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The Charles Hotel

Certificate of Excellence
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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1 room 1 guest
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281 Reviews from our TripAdvisor Community

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Traveler rating
    189
    48
    26
    10
    8
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11
207
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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    (61)
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Cobourg, Canada
Level Contributor
58 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

My wife and I had dinner on Sunday night. Dinner was part of a wine tour package $160 per person included visiting 3 winery's and dinner at this place. The wine tour was great and we were looking forward to the dinner to be the highlight of our night. The restaurant was highly recommended by everyone we spoke too locally.... More 

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toronto
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Gorgeous patio dining before going to the theatre at the Charles Hotel: we have come here for decades, and the place improves quality of food and experience paired with excellent service from year to year-now there is no imaginable improvement possible! Congratulations to the team!!

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cashiers
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We left a very expensive sweater behind in our room, which we purchased in town. It was a nightmare getting back. It's as if this was the 1st time a guest "PAYING $350-$400 a night left anything behind. After a week of ZERO help the fine shop owner in town (The Irish Shop) walked to the hotel retrieved our sweater... More 

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Stratford, Canada
Level Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Fourth time staying here... we stayed in the Richardson Room this time and would book it again. We enjoyed the balcony and outdoor space this room had to offer. We couldn't get the fireplace to work even with instructions hand written out for us... I'm not sure if it was us or the fireplace?!? regardless... we had a great stay... More 

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Toronto, Canada
Level Contributor
25 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We like the restaurant in the Charles - which I have reviewed before, so we thought we should stay there on our last trip. We stayed in the sunflower room - which was so small we could not actually keep our suitcases in the room and still have room to move around. The bathroom was big, and the shower very... More 

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Mississauga, Canada
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This is our fourth visit in four years. Charming hotel , superb staff and well appointed rooms Room is always ready when we arrive at 3 pm which is nice. This year we requested room 8 which is on the main floor with a private screened in porch attached. This is a nice touch as we sat out each evening... More 

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Hanau
Level Contributor
114 reviews
83 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Charles is a great historic hotel with very gentil athmosphere. Location is directly on main road, but not too noisy during the night. Walking distance to many shops, & restaurants. We booked a Deluxe room and were given the Safari Loft: Very stylish comfortable room with safari decor, quite large, too. There were so many small design details to... More 

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Level Contributor
68 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at the Charles Hotel in July 2015. The hotel was located in a peaceful part of town (there was no traffic even at rush hour) and the staff were really helpful and friendly. The breakfast, although a bit on the pricey side, was very good. The only thing that stopped me from giving this an Excellent rating was... More 

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Toronto, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed July 27, 2015

My husband and I recently stayed at the Charles Inn. It is an old, historic building, next to the historic NOTL golf course. All rooms are individually decorated and have their own charm. We stayed in the Daisy Suite, room 8, on the main floor. It is a very tiny room, but it was beautifully decorated and clean. Very comfortable... More 

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Glen Allen, Virginia
Level Contributor
240 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 151 helpful votes
4 of 5 stars Reviewed July 27, 2015

The hotel is very easy to find at the quieter end of Queen Street next to the Niagara Golf Course. There was plenty of parking at the rear of the property. The gardens have some lovely flowers as well as a bush shaped like a dog which was a cute touch. Upon arrival we were greeted by Josh, who checked... More 

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