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All 15 Niagara-on-the-Lake hotels

BEST WESTERN Colonel Butler Inn

3.0 of 5 Hotel   |   278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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A recent review
5 of 5 stars reviewed 2 days ago
Wayne Michael M Toronto, Canada
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207 people have reviewed this hotel

Traveler rating
    108
    71
    22
    6
    0
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51
106
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6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • French first
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English first
Toronto, Canada
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

This hotel really takes it service to the next level. From the impressive Dog (Pet) policy, to the friendly breakfast staff. I am only disappointed we did not have more time to enjoy the hotel! The welcome package, with the Dog's name and the treats was very appreciated.

Review collected in partnership with Best Western

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Bloomfield Hills, Michigan
1 review
4 of 5 stars Reviewed 2 days ago NEW

Hotel is nice and clean, although bathrooms are quite small. Overall, hotel is on the small side but good for a few nights stay. Location is good, but you do need a car to get around. Definitely would stay here again. Staff very friendly and helpful. Free breakfast was nice.

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Hamilton, Canada
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 3 days ago NEW

Excellent customer service from all the employees made us feel very welcome.The restaurant had the best food in town. We have been to other hotels including a Vintage Hotel but the service was not as good. Room was very nice and clean, slept like a log bed was so comfortable. Will definitely go back again.

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Fife, Scotland
Senior Contributor
38 reviews 38 reviews
34 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

Niagara on the lake is a fantastic town to use as a base to explore Niagara area. Much more upmarket than the zoo that is Niagara town itself!! This hotel is excellent - all rooms are well appointed, not as modern as a large number of hotels nowadays, but everything was pristine and very quaint. Staff were excellent from the... More

Was this review helpful? Yes 1
Niagara-on-the-Lake, Canada
1 review
4 of 5 stars Reviewed 1 week ago

Nice, clean accommodations with friendly, helpful staff. Priced right with breakfast included. Only wish it was a bit closer and and walking distance to downtown. Free wi-fi, and didn't have the hassle of passwords and login's.

Review collected in partnership with Best Western

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Brampton, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent two Heavenly nights at the Colonel Butler Inn In Niagara Falls on the Lake. We were greeted by two of the friendliest Ladies. They where there to help us when ever we asked. The best thing about the Colonel Butler Inn was their front porch, large, roomy and set up for your special meals. We enjoyed several meals... More

Was this review helpful? Yes 2
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

I'm so glad you had such a great stay! We are very fortunate to have a team here that prides themselves on providing excellent service and who truly love helping guests. And yes, our patios have been very popular with guests; a perfect space to enjoying breakfast outside, spend the day relaxing with a book or chatting with companions. Thank... More

1 review
4 of 5 stars Reviewed 2 weeks ago

We spent one night here on our way into Canada. We chose it because it was pet-friendly and affordable. The welcome that our dog received here was above and beyond what we expected. At check-in we received a gift bag for her with dog biscuits, a rope toy, and a listing of restaurants in town that had pet-friendly outdoor seating.... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Jennifer, thank you for choosing the Colonel Butler Inn for your hotel needs. Also, thank you for being our 200th review! We always appreciate when guests take the time to let us know how their stay was. We do love having guests bring their dogs and I'm thrilled you and your pet had such an enjoyable stay! We hope... More

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 2 weeks ago

We pretty much booked this hotel last minute on the 4th of July holiday weekend for the USA. Rooms was clean and comfortable. Breakfast was good too with some decent options. The staff was friendly and helpful. The location of the hotel was pretty good. Close enough to the Central Business District of Niagara-on-the-Lake, but far enough away from it.... More

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San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We stayed here with other family members for a wedding. Super accommodations and darling lobby and beautifully decorated rooms. Very professionally run hotel centrally located betwwen the wineries and Niagara on the Lake. Even the "breakfast lady" made sure everything was perfect for the grandchildren. Very happy place! and may I add how quiet it is too.

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caledon, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

A very nice and relaxing vacation. Good location in the quiet area of Niagara on the lake. There are lots of places to visit like old forts and many places to eat a nice meal. Also a lot of stores to shop at .

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style
#4 Family Hotel in Niagara-on-the-Lake #8 Romantic Hotel in Niagara-on-the-Lake
Hotel Class
Official Description (provided by the hotel)
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 
Number of rooms
26

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