Very nice place, rooms were clean and comfortable - only problem was a little more soundproofing between rooms and the hallways. Restaurant was great for all meals, servers were very friendly and helpful. Went for a couples massage, I unfortunately did not get our masseuses' names but they were fantastic and friendly. Even gave us a homemade cookies at the...
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Dear TBit07,
Thank you for the Amazing Review! I am very pleased to see you had a great experience in the various outlets we have. We pride ourselves on having a great team of working for us, and are really excited that now that the good weather is here, our Golf Course is now open as well. Thanks again for...
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I arrived here for a 2 night stay and was actually pleasantly surprised by the check-in, the young lady was very professional and explained the hotel briefly to us. It went downhill and very quick from here. We had a room on the first floor which is down a large ramp, oddly enough you go through the lobby of the...
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Dear WorkinTraveller,
I can say with dismay that I am not very happy with the experience you had while here. I know that sorry most likely wont help much, but if this is of any consolation to you, I have used this review as a tool for training and the importance that MUST be placed on Customer Service throughout the...
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Spent Saturday night at the Clarion Pinewood for a wedding. Room was a standard double and the balcony was a nice touch. Looked out over the outdoor pool and to my surprise the pool was open. Heated in the winter - fabulous. Several people took advantage. Check is was nice and simple. Staff was very courteous. Only problem was their...
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Dear BarbieC1962,
I'm glad to read that you had such a great experience while here at the Pinewood. As you mentioned our pool is open to 80-86 degrees year round; a little unique feature for our resort. I sincerely to have you as well as the several people from the wedding party back in again sometime so I can meet...
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We had a nice week-end in North Bay but I agree with those who said the resort is very dated. The furniture looks like it is from the 70's and needs to be replaced. We had the deal and the massages were nice. I enjoyed swimming outside in the heated pool but you need to be careful coming back in...
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Dear kdt282,
This was our first time using Jaunt as a sales tool. It has proved to be a good experience for us, but like you mentioned, the Taxes and Gratuities as mentioned on your Jaunt coupon, are not included which of course led to some guests not realizing when they stayed with us.
We have incorporated into our reservation...
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We spent the weekend there with some friends for a snowmobiling weekend package. We were promised a king bed and close to friends. We did not get the king but instead two doubles in a tired room. We were told we could have a king but away from out group, but others in our group got king suites. We booked...
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Dear Brian B,
I am glad to have had you and your friends up for snowmobiling, but am surprised to hear that you were not entirely satisfied with your stay. Snowmobilers are an important market for us, and we try our very best to make sure that they are comfortable and well taken care of. I will certainly look into...
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My family recently spent the weekend at Clarion Resort. I must say the only thing good about our visit was that we got to spend some time together. We took advantage of a deal through Wag Jag. Our deal included a gift certificate for the spa. A day before we were to arrive I received a call from the spa...
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Hi MB,
Yikes! What a horrible read. I wish I had more to go on and would love for you to give me a call so we can try to track down what went wrong...
To be fair though we didn't have you in a basement as we don't have one. We're build on a hill which means our main...
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We stayed here while looking at Nippising University; I looked it up online as well as checking it with CAA. I called to make the reservation and ask a few questions, the Receptionist/Front Desk was very nice but when we got there, oh boy. The Staff was very nice but at check in they put us in the basement, so...
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Our family spent three days at Clarion it was a terrific stay, the staff are friendly and really go out of there way to assist. Rooms were clean and the food in the restaurant very good. We met the Manager Sue and the sales Manager Jake who were both very helpfull. We plan to return in the summer. Great value...
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We always stay here comfy cozy place love the outdoor pool and if you have the extra cash stay in the king suite with wood burning fireplace very cozy.
Spent two nights at resort, one being New Years Eve, I can't remember a more relaxing weekend along with our very good friends we took advantage of all the facility had to offer, all staff were very plesent and friendly, spa was perfect with great staff there as well. We were there on a Jaunt package which made this a...
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