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The Charles Hotel

Certificate of Excellence
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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The Charles Hotel
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The Charles Hotel
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258 reviews from our community

Traveler rating
    178
    41
    24
    7
    8
See reviews for
10
189
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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Orangeville, Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 1 week ago

We had our first visit to the Charles Inn using a Travelzoo promotion, but when I made our reservations I upgraded to a room with a private screened porch. Room 1. I was so glad that I did because the weather was perfect and we did sit out in the porch area and enjoyed a couple drinks overlooking the beautiful... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for your review and for your appreciation of how special The Charles is! The Verandah Room is everyone’s favourite and I’m so happy you enjoyed it! Our team is truly outstanding and we thank you for recognizing our efforts to provide the best possible experience! Thank you again, and we look forward to your return. Safe... More 

Toronto, Canada
Top Contributor
103 reviews 103 reviews
41 hotel reviews
51 helpful votes 51 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My wife and I stayed here after reading so many good reviews on TripAdvisor and WOW, what a charming experience. Our room was the Library which is on the main floor and we found it to be extremely well decorated and cozey. The WiFi was strong, the bed and pillows were great and the breakfast was the best. I had... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you! We really appreciate you taking the time to post your review. Niagara is such a special place and The Charles embodies everything wonderful about the area and we are so glad you were able to soak in everything that we, and the town, have to offer. All of us look forward to seeing you again! Safe Travels Sarah... More 

Ottawa, Canada
Contributor
12 reviews 12 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

From the moment we got there, this place was next-level. We arrived early, so while they prepared our rooms, we got cappuccinos on the house in their little sun-room. Beautiful. In the room we found homemade chocolate chip welcome cookies, a wonderfully decorated interior, and the warm feeling of a traditional inn we were looking for. The dinner here next... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you from all of us here at The Charles! We pride ourselves on creating a warm and welcoming atmosphere and couldn't be happier that your experience with us reflected that! Thank you again, we look forward to your return! Safe Travels Sarah Legault Guest Services Manager More 

Ohio
Top Contributor
91 reviews 91 reviews
16 hotel reviews
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband surprised me for my 62nd birthday by booking the Richardson room in this exquisite hotel. Sarah at the front desk made all the arrangements and couldn't be more helpful or pleasant while showing the Inn and amentities . Our room was the "master bedroom" in this 1800 century historical home. Absolutely lovely! Highest quality linens, feather bedding and... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for such a detailed review of your stay with us – I’m so glad that you had such a wonderful time celebrating your birthday! It was so great meeting you! We are all honoured to be part of creating a great memory for you and look forward to seeing you for many more birthdays! Safe Travels.... More 

Canada
Top Contributor
80 reviews 80 reviews
15 hotel reviews
87 helpful votes 87 helpful votes
5 of 5 stars Reviewed April 16, 2015

We were looking for a little overnight stay. I looked online and found The Charles Hotel. I called the reservations and spoke with a very nice lady. We chose the Richardson room. The hotel is in a great location right on main st and next to the golf course. As soon as we arrived a dapper gentleman opened the door... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for letting us know about your stay! We really feel that we offer a unique experience and I am so glad that you enjoyed your time with us. A staff and guest favourite, and once the original master bedroom, The Richardson Room is certainly inviting and comfortable. Thank you for also taking the time to recognize... More 

Oakville, Canada
Senior Contributor
41 reviews 41 reviews
6 hotel reviews
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 15, 2015

We have stayed here before and the staff has always been extremely accommodating as they will go out of their way to help you and look after your every wish. As we were staying for only one night we took room 11 which is one of the smaller rooms. Overall the room was clean and comfortable and the ensuite had... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for returning to stay with us here at The Charles! With the new renovation, The Apple Room has quickly become a staff favourite and we are glad you found it comfortable. Thank you also for your kind words regarding our staff – they really are the best! We regret that your sleep was interrupted. While we have certainly... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2015

My girlfriend has always loved this Niagara on the Lake hotel, and I decided that I wanted to propose to her here. Sarah, the hotel manager, was extremely helpful the whole process. The room itself was spotless, well decorated, and had a nice view overlooking the golf course as well! The staff were also very social and provided great service... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for choosing The Charles for your proposal! We are thrilled for you both and are honoured to have been able to facilitate the occasion; it was only my pleasure to help! Thank you also for taking the time to reflect upon your experience with us. We are extremely proud of the experience we offer and hope... More 

Kitchener, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

My wife and I just got back from spending a night in NOTL at The Charles Hotel and we were both blown away. From the moment we stepped into their beautiful building, we felt at home. Sarah and the entire team went out of their way to make our night extra special! I can honestly say that we have found... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Wow, thank you so much for your review - we are so honoured to be your new ‘go-to’! We love making our guests feel special and I am so glad you felt at home. It was lovely to have met you both, and our entire team looks forward to many return visits! Safe Travels. Sarah Legault Guest Services Manager More 

Minneapolis, MN
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
109 helpful votes 109 helpful votes
5 of 5 stars Reviewed March 5, 2015

This was our first time in Niagara on the Lake and we booked @ The Charles because of reviews I read and a great price I found through Expedia. We were beyond thrilled when we arrived to see what a lovely place this was indeed! The hotel seems grand, someplace special when you pull up. Hotel guest parking in the... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for such a complimentary review of The Charles! Our entire team works so hard to ensure our guests have an amazing experience, and I’m so glad that was reflected in your stay! Fabulicious is a great event and is most certainly a great time to plan a trip to Niagara-on-the-Lake! Kim and I both appreciate your... More 

Welland, Canada
Top Contributor
76 reviews 76 reviews
34 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 4, 2015

This is an old stately home built 1832 and you feel the style as soon as entering. A stark contrast to modern purpose built hotels but the bedroom was luxurious, and beautifully decorated. The enthusiastic and warm welcome upon arrival was a stark contrast to some bigger hotels and the receptionist couldn't do enough and had a truly infectious smile,... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Our most sincere thank you for your review! We do indeed pride ourselves in offering a unique experience for Niagara-on-the-Lake, one that embodies all of what Niagara offers – history, great wine and culinary experiences, and warm, professional service. I have passed on your comments to Kim, our Food and Beverage manager who will certainly follow up regarding dinner service.... More 

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