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All 15 Niagara-on-the-Lake hotels

BEST WESTERN Colonel Butler Inn

3.0 of 5 Hotel   |   278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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A recent review
4 of 5 stars reviewed 5 days ago
John B Toronto, Canada
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247 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto, Canada
Top Contributor
50 reviews 50 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We were caught in a snow squall late at night and decided to stay over at the Best Western. They supplied us with toilet amenities, and the check in was swift and friendly, even at 11 PM. We didn't have dinner that evening, so their free breakfast next morning was well appreciated, and it was good! i was very pleased... More

Review collected in partnership with Best Western

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Burlington, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 1 week ago

A little gem in Niagara on the Lake! Close to all attractions and village. Extremely friendly staff, very personal service. Cookies on check in are a nice touch. The beds are just perfect and on par with hotels that charge 3 times the price. Will definitely visit this location again.

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Portland,Oregon
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Clean, comfortable. Continental B'fast til 10am. but quality ordinary. Good shower but no grab bars. Nice firm bed.Healthy walk to town and theatre. Had requested early check in (by phone) as we had a matinee show to catch but staff acted like they were doing us a huge favor when we arrived.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for letting us know about your recent stay. I'm glad to hear that you enjoyed our clean rooms, comfortable beds, and convenient location. I am sorry that you were made to feel we were doing you a favour by checking you into your room early. We do not see it as a favour and are glad to allow... More

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

My husband and I enjoyed two nights here. It was perfect - very clean, comfortable beds, quiet, and the friendliest staff ever. The location was near the edge of the bike trails and a ten minute walk to restaurants, shops, and theatres. At check-in, we were given cookies. Breakfast was good and carefully supervised so that nothing ran out. Lots... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Joan, we really appreciate your kind words. I'm thrilled you had a perfect experience, enjoying our comfortable beds, friendly service, and complimentary breakfast. I'm glad to hear that we've turned you into a loyal guest and we look forward to welcoming you back! Thank you for taking the time to leave a review. Derrick Medcalf, General Manager More

Bizard island
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2014

We enjoy are stay a this hotel .Very Clean, A quite area and easy to find, close to everything. Good Contiental Breakfeast good quality coffee personnal very friendly Enjoy very much the new letter every morning with the weather et thing that append that day. we enjoyed it it was interesting.

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Niagara on the Lake, Canada
1 review
4 of 5 stars Reviewed October 11, 2014

This is a decent place to stay for a quiet, comfortable, and friendly atmosphere where staff make you feel at home and provide very helpful advice to find local amenities and details on places to see.

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Ellen, it's so nice to hear that you felt at home at our hotel. Our team loves engaging with guests and help plan things to do while in town. Thank you for being our guest and we look forward to seeing you again! Derrick Medcalf, General Manager More

Oakville, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 6, 2014

Probably the friendliest staff you'll ever hope to meet in the area. Super nice and ever so helpful. Everything is clean and well organized throughout the hotel. Best part was sitting out on the second floor veranda, relaxing with a couple of buddies enjoying a couple of a conversations. However, as room rates go, it is expen$ive for what you... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you David for taking the time to let us know how your stay was and for such kind words about the staff. We are very fortunate to have a team here who prides themselves on their service and truly love helping guests have an enjoyable stay. As you say, Niagara on the Lake is a more expensive market and... More

Toronto
Contributor
14 reviews 14 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 2, 2014

They had us at free cookies. When we checked in they gave us some fresh homemade chocolate chip cookies. Yum. Since they noticed that I was pregnant they offered to change our room to the 1st floor (there is no elevator), but we were happy to be on the 2nd floor. The beds were very comfortable. The breakfast is simple,... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Renee, we appreciate you taking the time to leave a review. Yes, our freshly baked welcome cookies are a big hit with guests! I'm glad to hear that you had such a comfortable sleep and enjoyed your meal at Butler's Bar next door. If there are ever bar customers outside the hotel at a late hour guests can always... More

London, Ontario
Top Contributor
79 reviews 79 reviews
45 hotel reviews
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed September 29, 2014

We chose this hotel because it is in Niagara-on-the-Lake. We had a free night stay courtesy of a Best Western Promotion. We arrived and were warmly welcomed. Our room was on the second floor, but people offered to help with luggage. The hotel has nice lobby and friendly staff. Everyone said hello, which is nice. Our room was small, quite... More

Was this review helpful? Yes 1
Montreal
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 29, 2014

Had an enjoyable stay while visiting Niagara on the Lake to attend a play at Shaw. The hotel is a walk away from downtown. The hotel is very clean and the room was very comfortable. Breakfast was excellent and the staff worked hard to keep the tables clear as the guests left after eating. A small balcony on the second... More

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Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

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