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The Charles Hotel

Certificate of Excellence
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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The Charles Hotel
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267 Reviews from our TripAdvisor Community

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Traveler rating
    183
    43
    25
    8
    8
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10
197
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (60)
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  • French first
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  • All months
    (267)
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    (61)
  • Jun-Aug only
    (95)
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    (50)
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Cleveland
Level Contributor
125 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Petite queen does not begin to describe room 12, a double version of the Japanese business hotel with crab-scuttle space on either side of the bed. The luxurious bathrobes took up half the available clothes hanging space, and the remaining 5 hangers assured your wardrobe must be small. Only one chair and no desk or table. It would be more... More 

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Akron, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago

Our group of four couples spent 3 wonderful nights here, while attending the Shaw Festival. The staff was exceptionally friendly and helpful. They made every effort to accommodate the needs of our group, helping with dinner reservations, etc. The manager, Julia, was particularly helpful and even showed my wife how to work the shower controls. The building is charming and... More 

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Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We celebrated our 40th anniversary at the Charles thanks to our kids, and it was an outstanding experience from check-in to check-out. Every staff member we met was personable, friendly and helpful especially Lindin? at the front desk who had a great sense of humour as well. Stayed in the Richardson Room which was lovely and had one of the... More 

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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Loved their service and espcially their antique collection. I wish the fire place was working but still gave 5 stars..really loved it n totaly worth d visit. If u are an antiqe n vintage lover, you should really visit this place. Btter than the other pricy hotel roooms near the falls.

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Amble, United Kingdom
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

There is a lot about the hotel which is fine. Its an old building in a good location, beds were very comfortable and food was good. But somehow it doesn't quite work. The building transmits noise of cooking, plumbing, eating and talking This didn't disturb us at night but through the day and evening it is noisy simply because the... More 

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Toronto, Canada
Level Contributor
29 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Delightful getaway at one of Niagara's most charming hotels.Small, quaint with personalized service. When we arrived it cold and rainy late afternoon. We were provided with beautiful french press coffee delivered to our room at no charge.We were also provided a room heater to ensure our room was warm and cozy during this unseasonably cool weather in May. Wonderful service,... More 

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Calgary, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed May 29, 2015

We were able to get a deal on this place from Travel Zoo and we are glad we did because this was a terrific stay. It is a nice hybrid combining your traditional bed and breakfast with the services of a great hotel. It was my birthday and I was surprised with single serving lava cake and candle waiting in... More 

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Ottawa, Canada
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed May 28, 2015

We stayed two nights at this Inn and enjoyed our stay at this property very much. The staff are very helpful, the room (Library room) very quiet and convenient located on the main floor. We had both days breakfast in the inviting breakfast area; you can select a la carte from the menu along with good service. One evening we... More 

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Ontario
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed May 27, 2015

Location: Excellent. On the edge of town, but a quick walk to the shops and restaurants. Lovely surroundings. They've done a great job with the gardens. Room: Magnolia, #6: Was nice, but very small. Not really any place to put things; anything on the floor was in the way. Bed: I found the pillows to be really small, but the... More 

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Orangeville, Canada
Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed May 11, 2015

We had our first visit to the Charles Inn using a Travelzoo promotion, but when I made our reservations I upgraded to a room with a private screened porch. Room 1. I was so glad that I did because the weather was perfect and we did sit out in the porch area and enjoyed a couple drinks overlooking the beautiful... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for your review and for your appreciation of how special The Charles is! The Verandah Room is everyone’s favourite and I’m so happy you enjoyed it! Our team is truly outstanding and we thank you for recognizing our efforts to provide the best possible experience! Thank you again, and we look forward to your return. Safe... More 

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