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BEST WESTERN Colonel Butler Inn

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278 Mary Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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1 room 1 adult
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BEST WESTERN Colonel Butler Inn
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361 Reviews from our TripAdvisor Community

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Vaughan, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Nice little hotel, good breakfast and friendly staff. They gave out cookies when we checked in. This hotel was about a 20 min walk to downtown or less than 5 min drive to the shops. Would stay here again in the future.

Helpful?
Thank Courtney V
Toronto, Canada
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago via mobile

This is a lovely hotel, clean, inviting, and the staff is so friendly and helpful. The free breakfast is decent, and the classical music playing on the TV in the room when we arrived was a really nice touch. And: free cookies from the concierge when we arrived!

Helpful?
Thank Andie W
Miami Lakes, Florida
Level Contributor
162 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I booked a night at the Niagara on the Lake best western on the recommendation of a colleague and because it was close to where I was to conduct my business. The overall experience was excellent - I extended my stay an additional night rather move closer to my next day's meetings as I had originally planned. Best services ever... More 

Helpful?
1 Thank Onay S
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Thank you for taking the time to leave a review. I will pass your kind words on to Lida who I know will appreciate your compliments. Lida has been at our hotel for over 20 years and we are very fortunate to have her on your team! We hope you'll be able to stay with us again! Derrick Medcalf, General... More 

Brampton, Canada
2 reviews
3 of 5 stars Reviewed 4 weeks ago

I checked in December 27, 2015, stayed for one night. I went to this hotel with very high expectations because I read all the reviews on trip advisor. I booked a king bed on the phone, and upon check in they were sold out, so we got two double beds for me and my husband, plus our baby. we stayed... More 

Helpful?
Thank prejan f
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

On behalf of the entire Colonel Butler Inn I apologize for your stay not being as enjoyable as you hoped. I do not know how the conversation went when you made your reservation regarding the room/bed type but I believe you were using a gift certificate for your stay and as indicated on that gift certificate, it was only valid... More 

1 review
4 of 5 stars Reviewed 4 weeks ago

good, clean...close to wineries and we got a taxi to take us around. Old winery was the restaurant down the street...very good. Pet friendly EXCEPT you cant leave the property without your dog. I would stay there again

Review collected in partnership with Best Western

Helpful?
Thank V3882LWlisap
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

I'm so glad you had such an enjoyable stay and that our hotel worked out for you for visiting wineries and restaurants. We have a lot of each with-in a short distance from the hotel. We do have one dog-friendly room at the hotel and we have found it best if dogs are not left unattended. We will arrange pet-sitting... More 

Mississauga, Canada
Level Contributor
7 reviews
7 hotel reviews
5 of 5 stars Reviewed January 6, 2016

A quiet getaway proved fruitful. Lovely town, wonderful hotel that fits gorgeously into the area. Fantastic service and a really nice room that was very comfortable and clean with my favourite perk which is a great bed! Amenities at the hotel and within walking distance.

Review collected in partnership with Best Western

Helpful?
Thank Kerry P
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Kerry, thank you for such kind words! Our team strives to provide fantastic service which compliments our clean rooms, comfortable beds, and convenient location. I'm glad you had such a great visit and we look forward to your next stay with us! Derrick Medcalf More 

Saskatoon, Canada
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 2, 2016

We thoroughly enjoyed our stay in Niagara-on-the-Lake and the warm hospitality, comfortable room and delicious, complimentary breakfast offered by this small hotel certainly added to our enjoyment. The staff were helpful and friendly. The beds were comfortable and the decor was attractive. There was good access to downtown Niagara-on-the-Lake and the two theatres we attended during the Shaw Festival. We... More 

Helpful?
Thank 211Geri
Hamilton, Canada
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed January 1, 2016

We chose the BW Colonel Butler Inn as a post-Christmas get-away and it was perfect for us. The hotel was in a lovely and quiet neighbourhood, the staff was very friendly and knowledgeable, the room was clean, fresh-smelling and comfortable, the mattresses and pillows were great. There was nice attention to detail. We enjoyed the yummy breakfast. We'll be back!

Helpful?
Thank TravelHarry
Knowlton Quebec
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed December 24, 2015

We stayed here for 9 nights during a family visit to the area. The room was great, the beds super comfortable. The hotel was quiet and in a great central location of the town. We will definitely stay again on our next trip to NOTL.

Review collected in partnership with Best Western

Helpful?
Thank rosey02
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

Dear Rosey, it was a pleasure having you stay with us for that week. I'm glad our hotel suited your needs for visiting family in the area and we look forward to your next visit! Derrick Medcalf, General Manager More 

Port
Level Contributor
60 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed December 22, 2015

We found this hotel to be excellent accommodation: location, value, very clean and pet friendly. Except there is only 1 room (Rm 102) with double beds, that they allow for pets. Room location is near an exit, very convenient for taking your dog out. When you book, you must book this room and they will provide you with a separate... More 

Helpful?
Thank NukePort
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review

I'm so glad our hotel was so suitable for your visit to Niagara with your dog. Yes, we do only have one dog-friendly room and it is booked a lot so we hope that people call early when looking for a pet room. We do require for a guest to have a pet-sitter for the times they want to head... More 

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