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BEST WESTERN Colonel Butler Inn

Certificate of Excellence
3.0 of 5
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278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
BEST WESTERN Colonel Butler Inn
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Certificate of Excellence
A recent review
5 of 5 stars reviewed yesterday
Laurie C Oshawa, Canada
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286 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Oshawa, Canada
1 review
5 of 5 stars Reviewed yesterday NEW

Stayed one weekend night recently for pleasure. Very much appreciated the locked shed for bikes at night. The pizza at restaurant next door was great. Wonderful, friendly staff. Especially at front desk. Decent breakfast.

Review collected in partnership with Best Western

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1 review
5 of 5 stars Reviewed 6 days ago NEW

We were making a one night stop in Niagara-on-the-Lake and wanted to find a value property. We found the Col Butler Inn on line and were more than pleased with the entire experience. The room was spotless and comfortable. The staff were friendly and helpful. The breakfast was amazing. Great location close to downtown but away from the hustle and... More 

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Top Contributor
56 reviews 56 reviews
11 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here while attending the Shaw Festival. It was conveniently located near Queen Street, about a 15 minute easy walk from the theatres, shops and restaurants. The staff, Derrick and Penny were extremely friendly and helpful in guiding us into our best options for meals, shops and attractions. The hotel itself was very clean and quiet, and had very... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Lee-Ann, thank you for taking the time to leave a review and for your kind words. Penny and I appreciate your compliments and we're glad to be of help. I'm thrilled you had a pleasant stay, enjoying our comfortable beds, convenient location, and free breakfast. If the breakfast room fills up at any point, we do have trays so... More 

ajax, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Loved this hotel. Friendly, quiet, and close to everything. Breakfast was fantastic. And the bar next door was a blast. I would strongly recommend staying here again. Location, location, location. You could easily walk to the main strip within 10 minutes.

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Nathalie, I'm glad you had such a great experience when visiting Niagara on the Lake. I'm thrilled you enjoyed our complimentary breakfast and the adjacent Butler's Bar, and that our location was so convenient for you. Thank you for taking the time to leave a review and we hope to see you again! Derrick Medcalf, General Manager More 

1 review
5 of 5 stars Reviewed 3 weeks ago

Consider this hotel for your stay at Niagara on the Lake , comp breakfast was excellent-beds were comfy and the hotel was very clean . We would stay there again ina minute ! Location was perfect , a ten munite walk to town and across the street was a beautiful little bakery/cafe and a Tim Hortons that was open 24... More 

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Jill, thank you for letting us know about your recent stay. It is nice to hear you appreciated everything that we have to offer. We're glad to provide clean comfortable rooms, a delicious complimentary breakfast, and a convenient location all at a reasonable price. We hope to see you again for your next visit to Niagara on the Lake!... More 

Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Hotel is just on edge of downtown for Niagara on the Lake. Easy access to wineries , restaurants, and plays. We have stayed here many times. Rooms are quiet and staff are very friendly. The rooms are clean but are starting to show their age.

Review collected in partnership with Best Western

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1 review
4 of 5 stars Reviewed 3 weeks ago

Hotel location is good. Restaurants are located within walking distance. It is also located near to beer store and hypermart should you require any drinks and snack for some party in room. Hotel appearance and rooms conditions are average, but the employees and their services things that made our stay there feel wonderful. Almost all the staffs we encounter are... More 

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ALBERTA
2 reviews
5 of 5 stars Reviewed 4 weeks ago

The staff at the Colonel Butler Inn are excellent, right from check in to house keeping to the breakfast room. We asked while checking in for a recommendation of a winery to tour, right away the staff member brought out a map of the area and showed us the locations of several plus gave us complimentary tour and sampling coupons.... More 

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for your kind words, we really do appreciate them. I'm thrilled that you were so pleased with every aspect of your stay. With about 30 wineries in Niagara on the Lake it can be hard for a guest to know where to start so we're always glad to help out. We hope you'll be able to stay with... More 

Cobourg
Contributor
15 reviews 15 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 27, 2015

My daughter and I stayed at this hotel for 2 nights in April. We were on the second floor. It does not have an elevator but this was not an issue for us. The room was quiet and very clean. The beds were so very comfortable. We were at the end of the hall and just across from the doors... More 

Review collected in partnership with Best Western

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Debby, I'm glad you had a great mother-daughter trip at our hotel. Since we don't have an elevator we do take requests for our main floor guest rooms and we always ask when people book over the phone. Plus we're always glad to assist with luggage. I'm glad you had such a comfortable sleep, our pillow-top mattresses make for... More 

Midland, Canada
1 review
5 of 5 stars Reviewed April 26, 2015

This was the perfect last hurrah after returning from a trip to the South. It was a treat for my wife for spending three months in a camper-van with me. She enjoyed the amenities of the Inn. The bed was very comfy.

Review collected in partnership with Best Western

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