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Holiday Inn Express Hotel & Suites Ottawa Airport

#22 of 69 Hotels in Ottawa
Certificate of Excellence
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2881 Gibford Drive, Ottawa, Ontario K1V 1C3, Canada
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Holiday Inn Express Hotel & Suites Ottawa Airport
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253 Reviews from our TripAdvisor Community

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Ontario
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a room reservation for one night with a king bed. Check-in was fast and easy, we were in our room within minutes of arrival. The room was awesome, very clean and no complaints. Complimentary breakfast in the morning was good, nothing out of the ordinary but nothing disappointing neither. A jacuzzi hot tub was advertised on the site, that... More 

Helpful?
Thank shadow0966
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I been travelling to Ottawa for the past 11 years for business. I normally stay at the hotel down the road so I thought for once I would give the Holiday Inn a try, as I enjoyed the stay I had at the one in Kanata. This hotel has the same clean feeling that you expect from a Holiday Inn,... More 

Helpful?
Thank P M
Charlotte, North Carolina
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Well, yes... it's "just a Holiday Inn". Just about everyone who stays at a Holiday Inn knows exactly what to expect. Reasonably clean and functional, middle-of-the-road and adequate. I personally would rather save a few bucks per night and stay an extra night in a place like this, than to spend the extra money, but I was annoyed this time.... More 

Helpful?
1 Thank John W
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review

Dear John W, Thank you for submitting your review of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best Holiday Inn Express around. It seems that we were not able to execute an exemplary hotel stay because of the room amenities particularly the whirlpool. We want you to... More 

Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed January 1, 2016 via mobile

Clean and convenient...as I would expect for a newer model Holiday Inn Express. Friendly front desk staff and helpful too after someone overbooked the 5AM airport shuttle. The king sized bed unfortunately was saggy already and should have been noticed and replaced.

Helpful?
Thank Smivies
IHGCare, Guest Relations Manager at Holiday Inn Express Hotel & Suites Ottawa Airport, responded to this review

Dear Smivies, Thank you for posting a candid feedback from your recent stay with us. It is nice to know that you were able to appreciate the cleanliness of our property and the friendliness of our staff. However, I was concerned to see that you found our king sized bed to be of sub-par quality. I would like to apologize... More 

Surrey, Canada
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 30, 2015

We have stayed here 7 or 8 times now. They take excellent care of us (Drop It And Drive) and are always friendly, they also have good cookies on the right days!!!!!! The hotel is always very clean and if you need anything, the staff is on it right away.

Helpful?
Thank Tim B
Borden, Ontario, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed November 5, 2015

The service at this hotel was exceptional. The staff were always friendly and helpful. They assisted me to print and copy business information, were great at getting me in and out of the safety deposit box and answered all questions quickly and professionally. The pillows even came with "soft" and "firm" labels! The hotel was very clean and well maintained.... More 

Helpful?
Thank Kathryn S
Chesterfield, Michigan
Level Contributor
335 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 stars Reviewed October 27, 2015 via mobile

This hotel is close to the airport. Staff was helpful and pleasant. Rooms were sizable and clean. Everything looked fresh and new. Breakfast was usual HIE fare but was hot and good. Would definitely stay here again. A couple restaurants within walking distance.

Helpful?
Thank PhoenisSunDog
Hakuba-mura, Japan
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 27, 2015

Clean and spacious rooms with mini bar / kitchen, large ensuite. Morning buffet was an average assortment of mostly bread / muffins with cereal and Bacon / Sausage and eggs. It is situated close to the local pub, other restaurants and shops. The massage shop in the area was Amazing and a 1 hour massage highly recommended.

Helpful?
Thank Yeti-Dave
Sydney
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed October 13, 2015

The hotel is only a few minutes from the airport in Ottawa and offers free shuttle service from 5AM. Front desk staff were not well informed on all services available in hotel and did not follow through on a wakeup call. Other than that it was great, clean and new hotel.

Helpful?
Thank Paul K
kingston
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed October 4, 2015

Forget the proximity to the airport. There was no noise, either from aircraft or the busy road outside. Friendly, efficient front desk staff. Clean room with fridge, microwave and coffee maker. Satisfying breakfast included in the room rate. I definitely recommend the hotel as a good place to stay. After a little investigation I found several bus routes to downtown.... More 

Helpful?
Thank kirkwall1
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