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BEST WESTERN Colonel Butler Inn

3.0 of 5 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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BEST WESTERN Colonel Butler Inn
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BEST WESTERN Colonel Butler Inn
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249 reviews from our community

Traveler rating
    122
    93
    27
    7
    0
See reviews for
60
125
7
6
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lockport, New York
Reviewer
5 reviews 5 reviews
5 of 5 stars Reviewed 4 days ago NEW

Close to the main strip of Niagara on the Lake, but far enough away to be reasonably priced. Good breakfast. Right next to coffee shop, restaurant and grocery. Clean rooms and fresh baked cookies at checkin..

Review collected in partnership with Best Western

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Kevin, thank you for your 5* review and for being a returning guest. We appreciate your loyalty. I'm glad you had such a pleasant visit. We look forward to welcoming you back again and if there is anything we can do to make your next stay even more enjoyable please don't hesitate to let us know. Derrick Medcalf, General... More 

Cincinnati, Ohio
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Wandered thru Niagara on the lake and came across this great little hotel. Staff was wonderful, showed us room options before we checked in. Even gave us a nice discount for being on our honeymoon. Wine tours included along with a surprisingly good breakfast. Excellent deal in a great town!!

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you choosing the Best Western Colonel Butler Inn when visiting Niagara for your recent honeymoon. I'm glad you had such a great time enjoying our quaint hospitality and free breakfast. Congratulations again on your recent nupitals and we hope to see you back for your first anniversary! Derrick Medcalf, General Manager More 

Toronto, Canada
Top Contributor
50 reviews 50 reviews
15 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We were caught in a snow squall late at night and decided to stay over at the Best Western. They supplied us with toilet amenities, and the check in was swift and friendly, even at 11 PM. We didn't have dinner that evening, so their free breakfast next morning was well appreciated, and it was good! i was very pleased... More 

Review collected in partnership with Best Western

Was this review helpful? Yes
Burlington, Canada
Reviewer
4 reviews 4 reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 13, 2014

A little gem in Niagara on the Lake! Close to all attractions and village. Extremely friendly staff, very personal service. Cookies on check in are a nice touch. The beds are just perfect and on par with hotels that charge 3 times the price. Will definitely visit this location again.

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you taking the time to let us know how your stay was. We are very fortunate here to have a team that love what they do and providing personalized service. Our welcome cookies definitely go over well with guests. And I'm glad to hear you had such a great sleep on our beds. Thank you for your compliments... More 

Portland,Oregon
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 24, 2014

Clean, comfortable. Continental B'fast til 10am. but quality ordinary. Good shower but no grab bars. Nice firm bed.Healthy walk to town and theatre. Had requested early check in (by phone) as we had a matinee show to catch but staff acted like they were doing us a huge favor when we arrived.

Review collected in partnership with Best Western

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for letting us know about your recent stay. I'm glad to hear that you enjoyed our clean rooms, comfortable beds, and convenient location. I am sorry that you were made to feel we were doing you a favour by checking you into your room early. We do not see it as a favour and are glad to allow... More 

Ottawa, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 14, 2014

My husband and I enjoyed two nights here. It was perfect - very clean, comfortable beds, quiet, and the friendliest staff ever. The location was near the edge of the bike trails and a ten minute walk to restaurants, shops, and theatres. At check-in, we were given cookies. Breakfast was good and carefully supervised so that nothing ran out. Lots... More 

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Joan, we really appreciate your kind words. I'm thrilled you had a perfect experience, enjoying our comfortable beds, friendly service, and complimentary breakfast. I'm glad to hear that we've turned you into a loyal guest and we look forward to welcoming you back! Thank you for taking the time to leave a review. Derrick Medcalf, General Manager More 

Bizard island
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed October 14, 2014

We enjoy are stay a this hotel .Very Clean, A quite area and easy to find, close to everything. Good Contiental Breakfeast good quality coffee personnal very friendly Enjoy very much the new letter every morning with the weather et thing that append that day. we enjoyed it it was interesting.

Was this review helpful? Yes
Niagara on the Lake, Canada
1 review
4 of 5 stars Reviewed October 11, 2014

This is a decent place to stay for a quiet, comfortable, and friendly atmosphere where staff make you feel at home and provide very helpful advice to find local amenities and details on places to see.

Review collected in partnership with Best Western

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Ellen, it's so nice to hear that you felt at home at our hotel. Our team loves engaging with guests and help plan things to do while in town. Thank you for being our guest and we look forward to seeing you again! Derrick Medcalf, General Manager More 

Oakville, Canada
2 reviews
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed October 6, 2014

Probably the friendliest staff you'll ever hope to meet in the area. Super nice and ever so helpful. Everything is clean and well organized throughout the hotel. Best part was sitting out on the second floor veranda, relaxing with a couple of buddies enjoying a couple of a conversations. However, as room rates go, it is expen$ive for what you... More 

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you David for taking the time to let us know how your stay was and for such kind words about the staff. We are very fortunate to have a team here who prides themselves on their service and truly love helping guests have an enjoyable stay. As you say, Niagara on the Lake is a more expensive market and... More 

Toronto
Contributor
15 reviews 15 reviews
8 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed October 2, 2014

They had us at free cookies. When we checked in they gave us some fresh homemade chocolate chip cookies. Yum. Since they noticed that I was pregnant they offered to change our room to the 1st floor (there is no elevator), but we were happy to be on the 2nd floor. The beds were very comfortable. The breakfast is simple,... More 

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Renee, we appreciate you taking the time to leave a review. Yes, our freshly baked welcome cookies are a big hit with guests! I'm glad to hear that you had such a comfortable sleep and enjoyed your meal at Butler's Bar next door. If there are ever bar customers outside the hotel at a late hour guests can always... More 

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Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
Number of rooms: 26
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western
Hotel Style:
#5 Family Hotel in Niagara-on-the-Lake
#10 Romantic Hotel in Niagara-on-the-Lake

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