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All 15 Niagara-on-the-Lake hotels

The Charles Inn

4.0 of 5 Hotel   |   209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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83%
Certificate of Excellence 2014
A recent review
5 of 5 stars reviewed 6 days ago
Elizabeth A Mississauga
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224 reviews from our community

Traveler rating
    150
    37
    22
    7
    8
See reviews for
10
158
2
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • French first
  • Any
English first
Mississauga
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This Inn is old and beautiful. The ambiance very special and the staff so helpful and attentive. We only stayed one night but it was so worth it for the relaxing ambiance. The dining room exquisite and food delicious. The continental breakfast is so different from the norm. The flowers surrounding the hotel makes one feel that they are in... More

Was this review helpful? Yes 1
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My boyfriend and I stayed at The Charles Inn for two nights and had a fabulous and relaxing time! The Inn itself is gorgeous, charming and has so much history. We are a very young couple, and even for us it was truly a getaway. If you have mobility issues, I would recommend inquiring about a main floor room, as... More

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Palm Springs, California
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 1 week ago

I have been in the hotel business for 28 years and this is one of my top 5 best hotel experiences ever! The Inn is decorated wonderfully. Our room (the Richardson room) was great with doors to a wonderful veranda. The bed was luscious! The food is terrific, and a nice continental breakfast that they will bring to your room... More

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Toronto, Canada
Contributor
11 reviews 11 reviews
6 hotel reviews
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed 1 week ago

Beautiful Inn, great service, amazing food, unfortunately the a/c broke in our room on our first night. As soon as we brought it to the attention of Sarah while we were being seated for breakfast the following morning she said she would have it looked into right away. Our server also informed us when we ordered our breakfast that our... More

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Toronto, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at The Charles Inn this past weekend to celebrate our first anniversary. We arrived at check in time and were warmly greeted and shown to our room, the Magnolia. A decent sized room with a large porch and nice view of the gardens. The room was very clean and the temperature (ac) was welcome as... More

Was this review helpful? Yes 1
Caribbean
Top Contributor
113 reviews 113 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have been staying at comparable hotels in Portland, Seattle and Victoria on this trip. Our stay at The Charles Inn was the only one where we felt that the staff would do anything to make their guests happy. Every interaction with the various front desk and serving staff was polite, friendly and super helpful. We came in late for... More

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Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

My partner and I have stayed at the Charles Inn several times now, and we wouldn't seriously consider staying anywhere else in Niagara on the Lake. The location of the Charles is perfect: a short stroll from the theatres, but not right in the middle of the pedestrian hubbub! It's a special, charming place. This time, we made good use... More

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Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

A sincere thank-you from all of us here at The Charles! One of the things I love most about working at The Charles is getting to know our repeat guests and being able to welcome you back to your ‘home away from home’! This truly is, as you say, a special, charming place with personality and roots. Thank you again,... More

Mississauga, Canada
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 5, 2014

We arrived at 3 pm. Our room was ready. First floor . Our room was well situated on the first floor near the porch A king-size bed extremely comfortable. The room was very quiet and well decorated. Staff were impeccable, friendly courteous well mannered and very informative. some of the stuff remembered us from other years it's always nice when... More

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Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for your kind review of your time with us! I’m so glad you found your room comfortable and our staff hospitable and friendly. We really do have a great team! The food is exemplary and our shepherd’s pie truly unique. I have passed on your kind comments to Anne, and all of us look forward to your return.... More

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 5, 2014

Just returned from a two day stay at this quaint inn. This was our second visit. There are about 12 rooms on two levels. In a way the hotel reminds me of a B and B but there is a full woodpaneled bar and a five-star restaurant located on the property. We ate both nights at the restaurant since it... More

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for taking the time to let us know about your stay! I am so pleased that you returned and that your time with us was enjoyed. Our food is outstanding and our dining offers great variety in terms of where you can eat, and the available menus! One small clarification: in the evening the lounge menu is only... More

Uniontown, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 30, 2014

Amazing View and Beautiful hotel with excellent service. Rooms are standard like in any other same category hotel. Comfortable, clean and beautifully furnished. There are several different restaurants there. Service was excellent I really appreciate like this care and attention from management to guest. Every guest is special for them! Likely Nice staff and very helpful recommend it

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for your review! I am so glad you found our inn, and enjoyed your time with us. We have twelve rooms total, each completely unique in terms of size, decor and amenities, and all reflecting the character of the home with the comfort of modern amenities. We are all pleased that you found our service excellent as we... More

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Additional Information about The Charles Inn

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Inn 4*
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Also Known As:
The Charles Hotel Niagara-On-The-Lake

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