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Holiday Inn Express & Suites Ottawa West - Nepean

#13 of 68 Hotels in Ottawa
Certificate of Excellence
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2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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Holiday Inn Express & Suites Ottawa West - Nepean
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Holiday Inn Express & Suites Ottawa West - Nepean
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161 reviews from our community

Traveler rating
    86
    61
    7
    3
    4
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62
28
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43
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
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2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

This was one of the nicest holiday in express and suites that I have stayed at. Rooms were so clean and huge! We were there for my daughter's soccer tournament and all the parents were very impressed. We really felt like we were in an upscale, luxurious room. The pool was small but well maintained. Breakfast was decent - lots... More 

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Toronto, Canada
Top Contributor
104 reviews 104 reviews
44 hotel reviews
97 helpful votes 97 helpful votes
4 of 5 stars Reviewed yesterday NEW

I ended up staying here for one night as I had a business meeting in Ottawa the next morning, The hotel location was easy to find and right off Highway 417. Plenty of parking on site. Staff did well to accommodate our group of 20 however did get some of the reservations mixed up which was easily corrected. The breakfast... More 

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Riverview, Florida
Senior Contributor
41 reviews 41 reviews
5 hotel reviews
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

From the moment you walk into the Holiday Inn Express West in Nepean you're greeted by a warm and friendly staff who do their best to give you an excellent experience at their hotel. The room was very spacious, comfortable, modern and well thought out. There were electrical outlets where we needed them and a nice selection of cable channels... More 

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Iqaluit, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Staying at the Holiday Inn Express West in Nepean!!! Have been staying here for an extended stay with my family. From the start our stay has been great. My family and I have been made to feel very welcome. The rooms are great. Very spacious and well put together. Lots of amenities in the room and hotel. The staff are... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hi Chris S, Thank you so much for sharing your wonderful feedback on your experience with us! I am excited to share your comments with the hotel team - I am sure Lien and Christine will be thrilled to hear the positive impact they made on your stay! We hope to see you again soon! Best, Jenna MacLeod General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

I typically stay in 4-5 star hotels, and just came out of a top hotel in Montreal. I chose this specific Holiday Inn Express for location as it was close to friends and business. I was anticipating it would be marginal. But it is a nice surprise: from the large room, cleanliness, good staff , great full breakfast, free parking... More 

Was this review helpful? Yes
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Wayne F, Thank you so much for sharing your feedback on your experience with us. I love reading reviews, such as this one, to the hotel team. It is truly motivating and rewarding when we can create a memorable experience for our valuated guests. May your next few nights with us be even better than the first few! Thank... More 

Halifax, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was lovely, very clean. It was nice to have a TV listing guide in the room. I loved the Bath & Body Works amenities. Our night was quiet and comfortable. Check in was pleasant. The continental breakfast was exceptional. Thank-you for a good night, it suited our needs perfectly.

Was this review helpful? Yes 2
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Lindsay D, Thank you so much for providing us with your feedback on your recent stay and experience with us! We are so pleased to hear that we 'perfectly' met your needs. Come back and visit again soon! Best, Jenna MacLeod General Manager More 

Vancouver Island, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed April 18, 2015

Right from check-in through to check-out, we experienced outstanding customer service and wonderfully friendly staff. Special thanks to Lien in the Breakfast Bar and Christine from housekeeping for going above and beyond our expectations. Your concerns for our comfort and enjoyable stay, coupled with your daily smiles, always made us feel welcome. We have stayed in many hotels over the... More 

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Flyboy2014, Wow! Thank you for the kind and warm review! It is always so heartwarming to see how our hotel team can truly impact our guests experiences. I have passed along your feedback to both Lien and Christine - and will tell you that your comments made their day! Thank you again! Warmly, Jenna MacLeod General Manager More 

Markham, Canada
Top Contributor
63 reviews 63 reviews
35 hotel reviews
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed April 1, 2015

Ottawa is a small in comparison to Toronto and Montreal. So, despite this location being technically outside the city, it's close to Highway 416 (and Hwy 417) and is really only about 10-minutes way from Parliament Hill (outside of high traffic times). This makes it an affordable choice for those not needing scenic views and willing to drive. The property... More 

Was this review helpful? Yes 2
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Olde_biL, Wow! Thank you for taking the time to share such a detailed review on your stay with us. We appreciate your feedback, and loved hearing about all areas of your experience with us. The recommendations we receive from our guests are always heard! We look forward to hosting you again should you be back in Ottawa - and... More 

Newmarket, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2015

First time here and we loved it.....the rooms were clean and service was first class and very accommodating ...breakfast was better then a few of the other hotels we stayed at and the swimming pool was small but great for my daughter.....overall I recommend it and would definitely come back. Thank you!

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Chan K, Wow! Thank you for highly recommending us! We are so pleased to hear that you fully enjoyed your experience with us. We look forward to your next visit! Warmly, Jenna MacLeod General Manager More 

uxbridge
Top Contributor
61 reviews 61 reviews
18 hotel reviews
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed March 25, 2015

staff at the front desk at check in were helpful with directions as well as hotel amenities. Room had two queens a pull out couch. Couch and chairs were good enough to have another couple come to visit for a few drinks. wet bar area with small fridge was a nice touch. Wifi was quick and location of the hotel... More 

Was this review helpful? Yes 1
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello snowleopard5, Thank you for sharing your feedback with us on your recent stay and experience. We always love hearing what our guests think of us! We are so happy to read that you enjoyed all aspects of your visit with us - from the clean rooms, to the good breakfast and the helpful staff. We look forward to welcoming... More 

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