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All 15 Niagara-on-the-Lake hotels

BEST WESTERN Colonel Butler Inn

2.0 of 5 Hotel   |   278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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86%
Certificate of Excellence 2013
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174 people have reviewed this hotel

Traveler rating
    86
    61
    20
    6
    1
See reviews for
40
88
5
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Any
English first
Newmarket, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

Often pass "Colonel Butler" on way to Niagara in the past Booked a weekend & much impressed! Excellent Pricing, great Room & Super Bed, the +FREE Breakfast was excellent!Staff :"Peggy" is tops! - she warned us of pastry shop - and it was all LOW CALORIE - GRIN! Hotel was quiet, immaculate and modern! A pleasure! Come and stay -... More

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Ontario, Canada
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I have to admit, I don't care for NOTL. Too touristy and stuck up. Our first night here, it was noisy out and it made sleep poor. But, our second day was better. The breakfast was decent, with waffle maker, and the staff were just great with our kids. They were friendly, cleaned around naps, and gave them cookies. With... More

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2 reviews
5 of 5 stars Reviewed 1 week ago

Good services , good location , the Breakfast very nice with good services, very Nice Rooms and excellent Staff I hope all Hotels can have the same services, also you can walk from the Hotel to the Niagara on the lake Centre area and to the shopping Historic shops

Review collected in partnership with Best Western

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Caledon, Canada
Contributor
19 reviews 19 reviews
5 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

We were in the dog-friendly room supplied with dog bed, and food & water bowls. Our dog was given a welcome bag with her name on front. Bag had treats, a new toy and scoop bags The room and washroom was very clean, check in pleasant and a short walk to a great bar "the Sand Trap". The breakfast was... More

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1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We loved this hotel, especially for the value. It was definitely not like the Best Westerns I stayed at when I was young, and I was surprised that it was so nice. The room was beautifully decorated and so comfortable, and the staff was delightful.

Review collected in partnership with Best Western

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Arkona, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

We picked the Colonel Butler for our stay, as we had been here previously and enjoyed the accomodations. The complimentary breakfast is very good and the kitchen staff kept everything clean considering it was quite busy. The rooms are clean and the hotel was quiet even though busy. A very enjoyable stay for taking in local wine tours. We definitely... More

Review collected in partnership with Best Western

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Naples, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

We just recently stayed at the Colonel Butler Inn. I found the Inn to be extremely clean and the staff were amazing. It was conveniently located just a short drive from the shops and many wineries. The amenities were great right down to the fresh baked cookies you receive upon arrival. I used the fitness room and it had just... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you taking the time to let us know how your stay was and for giving us such high compliments! I'm so glad our hotel provided you with everything you needed for your visit to Niagara. We are very fortunate here to have a team that love their job and pride themselves on service and cleanliness. And our freshly... More

Stevensville, Canada
1 review
3 of 5 stars Reviewed 4 weeks ago

We stayed at this hotel with a group for a wedding. We booked a suite, which was nicely decorated, and clean but very small, and over priced for what it is. It's the type of hotel I would expect to pay 100/night for. We were expecting more for what we paid.

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Amanda, thank you for your feedback on your recent stay as it helps us to improve. I'm sorry to hear that our hotel did not meet your expectations. Please be assured that our rates are very competitive for Niagara on the Lake, especially when our rates always include breakfast, wi-fi access, and parking. Although our King Superior rooms do... More

Markham, Canada
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 10, 2014

A very nice hotel about five blocks walk from historic downtown. Easy drive to many wineries and local attractions. Some of the furniture could use a refinish and there are some minor paint and bathtub staining issues. Still this is a great clean and comfortable alternative to some of the higher priced Inns we have stayed at previously. The breakfast... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Valerie, I'm so glad you enjoyed your stay! We are pleased to provide a great value with our clean and comfortable guest rooms, complimentary breakfast, convenient location, and friendly service. Please know that we are in the process of updating a number of items in our guest rooms including the bathtub that is in the guest room you stayed... More

Baltimore, Canada
1 review
5 of 5 stars Reviewed March 10, 2014

The Butler Inn is easy to find, with sufficient parking. The check in staff were helpful and friendly. The room was very clean, quiet and comfortable. The bed was a bit hard but that is a personal preference. Staff were friendly but not intrusive. The continental breakfast was well stocked although I did not see any bagels set out. Best... More

Review collected in partnership with Best Western

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Additional Information about BEST WESTERN Colonel Butler Inn

Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Best Western Colonel Butler Hotel
Niagara-On-The-Lake Best Western
Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style:
#6 Family Hotel in Niagara-on-the-Lake
#10 Romantic Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $
Hotel Class:2 star — BEST WESTERN Colonel Butler Inn 2*
Official Description (provided by the hotel):
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 
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