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BEST WESTERN Colonel Butler Inn

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278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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BEST WESTERN Colonel Butler Inn
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308 Reviews from our TripAdvisor Community

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Traveler rating
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    114
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
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  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
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English first
  • All months
    (308)
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    (81)
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    (51)
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Westfield, New Jersey, United States
Level Contributor
47 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Though this hotel is relatively small, it is a delight. The extensive continental breakfast is great, with fresh fruit from a newly farm. Rooms are somewhat small, but clean and well-kept. Maid service never complained when we left the room late every morning. Ample parking in a residential area about 10 minutes from theaters and restaurants.

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Carole, thank you for your kind words and for being a repeat guest. We appreciate your loyalty. Our quaint hotel strives to provide clean and comfortable rooms, a delicious complimentary breakfast, and friendly service, all at a convenient location for exploring Niagara on the Lake. We look forward to your next visit! Derrick Medcalf, General Manager More 

1 review
5 of 5 stars Reviewed 1 week ago

We go to Niagara on the lake very year. Its our weekend away, just my husband and myself. We usually stay at a B&B but they were booked. We were both very happy with the Colonel Butler Inn. We had tickets for Jackson Triggs the hotel was clean and close Great location and friendly staff.. will stay again next year

Review collected in partnership with Best Western

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Donna, thank you for giving us a try and I'm glad to hear that we have converted you into a returning guest! If there is anything we can do to make your next visit more enjoyable, please don't hesitate to let us know. Derrick Medcalf, General Manager More 

Cleveland, Ohio
Level Contributor
2 reviews
5 of 5 stars Reviewed 1 week ago

Excellent service and hotel. Great stay. Great location. Close to all Shaw Festival activities. Very helpful staff. Excellent rooms. Staff helped with reservations at local restaurants. We would definitely stay at this hotel again.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

I'm so glad you had such an excellent stay! We are very fortunate to have a team here that loves to help guests; whether it be with dinner reservations, information on wineries, or planning out excursions. Thank you for taking the time to write a review and we look forward to your next visit! Derrick Medcalf, General Manager More 

Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Overall, very pleased with our stay. We felt very welcomed, front staff great- great smiles! It was if we were arriving a most inviting place. The hotel was quaint and welcoming. Thank you, we will be staying again soon!

Was this review helpful? Yes 3
Texas
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel ok staff friendly. Big drawback is that there is no elevator so if you dont mind hauling suitcases up a couple flights of stairs, it a suitable midrange hotel. Lots of flies but I gather this is normal for this area this time of year.

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you providing feedback for your visit. Although we do not have an elevator we do ask every person that calls to book if they require the first floor. Also, a reservation reminder is emailed a week before each reservation to ask for any special requests and to offer any assistance such as with dinner suggestions. We strive to... More 

Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 2 weeks ago

The hotel was located near attractions so good from that point of view. The air conditioning unit was extremely loud so sleeping was interrupted. The stairway door did not have any deadening devices or pads so up until 2am the door kept banging as if someone was bringing a hand truck with a heavy load up the stairs. Extreme environment... More 

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Paul H, I am incredibly sorry that your stay with us was so unsatisfactory. I apologize for the noise from the AC/heater and from doors. After seeing your comments, we checked the AC/heater in the room you stayed in and it is running as normal and at a quiet level but we will continue to monitor it. We hope... More 

Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel, whilst nothing flash, was very good value for money. Great location - within walking distance of the town centre - and surrounded by some lovely little restaurants. The Little Red a Rooster directly across the road was a favourite of ours. The hotel is looking a little shabby, and is in need of some new carpet and a... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Trina, thank you for taking the time to write a review. I'm glad you enjoyed your stay and that appreciated the value that we provide to travelers to Niagara on the Lake. I will pass on your kind words to our breakfast attendant. And please be assured that we will be doing touch-ups over the next while. We hope... More 

Toronto, Canada
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I were just down for an evening's stay at NOTL. I had read really good reviews regarding this Best Western. We were not disappointed. Our room was immaculate. Great and friendly service .

Was this review helpful? Yes 2
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Mary, I'm thrilled we lived up to our reputation that we have strived to establish. The Colonel Butler Inn team has worked diligently to provide our guests with friendly service and clean rooms. We look forward to having you stay with us again! Derrick Medcalf, General Manager More 

Cleveland, Ohio
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

Stayed at the Best Western Colonial Butler Inn at Niagara-on-the-Lake recently and enjoyed my stay. It is a no-frills hotel that does offer a good free complimentary breakfast from 7-10am. Location was good and in-town about 1-2km from the Central Business District of Niagara on the Lake. Amenities are limited, but was happy with the wifi. Room was okay. It... More 

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Whitby, ON
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This was a great alternative to the high priced hotels in Niagara-on-the-Lake. The room was comfortable and clean. A 15 minute walk with having right in the middle of all the action of the town. Which is necessary if you want to eat all that delicious food. I would stay here again in a heartbeat.

Was this review helpful? Yes
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