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Holiday Inn Express & Suites Ottawa West - Nepean

#15 of 68 Hotels in Ottawa
Certificate of Excellence
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2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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1 room 1 guest
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Holiday Inn Express & Suites Ottawa West - Nepean
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178 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
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English first
  • All months
    (178)
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    (48)
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Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We stayed at the hotel while moving across the country as it passed my two markers. It is pet friendly and it has a pool. On arrival we got offered a king suite for the same rate. Perfect. Pull-out for the kid and a big bed for mom and dad. The rooms are clean, comfortable, and tastefully decorated. We didn't... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Will H, Thank you so much for sharing your feedback on your recent stay with us. We are happy to hear that you were 'impressed' with your experience! Best of luck with your move! Warmly, Jenna MacLeod General Manager More 

Toronto, Canada
Level Contributor
138 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I stayed one night. The bed was soft (worn?) so.my back was sore in the morning. The washroom lighting was good but the sink and shower water temperature in the afternoon took quite some time to get hot. In the morning it was OK. The shower water volume was adequate. There were 20 TV channels. I came.up from the 401... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello e10750law, Thank you for sharing your feedback on your recent stay and experience with us. I would be happy to provide you with a more direct route from the 401 the next time you are planning to visit the area. I am sorry that the comfort level of the mattress was not to your preference, we understand the importance... More 

2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Room and building was very clean. However, on going hot water issues for the last week or so from what we overheard one of the front desk staff say during our checkout. Person checking us out did discount us $20 on our one night stay because of the hot water issue. Also found out after the fact they charge our... More 

Was this review helpful? Yes 2
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Dave W, Please accept my most sincere apologies for our team failing to deliver a positive and memorable experience to you during your stay with us. I am sorry that this unexpected water issue distributed your experience and I do hope that you will come back and allow us the opportunity to create an enjoyable experience for you. The... More 

Richmond Hill, Canada
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Nice well kept hotel, but location of this hotel was not ideal for us - ended up to be a 30-40 minute drive from our daughter's university - this was our mistake. We had booked a room with two Queen sized beds for two nights. We arrived to find out that they had overbooked and could only offer a room... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello May W, Thank you for sharing your feedback on your recent stay with us. I am very sorry to hear that there was a mix-up with your requested room type upon check-in at the hotel. I apologize that this resulted in a less than satisfactory experience for your family. Please do reach out to me when you may be... More 

Sarnia
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed July 20, 2015

We stayed here over 4 days while visiting family in Ottawa. This is a brand new hotel and it shows. The lobby was spacious, and brightly lit. The breakfast room was large and contained a wide variety of hot and cold items for their free breakfast. Our room was large, contained two queen beds, a sofa, a small kitchenette and... More 

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Jenna3967! Thank you so much for sharing your wonderful comments about our hotel! We are happy that you enjoyed your experience with us and we hope to see you again in the near future. Best, Jenna MacLeod General Manager More 

Toronto, Ontario
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed July 17, 2015

I stayed in Ottawa (Kanata) for about a week during the FIFA Women's World Cup, and as a result stayed in two hotels (down the street from each other). While this hotel charges a premium, it is not without reason. The hotel is modern, very clean and appears new. The rooms are brightly lit, and literally crossing the parking lot... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello ElleTravelZ, Thank you for sharing your feedback on your experience with us while you visited for the FIFA's Women's World Cup! We really enjoyed reading about your stay with us - thank you! Warmly, Jenna MacLeod General Manager More 

1 review
4 of 5 stars Reviewed July 15, 2015

Best week at a well kept motel. Staff very obliging, professional and caring of each guest. Morning meal hot and delicious as well as being a clean environment. We would recommend this motel to anyone requiring comfortable and spotless accommodation.

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Ralph I, Thank you for sharing your feedback on your week-long stay with us! We are happy to hear that you enjoyed your experience from start to finish. We hope to see you again soon! Best, Jenna MacLeod General Manager More 

Toronto
Level Contributor
138 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
2 of 5 stars Reviewed July 1, 2015

Service was ok from the front desk. We waited to be served about 5-10 min while one clerk was on the phone and the other wasn't assisting with check in. I had to ask about an upgrade - platinum member but they didn't offer it upfront. Ended up taking the jacuzzi suite as free upgrade. The room was freezing cold... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Mandy007, I am very sorry to hear that we failed to meet your expectations during your visit to Ottawa. I would love the opportunity to speak with you and discuss how we can make it up to you, and explore the option of you giving us another chance. Please do contact me directly at a time that works for... More 

Miramichi, Canada
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 28, 2015

Located in the West end of Ottawa and close to the 417/Queensway. Clean and comfortable hotel that was perfect for a quiet nights rest while travelling. Close to several restaurants. Will stay again as it is the perfect location to stop enroute to Northern Ontario from the Maritimes. Breakfast was included in the rate and was a typical express breakfast.... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Scott C, Thank you for sharing your review on you recent experience with us! We are so pleased to hear that you enjoyed your stay! We look forward to welcoming you back soon! Warmly, Jenna MacLeod General Manager More 

Goshen, New York
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 24, 2015

Great accommodation. Convenient to major roads. Quiet rooms. Queen beds are comfortable with pillows identified as to soft or firm. Breakfast was quite good. I would highly recommend this hotel to anyone who prefers the west side of the city.

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Bob C, Thank you so much for sharing your feedback on your experience and for highly recommending our hotel. We appreciate it! We hope to see you again soon! Enjoy the Summer! Best, Jenna MacLeod General Manager More 

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