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All 15 Niagara-on-the-Lake hotels

Hilton Garden Inn Niagara-on-the-Lake

3.0 of 5 Hotel   |   500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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A recent review
3 of 5 stars reviewed 4 days ago
971judithw
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601 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
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English first
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Staff and housekeeping very good- difficult to drive to Niagara on the Lake--20 minutes--but staff was helpful--great to have 5 am opening for pool-but small --staff good--but no pluses for being a Hilton member--good if the only reasonable rate in this area in August.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

My wife and I were in this region to tour vineyards and stayed three nights at the hotel. The Hilton Garden Express was a wonderful hotel. Room was nice, matres was just ok, me my wife found it fine. House keeping did a great job cleaning our room. A nice added touch was the coffee available in the lobby in... More

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Toronto, Canada
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed 1 week ago

It's a Hilton Garden Inn. Clean, comfortable, but nothing special. It is close to the big new outlet mall, which we loved and about a 10 minute drive to Niagara on the lake and the attractions. It was quiet enough for sleeping, but the bed was a littke lumpy for my taste. Maybe I am just getting old though!

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Toronto, Canada
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

I go to Hilton Garden Inn at least once a month. The lobby's new decor is inspiring and welcoming. A staff member is always there to great you, be it with check in or a coffee. I like the refreshment station that is offered to guests. The bar area is cozy and makes you want to stay for a while... More

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Chicago
Senior Contributor
38 reviews 38 reviews
18 hotel reviews
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed 1 week ago

Stayed one night at this location. Nice hotel. pleased with the service and interaction with the staff. Pricing seemed higher (considering breakfast was not included) than in comparable properties in this location and other similar Hilton properties. Since it was only for 1 night, it did not matter but unlikely to consider it if more nights were required. Internet worked... More

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Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 1 week ago

The Hiltons are very good hotels. We had some small negative experiences. We did not get the room we requested a number of weeks in advance, there were extra fees on the bill we were not make aware of in advance and unfortunately the fire dept. ran alarm tests on one day with not advance warning by the hotel staff.

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
Naples, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Stayed here in July with the family. Room was clean but seemed a little small. Location was not where I expected it to be. This hotel is actually in Niagara-on-the-lake, which is a district and about 15 minutes from Niagara Falls. It did have a mini fridge and a microwave in the room however. Overall an okay hotel. Not sure... More

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Waynesboro, Pennsylvania
Senior Contributor
32 reviews 32 reviews
13 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Clean rooms, including under the bed, good internet, excellent food, pleasant staff and the pool was clean. Close the Niagara on the Lake and Niagara Falls. There is a mall and a food complex across the street.

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Etobicoke, Ontario, Canada
Contributor
14 reviews 14 reviews
6 hotel reviews
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel is OK,. We thought the room (208) a little small for the price but there's no point in talking about "value". It's Niagara-On-The-Lake in the summer. The carpet in the room needs a good cleaning and more attention to detail is needed by the staff. There was a scrunchie right out in the middle of the floor and... More

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McLean, Virginia
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Good: Near the wineries, pretty landscaping outside, nice lobby, rooms decent, outside patio with seating to enjoy weather, mall 1 min. drive with shops/restaurants, in back of hotel is a pagoda to sit outside Bad & Ugly: Went in July 2014 - a/c in lobby broken and super hot; had complimentary breakfast with booking but when we got there, registration... More

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Hilton Garden I... N, Manager at Hilton Garden Inn Niagara-on-the-Lake, responded to this review

Please accept our sincere apologies for the disappointing service and conditions of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to best meet and exceed our guests' expectations. We have shared your comments with our team and assure you appropriate steps have been made to correct the issues... More

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Additional Information about Hilton Garden Inn Niagara-on-the-Lake

Address: 500 York Road, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Niagara-on-the-Lake 3*
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Also Known As:
Hilton Garden Inn Niagara-On-The-Lake Hotel Niagara-On-The-Lake
Hilton Niagara-On-The-Lake
Niagara-On-The-Lake Hilton

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style
#4 Business Hotel in Niagara-on-the-Lake #9 Family Hotel in Niagara-on-the-Lake #11 Romantic Hotel in Niagara-on-the-Lake
Hotel Class
Official Description (provided by the hotel)
The five storey hotel nestled in park like sating and less than 15 minutes either from Niagara Falls or Niagara-on-the-Lake features 118 spacious guestroom: 43 King rooms, 63 Queen rooms with two QQ beds, 11 Deluxe Jacuzzi Suites, which includes plenty of amenities such as: The Sweet Dreams Bed Experience, Luxurious linens and duvets and the remarkable Garden Sleep System adjustable bed, fridge, microwave and coffeemaker, 37” LCD High Definition Digital flat screen TV with on-demand movies and video games, complimentary wired & wireless high-speed Internet access, Ergonomic Herman Miller Mirra Chair, Secure PrinterON remote printing, two dual line telephone and MP3clock radio and iron/ironing board. Complimentary 24 hours Business Centre, Complimentary “to go” morning Coffee or Tea. We also offer a 24 hour Pavilion Pantry for snacks and microwavable meals, coin laundry service and complimentary parking and Electric vehicle charging station FREE of charge to our guest.Recreation Facility: Fitness centre with the latest in equipment by PRECOR, indoor heated pool and invigorated whirlpool and outdoor patio. For your dining pleasure The Great North American Grill – Restaurant, which offer Mediterranean & American cuisine and featuring made to order eggs and other delicious items, a hearty lunch and dinner specialties daily prepared by our talented Chef. Prime Rib Special every Friday & Saturday night. We can accommodate in our Garden View Ballroom conferences, dinner parties or weddings up to 220 persons with outdoor Gazebo for Wedding Ceremonies.Welcome to the HILTON GARDEN INN, Niagara-on-the-Lake and great Canadian Wine Region, Art Galleries, Golf & Journey back in time-relive the War of 1812 , “the Prettiest Town in Canada” please come and Witness History. ... more   less 
Number of rooms
118

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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