelationsO, Assistant Front Office Manager at Delta Ottawa City Centre, responded to this review

Thank you for taking the time to share your experience through Tripadvisor. We will be sure to share your comments with Alex and we thank you on his behalf. It will be a pleasure to share your positive feedback with our entire team! We hope to welcome you back! More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We spent the Easter long week end at the Delta City Center and I would like to share my experience. Overall, we had a good experience, not a great one but the hotel is beautiful. Pros: - Great Location, downtown Ottawa - Rooms very very very clean, comfortable and well decorated, good job! - Free wifi Cons: - when we... More 

Was this review helpful? Yes 2
Kathy T, Manager at Delta Ottawa City Centre, responded to this review

Thank you for sharing your experience through Tripadvisor, and for mentioning the cleanliness of the hotel and how much you enjoyed our central location. That being said, we are very sorry to learn you did not receive a warm welcome and friendly service throughout your visit. Our goal is to exceed guests expectations, and it is disappointing to learn this... More 

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