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BEST WESTERN Colonel Butler Inn

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278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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1 room 1 guest
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BEST WESTERN Colonel Butler Inn
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317 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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york, pa
Level Contributor
231 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

We stayed here because we weren't willing to pay the rates at the higher end hotels right in town. Wasn't sure what to expect from a Best Western, but we were pleasantly surprised. We had a junior suite with a nice sofa area (with fireplace, if you're coming in cooler temps). A very comfy bed and nice linens. The service... More 

Was this review helpful? Yes 2
kingston, United States
1 review
3 of 5 stars Reviewed 1 week ago

average hotel little pricey for what you get. Hotel was kind of outside of town. Be prepared for a long walk if you do go to town. Room needed a paint job. Beds were ok and shower was also ok. Breakfast was adequate at best

Review collected in partnership with Best Western

Was this review helpful? Yes
1 review
3 of 5 stars Reviewed 1 week ago

Very pleasant Breakfast Caring Staff Member Wi Fi in room Can walk to downtown Warm Reception Restaurant across street Price too high for premium room Was not allowed to use my Best Western Points, they only keep a couple of rooms the manager said, for points usage

Review collected in partnership with Best Western

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Clarence, United States
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

This hotel is conveniently located to the Shaw Festival in a quiet, lovely neighborhood. The hotel is clean and nicely appointed; the staff is most helpful, professional and friendly; the included breakfast was exceptional!

Review collected in partnership with Best Western

Was this review helpful? Yes 5
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I have been traveling quite a bit so it has taken me a while to write about this wonderful little hotel. It is just down the road from town and convenient to many wineries and fine restaurants. The advantage is no crowd or commotion but the staff is wonderful, friendly, and sincerely helpful. Brie and Maria at the desk offered... More 

Was this review helpful? Yes 3
Rochester, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Rather small, but JUST right! VERY friendly staff, nice rooms and good location....just a short walk to main area of town. Great breakfast, more than the standard BW breakfast. Se-up and presented VERY well. Location near outside tables so you can eat outside on a nice morning. Attention to details.

Review collected in partnership with Best Western

Was this review helpful? Yes 5
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Linda, we appreciate you calling us the best Best Western you have stayed at. I'm glad you enjoyed our comfortable rooms and free breakfast, and that our location suited your needs so well. We look forward to having you stay with us again! Derrick Medcalf, General Manager More 

Ohio
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The Colonal Butler Hotel is a very good value for the Shaw Festival. It is an easy walk to the theatres. I felt comfortable walking home after a show and a glass of wine. They little bar and grill out back doesn't look like much but the food is good, the service is great and it is very affordable. It... More 

Review collected in partnership with Best Western

Was this review helpful? Yes 2
Franklin, United States
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was a very, very nice hotel to stay. The staff at the front desk was very professional and pleasant . When we arrived we were greeted by Brea and Rose and they filled us in on local amenity's and Maria and Penny on second shift helped us book tours. The beds were very comfortable and the cleaning staff was... More 

Was this review helpful? Yes 5
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Bernard, on behalf of my entire team we thank you so much for your kind words. We're thrilled that you and Kim had such a fantastic second honeymoon! We love helping guests have an enjoyable and memorable visit to Niagara and it seems like you had a great experience. It was a pleasure having you as a guest and... More 

Davisburg, Michigan
Level Contributor
55 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Warm and friendly staff, wonderful breakfast included. More than coffee and a donut. Easy driving to Niagara Falls with wonderful wineries on the way. Rooms nicely appointed with coffee service and internet.

Review collected in partnership with Best Western

Was this review helpful? Yes 8
Westfield, New Jersey, United States
Level Contributor
54 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Though this hotel is relatively small, it is a delight. The extensive continental breakfast is great, with fresh fruit from a newly farm. Rooms are somewhat small, but clean and well-kept. Maid service never complained when we left the room late every morning. Ample parking in a residential area about 10 minutes from theaters and restaurants.

Was this review helpful? Yes 5
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Carole, thank you for your kind words and for being a repeat guest. We appreciate your loyalty. Our quaint hotel strives to provide clean and comfortable rooms, a delicious complimentary breakfast, and friendly service, all at a convenient location for exploring Niagara on the Lake. We look forward to your next visit! Derrick Medcalf, General Manager More 

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