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All 66 Ottawa hotels

Holiday Inn Express Hotel & Suites Nepean

2.5 of 5 Hotel   |   2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
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91%
Ranked #13 of 66 hotels in Ottawa
Certificate of Excellence 2013
A recent review
5 of 5 stars reviewed 1 week ago
Andy B Deep River, Canada
  • Reviews (113)
  • Photos (42)
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113 people have reviewed this hotel

Traveler rating
    61
    43
    3
    3
    3
See reviews for
46
20
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25
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Deep River, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Room was very nice and clean. Good up dated decor - no complaints at all. Breakfast was normal good standard from Holiday Inn. Nearly had a complaint - at about 2:30 in the morning was awoken by 2 very drunk guys loudly cursing up and down the corridor and, when going outside for a smoke, were still loud enough to... More

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express4545, General Manager at Holiday Inn Express Hotel & Suites Nepean, responded to this review

Good day Andy B. This review ROCKS!!! Thank you for taking the time to submit a review about your recent stay at the Holiday Inn Express & Suites Ottawa West-Nepean. We have shared your review with all of our guest services team and the front desk agent you mentioned. All reviews are shared with our team as an opportunity to... More

Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I stayed at this location on business for three nights. Upon checkin I was helped by a woman who could hardly speak English. In addition to this, I could clearly hear other staff members speaking a foreign language from behind the counter. I found this extremely unprofessional and annoying from a guest's perspective. We live in Canada and when I... More

Was this review helpful? Yes 3
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Nepean, responded to this review

Dear Allen M, Thank you for your staying with us and for bringing this to our attention. We are very sorry to hear about your experience on your recent stay. We would like to address your experience further, and have sent you an email with additional details. Thank you again for your comments and for staying with us. Sincerely, Connie... More

Waterloo, Canada
Top Contributor
347 reviews 347 reviews
231 hotel reviews
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed March 10, 2014

A very nice Holiday Inn Express, in fact, one of the nicest I’ve seen of the brand (properties do vary considerably). This is remarkable because this location is fairly new, yet it still shows better than many others of it’s ‘vintage’. I was upgraded to the suite, which was impressive with it’s nicer modern furnishing and finishes. Every other aspect... More

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Montreal, Canada
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 9, 2014

We were shocked to learn that people who booked through our hockey team were not able to get the CAA discount. You actually have to pay a premium if you go through a sports team, as the organizers of the Capital Hockey Tournament apparently make you choose from certain hotels, and there is an intermediary, who gets a commission. The... More

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Nepean, responded to this review

Dear F M, Thank you for taking the time to convey your comments regarding your recent experience with us. We rely on you, our guest, to let us know how we are doing and how we can better meet your needs. We have sent you a private message to obtain additional details about your experience. Regards, Karen C Case Manager... More

Reviewer
5 reviews 5 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 5, 2014

Recently stayed at this location when we were in town to visit some friends and do some shopping. The location is on the west side of Ottawa and just a few minutes south of the Kanata Holiday Inn Express that is twice the price. The room was clean, the bed was extremely comfortable and although there appeared to be other... More

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NEW HAMBURG
Senior Contributor
21 reviews 21 reviews
5 hotel reviews
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed March 2, 2014

This is a newer hotel. The rooms are large and very comfortable. The WiFi is free and reliable and fast. There is the standard Holiday Inn Express breakfast bar, which is a nice touch and convenient. The hotel is close to Hwy 417 in the west end of Greater Ottawa. It is actually in Belles Corners. There are some very... More

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Waterloo, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 2, 2014

This is now our go-to hotel for our trips to Ottawa to visit family. We've always been able to get a reservation on short notice, rooms are clean and spacious, breakfast room is nice (although coffee and juice don't impress). Can't find better for the price!

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Winnipeg, Canada
Top Contributor
70 reviews 70 reviews
55 hotel reviews
113 helpful votes 113 helpful votes
4 of 5 stars Reviewed February 26, 2014

* I wrote a review for this hotel last week as we stayed here 2 weekends in a row* Background: I travel for a living so I'm always staying in hotels. The hotel is very clean and nice. The check in was fast and the front desk staff are always helpful and friendly. The rooms are very nicely decorated and... More

Was this review helpful? Yes 1
Winnipeg, Canada
Top Contributor
70 reviews 70 reviews
55 hotel reviews
113 helpful votes 113 helpful votes
5 of 5 stars Reviewed February 15, 2014

Background: I travel for a living so I've stayed in many types of hotels. We stayed here in Feb 2014. The hotel is very nice. We really enjoyed our stay. Check-in was fast. The room- we had a 2 queen bed room. The bed were comfortable but on the harder side. The room was large. They had a flat screen... More

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toronto
Senior Contributor
21 reviews 21 reviews
21 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 11, 2014

We selected the Holiday Inn Express as it was a central location to a function that we had to attend near Nepean/Kanata. We had a great stay, better than expected. The hotel was nice and updated. We made use of all the amenities. Check-in was smooth, staff was friendly and very helpful. The room was clean and in good shape.... More

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Additional Information about Holiday Inn Express Hotel & Suites Nepean

Also Known As:
Holiday Inn Express Hotel And Suites Nepean
Address: 2055 Robertson Road, Ottawa, Ontario K2H 5Y9, Canada
Phone Number:
Location: Canada > Ontario > Ottawa
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#14 Family Hotel in Ottawa
#28 Business Hotel in Ottawa
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Nepean 2.5*
Official Description (provided by the hotel):
Our rates include FREE ‘Smart Start Breakfast Bar’ including Hot & Cold items, served in the Great Room off the Lobby. Included in the rate is FREE Wireless Internet Access throughout the Hotel, as well as ample FREE Parking. Our well-appointed Guest Rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TV`s, Coffee Machines, and our beautiful SimplySmart® Guest Bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 
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Amenities

Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style
#14 Family Hotel in Ottawa #28 Business Hotel in Ottawa
Hotel Class
Official Description (provided by the hotel)
Our rates include FREE ‘Smart Start Breakfast Bar’ including Hot & Cold items, served in the Great Room off the Lobby. Included in the rate is FREE Wireless Internet Access throughout the Hotel, as well as ample FREE Parking. Our well-appointed Guest Rooms are spacious and luxurious, featuring beds with the ‘SimplySmart® Bedding Collection*, 37” LCD Flat Screen TV`s, Coffee Machines, and our beautiful SimplySmart® Guest Bathrooms*. The HOLIDAY INN EXPRESS & SUITES – OTTAWA WEST NEPEAN also offers:- Indoor Heated Salt Water Pool and Whirlpool - State-of-the-art Fitness Facility- Business Centre with Free Internet Access- Meeting and Conference Rooms to accommodate up to 100 people.- Great Room available 24 Hours a day, offering Coffee & Tea. ... more   less 
Number of rooms
115

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