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The Charles Hotel

4.0 of 5 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Certificate of Excellence 2014
The Charles Hotel
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The Charles Hotel
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248 reviews from our community

Traveler rating
    170
    39
    24
    7
    8
See reviews for
10
179
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (49)
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Toronto, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars NEW

First off, I have to congratulate the Charles Inn for having such a fantastic and well rounded team of professionals who provide the upmost excellence in service. From the minute that I booked my hotel reservation for our First Wedding Anniversary on New Year’s Eve, I knew that I had chosen the right hotel. Sarah, who handled most of my... More 

Was this review helpful? Yes
Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

This is now the third year in a row that we have spent President's Day weekend at the Charles Inn, including dinner at the Hob Nob and Zee's. As the title says, it never disappoints. Sub-zero temperatures did not stop us from having a wonderful weekend. The staff of the entire group of inns (Charles, Harbour House and Zee's) are... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Hi Mr. D, thank you for your review! Winter here in Niagara is so special and is, as you point out, no hindrance to having an amazing time! I know I have said this time and time again, but I really do value the rapport I am able to develop with our guests, and getting to know people over many... More 

Grimsby, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed there this February 5,2015. Our room was so quaint but very well equipped. Ate in the lounge this time and the food there was so good especially their special version of Shepherd's Pie. Lovely and close to downtown and many wineries, a couple of which we visited.

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your review, and a special thank you for joining us for our annual Red Roof Retreat fundraiser! We are so proud of our connection to this amazing organization! We are so thrilled that you enjoyed your time with us and I especially enjoyed meeting you both. Thank you again, and we look forward to your return! Safe... More 

Maidstone
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

We visited the Charles Inn on February 5, 2015 for a winter getaway. Our group of six, couldn't have asked for a better stay. The rooms were beautifully decorated with comfortable beds. The hotel is located within easy walking distance of the downtown. Dinner at the Charles was excellent. Everyone was pleased with their choices. We also enjoyed our breakfast... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for such a thoughtful review! Our annual fundraiser for Red Roof Retreat is such an amazing event, and we really appreciate your support for this incredibly important organization. We also love that you had such a fantastic time! It was lovely to have met you all, and we look forward to the opportunity to welcome you back! Safe... More 

Stratford, Canada
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We have booked our third trip back to The Charles Inn. We were there August 2013, April 2014 and booked to return August this year (2015) We booked the Safari room for the previous two stays and have the Richardson booked for our upcoming trip. The hotel is perfectly located. Walking distance to all the major shopping and attractions. Clean... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you ever so much for your continued loyalty and for taking the time to let us, and other travellers, know about your experience at The Charles. A most sincere thank you for also recognizing the tireless efforts of our staff as they work to make our guests feel welcome! One small clarification: while we have made a small change... More 

St. Catharines, Canada
1 review
4 of 5 stars Reviewed 5 weeks ago

This is our third stay at The Charles Inn in Niagara on the Lake and we can't say enough about how friendly the staff is! They are willing to do anything to make your stay comfortable and offer so many amenities. The rooms are always very clean, tastefully decorated and wandering around the Inn gives you such a feel for... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

We are truly honoured that you have chosen The Charles as your ‘NOTL’ destination! We really appreciate you recognizing our unbelievable staff as they truly are dedicated and sincere. We offer something unique to Niagara and are so glad you appreciate all that we offer! Thank you again, and from all of us here at The Charles – see you... More 

Niagara Falls, Canada
1 review
5 of 5 stars Reviewed January 23, 2015

This Inn is small but intimate, perfect for a romantic weekend. Rooms are beautifully decorated and bed was very comfortable. I loved the shampoo and soap provided in the rooms (smelled great), and the breakfast provided was probably the best meal I've ever had! Service was great, everyone was friendly and eager to help when needed. The location of this... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your kind review! I’m so glad that you found The Charles so charming and the service exemplary; Alyssa is certainly an amazing part of our team! I will be sure to pass on your compliments to Alyssa, and all of us at The Charles look forward to seeing you again! Safe Travels. Sarah Legault Guest Services Manager More 

Blue Mountains, Canada
Contributor
15 reviews 15 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed January 12, 2015

Another lovely weekend spent at the Charles. Excellent hospitality, superb food and quaint but comfortable rooms. We`ve been coming to NOTL for the Santa Claus parade for close to 20 years and have stayed at a number of different hotels in the area. We decided about 4-5 years ago that The Charles was the place to stay for all of... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your continued loyalty and for letting us, and other travellers, know about your stay! The Santa Claus parade is such a special day here in NOTL and we couldn’t be more thrilled to be a part of your tradition. I will be sure to have our IT team look into the WiFi, and from all of us... More 

Bolton, Canada
2 reviews
5 of 5 stars Reviewed January 12, 2015

My wife and I stayed at the Inn on January 9th and 10th for our annual trip to the area. We chose The Charles as we had eaten dinner there a year or so ago and loved the ambience and history. From the moment we walked in, Sarah could not have made us feel more at home the entire time... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

A most sincere thank you for taking the time to let us know about your experience! It is such an honour to be your new ‘home away from home’. We have an amazing group of people working here, and I have relayed your compliments to both Michelle and Greg who are most appreciative. I know I have said this many... More 

Toronto, Canada
Senior Contributor
35 reviews 35 reviews
16 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 23, 2014

This was our second visit at The Charles Inn at Christmas time and the Inn and Niagara-on-the-Lake are very festive. Hotel basics: Check, check check... easy to locate, ample parking, the staff, accomodations and ammenties are exceptional. The not so basic: The Inn was originally built in 1832 as a manor home and you feel as though you have walked... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for choosing The Charles, and for taking the time to post your review. There really is something special about Niagara-on-the-Lake at Christmas time, and so it is such a lovely time of year to visit. With the history, warmth, and charm of the house, The Charles really embodies Niagara at Christmas, and we’re so glad you... More 

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Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#4 Romantic Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake

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