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All 15 Niagara-on-the-Lake hotels

BEST WESTERN Colonel Butler Inn

3.0 of 5 Hotel   |   278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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A recent review
3 of 5 stars reviewed yesterday
keithoflondon London, Ontario
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239 reviews from our community

Traveler rating
    120
    87
    25
    7
    0
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60
120
6
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London, Ontario
Top Contributor
77 reviews 77 reviews
43 hotel reviews
57 helpful votes 57 helpful votes
3 of 5 stars Reviewed yesterday NEW

We chose this hotel because it is in Niagara-on-the-Lake. We had a free night stay courtesy of a Best Western Promotion. We arrived and were warmly welcomed. Our room was on the second floor, but people offered to help with luggage. The hotel has nice lobby and friendly staff. Everyone said hello, which is nice. Our room was small, quite... More

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Montreal
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed yesterday NEW

Had an enjoyable stay while visiting Niagara on the Lake to attend a play at Shaw. The hotel is a walk away from downtown. The hotel is very clean and the room was very comfortable. Breakfast was excellent and the staff worked hard to keep the tables clear as the guests left after eating. A small balcony on the second... More

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Toronto
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

We had a wedding to attend and the Colonel Butler was listed on the invite. Since we only had to crash for a night, it was cheaper than some other inns and rather posh hotels in the neighbourhood. Turns out it was a good choice. Other weddings guests paid much more at the inn hosting the reception and then didn't... More

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Toronto, Canada
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed in the pet friendly room it had pet dishes and pet bed and we received a gift bag for the dog. It was an enjoyable stay. The bedding pillow and duvet were very comfortable and so was the mattress. just wish it was a Queen bed rather then double. The exercise room has great equipment (Ive seen some... More

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Cleveland, Ohio
Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed 1 week ago

Positive: Very nice, helpful staff. Room spacious, clean, pleasant appearance. Very comfortable mattress. mini-refrigerator, large TV that pivots to face bed or couch. Near gas station, convenience store, and only 10-15 minute walk to historic downtown. Issues with bathroom: Safety -- No safety bar compounded by higher tub wall (jetted tub) making it difficult, risky to climb in and out... More

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for letting us know about your recent stay. I'm glad to hear you had a pleasant visit enjoying our friendly service, clean rooms, comfortable beds, and convenient location. Please know that for your next visit we do have anti-slip bathtub mats available upon request plus we can get a portable grab-bar for the bathtub. We also had maintenance... More

ottawa, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

If you are looking for a nice, small (26 rooms) hotel closed to down town Niagara On The Lake and very close to many wineries, this hotel is for you. Rooms are fairly big, clean, and quiet. Lots of parking spaces, some restaurants are at walking distance. The personnel of the hotel was very polite and helpfull. We had a... More

Review collected in partnership with Best Western

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South Shields
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 2 weeks ago

Really enjoyed our stay at the Colonel Butler Inn. Staff were super helpful and courteous, giving us good recommendations for places to eat and things to see and do. Rooms were very clean and well kept. There was 4 of us in a 2 Double Room so not massive amounts of space, but more than enough. Breakfast was straightforward but... More

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Brossard, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

This was by far the best hotel I have stayed at. All of the staff were extremely outgoing and helpful. They even booked our dinner reservations. This was by far the most pleasant hotel I have stayed at.

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Kim, thank you so much for such high compliments! On behalf of my team, we really appreciate your compliments saying we are the best hotel you have ever stayed at. We enjoy helping guests and if there is anything we can do to make your next stay with us even better please don't hesitate to let us know. Derrick... More

Ottawa, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Very nice hotel`, staff are very courteous, furniture in the room are very nice. It is only a 15 mins walk to Queen St.where most of the restaurant are but there are a few nearby. We really like the Old Winery which is only 600 metres from the hotel. Hotel has a balcony where you can enjoy your breakfast or... More

Review collected in partnership with Best Western

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Newmarket, Canada
1 review
5 of 5 stars Reviewed 4 weeks ago

The Inn is very well kept and super clean. It is an excellent value in the NOTL area and we will definitely stay there again, instead of the other pricier places. The quality of the hotel, the cleanliness and the superior quality of the staff made the 2 day stay very enjoyable and worry free. The front desk staff was... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate your compliments and we're thrilled that you had such an enjoyable visit to Niagara! The Colonel Buter is very fortunate to have a team that prides themselves on service and cleanliness while offering a real value to guests. I have passed your compliments on to our breakfast attendant, Lida. She has been serving guests breakfast here for almost... More

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Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

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