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BEST WESTERN Colonel Butler Inn

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278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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1 room 1 guest
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BEST WESTERN Colonel Butler Inn
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318 Reviews from our TripAdvisor Community

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Traveler rating
    165
    114
    31
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Stuttgart, Germany
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It is definitely worth the money! The breakfast is fantastic and the entire staff wholehearted kind and very obliging! They make time for their guests. A grill belongs to the hotel which is very convenient when you are hungry late.

Was this review helpful? Yes 3
york, pa
Level Contributor
231 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here because we weren't willing to pay the rates at the higher end hotels right in town. Wasn't sure what to expect from a Best Western, but we were pleasantly surprised. We had a junior suite with a nice sofa area (with fireplace, if you're coming in cooler temps). A very comfy bed and nice linens. The service... More 

Was this review helpful? Yes 6
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you taking the time to write a review. I'm glad you were so pleasantly surprised with your stay and I hope we have turned you into a returning guest! The peaches and plums are actually from our breakfast attendant's farm and are definitely a big hit with guests. Although we are not right in the city center, we... More 

kingston, United States
1 review
3 of 5 stars Reviewed 1 week ago

average hotel little pricey for what you get. Hotel was kind of outside of town. Be prepared for a long walk if you do go to town. Room needed a paint job. Beds were ok and shower was also ok. Breakfast was adequate at best

Review collected in partnership with Best Western

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Bruce, thank you for providing us with feedback of your recent stay. I am sorry that you feel we did not provide enough value for our rate. I monitor other hotels’ rates in town to ensure that we are always competitively priced. We strive to provide value to our guests with our friendly service, comfortable rooms and by offering... More 

1 review
3 of 5 stars Reviewed 1 week ago

Very pleasant Breakfast Caring Staff Member Wi Fi in room Can walk to downtown Warm Reception Restaurant across street Price too high for premium room Was not allowed to use my Best Western Points, they only keep a couple of rooms the manager said, for points usage

Review collected in partnership with Best Western

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear John, I am sorry that your stay was less than satisfactory. I am glad to hear that you enjoyed our friendly service, our free wi-fi and breakfast, and that our location was convenient for you. Please be assured that our rates are very competitive for the town. especially when considering that our rates always include breakfast, parking, wi-fi and... More 

Clarence, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This hotel is conveniently located to the Shaw Festival in a quiet, lovely neighborhood. The hotel is clean and nicely appointed; the staff is most helpful, professional and friendly; the included breakfast was exceptional!

Review collected in partnership with Best Western

Was this review helpful? Yes 5
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I have been traveling quite a bit so it has taken me a while to write about this wonderful little hotel. It is just down the road from town and convenient to many wineries and fine restaurants. The advantage is no crowd or commotion but the staff is wonderful, friendly, and sincerely helpful. Brie and Maria at the desk offered... More 

Was this review helpful? Yes 3
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for such high recommendations, we really appreciate it. And I have passed your compliments on to Brie and Maria. We are very fortunate to have a team here that loves to help guests with dinner reservations, winery tips, and planning activities. I'm glad to hear that you had such and excellent stay and we look forward to your... More 

Rochester, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Rather small, but JUST right! VERY friendly staff, nice rooms and good location....just a short walk to main area of town. Great breakfast, more than the standard BW breakfast. Se-up and presented VERY well. Location near outside tables so you can eat outside on a nice morning. Attention to details.

Review collected in partnership with Best Western

Was this review helpful? Yes 5
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Linda, we appreciate you calling us the best Best Western you have stayed at. I'm glad you enjoyed our comfortable rooms and free breakfast, and that our location suited your needs so well. We look forward to having you stay with us again! Derrick Medcalf, General Manager More 

Ohio
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The Colonal Butler Hotel is a very good value for the Shaw Festival. It is an easy walk to the theatres. I felt comfortable walking home after a show and a glass of wine. They little bar and grill out back doesn't look like much but the food is good, the service is great and it is very affordable. It... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Franklin, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was a very, very nice hotel to stay. The staff at the front desk was very professional and pleasant . When we arrived we were greeted by Brea and Rose and they filled us in on local amenity's and Maria and Penny on second shift helped us book tours. The beds were very comfortable and the cleaning staff was... More 

Was this review helpful? Yes 5
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Bernard, on behalf of my entire team we thank you so much for your kind words. We're thrilled that you and Kim had such a fantastic second honeymoon! We love helping guests have an enjoyable and memorable visit to Niagara and it seems like you had a great experience. It was a pleasure having you as a guest and... More 

Davisburg, Michigan
Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Warm and friendly staff, wonderful breakfast included. More than coffee and a donut. Easy driving to Niagara Falls with wonderful wineries on the way. Rooms nicely appointed with coffee service and internet.

Review collected in partnership with Best Western

Was this review helpful? Yes 8
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