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All 66 Ottawa hotels

Holiday Inn Express & Suites Ottawa West - Nepean

2.5 of 5 Hotel   |   2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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91%
Ranked #11 of 66 hotels in Ottawa
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 6 days ago
SuperDaveCompound Ajax, Canada
  • Reviews (123)
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123 people have reviewed this hotel

Traveler rating
    67
    46
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50
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Ajax, Canada
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 6 days ago NEW

We stayed in a King Suite on the 3rd floor (Room # 310) The room was clean, large, and fairly well appointed. A few things that need to be addressed: 1/ The air conditioning was very noisy. 2/ There was no light fixture over the mirror in the bathroom. 3/ There were not enough seats and tables in the breakfast... More

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HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello SuperDave! Thank you very much for your positive feedback and thank for bringing to our attention some points, which would help us to grow even further and become a Great Hotel that Guests Love! I see that you found the AC unit too loud. I will pass your feedback on to our maintenance department so that they look into... More

Winnipeg, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The hotel is clean and the queen suite is very large. We spent 4 nights at the hotel we our daughter and grandson who is 6. He enjoyed the pool and hot tub and the talking elevator. The continental breakfast is very good but I did notice that they do not restock their fruit. Which only consisted of apples and... More

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HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello TeresaA56! It amazes me how small things, such as the pool, the hot tub, and most importantly the "talking elevator" have made the day for your 6-year old grandson! That is awesome and thank you for sharing it with us. We will take into consideration your note about better re-stocking of the fruit at the Breakfast Bar. In fact,... More

Little Weighton, null, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 weeks ago

On a mini road trip of east Canada and this was the best hotel so far. Friendly staff, quiet pool and gym, very well appointed rooms and nice restaurant nearby (Brew Table, connected to the Days Inn). Not downtown but if you have a car its only 10+ miles.

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HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Duncan E! Thank kindly for your positive feedback and for mentioning our great staff and facilities. I am always happy to see guests promoting the area of Bells Corners and all the businesses that it has to offer to business and leisure travelers. I hope to see you in our hotel many more times, whenever there are other trips... More

Guelph, Ontario
Contributor
17 reviews 17 reviews
10 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed 3 weeks ago

I have stayed in a lot of Holiday Inns and this one is not one of the better ones. I have no complaints however, other than it is taking a beating from guests and shows much older than it is. Room was clean. The pool was murky and the hot tub was more of a cool tub. There were not... More

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HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear CampinTrav! Thank you for your being a loyal guest to the Holiday Inn Express brand and for choosing our hotel during your time in Ottawa. I am glad to hear that some of the aspects during your stay with us were pleasant, however, I am more concerned about the fact that we did not deliver an ultimate positive experience.... More

Burlington, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

I stay in this hotel monthly and the rooms are always immaculately clean, the staff are all wonderfully polite and helpful and the complimentary breakfast is always fresh and tasty. The location is safe - you can walk to a number of good restaurants and a grocery store. After 10 + visits I have zero complaints.

Was this review helpful? Yes
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear 11Erin1976, There could not be a better compliment that reading your "10+ visits with zero complaints"! I thank you very much for sharing it with us and with many other potential travelers to West End of Ottawa. Our hotel enjoys a solid profile of business travelers who choose to stay with us on a regular basis. We do our... More

1 review
5 of 5 stars Reviewed 3 weeks ago

Myself, my boyfriend and my 2 stepdaughte stayed here for the weekend of August 1st to 3rd and we really enjoyed the hotel! The hot / cold buffet breakfast had something for everyone and we all walked away full! They offered us an upgrade when we arrived and even showed us the difference between what we had reserved and what... More

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HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Samantha R! Thank you for taking time to leave such a nice review about our hotel! Here, at the Holiday Inn Express Ottawa West-Nepean, we pride ourselves in offering a very warm welcome and delivering an outstanding customer service to all of our guests. Thank you for mentioning our complimentary Express Start hot buffet breakfast and its numerous choices.... More

Toronto, Canada
Senior Contributor
22 reviews 22 reviews
18 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Travelled to Ottawa with my husband and toddler last minute for one night. Booked directly on the hotel website at a great deal. I have to say, from the minute we stepped into the lobby we were met with smiles and staff who were more than willing to help - nothing was too much to ask. The room was fantastic,... More

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HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello TTToronto! I am thrilled to see such a positive narration full of details about our property and the area, rooms and our great staff! Thank you very much! I am glad to see that more guests are using an online booking tool through our hotel's website. The room you chose was an extended suite with a separated concept, which... More

Montreal, Canada
Top Contributor
71 reviews 71 reviews
23 hotel reviews
54 helpful votes 54 helpful votes
4 of 5 stars Reviewed June 23, 2014

My husband and I enjoyed our stay at this property. It must be quite new. We stayed in one of the suites which was very roomy with a separate living room area and small kitchen area complete with a sink. The bed was comfortable - you can always tell when they're new. My only minor complaint is I wish the... More

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HIEOttawawest, Front Office Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Bunny7475, Thank you kindly for such a positive feedback about your most recent stay in our hotel. Our Holiday Inn Express and Suites is 4 years old and we are proud to continue the impression of a brand new property. I am glad you enjoyed the comfort of the room with all the amenities it has, selection of breakfast... More

Barrie, Ontario
Contributor
14 reviews 14 reviews
14 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed May 19, 2014

We only stayed for a very short period, but we were quite impressed with the hotel. It's obvious that this hotel is either brand new, or recently renovated. The lobby was impressive, and the rooms were very clean and spacious. The only slight issue we had was that we had an adjoining room with people we didn't know and noise... More

Was this review helpful? Yes
HIEOttawawest, Front Office Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear mrswhale! Thank you kindly for your feedback on our hotel. We are indeed a new property as of summer 2010. I am pleased that you mentioned the modern look of the lobby and cleanliness of the rooms. With regards to your comment on adjoining rooms, I apologize for disturbance coming from the room beside. This type of room is... More

Los Angeles, California
Contributor
11 reviews 11 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 13, 2014

We spent six nights at this hotel visiting a new grand child in Napeam. With a car it is an excellent base to see the city as the road system is very good and Napeam is a quiet place to be based. Car parking next to the hotel is free of charge.It is also next door to a large Loblaws... More

Was this review helpful? Yes 1
HIEOttawawest, Front Office Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear Vincent W! Thank you for your great feedback on our Holiday Inn Express and Suites, Ottawa West. I am pleased to know you enjoyed the location of our hotel and all that it has to offer. I especially appreciate you mentioning friendliness and efficiency of our staff as well as cleanliness and spaciousness of the rooms. We hope to... More

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Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean

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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#11 Family Hotel in Ottawa #22 Romantic Hotel in Ottawa #25 Business Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including Hot & Cold items, served in the Great Room off the Lobby. Included in the rate is FREE Wireless Internet Access throughout the Hotel, as well as ample FREE Parking. Our well-appointed Guest Rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TV`s, Coffee Machines, and our beautiful SimplySmart® Guest Bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 
Number of rooms
115

Questions & Answers

Questions? Get answers from Holiday Inn Express & Suites Ottawa West - Nepean staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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