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Hilton Garden Inn Niagara-on-the-Lake

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500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Hilton Garden Inn Niagara-on-the-Lake
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Hilton Garden Inn Niagara-on-the-Lake
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717 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cleveland, OH
Senior Contributor
38 reviews 38 reviews
9 hotel reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed yesterday NEW

The Hilton Garden Inn is centrally located - an easy drive to the Shaw Festival and/or the area attractions. There were lots of travelers being shuttled to and from the many local wineries. The rooms are very quiet and the beds are comfortable (also adjustable for firmness), The room is light in the daytime and the curtains are room darkening... More 

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Oshawa, Canada
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

A wonderful hotel. Excellence in Customer Service!! All the staff were friendly and had a smile. We were made to feel very welcome. Thank you! The location was great- just a short drive to the Niagara Parkway and near the Outlet Mall. Breakfast was wonderful with a good variety. Very comfortable room and bed. We got a good sleep after... More 

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Senior Reviewer
10 reviews 10 reviews
5 of 5 stars Reviewed 5 days ago NEW

The hotel is excellent. Very clean, confortable bed and the location is very good. They have an excellent breakfast buffett. Free coffe, fruits and cookies all day. Next time we go to Niagara-on-the lake we will stay at this hotel

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Peterborough
Senior Reviewer
7 reviews 7 reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

having travelled by this hotel many times, on our most recent visit to St, Catharines and Niagara Falls, thought we would give it a try. Clean well kept rooms, everyone was helpful and friendly, will be back again!

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Parma, Ohio
Contributor
12 reviews 12 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Stayed here on April 7th, check in was super smooth, friendly staff. Room was very clean, we also used pool and hot tub which was also clean. Beds were awesome great night of sleep, hotel was quite and peaceful. Check out was a breeze, Chelsea was excellent helped us with directions to Toronto. We will be back again.

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MI
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

staff was very friendly and helpful, and efficient. check in and check out process very quick. great location and very nice facility. Mattress needed to be replaced and one lamp in the room was not functional. Aside from those two things, hotel was a great value.

Review collected in partnership with Hilton Garden Inn

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Toronto, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Great location, easy access to both the highway and right across the street - full service area including gas, tim hortons and wendy's. Hotel was clean and welcoming. Beds were very comfortable. I did not use any of the facilities but everything is there should you want to use them. I will be back again

Review collected in partnership with Hilton Garden Inn

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Niagara-on-the-Lake, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

We chose this Hilton based on name, location. The staff was incredible. Our bed was the worst hotel bed ever. Slept like crap. The bathroom sink drained slow and on our last day the toilet handle broke. The room itself looked worn and dated. Definitely needs a major overhaul.

Review collected in partnership with Hilton Garden Inn

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Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Thank you for your review. We appreciate your feedback and we’re very sorry for the issues that you experienced with your room during your stay. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Thank you, The Management Team More 

London, Canada
Top Contributor
96 reviews 96 reviews
71 hotel reviews
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Stayed here on business for one cold night in March. If you are not in the area for the wine tours or the falls, this property is a good option. Apart from a truck stop across the road, your eating options are limited to the hotel. That is not a bad thing because the food and service are quite good,... More 

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Rochester, United States
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 3 weeks ago

We decided to stay here instead of a B&B, as we normally would do in NOTL. The price was less than a B&B and the service was exceptional. And we got to sleep in late which we couldnt do at a B&B. We were still able to get free wine tasting coupons. Bed was exceptionally comfortable. I enjoyed the adjustable... More 

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