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All 15 Niagara-on-the-Lake hotels

BEST WESTERN Colonel Butler Inn

3.0 of 5 Hotel   |   278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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A recent review
5 of 5 stars reviewed 2 days ago
Melvin G Chicago, Illinois
  • Reviews (225)
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225 people have reviewed this hotel

Traveler rating
    112
    82
    24
    7
    0
See reviews for
55
114
6
6
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • English first
  • French first
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English first
Chicago, Illinois
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Excellent value, comfortable room with good armchair for reading. Included breakfast was very good. Housekeeping was excellent and responsive when we asked for early cleanup. Room was quiet and parking convenient.

Review collected in partnership with Best Western

Was this review helpful? Yes
Niagara-on-the-Lake, Canada
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

The hotel reminds me more of a bed and breakfast place than a hotel. It's small and the people at the front desk chat to you as if you're an old friend. The breakfast was very good. I liked the coffee, fresh fruit, and the toast. We had a lovely king bed with lots of pillows which was all very... More

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Boston, Massachusetts
2 reviews
5 of 5 stars Reviewed 5 days ago NEW

We really enjoyed our stay here. The room was a good big size, the beds extremely comfortable. In particular, Alexandra was so very friendly and helpful, remembering names, always ready to assist with a big smile. Thank you! Adrian and Carol Holt

Was this review helpful? Yes
Louisville, Ohio
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

The rooms are comfortable and immaculate. The staff is friendly and helpful. After one night at another local "inn," I was fortunate to get a room here. Breakfast room was busy; the staff person there was amazingly capable. I would stay here again.

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for your 5* review! I'm glad you were able to stay with us and enjoyed our hospitality. Yes, the breakfast attendant, Lida, is a wonder in our breakfast room. She has been at the Colonel Butler Inn for almost 20 years now and loves chatting with guests in the morning. We hope to see you again soon! Derrick... More

Ontario
Contributor
19 reviews 19 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here over the weekend for a bachelorette party. While it is quite expensive to stay here, the rooms are very reasonably price compared to other hotels in the area. The staff were very accommodating, allowing us to check in early. The rooms were fairly plain, but clean. The beds were actually quite comfortable! The continental breakfast was nice:... More

Was this review helpful? Yes 1
A TripAdvisor Member
5 of 5 stars Reviewed 2 weeks ago

Great dog-friendly accommodation in NOTL! The entire staff was friendly and welcoming. We checked into the room, were given a gift bag with a toy and treats, and waiting for my pooch in the room were dog dishes and a comfy bed! They will also arrange for a dog sitter (ask for Donna; she was great!). I would definitely stay... More

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derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We're so thrilled you and your dog had such a great stay! We love having guests bring their pets and are glad to help arrange pet-sitting or dinner reservations at pet-friendly restaurants. Thank you for your kind words and we hope to see you again! Derrick Medcalf, General Manager More

Fairport, New York
Reviewer
5 reviews 5 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Although by no means cheap, this hotel was priced reasonably well. My only negative is that they charged us extra for my son (15 years old) and father-in-law (84 years old), and I don't believe they gave us any larger room - we got the same one we would have had if we had just traveled as a couple. Maybe... More

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

We appreciate you taking the time to leave a review. Yes, you are correct that the extra charge for your son and father-in-law is for our breakfast as well as additional usages of linens, utiliites, etc. I'm glad you enjoyed your stay and I hope you can visit with us again! Derrick Medcalf, General Manager More

Los Angeles, California
Contributor
15 reviews 15 reviews
13 hotel reviews
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed 2 weeks ago

In the pricey area of Niagara-on-the-Lake, it was wonderful to stay in a very good, yet very reasonably priced hotel. The staff bent over backwards to answer all questions, and even get us checked in a little early. The continental breakfast was adequate, and they had great recommendations for restaurants. There is no elevator, so they changed our assigned room... More

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Pat, thank you for letting us know how your stay was. We are glad to provide visitors to Niagara a more affordable choice while giving guests comfortable and clean rooms, helpful service, and a convenient location to explore the town. We are actually in the process of ordering pillows and if there is anything we can do to make... More

Cambridge, Canada
Top Contributor
158 reviews 158 reviews
46 hotel reviews
222 helpful votes 222 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Better than average, not sure if I would rate it "very good". Over the years, we have only stayed at two hotels while visiting Niagara on the Lake. One a little more upscale and this one (overall price / deal being a factor). The Best Western Colonel Butler has done a good job on re-modelling its rooms since our last... More

Was this review helpful? Yes 1
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for being a returning guest, we appreciate your loyalty. I'm glad you apprecated all the updates we have done over the past year and our complimentary amenities such as breakfast, wi-fi, and parking. I am sorry to hear that there were noisy guests on the patio and that our night staff didn't notice else it would have been... More

Westfield, New Jersey, United States
Senior Contributor
25 reviews 25 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

We spent six nights here in July. I have some limitation physically, so getting in and out of the tub was a bit difficult. They did, however, give us a first floor back room to avoid steps. There is no elevator. The Rooney was small but adequate and very clean. Continental breakfast was very good but without meats. There were... More

Was this review helpful? Yes
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Carole, thank you for continuing to stay with us when visiting Niagara. It's always nice to see a familiar face return! We are very fortunate to have a team here that truly enjoys interacting with guests and making sure they have a great experience. We appreciate you leaving a review and we'll see you again next year! Derrick Medcalf,... More

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Additional Information about BEST WESTERN Colonel Butler Inn

Address: 278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — BEST WESTERN Colonel Butler Inn 3*
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Also Known As:
Best Western Colonel Butler Hotel Niagara-On-The-Lake
Best Western Niagara-On-The-Lake
Niagara-On-The-Lake Best Western

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Room Service Wheelchair access
Hotel Style
#6 Family Hotel in Niagara-on-the-Lake #9 Romantic Hotel in Niagara-on-the-Lake
Hotel Class
Official Description (provided by the hotel)
The Best Western Colonel Butler Inn offers an atmosphere of comfort and friendly service with affordable rates for visiting Niagara on the Lake. Accommodations are tastefully appointed, spacious and are well suited for couples, families, and groups. Rates always included our enhanced continental breakfast, parking, and wireless internet access. Plus, the hotel offers a convenient location for visting the town's numerous wineries, outstanding restaurants, wonderful shopping, and the renowned Shaw Festival theatre. ... more   less 
Number of rooms
26

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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