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Holiday Inn Express Hotel & Suites Ottawa Airport

#21 of 68 Hotels in Ottawa
Certificate of Excellence
2.5 of 5
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2881 Gibford Drive, Ottawa, Ontario K1V 1C3, Canada
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1 room 1 guest
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Holiday Inn Express Hotel & Suites Ottawa Airport
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239 Reviews from our TripAdvisor Community

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Traveler rating
    140
    75
    12
    5
    7
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ottawa, Ontario
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We stayed here in August 2015 for 2 nights. We were attending a wedding at Orchardview Wedding & Conference Centre. Our stay was excellent. We stayed in the "Presidential Suite" (whirlpool tub, fridge, micro, coffee maker, sitting area, 2 flat-screen TVs and an electric fireplace!). The cost per night/amenities ratio was very reasonable - the best in the area. The... More 

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Nanaimo, Canada
Level Contributor
169 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 179 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

As the Hampton Inn was fully booked stayed here as it was next door and close to the airport. Other than the price which was high for a budget hotel, everything else was fine. New hotel with a nice large room, comfortable beds, nice pool and hot tub. Great friendly service at check in and check out. .Breakfast was actually... More 

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Saskatoon, Canada
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 1 week ago

I stayed here one night between flight connections. This hotel is close enough to the airport that it is only minutes away by airport shuttle. The "Information Booth" at the YOW airport dialed the hotel using a phone in their booth which is nice if you are a traveller without local cellphone coverage Check in with them at the airport... More 

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Charlottetown, Canada
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Very friendly staff, accommodating to a road weary travelling family. the hot buffet was very welcome, the buffet area was clean and well stocked. Overall for a very short stay within a long roadtrip, a great accommodation ad a reasonable price point.

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Detroit Michigan
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago

I tried to book a room 3 times during 4:30Pm to 5:30PM on Aug 12 at the Holiday Inn Express near Ottawa Airport. Each time I was asked to 'Hold' and after 4-5 min. I hung up and called later. On the 3rd call I stated Please NO HOLD, I want to book a room. The lady but put on... More 

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GuestServicesOttawa, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review

Dear Serviceprovider, Thank you for providing this valuable feedback to our attention. I would like to apologize on behalf of our team for the long wait times experienced August 12. We are always looking for opportunities to provide truly outstanding service. Our dedicated team at Holiday Inn Express and Suites Ottawa airport would like for you to give us another... More 

Ontario Canada
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at a lot of Holiday Inns and as a priority club platinum club member usually get some little perk..... Not here!!! The guy on the front desk was not the friendliest I have encountered. No upgrades and he was not too receptive when I asked for a late check out.... The room itself was fine and typical... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review

Dear martininblack63, Thank you for being an IHG Rewards Platinum Elite Member and for taking the time to share your comments. We are glad that you appreciated our rooms and had a good breakfast experience. However, we apologize for the difficulties you had experienced with our Front Desk staff. Kindly note that we will be sharing and discussing this with... More 

Hamilton, Canada
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Spent two nights at this hotel and would stay here again. I like the location as it is in a quiet neighborhood close the airport yet an easy drive downtown and the clients that I called on while in Ottawa. I like the HIE chain and tend to use them when available.

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Brampton, Canada
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I stayed at this hotel very recently and its not bad but it could use a larger pool and whirlpool area, and they have a fantastic patio area just off the pool area but it needs more than two tables and I suggest that the tables have umbrellas and also have some chaise lounges for guests to sit out and... More 

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IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review

Dear Peter H, Thank you for taking the time to write this review for our hotel. We are pleased to read that you have regarded our hotel location close to Ottawa and breakfast selections to be great. On the other hand, we apologize for any inconvenience for the lack of sitting area during breakfast. Thank you once again for your... More 

Petawawa, Canada
Level Contributor
96 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I went to this hotel for an overnight stay and it's was ok. The room was very clean and check out personnel was nicer than check in. The breakfast is basic for a free one and it's clear that they want to spend less possible. The hotel itself is very close to the airport but without the noise. There is... More 

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Ontario, Canada
Level Contributor
4 reviews
4 of 5 stars Reviewed 3 weeks ago

I had several functions at the EY Centre over several months (March to July) this year. I had the opportunity to stay at the Holiday Inn Express several times. I was very pleased with the staff and the property. The one issue I had was handled quickly and efficiently. The staff truly care about the guests comfort while they stay... More 

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