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All 15 Niagara-on-the-Lake hotels

The Charles Inn

4.0 of 5 Hotel   |   209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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83%
Certificate of Excellence 2014
A recent review
4 of 5 stars reviewed 1 week ago
Jaclyn S Toronto, Ontario, Canada
  • Reviews (220)
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  • Room tips (38)
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220 people have reviewed this hotel

Traveler rating
    146
    37
    22
    7
    8
See reviews for
10
155
2
4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 1 week ago

My husband and I stayed at The Charles Inn this past weekend to celebrate our first anniversary. We arrived at check in time and were warmly greeted and shown to our room, the Magnolia. A decent sized room with a large porch and nice view of the gardens. The room was very clean and the temperature (ac) was welcome as... More

Was this review helpful? Yes 1
Caribbean
Top Contributor
113 reviews 113 reviews
31 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We have been staying at comparable hotels in Portland, Seattle and Victoria on this trip. Our stay at The Charles Inn was the only one where we felt that the staff would do anything to make their guests happy. Every interaction with the various front desk and serving staff was polite, friendly and super helpful. We came in late for... More

Was this review helpful? Yes
Toronto, Canada
Reviewer
5 reviews 5 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My partner and I have stayed at the Charles Inn several times now, and we wouldn't seriously consider staying anywhere else in Niagara on the Lake. The location of the Charles is perfect: a short stroll from the theatres, but not right in the middle of the pedestrian hubbub! It's a special, charming place. This time, we made good use... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

A sincere thank-you from all of us here at The Charles! One of the things I love most about working at The Charles is getting to know our repeat guests and being able to welcome you back to your ‘home away from home’! This truly is, as you say, a special, charming place with personality and roots. Thank you again,... More

Mississauga, Canada
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We arrived at 3 pm. Our room was ready. First floor . Our room was well situated on the first floor near the porch A king-size bed extremely comfortable. The room was very quiet and well decorated. Staff were impeccable, friendly courteous well mannered and very informative. some of the stuff remembered us from other years it's always nice when... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for your kind review of your time with us! I’m so glad you found your room comfortable and our staff hospitable and friendly. We really do have a great team! The food is exemplary and our shepherd’s pie truly unique. I have passed on your kind comments to Anne, and all of us look forward to your return.... More

Toronto, Canada
2 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Just returned from a two day stay at this quaint inn. This was our second visit. There are about 12 rooms on two levels. In a way the hotel reminds me of a B and B but there is a full woodpaneled bar and a five-star restaurant located on the property. We ate both nights at the restaurant since it... More

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for taking the time to let us know about your stay! I am so pleased that you returned and that your time with us was enjoyed. Our food is outstanding and our dining offers great variety in terms of where you can eat, and the available menus! One small clarification: in the evening the lounge menu is only... More

Uniontown, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Amazing View and Beautiful hotel with excellent service. Rooms are standard like in any other same category hotel. Comfortable, clean and beautifully furnished. There are several different restaurants there. Service was excellent I really appreciate like this care and attention from management to guest. Every guest is special for them! Likely Nice staff and very helpful recommend it

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for your review! I am so glad you found our inn, and enjoyed your time with us. We have twelve rooms total, each completely unique in terms of size, decor and amenities, and all reflecting the character of the home with the comfort of modern amenities. We are all pleased that you found our service excellent as we... More

Albertson, New York
Contributor
19 reviews 19 reviews
10 hotel reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed 5 weeks ago

On our annual sisters weekend away, my sister and I checked into the Safari room at the Charles Inn this past weekend. Check in was smooth and we were directed up to our room, in the attic of the quaint older building. Friendly clerk offered to help carry, but we were expected to carry our bags up two narrow flights... More

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for taking the time to let us know about your stay. All of us here at The Charles really care about the happiness of our guests, and regret that your time with us was anything other than fantastic. As a historical home, we unfortunately do not have an elevator; however, we always have staff available who will happily... More

Singapore
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed July 26, 2014

We stayed at this boutique for one night and it was a wonderful experience. Check in was smooth as we had a reservation, hence all details were recorded and I just needed to sign. We were escorted to room number 3, apparently one of the largest room at this venue. As it is a corner room we enjoyed two windows... More

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Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you so much for taking the time to post your review! All of us are so glad you had a wonderful time at The Charles! The Newark Room is one of my favourites, especially with the access to the outdoor verandah. I will be sure to look into the existing furniture and replacing it as necessary once the season... More

Ottawa, Ontario, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed July 1, 2014

My husband and I stayed at The Charles Inn for two nights on a recent theatre excursion to Niagara on the Lake. I have stayed in other inns and B&Bs in NOTL over the years but from now on, I will not stay at another establishment after the wonderful experience we had at the Charles Inn. I must in particular... More

Was this review helpful? Yes 2
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you so much for your review! We are so happy that you enjoyed your stay and found our level of service top notch! Ian always goes above and beyond, taking every opportunity to wow our guests. The Verandah Room is one of my favourites, and I’m glad you were able to enjoy the verandah overlooking the garden. We recently... More

Ottawa, Ontario
Top Contributor
116 reviews 116 reviews
37 hotel reviews
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed June 28, 2014 via mobile

We booked the ground floor room #1 which is a very large room with a fireplace and screen-enclosed porch which looks out over the lovely backyard. The four-poster bed was large and comfortable. We particularly enjoyed the rainforest shower. All of the staff were friendly and helpful. A special thanks to Ian, the marketing manager, who went to great lengths... More

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Inn, responded to this review

Thank you for taking the time to let us know about your stay! We have a great team here who take great pride in providing the best in hospitality, I’m so glad it was reflected in your visit! I have passed on your kind words to Ian, and look forward to your return. Safe Travels. Sarah Legault Guest Services Manager More

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Additional Information about The Charles Inn

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Charles Inn 4*
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Also Known As:
The Charles Hotel Niagara-On-The-Lake

89 photos of this hotel

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Amenities

Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service
Hotel Style
#4 Romantic Hotel in Niagara-on-the-Lake #6 Luxury Hotel in Niagara-on-the-Lake
Hotel Class
Official Description (provided by the hotel)
From the moment that you walk through the door, you will know that this 1832 Inn is truly a special place. This luxurious Manor House offers 4-diamond accommodation and dining. Many of the rooms have wood burning or gas fireplaces; glass enclosed rain-head showers or jet-air tubs and private verandahs to enjoy the view of the golf course, main street or Lake Ontario. ... more   less 
Number of rooms
12

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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