You cannot enjoy your stay if the staff is not welcoming and enjoyable to speak to. They must be knowledgeable and respectful of guest's needs. While staying at this hotel, I found that they were just that! Every staff member welcomed my family and myself..with smiles and friendly eye contact. All of our questions were answered and we were very...
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Myself and a co-worker were in Toronto for a conference. Someone recommended the Don Mills hotel and Suites. We were told it was up town. No it was not. I sent two email's asking if this place was close to all the places we need to be and if there was a shuttle bus from the airport. As we did...
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I was able to come to Toronto to visit my 92 year-old father because the Toronto Don Valley Hotel & Suites have an adapted hotel room. With a roll-in shower (complete with a hand held shower head and shower seat), adapted toilet and niceties such as a lower extendable mirror and hair-dryer I was able to deal with my personal...
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Dear Virginia B,
Thank you for taking the time to post a review on Trip Advisor and for sharing your wonderful experience with us!
These are the comments that make us proud to be doing what we do. I am very glad that you found our hotel very suitable for your needs and that your overall stay with us was...
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I chose the Don Valley Hotel because its proximity to the three tourist points of interest for my 10 year old and myself. We went to the Ontario Science Center, The Toronto Zoo and the CN tower. All three were very close by and no problem at all to nagivate from the DV Hotels excellent location. Also, very affortable and...
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Dear NYFireman,
Thank you for taking the time to post your review and for the positive feedback about our hotel and staff!
I am glad that both you and your son enjoyed your stay and everything was made easy and convenient for you.
Next time, please do not hesitate to ask any of our staff for a fridge as we...
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I stay at this hotel on a regular basis for business. Rooms are always clean. Free wifi for guests. Free breakfast if you are booked for the week. Simple buffet but enough to get you going for the day. Lobby bar has a good selection of food and drinks :) Hotel has pool, sauna and hot tub. Has a simple...
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Dear Sunshinygirl,
Thank you for posting your comments on trip advisor and for the positive feedback! I am glad that your stay with us is always enjoyable and that we can be your home away from home.
Please feel free to contact the hotel or myself (sdeocampo@atirahotels.com) if there is anything we can do prior to your arrival to make...
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we just stayed at this hotel because it was very close to my niece's house. This hotel was so dirty and disgusting beyond my belief. Carpets in hall ways were old and ugly. The public and common areas very dirty as well as the main entrance. i don't recommend this hotel to whoever that cares about cleanliness and neatness of...
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Dear Simin J,
Thank you for posting your comments on Trip Advisor. Please know that we are currently undergoing renovations right now where every area of the hotel including guest rooms, hallways and facilities are getting a fresh new look.
I hope that once renovations have been completed you will make us your choice of hotel as we would love...
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Check-in was quick and the clerk was professional. We used the pool the 1st night and were satisfied; however, we did not feel that we could used the pool during the next three days as there was a film of scum, dead skin cells, and hair on the surface of the water. The deck also contained mud in several locations....
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Dear Trip Advisor Member,
Thank your for your feedback on the maintenance issues you encountered during your stay here. Rest assured, these are not our standards and I will have these issues rectified immediately. As you may have noticed, we are currently undergoing renovations in upgrading our hotel for a fresh new look, which includes our pool area and guest...
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I recently stayed at this location. The hotel looked nice.. the only thing is the staff was very unfriendly. They hardily smiled, and they will not awknowledge you when you walk by. I did not feel welcomed.
My room was clean, except it was very very hot! i tossed and turned all night because of the heat. Be sure to...
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Dear Traveler, thank you for taking the time to share your recent experience, although I am disappointed to hear your stay was anything less than perfect. Rest assured that we will be using your feedback as we further train and develop our associates on ways to positively impact guest and their visit to the Toronto Don Valley Hotel & Suites....
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We stayed in this hotel on Dec 2011. The hotel room looked decent at first until I stepped on to something very sharp. It was so painful, I looked at my heel, it bleed. My husband quickly checked what's under the carpet, we saw there were a lot of rusty nails sticking out of the carpet by the bathroom. My...
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Dear Guest, I would like to sincerely apologize for any inconvenience caused during your recent visit and to assure you we take guest comments very seriously. As you probably noticed during your visit we are in the process of upgrading the hotel and investing millions to renovate and upgrade several areas through the hotel, including guest rooms.
I would like...
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I stayed at this hotel on February 28th and was very pleased with the overall value fo the $$$. Decent price, Parking well within acceptable range and the location is good for anyone in the Northen part of Toronto. A sure stay next time in town.
Thank you for visiting the Toronto Don Valley Hotel & Suites and for sharing your experience.
Warm Regards,
Kevin Porter
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220 Reviews
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