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All 15 Niagara-on-the-Lake hotels

BEST WESTERN Colonel Butler Inn

3.0 of 5 Hotel   |   278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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A recent review
5 of 5 stars reviewed 1 week ago
Louise B ottawa, Canada
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234 reviews from our community

Traveler rating
    119
    84
    24
    7
    0
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59
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
ottawa, Canada
1 review
5 of 5 stars Reviewed 1 week ago NEW

If you are looking for a nice, small (26 rooms) hotel closed to down town Niagara On The Lake and very close to many wineries, this hotel is for you. Rooms are fairly big, clean, and quiet. Lots of parking spaces, some restaurants are at walking distance. The personnel of the hotel was very polite and helpfull. We had a... More

Review collected in partnership with Best Western

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South Shields
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 1 week ago

Really enjoyed our stay at the Colonel Butler Inn. Staff were super helpful and courteous, giving us good recommendations for places to eat and things to see and do. Rooms were very clean and well kept. There was 4 of us in a 2 Double Room so not massive amounts of space, but more than enough. Breakfast was straightforward but... More

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Brossard, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

This was by far the best hotel I have stayed at. All of the staff were extremely outgoing and helpful. They even booked our dinner reservations. This was by far the most pleasant hotel I have stayed at.

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Kim, thank you so much for such high compliments! On behalf of my team, we really appreciate your compliments saying we are the best hotel you have ever stayed at. We enjoy helping guests and if there is anything we can do to make your next stay with us even better please don't hesitate to let us know. Derrick... More

Ottawa, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Very nice hotel`, staff are very courteous, furniture in the room are very nice. It is only a 15 mins walk to Queen St.where most of the restaurant are but there are a few nearby. We really like the Old Winery which is only 600 metres from the hotel. Hotel has a balcony where you can enjoy your breakfast or... More

Review collected in partnership with Best Western

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Newmarket, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

The Inn is very well kept and super clean. It is an excellent value in the NOTL area and we will definitely stay there again, instead of the other pricier places. The quality of the hotel, the cleanliness and the superior quality of the staff made the 2 day stay very enjoyable and worry free. The front desk staff was... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate your compliments and we're thrilled that you had such an enjoyable visit to Niagara! The Colonel Buter is very fortunate to have a team that prides themselves on service and cleanliness while offering a real value to guests. I have passed your compliments on to our breakfast attendant, Lida. She has been serving guests breakfast here for almost... More

Senior Contributor
32 reviews 32 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Reception staff were great on arrival, gave us good map and lots of recommendations before we head off to the falls. On our return we were a bit disappointed with the onsite restaurant to went elsewhere. Rooms (we had two doubles) were comfortable, spacious and clean. As we only stayed one night, and didn't spend very much time at all... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

To TheCliftonFamily, thank you for taking the time to leave feedback on your recent stay. On behalf of the Colonel Butler team, we are glad your family had such an enjoyable stay and we are sorry we were not more helpful in regards to your left-behind item. You are absolutely right that we could have sent a picture of the... More

Columbus, Ohio
Top Contributor
173 reviews 173 reviews
31 hotel reviews
105 helpful votes 105 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The room was immaculate and the staff very friendly and helpful. We had a plumbing issue on the third day, and they quickly moved us to one of their best rooms. Breakfast was fine, especially with the wonderful peaches from one of the staff member's farm. This is a great deal and is blessedly away from the chaos of the... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for taking the time to leave a review. We strive to provide a high level of service and cleanliness while also giving guests real value. I'll pass on your compliments to our breakfast attendant, Lida; she loves bringing in fruit from her farm during the summer to share with guests for a local touch. We hope to see... More

Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent value, comfortable room with good armchair for reading. Included breakfast was very good. Housekeeping was excellent and responsive when we asked for early cleanup. Room was quiet and parking convenient.

Review collected in partnership with Best Western

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Niagara-on-the-Lake, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The hotel reminds me more of a bed and breakfast place than a hotel. It's small and the people at the front desk chat to you as if you're an old friend. The breakfast was very good. I liked the coffee, fresh fruit, and the toast. We had a lovely king bed with lots of pillows which was all very... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Susan, thank you so much for your kind words! I agree, we do provide an intimate feel like a B&B and it's so nice to hear when guests feel at home. I'm glad you enjoyed your spacious king junior suite, our complimentary breakfast, and convenient location. We appreciate you taking the time to write a review and we hope... More

Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 4 weeks ago

We really enjoyed our stay here. The room was a good big size, the beds extremely comfortable. In particular, Alexandra was so very friendly and helpful, remembering names, always ready to assist with a big smile. Thank you! Adrian and Carol Holt

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Adrian and Carol, we appreciate you giving us a 5* review and Alexandra appreciates your compliments. We are thrilled that you had such a terrific experience; enjoying our spacious rooms and comfortable beds. We hope you'll be able to stay with us again! Derrick Medcalf, General Manager More

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Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

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