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BEST WESTERN Colonel Butler Inn

3.0 of 5 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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BEST WESTERN Colonel Butler Inn
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258 reviews from our community

Traveler rating
    127
    97
    27
    7
    0
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60
129
7
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Seattle, Washington
2 reviews
5 of 5 stars Reviewed 1 week ago NEW

The front desk and reception folks were always extremely polite and helpful. The breakfast is a simple continental (We went across the street to the Red Rooster for more options and omelettes) but the Inn's coffee and bananas were much appreciated. We had booked for 2 guests but arrived with 4 so they do charge $15/person after two people, but... More 

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Innisfil, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed 1 week ago

As we walked in early from the north and was met by Alexandria with the biggest smile. I explained that we are early and could we put our stuff in the room, Within seconds we had our room key and on our way. I asked Alexandria if there was a car wash in town she didn't know but she would... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

On behalf of Alexandra and the rest of the Colonel Butler Inn team, thank you for your kind words and for taking the time to leave a review. I'm glad you were so happy with your room; our queen and king bed junior suites do make a get away that much more relaxing with their sitting area, gas fireplace, and... More 

Oshawa, Canada
Contributor
20 reviews 20 reviews
8 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 1 week ago

From the moment of easy check in it was clear that this was going to be an exceptional stay. We travel with our two dogs when possible and before we left our house for this stay we had a note from the general manager asking for our dogs names and type of dogs we had, also letting us know the... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you so much for your compliments and for such a detailed review! I'm thrilled you had an exceptional stay. Our pet-designed room has been in high demand since we started it and we love making sure pets feel welcome and right at home along with their owners. We know small details can be just as important which is why... More 

OWEN SOUND
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We are very happy with our stays there. Location is great, service is superb, cleanliness A-1. We are always made to feel welcome. The upgrades each time we visit are fantastic. Nice restaurants available close by to the Best Western.

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for choosing the Colonel Butler Inn when you come back to Niagara on the Lake, we really appreciate your continued loyalty. It's nice to hear you feel so welcome when you visit. And I'm thrilled you like our recent upgrades to the rooms. We look forward to many return visits to come over the years! Derrick Medcalf, General... More 

Mentor, United States
1 review
4 of 5 stars Reviewed 2 weeks ago

If you are looking for the Ritz Carlton this isn't for you. However if you are looking for a clean hotel with a friendly and helpful staff close to wineries and Niagara-on-the-Lake then this is the place for you!

Review collected in partnership with Best Western

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Toronto, Canada
Top Contributor
57 reviews 57 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This is a small, pleasant hotel in a convenient location. One could walk to downtown in about 15 - 20 minutes. The Stone Road Grille and Willow Bakery are almost across the street. Desk staff are really pleasant and offered the best cookies I've ever had in a hotel upon arrival. Our 2 double bed room was small, but very... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for letting us know about your recent stay. We are pleased to offer a real value to those coming to Niagara on the Lake. I'm glad to hear you so thoroughly enjoyed our freshly baked welcome cookies, as well as our free breakfast, comfortable beds, and convenient location. Derrick Medcalf, General Manager More 

Uxbridge, Canada
1 review
4 of 5 stars Reviewed 3 weeks ago

Recently my husband and I visited this hotel. The staff were friendly and efficient. The room was clean and well maintained. Hotel location close to the main Niagara on the Lake shops. Look forward to staying at the hotel again.

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2 reviews
5 of 5 stars Reviewed 4 weeks ago via mobile

Nice comfortable rooms. Very good customer service. Nice breakfast setup. Was there with my wife and 2 kids. My kids are already asking when will we be going back. Also a good restaurant is right beside the hotel with easy access.

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Patrick, we appreciate you taking the time to leave a review about your recent stay. I'm glad to hear that you had such a great stay and that your kids are so eager to come back. Hopefully it won't be too long before you visit with us again! Derrick Medcalf, General Manager More 

Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 4 weeks ago

This hotel is conveniently located close to the main street in NOTL. Great front desk staff that are full of suggestions when asked. The rooms are a good size, decent style, a few minor upgrades needed (bathroom touch up paint, grout cleaning, lamp shades cracked) but the overall feel was very good. Beds were VERY comfortable, and the room had... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Rachel, I'm so glad you had such an enjoyable stay! We are very fortunate to have a team that strives to be helpful and loves engaging with guests. Thank you for letting us know about your stay; I will get the lampshade replaced right away and we will be doing thorough maintenance work over the next several months. We... More 

Hamilton, Canada
1 review
5 of 5 stars Reviewed December 20, 2014

We recently celebrated a birthday and wanted to stay at Niagara on the Lake. After checking availability and price we decided to stay at this hotel. We were not disappointed as the staff were very professional and helpful, it was close to centre of town and feature of breakfast was a bonus. Definitely will stay here again and will use... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Loretta, it's nice to hear that you had such a great birthday! Thank you for choosing the Colonel Butler Inn when celebrating your special occassion. We appreciate your compliments and I'm glad our hotel suited your needs. We look forward to helping you celebrate more birthdays to come! Derrick Medcalf, General Manager More 

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Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
Reservation Options:
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Hotel Style:
#6 Family Hotel in Niagara-on-the-Lake
#10 Romantic Hotel in Niagara-on-the-Lake

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