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The Charles Hotel

4.0 of 5 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Certificate of Excellence 2014
The Charles Hotel
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The Charles Hotel
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243 reviews from our community

Traveler rating
    165
    39
    24
    7
    8
See reviews for
10
176
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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    (243)
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    (47)
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    (46)
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St. Catharines, Canada
1 review
4 of 5 stars Reviewed yesterday NEW

This is our third stay at The Charles Inn in Niagara on the Lake and we can't say enough about how friendly the staff is! They are willing to do anything to make your stay comfortable and offer so many amenities. The rooms are always very clean, tastefully decorated and wandering around the Inn gives you such a feel for... More 

Was this review helpful? Yes
Niagara Falls, Canada
1 review
5 of 5 stars Reviewed 6 days ago NEW

This Inn is small but intimate, perfect for a romantic weekend. Rooms are beautifully decorated and bed was very comfortable. I loved the shampoo and soap provided in the rooms (smelled great), and the breakfast provided was probably the best meal I've ever had! Service was great, everyone was friendly and eager to help when needed. The location of this... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your kind review! I’m so glad that you found The Charles so charming and the service exemplary; Alyssa is certainly an amazing part of our team! I will be sure to pass on your compliments to Alyssa, and all of us at The Charles look forward to seeing you again! Safe Travels. Sarah Legault Guest Services Manager More 

Blue Mountains, Canada
Contributor
15 reviews 15 reviews
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Another lovely weekend spent at the Charles. Excellent hospitality, superb food and quaint but comfortable rooms. We`ve been coming to NOTL for the Santa Claus parade for close to 20 years and have stayed at a number of different hotels in the area. We decided about 4-5 years ago that The Charles was the place to stay for all of... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your continued loyalty and for letting us, and other travellers, know about your stay! The Santa Claus parade is such a special day here in NOTL and we couldn’t be more thrilled to be a part of your tradition. I will be sure to have our IT team look into the WiFi, and from all of us... More 

Bolton, Canada
2 reviews
5 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Inn on January 9th and 10th for our annual trip to the area. We chose The Charles as we had eaten dinner there a year or so ago and loved the ambience and history. From the moment we walked in, Sarah could not have made us feel more at home the entire time... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

A most sincere thank you for taking the time to let us know about your experience! It is such an honour to be your new ‘home away from home’. We have an amazing group of people working here, and I have relayed your compliments to both Michelle and Greg who are most appreciative. I know I have said this many... More 

Toronto, Canada
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed December 23, 2014

This was our second visit at The Charles Inn at Christmas time and the Inn and Niagara-on-the-Lake are very festive. Hotel basics: Check, check check... easy to locate, ample parking, the staff, accomodations and ammenties are exceptional. The not so basic: The Inn was originally built in 1832 as a manor home and you feel as though you have walked... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for choosing The Charles, and for taking the time to post your review. There really is something special about Niagara-on-the-Lake at Christmas time, and so it is such a lovely time of year to visit. With the history, warmth, and charm of the house, The Charles really embodies Niagara at Christmas, and we’re so glad you... More 

Chatham, Canada
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 14, 2014

This was our second stay at The Charles Inn, and for good reason. From the second you walk through the doors, the staff at The Charles will make you feel like you're the only guest under their watch. Truly, your wish is there command. For such an upscale place, they truly are humble and welcoming as well. Likely, you'll be... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for posting your review, and for recognizing the efforts of our amazing staff. Not only do they go above and beyond, but they do so genuinely. While one of our smaller rooms, The Sunflower is cozy and comfortable and it is actually one of my personal favourites! We’re so glad you enjoyed your second visit and we look... More 

Brampton, Ontario, Canada
1 review
5 of 5 stars Reviewed December 9, 2014

Charles Inn Hotel...Where do I start!?, My Husband and I opted to have a "stay-cation" and headed for Niagara On The Lake for a 3 night Getaway at this incredibly charming 183yr old B&B at 209 Queen St. Has the coziest comfy beds and luxurious heated tile floors in their gorgeously updated and modern bathroom facilities. We enjoyed fluffy towels,... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you! We really appreciate you taking the time to let us know about your stay and are so honoured to have been a part of your special weekend. We really strive to provide a very high level of service and attention to detail and it sounds as though we hit all the marks for a great stay. With heartfelt... More 

Bayfield, Ontario, Canada
2 reviews
5 of 5 stars Reviewed November 30, 2014

This was our first visit to NOTL. we found the Inn to be charming and quite relaxing. Sara was knowledgable and kind. She made us feel at home as soon as we arrived! We loved that we could call for coffee, tea or hot chocolate at any time to be delivered to our room. We took advantage of this several... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your kind words. I truly love welcoming people to The Charles, and it was only my pleasure to take care of your stay. Our breakfast certainly stands out and is a highlight for many guests. It was lovely to have met you both, and from all of us at The Charles, we look forward to seeing you... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed November 17, 2014

My partner and I spent an incredible weekend celebrating his birthday at the beautiful and historic Charles Inn. Our experience was wonderful, from start to finish. The staff went out of their way to make our weekend an enjoyable one, beginning with freshly baked cookies and cake to help us begin the birthday festivities and champagne with our dinner. Our... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

From all of us here at The Charles, thank you so much for choosing us for your celebration, and for letting us and other travellers know about your experience! The Magnolia room is adorable and we hope you will return in the warmer months so that you can enjoy its large private verandah! I have passed on your comments to... More 

LORETTE
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 13, 2014

We were visiting NOTL and stopped in at the Visitors building to get some information. We were referred to this hotel. We liked the location and wanted to be able to walk to dinner. So we went in the afternoon and asked at the front desk if they had a room. The woman at the desk said she didn't know... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for letting us know about your experience. We truly strive to be exceptional, so it is disappointing when our guest’s experience anything less. I am surprised to hear that our Guest Services team was not able to inform you of our availability as we have knowledgeable and experienced Guest Service Agents who are always happy to... More 

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Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#3 Romantic Hotel in Niagara-on-the-Lake
#4 Luxury Hotel in Niagara-on-the-Lake

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