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Holiday Inn Express & Suites Ottawa West - Nepean

2.5 of 5 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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Certificate of Excellence 2014
Holiday Inn Express & Suites Ottawa West - Nepean
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Holiday Inn Express & Suites Ottawa West - Nepean
Holiday Inn Express & Suites Ottawa West - Nepean
Holiday Inn Express & Suites Ottawa West - Nepean
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143 reviews from our community

Traveler rating
    75
    55
    7
    3
    3
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55
25
7
38
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, Canada
Senior Contributor
40 reviews 40 reviews
13 hotel reviews
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed yesterday NEW

We were in Ottawa for 2 evenings, we normally stay down the road at the other Holiday Inn with the restaurant(we visit a lot because of our daughter in University). However we thought we'd like a change and thought that a continental might be something different. Upon our arrival we were met with several junior hockey teams. The hotel was... More 

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Riverview, New Brunswick, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed for 2 weeks in this hotel and the bed was made and the room sorted out but the sheets were never changed nor the room ever truly cleaned. The internet or lack of it was more fustrating and caused several trips and calls to the front desk. The front desk staff were pleasant and helpful which was the only... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Chris A, Please accept my most sincere apologies for failing to deliver a hotel experience to you that you deserve. As one of our valued long term guests, you deserve only the best service - and we clearly dropped the ball here. Thank you for explaining the concerns you experienced throughout your stay. I will personally take the opportunity... More 

Birmingham, Alabama
Contributor
19 reviews 19 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

New hotel was more upscale than I expected it to be. Everyone at the front desk was extremely helpful in providing suggestions, calling cabs, etc. Beds were very comfortable, and morning coffee was good and strong. Could hear tv through room walls, but otherwise was very pleased with hotel. We were in a handicapped room which was especially spacious. I... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello DorothyZ2013, We love to hear that we exceeded your expectations! Thank you for staying with us and for providing us with your feedback on your experience We appreciate you recommending our hotel and look forward to welcoming you back soon! Warmly, Jenna MacLeod General Manager More 

Ontario
Top Contributor
162 reviews 162 reviews
36 hotel reviews
93 helpful votes 93 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I visited on a one night, rushed trip, to Ottawa. We booked a king room a week in advance. Upon arrival we did notice that at 4:30 in the afternoon the parking lot was almost full. Upon our pleasant check-in we were told that a group of hockey tournament guests were in the hotel. This made us... More 

Was this review helpful? Yes
HIEOttawawest, Front Office Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Helper-One; Thank you kindly for bringing your most recent experience at the hotel to our attention. I appreciate your positive feedback on our clean and specious rooms and the modern decor of the Feature Suite with the Jacuzzi tub. We will certainly look into the mattress issue and will do our best to eliminate the depression in the middle... More 

Toronto, Ontario
Contributor
13 reviews 13 reviews
10 hotel reviews
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed at the Holiday Inn Express Hotel & Suites Ottawa West – Nepean in October 2014. My husband was there for business during the week and my daughter and I joined for a nearby family event on the weekend. Check in for my Dad was quick and cheerful, and they put him near our room. We had a king... More 

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Gracefulfun, It sounds like we dropped the ball here and fell short on delivering you a hotel experience that you deserve. Please accept our most sincere apologies. Thank you for sharing your feedback with us. We appreciate that you opted to include the positive takeaways from your stay even though your experience overall was less than satisfactory. With reference... More 

Franklin, Tennessee
Top Contributor
397 reviews 397 reviews
62 hotel reviews
102 helpful votes 102 helpful votes
4 of 5 stars Reviewed December 7, 2014

This Holiday Inn Express is run very well by very good management. The complimentary breakfast is very good with fruit and hot specials. Very friendly front desk and staff. Clean spacious rooms with very ample parking. Great location near major highways.

Was this review helpful? Yes 2
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Houston N, Thank you for sharing your feedback on your experience with us! We are so pleased to hear that you enjoyed your stay - from the breakfast to the friendly team we have in place! We look forward to seeing you again! Warmly, Jenna MacLeod General Manager More 

Saskatoon, SK Canada
Top Contributor
90 reviews 90 reviews
35 hotel reviews
88 helpful votes 88 helpful votes
4 of 5 stars Reviewed November 20, 2014

This Express location continues with the Holiday Inn chain quality. The room was clean, modern and quiet. The breakfast was the same throughout the chain. I had trouble finding the Hotel as the signs were not illuminated and didn't stand out on the street. Overall a good experience.

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Laen27, Thank you for sharing your review on tripadvisor! We are happy to hear your comments regarding the consistency of our brand. With reference to the illumination of our signage - we have adjusted the timer so that the lights will come on earlier. Next time you'll see us glowing from miles away! We look forward to your next... More 

Contributor
11 reviews 11 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 15, 2014

i have stayed here many times since it was built. The check-in is quick, friendly smiling staff. The rooms are always quiet and clean. The breakfast has a good variety of hot and cold foods. The location is near both the 416 and 417. I would give this hotel 5 stars if it was a little less expensive.

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi 842craigt , We loved sharing your review with the hotel team today! We are pleased to hear your great comments regarding the cleanliness, efficiency at check-in, guest service, breakfast and our location! Feel free to reach out to us to explore the booking options that will make sure you get the best rate possible. We`d love to share more... More 

Oklahoma City, Oklahoma
Senior Reviewer
8 reviews 8 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 17, 2014

Has many ways to add extra hotel points to your account (no maid service, join running club, etc) but otherwise just another Holiday Inn Express. Clean hotel, friendly staff, poor TV channel selection and sometimes poor internet. But otherwise nice. Good location, easy to access and find.

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Soonersrock63, Thank you so much for providing your feedback on your recent experience at our hotel. We are excited to provide our IHG Rewards Members more opportunities to earn points with unique programs at our hotel. We are happy to hear your positive comments related to hotel cleanliness and the friendliness of the hotel team. With reference to your... More 

Ottawa, Canada
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
94 helpful votes 94 helpful votes
4 of 5 stars Reviewed October 11, 2014

Huge self-serve breakfast, hot tea/coffee all day and even a little snack shop for when you get the munchies! Rooms have the usual amenities plus we got to stay in a recently upgraded room with wood floor, tiled walk-in shower, jacuzzi tub....divine! Hotel is well situated just off the highway and on a bus route from downtown. Although we didn't... More 

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi JeanJamesF, Thank you so much for sharing your feedback! We are so happy to hear that you were impressed with your recent experience with us- from the complimentary breakfast to the beautiful jacuzzi rooms! Hopefully you will be able to partake in the running club on your next visit! Best, Jenna MacLeod General Manager More 

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Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Hotel Style:
#10 Business Hotel in Ottawa
#18 Family Hotel in Ottawa
#21 Romantic Hotel in Ottawa

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