We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
All 15 Niagara-on-the-Lake hotels

BEST WESTERN Colonel Butler Inn

3.0 of 5 Hotel   |   278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Hotel website
Hotel deals
Hotel amenities
Offers & Announcements
Low Rate, Guaranteed
Save Saved
You added BEST WESTERN Colonel Butler Inn to your Saves list
BEST WESTERN Colonel Butler Inn
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
You must enter dates to see the best prices.
87%
A recent review
5 of 5 stars reviewed 3 days ago
RDLeDrew Brampton, Canada
  • Reviews (201)
  • Photos (46)
  • Amenities
  • Q&A
  • Room tips (31)
  • Location
  • More
Write a Review

201 people have reviewed this hotel

Traveler rating
    105
    69
    21
    6
    0
See reviews for
49
102
5
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Any
English first
Brampton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

We spent two Heavenly nights at the Colonel Butler Inn In Niagara Falls on the Lake. We were greeted by two of the friendliest Ladies. They where there to help us when ever we asked. The best thing about the Colonel Butler Inn was their front porch, large, roomy and set up for your special meals. We enjoyed several meals... More

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

I'm so glad you had such a great stay! We are very fortunate to have a team here that prides themselves on providing excellent service and who truly love helping guests. And yes, our patios have been very popular with guests; a perfect space to enjoying breakfast outside, spend the day relaxing with a book or chatting with companions. Thank... More

1 review
4 of 5 stars Reviewed 4 days ago NEW

We spent one night here on our way into Canada. We chose it because it was pet-friendly and affordable. The welcome that our dog received here was above and beyond what we expected. At check-in we received a gift bag for her with dog biscuits, a rope toy, and a listing of restaurants in town that had pet-friendly outdoor seating.... More

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Jennifer, thank you for choosing the Colonel Butler Inn for your hotel needs. Also, thank you for being our 200th review! We always appreciate when guests take the time to let us know how their stay was. We do love having guests bring their dogs and I'm thrilled you and your pet had such an enjoyable stay! We hope... More

Cleveland, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 5 days ago NEW

We pretty much booked this hotel last minute on the 4th of July holiday weekend for the USA. Rooms was clean and comfortable. Breakfast was good too with some decent options. The staff was friendly and helpful. The location of the hotel was pretty good. Close enough to the Central Business District of Niagara-on-the-Lake, but far enough away from it.... More

Was this review helpful? Yes
San Diego, California
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here with other family members for a wedding. Super accommodations and darling lobby and beautifully decorated rooms. Very professionally run hotel centrally located betwwen the wineries and Niagara on the Lake. Even the "breakfast lady" made sure everything was perfect for the grandchildren. Very happy place! and may I add how quiet it is too.

Was this review helpful? Yes
caledon, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

A very nice and relaxing vacation. Good location in the quiet area of Niagara on the lake. There are lots of places to visit like old forts and many places to eat a nice meal. Also a lot of stores to shop at .

Review collected in partnership with Best Western

Was this review helpful? Yes
Dublin, Ireland
Contributor
11 reviews 11 reviews
7 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was intended as a stopover to see the Falls not far away, and drive on to Grand Bend. We found the welcome in the hotel (Penny) warm and genuine and got great friendly service and help from Marlene the next morning when leaving. Niagara-on-the-Lake is utterly charming - lots of fascinating shop windows and loads of choice for eating.... More

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you writing a review and for your kind words. We're sorry you could not stay longer as well as Niagara on the Lake is truly a special place and well worth taking your time to visit. We are very fortunate to have Penny and Marlene as part of our team here, both being here for over 7 years... More

Ottawa, Canada
Top Contributor
85 reviews 85 reviews
13 hotel reviews
69 helpful votes 69 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This hotel is only a few very walkable blocks from the main drag and is well worth a visit. It is only 2 stories but there isn't an elevator. The rooms are large and well kept. The staff is simply wonderful. The breakfast included is wonderful - eggs, waffles, yoghurt etc in a sunny breakfast room. Especially nice on a... More

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

I'm glad you had a pleasant stay, enjoying our complimentary breakfast, relaxing patios, and convenient location to numerous wineries and restaurants. Since we do not have an elevator we do take requests for the main floor when guests book. Thank you for writing a review and we hope you'll be able to join us again. And if there is anything... More

Windsor, Canada
Senior Reviewer
6 reviews 6 reviews
5 of 5 stars Reviewed 3 weeks ago

My wife and I have stayed many times in Niagara on the Lake and now always stay at the Colonel Butler Inn. We find it comfortable with most welcoming and efficient service and good value. Parking is great, breakfast, which is included, is really nice and the location convenient. A visit to Niagara on the Lake with its theatres, shops,... More

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Michael, thank you for always returning to our hotel when visiting Niagara on the Lake, we appreciate your continued loyalty. I'm thrilled you had another great stay; enjoying our complimentary breakfast, comfortable rooms, and convenient location. We look forward to your next visit! Derrick Medcalf, General Manager More

Toronto, Canada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed here for one night. The hotel needs a bit of sprucing up (paint, etc.) but overall it was very nice and good value. Very helpful staff. Extremely comfortable beds, if you like a firm mattress. Breakfast buffet was included, and had a pretty good variety. Would certainly stay here again.

Was this review helpful? Yes
Westfield, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

Fantastic hotel with the friendliest staff ever. First time staying there and wont be our last. We rode bike all over Niagara on the Lake and usually stay right down town but this Best Western was a couple blocks over and our best stay ever. Easy access to the bike trails and just a very relaxing enjoyable weekend.

Review collected in partnership with Best Western

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Melanie, thank you for such kind compliments! We are very fortunate here to have a team that prides themselves on their friendly service. I'm pleased you decided to give us a try and will now be returning to us when looking to bike the area again. Niagara is a fantastic spot for scenic bike rides and we are pleased... More

Owners: What's your side of the story?
If you own or manage BEST WESTERN Colonel Butler Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.
Manage your listing

Been to BEST WESTERN Colonel Butler Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Travelocity, Priceline, Expedia, Booking.com, Tingo, BookingOdigeoWL, Despegar.com, Venere, Agoda and Otel so you can book your BEST WESTERN Colonel Butler Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

46 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (13)
Viewed
Room/suite (6)
Viewed
Bathroom (1)
Viewed
Dining (2)
Viewed
Hotel & grounds (2)
Viewed
Other (2)

Management photos: Courtesy of the property manager

Viewed
All management photos (34)
Viewed
Room/suite (15)
Viewed
Dining (3)
Viewed
Hotel & grounds (5)
Viewed
Bathroom (2)
Viewed
Other (9)

Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style
#4 Family Hotel in Niagara-on-the-Lake #8 Romantic Hotel in Niagara-on-the-Lake
Hotel Class
Official Description (provided by the hotel)
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 
Number of rooms
26

Questions & Answers

Enter your question for this accommodation's staff to answer. Other travelers may answer as well.
    Posting guidelines

    See which rooms travelers prefer