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All 66 Ottawa hotels

Holiday Inn Express & Suites Ottawa West - Nepean

2.5 of 5 Hotel   |   2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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92%
Ranked #11 of 66 Hotels in Ottawa
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
monacosun Toronto, Canada
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127 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

Our stay at the Holiday Inn Express & Suites Ottawa West was excellent from beginning to end. The staff check in were quick, friendly and accommodating. The hotel itself was kept very clean and always smelled "fresh". The rooms were spacious and well-kept. The complimentary breakfast each morning had a very large selection of breakfast options and drinks. I travel... More

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

I stay here several times per year for work, for several days at a time, and it is always a great experience. The hotel staff are always very friendly and helpful. I have stayed in many different rooms over the last several years and they are all consistently clean and comfortable! I've never had a complaint! My family has stayed... More

Was this review helpful? Yes 1
Ottawa, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

huge room, 2 queen with couch! At check-in, they had a game where I won a very nice little box of chocolates! I have stayed at this hotel before one year ago and they have made some nice little upgrades even since then. I usually try to stay here every time I'm in Ottawa. Just a little out of town... More

Was this review helpful? Yes 1
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Yogi-man65! Thank you so much for your fantastic feedback! We, indeed, have introduced some new things at the hotel in order to really welcome our guests. Quite a number of our regular guests, like yourself, have reached out to us saying how great their check in and the rest of the stay was. That is awesome, and that is... More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a newly wed and me and my hubby decided to try something different so instead of paying lavish money on a super expensive cruise, we decided to mix it up (we are both in our 60's, so no time like the present right?!) First off, Ottawa has completely exceeded our expectations! It's a very quaint town but lots... More

Was this review helpful? Yes 2
HIEOttawawest, General Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Congratulations to you and your hubby! and thank you for choosing our hotel to be part of your Honeymoon experience. I was so excited when I read your comments to the team this morning - it is truly comments like this that feed our enthusiasm! Cristina is fairly new to the team here - and it is so great to... More

Ajax, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed in a King Suite on the 3rd floor (Room # 310) The room was clean, large, and fairly well appointed. A few things that need to be addressed: 1/ The air conditioning was very noisy. 2/ There was no light fixture over the mirror in the bathroom. 3/ There were not enough seats and tables in the breakfast... More

Was this review helpful? Yes 2
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello SuperDave! Thank you very much for your positive feedback and thank for bringing to our attention some points, which would help us to grow even further and become a Great Hotel that Guests Love! I see that you found the AC unit too loud. I will pass your feedback on to our maintenance department so that they look into... More

Winnipeg, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The hotel is clean and the queen suite is very large. We spent 4 nights at the hotel we our daughter and grandson who is 6. He enjoyed the pool and hot tub and the talking elevator. The continental breakfast is very good but I did notice that they do not restock their fruit. Which only consisted of apples and... More

Was this review helpful? Yes 2
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello TeresaA56! It amazes me how small things, such as the pool, the hot tub, and most importantly the "talking elevator" have made the day for your 6-year old grandson! That is awesome and thank you for sharing it with us. We will take into consideration your note about better re-stocking of the fruit at the Breakfast Bar. In fact,... More

Little Weighton, null, United Kingdom
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 9, 2014

On a mini road trip of east Canada and this was the best hotel so far. Friendly staff, quiet pool and gym, very well appointed rooms and nice restaurant nearby (Brew Table, connected to the Days Inn). Not downtown but if you have a car its only 10+ miles.

Was this review helpful? Yes 1
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Duncan E! Thank kindly for your positive feedback and for mentioning our great staff and facilities. I am always happy to see guests promoting the area of Bells Corners and all the businesses that it has to offer to business and leisure travelers. I hope to see you in our hotel many more times, whenever there are other trips... More

Guelph, Ontario
Contributor
19 reviews 19 reviews
11 hotel reviews
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed August 5, 2014

I have stayed in a lot of Holiday Inns and this one is not one of the better ones. I have no complaints however, other than it is taking a beating from guests and shows much older than it is. Room was clean. The pool was murky and the hot tub was more of a cool tub. There were not... More

Was this review helpful? Yes 1
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear CampinTrav! Thank you for your being a loyal guest to the Holiday Inn Express brand and for choosing our hotel during your time in Ottawa. I am glad to hear that some of the aspects during your stay with us were pleasant, however, I am more concerned about the fact that we did not deliver an ultimate positive experience.... More

Burlington, Canada
1 review
5 of 5 stars Reviewed August 5, 2014

I stay in this hotel monthly and the rooms are always immaculately clean, the staff are all wonderfully polite and helpful and the complimentary breakfast is always fresh and tasty. The location is safe - you can walk to a number of good restaurants and a grocery store. After 10 + visits I have zero complaints.

Was this review helpful? Yes
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Dear 11Erin1976, There could not be a better compliment that reading your "10+ visits with zero complaints"! I thank you very much for sharing it with us and with many other potential travelers to West End of Ottawa. Our hotel enjoys a solid profile of business travelers who choose to stay with us on a regular basis. We do our... More

1 review
5 of 5 stars Reviewed August 5, 2014

Myself, my boyfriend and my 2 stepdaughte stayed here for the weekend of August 1st to 3rd and we really enjoyed the hotel! The hot / cold buffet breakfast had something for everyone and we all walked away full! They offered us an upgrade when we arrived and even showed us the difference between what we had reserved and what... More

Was this review helpful? Yes
HIEOttawawest, Guest Relations Manager at Holiday Inn Express & Suites Ottawa West - Nepean, responded to this review

Hello Samantha R! Thank you for taking time to leave such a nice review about our hotel! Here, at the Holiday Inn Express Ottawa West-Nepean, we pride ourselves in offering a very warm welcome and delivering an outstanding customer service to all of our guests. Thank you for mentioning our complimentary Express Start hot buffet breakfast and its numerous choices.... More

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Additional Information about Holiday Inn Express & Suites Ottawa West - Nepean

Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express & Suites Ottawa West - Nepean 2.5*
Number of rooms: 115
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Also Known As:
Holiday Inn Express Hotel And Suites Nepean

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