We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

BEST WESTERN Colonel Butler Inn

3.0 of 5 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Hotel website
Hotel deals
Special Offer
Stay 2 & Earn a Reward
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 8 more sites!
BEST WESTERN Colonel Butler Inn
Professional photos View all
Browse nearby
BEST WESTERN Colonel Butler Inn
Write a Review

260 reviews from our community

Traveler rating
    129
    97
    27
    7
    0
See reviews for
60
131
7
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
  • All months
    (260)
  • Mar-May only
    (56)
  • Jun-Aug only
    (84)
  • Sep-Nov only
    (69)
  • Dec-Feb only
    (51)
All months
Ontario, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars NEW

I am a loyal Best Western customer, so I was lucky enough to get two nights here on points. Derrick and the staff still treated us like we paid a premium to be there. The service was excellent, the cookies a great touch. Our room was warmed up, and there was even a greeting on the desk wishing us a... More 

Was this review helpful? Yes
1 review
5 of 5 stars Reviewed 2 weeks ago

A small, clean and extremely friendly Hotel. the beds are super comfortable and the Staff are very friendly and helpful. It is very close to niagara on the lake shopping area, and close to fantastic restaurants, which the staff will help you choose and make reservations for.

Review collected in partnership with Best Western

Was this review helpful? Yes
Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

The front desk and reception folks were always extremely polite and helpful. The breakfast is a simple continental (We went across the street to the Red Rooster for more options and omelettes) but the Inn's coffee and bananas were much appreciated. We had booked for 2 guests but arrived with 4 so they do charge $15/person after two people, but... More 

Was this review helpful? Yes 1
Innisfil, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 24, 2015

As we walked in early from the north and was met by Alexandria with the biggest smile. I explained that we are early and could we put our stuff in the room, Within seconds we had our room key and on our way. I asked Alexandria if there was a car wash in town she didn't know but she would... More 

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

On behalf of Alexandra and the rest of the Colonel Butler Inn team, thank you for your kind words and for taking the time to leave a review. I'm glad you were so happy with your room; our queen and king bed junior suites do make a get away that much more relaxing with their sitting area, gas fireplace, and... More 

Oshawa, Canada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 20, 2015

From the moment of easy check in it was clear that this was going to be an exceptional stay. We travel with our two dogs when possible and before we left our house for this stay we had a note from the general manager asking for our dogs names and type of dogs we had, also letting us know the... More 

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you so much for your compliments and for such a detailed review! I'm thrilled you had an exceptional stay. Our pet-designed room has been in high demand since we started it and we love making sure pets feel welcome and right at home along with their owners. We know small details can be just as important which is why... More 

OWEN SOUND
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 17, 2015

We are very happy with our stays there. Location is great, service is superb, cleanliness A-1. We are always made to feel welcome. The upgrades each time we visit are fantastic. Nice restaurants available close by to the Best Western.

Review collected in partnership with Best Western

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for choosing the Colonel Butler Inn when you come back to Niagara on the Lake, we really appreciate your continued loyalty. It's nice to hear you feel so welcome when you visit. And I'm thrilled you like our recent upgrades to the rooms. We look forward to many return visits to come over the years! Derrick Medcalf, General... More 

Mentor, United States
1 review
4 of 5 stars Reviewed January 12, 2015

If you are looking for the Ritz Carlton this isn't for you. However if you are looking for a clean hotel with a friendly and helpful staff close to wineries and Niagara-on-the-Lake then this is the place for you!

Review collected in partnership with Best Western

Was this review helpful? Yes
Toronto, Canada
Top Contributor
57 reviews 57 reviews
11 hotel reviews
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 12, 2015

This is a small, pleasant hotel in a convenient location. One could walk to downtown in about 15 - 20 minutes. The Stone Road Grille and Willow Bakery are almost across the street. Desk staff are really pleasant and offered the best cookies I've ever had in a hotel upon arrival. Our 2 double bed room was small, but very... More 

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for letting us know about your recent stay. We are pleased to offer a real value to those coming to Niagara on the Lake. I'm glad to hear you so thoroughly enjoyed our freshly baked welcome cookies, as well as our free breakfast, comfortable beds, and convenient location. Derrick Medcalf, General Manager More 

Uxbridge, Canada
1 review
4 of 5 stars Reviewed January 11, 2015

Recently my husband and I visited this hotel. The staff were friendly and efficient. The room was clean and well maintained. Hotel location close to the main Niagara on the Lake shops. Look forward to staying at the hotel again.

Was this review helpful? Yes
2 reviews
5 of 5 stars Reviewed January 4, 2015

Nice comfortable rooms. Very good customer service. Nice breakfast setup. Was there with my wife and 2 kids. My kids are already asking when will we be going back. Also a good restaurant is right beside the hotel with easy access.

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Patrick, we appreciate you taking the time to leave a review about your recent stay. I'm glad to hear that you had such a great stay and that your kids are so eager to come back. Hopefully it won't be too long before you visit with us again! Derrick Medcalf, General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to BEST WESTERN Colonel Butler Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Expedia, Hotels.com, Best Western, Cheap Tickets, Priceline, Despegar.com, EasyToBook, Odigeo and Tingo so you can book your BEST WESTERN Colonel Butler Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Hotel Style:
#6 Family Hotel in Niagara-on-the-Lake
#10 Romantic Hotel in Niagara-on-the-Lake

44 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (17)
Viewed
View from room (1)
Viewed
Room/suite (9)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (27)
Viewed
Room/suite (15)
Viewed
Hotel & grounds (6)
Viewed
Business center/function rooms (2)
Viewed
Bathroom (1)
Viewed
Dining (1)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay