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Holiday Inn Express & Suites Ottawa West - Nepean

#9 of 68 Hotels in Ottawa
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2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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Holiday Inn Express & Suites Ottawa West - Nepean
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170 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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Toronto
Top Contributor
125 reviews 125 reviews
36 hotel reviews
61 helpful votes 61 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

Service was ok from the front desk. We waited to be served about 5-10 min while one clerk was on the phone and the other wasn't assisting with check in. I had to ask about an upgrade - platinum member but they didn't offer it upfront. Ended up taking the jacuzzi suite as free upgrade. The room was freezing cold... More 

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Miramichi, Canada
Contributor
17 reviews 17 reviews
12 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Located in the West end of Ottawa and close to the 417/Queensway. Clean and comfortable hotel that was perfect for a quiet nights rest while travelling. Close to several restaurants. Will stay again as it is the perfect location to stop enroute to Northern Ontario from the Maritimes. Breakfast was included in the rate and was a typical express breakfast.... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Scott C, Thank you for sharing your review on you recent experience with us! We are so pleased to hear that you enjoyed your stay! We look forward to welcoming you back soon! Warmly, Jenna MacLeod General Manager More 

Goshen, New York
Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Great accommodation. Convenient to major roads. Quiet rooms. Queen beds are comfortable with pillows identified as to soft or firm. Breakfast was quite good. I would highly recommend this hotel to anyone who prefers the west side of the city.

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HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Bob C, Thank you so much for sharing your feedback on your experience and for highly recommending our hotel. We appreciate it! We hope to see you again soon! Enjoy the Summer! Best, Jenna MacLeod General Manager More 

Blackstock
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed 1 week ago

Went to Ottawa for sons football game. Staff was very polite. Very clean hotel very up to date furnishings, carpeting, and beautiful lobby. Breakfast included was excellent which saves time and money going out somewhere else. Will definitely use this hotel again if back in the area

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello 66truss, Thank you for sharing your feedback on your stay with us! We look forward to seeing you when you return to this area. Enjoy the summer! Best, Jenna MacLeod General Manager More 

Ottawa, Canada
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Stayed here many times, always clean and lots of parking... Usually half the price of the Holiday Inn in Kanata and is just as convenient if doing business in Kanata or Ottawa... Excellent Italian/Mediterranean restaurant (Cyranos) directly beside but not affiliated with hotel... Staff are friendly and rooms are very nice and spacious for the money...

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello michael3473, Thank you so much for sharing your feedback on your experience with our hotel! We look forward to seeing you on your next visit to the area. Best, Jenna MacLeod General Manager More 

Quebec, Quebec, Canada
Contributor
17 reviews 17 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had to stay for a week at the hotel and it was a charm. The place is quiet, the staff is really friendly and welcoming, the room was clean and had lots of space. We were with our dog during the week and everyone was really friendly with our pet. The breakfast buffet was offering a lot of variety... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Emipam, Thank you so very much for sharing your feedback on your recent stay with us and for recommending our hotel! Please come back and visit soon - and bring your dog again! Best, Jenna MacLeod General Manager More 

Pembroke, Canada
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent spot, large room, super clean and very comfy beds and sofa. Nice having wing chairs to sit on as well...had microwave, coffee maker, mini fridge, etc. Excellent complementary hot breakfast....pancakes, eggs, sausage, fresh fruit, cereal, etc....more choice than at home!! lol Very quiet as well! Enjoyed our stay!

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Diane M, Thanks for the awesome review! We really appreciate your feedback on your experience with us - thanks so much for sharing! Please come back and visit us soon! Best, Jenna MacLeod General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

The hotel and staff are excellent. We were several family members together, so we gathered downstairs in the lobby. The staff were very accommodating when we arranged some furniture so we could all sit together. The rooms are super clean and the beds are so comfortable. Italian restaurant walking distance from hotel. Would recommend this hotel anytime.

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Diane L, Thank you so much for sharing your feedback on your recent stay and experience with us. I am happy to hear that my team was helpful in making your experience a warm and comfortable one. Come back and visit soon! Warmly, Jenna MacLeod General Manager More 

Longlac, Canada
Senior Contributor
22 reviews 22 reviews
5 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I recently brought a large group to this hotel during an outing and I can honestly say that out of the many, many hotels that I stay at within the span of a year, this hotel and its staff truly stood out. The rooms and hotel amenities were comfortable and convenient, and the staff were all accommodating, friendly and willing... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Wow! Thank you so much for sharing this very kind feedback. We loved sharing your review with the hotel team - it is heartwarming for us when we can make such a positive impact on our guests hotel experience. Thank you for choosing our hotel for your group of travelers. Sincerely, Jenna MacLeod General Manager More 

2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2015

This was one of the nicest holiday in express and suites that I have stayed at. Rooms were so clean and huge! We were there for my daughter's soccer tournament and all the parents were very impressed. We really felt like we were in an upscale, luxurious room. The pool was small but well maintained. Breakfast was decent - lots... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello SM, Wow!! Thank you so very much for the wonderful review on your recent stay with us. We look forward to welcoming you and your group back next time you are in the area! Warmly, Jenna MacLeod General Manager More 

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