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All 66 Ottawa hotels

Holiday Inn Express & Suites Ottawa West - Nepean

2.5 of 5 Hotel   |   2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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92%
Ranked #14 of 66 hotels in Ottawa
Certificate of Excellence 2014
A recent review
4 of 5 stars Reviewed June 23, 2014
Bunny7475 Montreal, Canada
  • Overview
  • Reviews (116)
  • Photos (38)
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116 people have reviewed this hotel

Traveler rating
    62
    45
    3
    3
    3
See reviews for
47
22
6
26
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Montreal, Canada
Top Contributor
69 reviews 69 reviews
23 hotel reviews
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed June 23, 2014

My husband and I enjoyed our stay at this property. It must be quite new. We stayed in one of the suites which was very roomy with a separate living room area and small kitchen area complete with a sink. The bed was comfortable - you can always tell when they're new. My only minor complaint is I wish the... More

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HIEOttawawest, Front Office Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Bunny7475, Thank you kindly for such a positive feedback about your most recent stay in our hotel. Our Holiday Inn Express and Suites is 4 years old and we are proud to continue the impression of a brand new property. I am glad you enjoyed the comfort of the room with all the amenities it has, selection of breakfast... More

Barrie, Ontario
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 19, 2014

We only stayed for a very short period, but we were quite impressed with the hotel. It's obvious that this hotel is either brand new, or recently renovated. The lobby was impressive, and the rooms were very clean and spacious. The only slight issue we had was that we had an adjoining room with people we didn't know and noise... More

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HIEOttawawest, Front Office Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear mrswhale! Thank you kindly for your feedback on our hotel. We are indeed a new property as of summer 2010. I am pleased that you mentioned the modern look of the lobby and cleanliness of the rooms. With regards to your comment on adjoining rooms, I apologize for disturbance coming from the room beside. This type of room is... More

Los Angeles, California
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2014

We spent six nights at this hotel visiting a new grand child in Napeam. With a car it is an excellent base to see the city as the road system is very good and Napeam is a quiet place to be based. Car parking next to the hotel is free of charge.It is also next door to a large Loblaws... More

Was this review helpful? Yes 1
HIEOttawawest, Front Office Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Vincent W! Thank you for your great feedback on our Holiday Inn Express and Suites, Ottawa West. I am pleased to know you enjoyed the location of our hotel and all that it has to offer. I especially appreciate you mentioning friendliness and efficiency of our staff as well as cleanliness and spaciousness of the rooms. We hope to... More

Deep River, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 5, 2014

Room was very nice and clean. Good up dated decor - no complaints at all. Breakfast was normal good standard from Holiday Inn. Nearly had a complaint - at about 2:30 in the morning was awoken by 2 very drunk guys loudly cursing up and down the corridor and, when going outside for a smoke, were still loud enough to... More

Was this review helpful? Yes 1
express4545, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Good day Andy B. This review ROCKS!!! Thank you for taking the time to submit a review about your recent stay at the Holiday Inn Express & Suites Ottawa West-Nepean. We have shared your review with all of our guest services team and the front desk agent you mentioned. All reviews are shared with our team as an opportunity to... More

Toronto, Canada
1 review
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed March 15, 2014

I stayed at this location on business for three nights. Upon checkin I was helped by a woman who could hardly speak English. In addition to this, I could clearly hear other staff members speaking a foreign language from behind the counter. I found this extremely unprofessional and annoying from a guest's perspective. We live in Canada and when I... More

Was this review helpful? Yes 6
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Allen M, Thank you for your staying with us and for bringing this to our attention. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details. Thank you again for your comments and for staying with us. Sincerely, Connie... More

Waterloo, Canada
Top Contributor
407 reviews 407 reviews
271 hotel reviews
169 helpful votes 169 helpful votes
4 of 5 stars Reviewed March 10, 2014

A very nice Holiday Inn Express, in fact, one of the nicest I’ve seen of the brand (properties do vary considerably). This is remarkable because this location is fairly new, yet it still shows better than many others of it’s ‘vintage’. I was upgraded to the suite, which was impressive with it’s nicer modern furnishing and finishes. Every other aspect... More

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express4545, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Good day Bensagle. Thank you for the good review for your recent stay at the Holiday Inn Express & Suites Ottawa West-Nepean. We really appreciate you choosing to stay with us and value any comments or concerns that will allow us to deliver a great experience for your next stay. We will continue to work hard on maintaining the look... More

Montreal, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2014

We were shocked to learn that people who booked through our hockey team were not able to get the CAA discount. You actually have to pay a premium if you go through a sports team, as the organizers of the Capital Hockey Tournament apparently make you choose from certain hotels, and there is an intermediary, who gets a commission. The... More

Was this review helpful? Yes 1
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear F M, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2014

Recently stayed at this location when we were in town to visit some friends and do some shopping. The location is on the west side of Ottawa and just a few minutes south of the Kanata Holiday Inn Express that is twice the price. The room was clean, the bed was extremely comfortable and although there appeared to be other... More

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NEW HAMBURG
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed March 2, 2014

This is a newer hotel. The rooms are large and very comfortable. The WiFi is free and reliable and fast. There is the standard Holiday Inn Express breakfast bar, which is a nice touch and convenient. The hotel is close to Hwy 417 in the west end of Greater Ottawa. It is actually in Belles Corners. There are some very... More

Was this review helpful? Yes 1
Waterloo, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 2, 2014

This is now our go-to hotel for our trips to Ottawa to visit family. We've always been able to get a reservation on short notice, rooms are clean and spacious, breakfast room is nice (although coffee and juice don't impress). Can't find better for the price!

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Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#15 Family Hotel in Ottawa #19 Romantic Hotel in Ottawa #28 Business Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including Hot & Cold items, served in the Great Room off the Lobby. Included in the rate is FREE Wireless Internet Access throughout the Hotel, as well as ample FREE Parking. Our well-appointed Guest Rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TV`s, Coffee Machines, and our beautiful SimplySmart® Guest Bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 
Number of rooms
115

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