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All 66 Ottawa hotels

The National Hotel and Suites Ottawa

4.0 of 5 Hotel   |   361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites) (Byward Market Area)
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Ranked #39 of 66 hotels in Ottawa
A recent review
4 of 5 stars Reviewed January 3, 2014
Tropicanada
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336 people have reviewed this hotel

Traveler rating
    59
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Toronto, Canada
Senior Contributor
43 reviews 43 reviews
42 hotel reviews
58 helpful votes 58 helpful votes
2 of 5 stars Reviewed January 12, 2014 via mobile

have stayed with the property before on several occasions and there has been small discrepancies with food or maintenance and sometimes great stays with a flawless stay as well, however this was not a good stay by any stretch or worth the price. I think many departments failed and we were left tired, dirty, and feeling ripped off. To begin... More

Was this review helpful? Yes 4
Contributor
11 reviews 11 reviews
3 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed January 3, 2014

I had read reviews before we went and we were a little apprehensive because of some of the reviews. We found the staff t be very pleasant and our room was clean. The bathroom counters may not be granite, but the entire bathroom was clean and our bedding was lovely. The beds were comfortable. One rainy night we ate at... More

Was this review helpful? Yes 1
Toronto, Canada
Top Contributor
114 reviews 114 reviews
85 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed December 12, 2013

We stayed in suite 1212 for a one night, weekend getaway. The property was decent and clean. The suite was huge and comfortable. The pool and whirlpool were actually very nice as well. The staff was decent. The location was very convenient to Parliament Hill.

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Vancouver, Canada
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 10, 2013

On the hotels website ..it states this property as being a "Luxury Hotel" of Ottawa! For being in Canadas capital it's a shameful hotel! The rooms and bathrooms are VERY outdated! The front desk don't have the guest service you would find in a Fairmont property.

Was this review helpful? Yes 2
Thamesville
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 3, 2013

Stayed in October for a work conference. Hotel meets the needs well. Rooms were very nice. Could open the door onto a small balcony for fresh air. Clean. Nice bed. Food service was part of the work event so no experience with their restaurant. Food was great at the meetings so I can't imagine there'd be a problem Front desk... More

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Fredericton, Canada
Top Contributor
74 reviews 74 reviews
28 hotel reviews
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed November 27, 2013

We booked here as part of a visit to family in the area and got a "good rate." While this was true, and the room was solidly average, the rest of the stay was nowhere close to average. The staff is desperately in need of customer-focused training; I felt almost guilty interrupting their socializing to check in. Decor, carpets, paint... More

Was this review helpful? Yes 2
Ottawa, Canada
Top Contributor
188 reviews 188 reviews
187 hotel reviews
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed November 23, 2013

Stayed as part of a staycation and Booked via Choice Hotel for 110$ government rate. Check in was courteous and friendly. If you come during the week in the evening, plenty of parking on the street on Sparks till 8am next day. The room was on an upper floor with a nice view of the Ottawa river and Parkway. The... More

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Seattle, Washington
Top Contributor
142 reviews 142 reviews
19 hotel reviews
44 helpful votes 44 helpful votes
2 of 5 stars Reviewed November 20, 2013

They raised prices and dropped service - and have adopted what I consider a very sleazy Internet practice. The room I stayed in had minimal heat - in Ottawa in late November! - and I couldn't get it warm enough to be comfortable sleeping. They even brought in a space heater, plus two blankets, but the engineer told me the... More

Was this review helpful? Yes 2
Sudbury On
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 of 5 stars Reviewed November 16, 2013

We had a wonderful stay . The hotel was centrally located to downtown and close to the parliament buildings ,We had a balcony that was spacious and the rooms were nice and clean . The parking was underground and heated while the staff were nice and friendly . There are many restaurants close by but watch out some can be... More

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Toronto, Canada
Top Contributor
54 reviews 54 reviews
18 hotel reviews
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed November 7, 2013

Booked thru Expedia but hotel did not have our reservation upon arrival. Took Expedia 45 min to sort out, but the hotel staff were helpful and gracious, upgrading us to a junior suite with King bed and river view - and we were only playing about 45% of list price. Still had old style box TV, but other than that... More

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Additional Information about The National Hotel and Suites Ottawa

Address: 361 Queen Street, Ottawa, Ontario K1R 7S9, Canada (Formerly Delta Ottawa Hotel and Suites)
Location: Canada > Ontario > Ottawa > Byward Market Area
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The National Hotel and Suites Ottawa 4*
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Also Known As:
Delta Ottawa Hotel Ottawa

104 photos of this hotel

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#6 Luxury Hotel in Ottawa
Hotel Class
Number of rooms
328

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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