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BEST WESTERN Colonel Butler Inn

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278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
BEST WESTERN Colonel Butler Inn
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A recent review
4 of 5 stars reviewed 4 days ago
441bonniec
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265 reviews from our community

Traveler rating
    133
    98
    27
    7
    0
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61
133
7
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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1 review
4 of 5 stars Reviewed 4 days ago NEW

The Best Western Colonel Butler Inn was in a good location for our visit to Niagara on the Lake. I reserved 3 rooms for 6 of us. We were able to go to a Spa close by without paying for an expensive hotel. The rooms were very clean. The staff was pleasant and helpful when needed. They offered a continental... More 

Review collected in partnership with Best Western

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UK
Top Contributor
61 reviews 61 reviews
18 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

So our last night in Canada was spent here. We arrived really early as we were booked on a wine tour, the manager could not have been more helpful, storing our bags, letting us use facilities. The lovely lady from Merseyside who was on reception at night made us cups of tea and everything.... The rooms are comfortable and clean,... More 

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London, United Kingdom
Contributor
14 reviews 14 reviews
7 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Clean rooms and shower, nice simple breakfast, free paper and Internet, warm and hospitable staff. What more could you want? In fact, with the savings can still go to a fancy spa in town and spend less then staying in the fancy hotels!

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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My wife and I spent the night at the Colonel Butler Inn. From check in (with home made cookies) to check out the service and facility were excellent. Awesome breakfast. The rooms were very clean and up to date. Beds were super comfortable. I would stay again in a heart beat. Rates are very reasonable for the area and it... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear John, I'm so thrilled you had perfect getaway at our hotel. Our teams strives to make a guest's stay as enjoyable as possible. I'm glad to hear you appreciated our freshly baked welcome cookies, free breakfast, comfortable beds, and affordable rates. We hope to see you again soon! Derrick Medcalf, General Manager More 

Marietta, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

We only spent a night at the Colonel Butler Inn. We did not have any specific needs, we were just looking for a comfortable place to spend the night. What we found was a very well maintained property which was what we expected. What we did not expect was how friendly and personable the staff was. They went out of... More 

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Ontario, Canada
Contributor
11 reviews 11 reviews
4 hotel reviews
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed 3 weeks ago

I am a loyal Best Western customer, so I was lucky enough to get two nights here on points. Derrick and the staff still treated us like we paid a premium to be there. The service was excellent, the cookies a great touch. Our room was warmed up, and there was even a greeting on the desk wishing us a... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for choosing our hotel for when celebrating your special occasion and thank you for being a loyal Best Western traveler. I'm so glad to hear that you had such a great stay and an amazing dinner at the HobNob Restaurant. The HobNob is one of my favourite places in town and their burger is definitely a must-try! We... More 

1 review
5 of 5 stars Reviewed February 16, 2015

A small, clean and extremely friendly Hotel. the beds are super comfortable and the Staff are very friendly and helpful. It is very close to niagara on the lake shopping area, and close to fantastic restaurants, which the staff will help you choose and make reservations for.

Review collected in partnership with Best Western

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Seattle, Washington
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 25, 2015

The front desk and reception folks were always extremely polite and helpful. The breakfast is a simple continental (We went across the street to the Red Rooster for more options and omelettes) but the Inn's coffee and bananas were much appreciated. We had booked for 2 guests but arrived with 4 so they do charge $15/person after two people, but... More 

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Innisfil, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 24, 2015

As we walked in early from the north and was met by Alexandria with the biggest smile. I explained that we are early and could we put our stuff in the room, Within seconds we had our room key and on our way. I asked Alexandria if there was a car wash in town she didn't know but she would... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

On behalf of Alexandra and the rest of the Colonel Butler Inn team, thank you for your kind words and for taking the time to leave a review. I'm glad you were so happy with your room; our queen and king bed junior suites do make a get away that much more relaxing with their sitting area, gas fireplace, and... More 

Oshawa, Canada
Senior Contributor
26 reviews 26 reviews
9 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed January 20, 2015

From the moment of easy check in it was clear that this was going to be an exceptional stay. We travel with our two dogs when possible and before we left our house for this stay we had a note from the general manager asking for our dogs names and type of dogs we had, also letting us know the... More 

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you so much for your compliments and for such a detailed review! I'm thrilled you had an exceptional stay. Our pet-designed room has been in high demand since we started it and we love making sure pets feel welcome and right at home along with their owners. We know small details can be just as important which is why... More 

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