Some of my colleagues have stayed here previously and were not happy with the state of the hotel, so I was preparing myself for the worst. As it turns out, the staff is very friendly and the rooms are clean and a good size. And my bed is very comfy! However, I could use a little more light for my... more

We pre-booked/paid for this hotel for 4 nights and upon arrival, we advised the check in clerk that we may need an extra night. He told us we could ask for the pre-paid rate of $135 when we decide to do so. When we did decide we were offered a higher rate but the pre-paid rated of $135 was accepted... more

The hotel is very clean, the room was big and internet very fast. It's very well located, in a small commercial center, so you don't even need to go outside to take the subway. Everything was all right before I received my bill. What a surprise when I saw that they charged me with things I didn't take or used... more

Loved this hotel, modern and clean. Easy access to the subway and the rooms were great. Breakfast buffet is awesome...staff very courteous and helpful. more

We have gone to Toronto quite often recently and are always looking for the most value, while staying in a decent hotel, in an area that is close to where we want to go. Most of the time I’m happy if I can get a place near the subway and just park the car. We normally stay in the city,... more

This is a great find - up to Novotel's usual (high) standards, and at a bargain price through Travel Republic. The hotel is located a 25 minute subway ride from downtown, but the subway station is right by the hotel so it's much more convenient than many downtown locations, and safer for a woman on her own, as I was.... more

I stayed here for a couple of months in April-May timeframe. The front staff are not friendly or welcoming. As a business traveller, I book well in advance to get the best rates. Having done this and been assured my rate was "booked" into the system by the Front Staff. I was astonished to find the Service Manager mention that... more

Air-conditioning really didn't work. It would only allow you to drop the temp 2 degrees every hour and it turned back up to 82 every day. It only had 1 sheet on the bed and we were told this was the "European standard." They assured us that the blanket was washed every day, so that's comforting. I requested the second... more

My wife and I recently went online and booked a theater package at this hotel. Unfortunately, when the staff processed the booking, they emailed us that they had no king bed rooms available as advertised and could only offer us a double bed room. We wrote back that although we would be celebrating a wedding anniversary, we'd understand if that... more