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All 15 Niagara-on-the-Lake hotels

The Charles Inn

4.0 of 5 Hotel   |   209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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20% off room rate
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82%
Certificate of Excellence 2013
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190 people have reviewed this hotel

Traveler rating
    122
    34
    20
    7
    7
See reviews for
9
134
1
1
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Any
English first
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very nice older house hotel on the north end of the main street. Setting is quiet but still very easy to walk to downtown. This is an almost 200 year old house which was not originally built as a hotel so of course each room is unique. The bathrooms are very nice - appears they put a fair amount of... More

Was this review helpful? Yes
Queensville, Ontario, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
5 of 5 stars Reviewed 1 week ago

My husband and I decided, very last minute to enjoy a weekend getaway to our favourite place, Niagara-on-the-Lake, Ontario. We had never stayed at the Charles Inn but it was available and right in the Main Street so, we booked it online. Our room was super small but so cozy and quaint. On Sunday morning, we enjoyed the best "continental"... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you so much for taking time to post your review! Our breakfast is indeed special, and is most certainly not a typical Continental. We are glad you enjoyed your room and look forward to welcoming you back! Safe Travels. Sarah Legault Guest Services Manager More

1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We had a wonderful stay at The Charles Inn! My husband and I always intend on reviewing the places that we stay and never seem to get around to it. Our experience at The Charles Inn left us with such a great impression that we had to write a review! My husband is booked for Surgery this week, so we... More

Was this review helpful? Yes 2
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for the honour of being your first Trip Advisor review! We really appreciate you taking the time to let us know about your stay. We strive to make sure our guests are comfortable and really feel taken care of. The Newark Room is always a favourite and really captures the character of the home while offering modern comfort... More

Toronto, Canada
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed March 10, 2014

My boyfriend and I were looking for a last-minute weekend getaway and decided that Niagara-on-the-Lake was the perfect location to relax, get some great food, and experience some excellent local wines. A friend recommended that we look at the Shaw Club, however it was unfortunately booked solid for the weekend. In looking at their website, they are part of a... More

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you so much for such a glowing review, your stay really reflects everything we strive for! We are so lucky to have such an exceptional team who all work together in an effort to produce the best guest experience we can. ‘The Inn’ is a unique and special place with the perfect combination of history and as you say... More

Oakville, Canada
Contributor
20 reviews 20 reviews
3 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 7, 2014

My wife and I have eaten here many times. It was on the advice from the driver from the Harbour House Hotel that we tried it. We were not disappointed. Food was outstanding. Service was attentive and pleasant. We got the same waitress on two visits, almost a year apart and she remembered us. I would highly recommend it. The... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for your candid review of The Charles. Our dining experience is second to none; Chef Sperling and his team truly produce amazing food and Jillian, your server, is an invaluable part of our service team here at The Charles. We regret that you had to move because of the temperature of your room and that your wife was... More

New York City, New York
2 reviews
5 of 5 stars Reviewed March 4, 2014

We spent 2 nights in the Charles Inn end of February and our stay was just perfect! We highly recommend this hotel, we had an amazing experience! All personal was very kind and we were given very good advices regarding activities to do around and wineries to visit. We had a really warm welcome and we enjoyed a lot all... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you so much for taking the time to let us know about your stay! We are always thrilled when our service, food, atmosphere, and ambience intersect to create such a fabulous guest experience! I especially love when guests can really feel that The Charles is a home away home because that truly is what makes this place special. It... More

Bowmanville, Canada
Senior Contributor
39 reviews 39 reviews
16 hotel reviews
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed February 17, 2014

Stayed here from February 14 - 16, 2014, in the loft Safari Room. Dined here two evenings, and breakfast both mornings. Loved everything! From the moment we walked in the door, the manager greeted us and checked us in. She then showed us to our room and explained a number of things to us. Our first time staying here thus... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

From all of us here at The Charles, thank you for your thoughtful review! We really appreciate your kind comments as we really do have an amazing team here all working together to deliver our absolute best; I will be sure to pass on your review to the team in the restaurant. The Safari Loft is a truly unique room... More

Toronto, Canada
2 reviews
5 of 5 stars Reviewed February 17, 2014

Great hotel nice location with very enthusiastic and helpful staff. The food was first class with knowledgeable staff who understood what they were serving. Room was very clean and comfortable. Would visit again soon

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for letting us know about your stay! We do have a very enthusiastic team and I’m pleased that was reflected in your stay. I have passed on your kind comments to the kitchen and serving staff and we are all looking forward to the opportunity to once again take great care of you! Safe Travels. Sarah Legault Guest... More

Ingersoll, Canada
1 review
5 of 5 stars Reviewed February 7, 2014

Lucked out and managed to get a cancellation on the day. The hotel rocked, the staff were great (very helpful and had a great sense off humor too). The room was beautiful and very clean. Thanks staff for a great night. Wish we could have stayed longer. We will be back. Gina and Sarah x

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for taking the time to let us know about your stay! We have a fantastic team here who really strive to make your stay the best it can be, and we are all so happy you had such a great time! Take care, we look forward to welcoming you back! Safe Travels. Sarah Legault Guest Services Manager More

Pittsburgh, Pennsylvania, United States
2 reviews
5 of 5 stars Reviewed January 21, 2014

Most every year we travel to NOTL for the Ice Wine Festival. This year we decided to "stay in town" and the Charles Inn was our inn of choice. We were impressed with the friendly staff the moment that we walked through the door. Sarah and her team did a marvelous job. Lloyd made breakfast fun. Chef Steve excelled with... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for your review! We are so glad you decided to stay in town and that you decided to stay with us! It was truly a pleasure meeting you both and I have conveyed your compliments to Lloyd and Chef. Thank you for joining us, we await your return! Safe travels. Sarah Legault Guest Services Manager More

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Additional Information about The Charles Inn

Also Known As:
The Charles Hotel Niagara-On-The-Lake
The Charles Hotel
Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style:
#5 Romantic Hotel in Niagara-on-the-Lake
#6 Luxury Hotel in Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Inn 4*
Official Description (provided by the hotel):
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 
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