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Holiday Inn Express Hotel & Suites Ottawa Airport

#16 of 68 Hotels in Ottawa
Certificate of Excellence
2.5 of 5
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2881 Gibford Drive, Ottawa, Ontario K1V 1C3, Canada
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Holiday Inn Express Hotel & Suites Ottawa Airport
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Ranked #16 of 68 Hotels in Ottawa
Certificate of Excellence
A recent review
4 of 5 stars reviewed 2 weeks ago
Anson D Edmonton, Canada
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227 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Edmonton, Canada
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Book early because this hotel fills fast. Amazing service by the front desk staff, had a great meeting here as well. Bed is a little hard for my liking but the rooms are amazingly clean and spacious. Breakfast is always good!

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Oromocto, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

I stayed here for one night while driving through Ottawa. The room was large with high ceilings and a nice tiled bathroom. The room was very clean and quiet. The breakfast area was the largest I have seen and was very comfortable.

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Ottawa County, Michigan
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Very clean rooms, updated. Friendly staff. Comfortable bed, oh yes I slept like a baby! Big rooms with adjoining living room, it almost feels like a large bachelor apartment (minus the kitchen). It's a good location if you're seeking to be closer to the airport. I needed to be close to Raceway Carleton - which is not THAT close but... More 

Was this review helpful? Yes 1
Sydney, Australia
1 review
1 of 5 stars Reviewed 4 weeks ago

Called Ashrof as the hotel have made a reservation for clients under the wrong name and could not find their booking at check in. I called to assist in fixing this hotel's error and received the most horrid customer service possible. I was told that Ashrof was unable to assist me with anything as it was 230am - as if... More 

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GuestServicesOttawa, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review

Dear emtravl, Thank you for bringing this concern to our attention… Please know there was an error with the 3rd party booking site which caused confusion with this particular guest’s reservation, however their reservations were honored and the guests were checked in promptly. We appreciate your feedback regarding the service you received from our team member and we will use... More 

Plantation, Florida
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Very new property located very close to airport. Had a very nice stay here. Shuttle was always very timely and always available. Breakfast was good and many great restaurants are located near by. Would define recommend! Not far at all from downtown also.

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Clovis, California
Level Contributor
62 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed June 17, 2015

his is a classic Holiday Inn Express, with all the amenities like mini fridge, microwave, breakfast included, etc. The main reason I am writing the review is because the personnel is respectful and friendly; there has been two times when I had to check out early during my stay because I finished my business in town and they did not... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review

Dear Chaufa, Thank you for taking the time to review our property. We work hard to make your your stay comfortable and pleasant so we are pleased to note that you were satisfied with the level of service, amenities, complimentary parking and location of the hotel. We are highly motivated by your words and ensure you that we shall continue... More 

St. John's, Canada
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed June 3, 2015

I recently stayed at this hotel on business for one night. It was a delightful place to stay. The room was very spacious and clean. The breakfast was great with a lot of variety. The fitness centre was rather small and the pool with sauna was just ok. I would stay here again.

Was this review helpful? Yes 1
Moncton
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 26, 2015

The front desk gentleman was able to give me accurate directions when I was lost in the city at night even before I checked in. They gave an upgrade at no cost. The bed was comfortable and location accessible.

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North Bay
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed May 11, 2015

My kids and I came to Ottawa for Comiccon over Mothers Day weekend. We stayed for two nights. The room was huge, with a separate living room space, two tv's, a microwave and a fridge. The pool and hot tub were clean and we went swimming both nights. The work out area had a few machines, and also was clean... More 

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Ajax, Canada
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed April 18, 2015 via mobile

Stayed here 2 nights on business and the front desk staff were friendly and accommodating. Free breakfast was good. Seems like a relatively new hotel so the rooms are up to date and clean. I would stay here again.

Was this review helpful? Yes 1
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