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The Charles Hotel

4.0 of 5 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Certificate of Excellence 2014
The Charles Hotel
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The Charles Hotel
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239 reviews from our community

Traveler rating
    161
    39
    24
    7
    8
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10
172
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Chatham, Canada
Senior Contributor
33 reviews 33 reviews
8 hotel reviews
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was our second stay at The Charles Inn, and for good reason. From the second you walk through the doors, the staff at The Charles will make you feel like you're the only guest under their watch. Truly, your wish is there command. For such an upscale place, they truly are humble and welcoming as well. Likely, you'll be... More 

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Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Every year we select a Niagara On The Lake restaurant to celebrate the anniversary of our first dinner date. This year we selected the Charles and we're not disappointed. The number of Thursday night điners was exceeded by staff due to snowy weather. We began with a sauvignon blanc and split a pan seared foie Gras with poached pears and... More 

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Brampton, Ontario, Canada
1 review
5 of 5 stars Reviewed 2 weeks ago

Charles Inn Hotel...Where do I start!?, My Husband and I opted to have a "stay-cation" and headed for Niagara On The Lake for a 3 night Getaway at this incredibly charming 183yr old B&B at 209 Queen St. Has the coziest comfy beds and luxurious heated tile floors in their gorgeously updated and modern bathroom facilities. We enjoyed fluffy towels,... More 

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Bayfield, Ontario, Canada
2 reviews
5 of 5 stars Reviewed 4 weeks ago

This was our first visit to NOTL. we found the Inn to be charming and quite relaxing. Sara was knowledgable and kind. She made us feel at home as soon as we arrived! We loved that we could call for coffee, tea or hot chocolate at any time to be delivered to our room. We took advantage of this several... More 

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Toronto, Canada
2 reviews
5 of 5 stars Reviewed November 17, 2014

My partner and I spent an incredible weekend celebrating his birthday at the beautiful and historic Charles Inn. Our experience was wonderful, from start to finish. The staff went out of their way to make our weekend an enjoyable one, beginning with freshly baked cookies and cake to help us begin the birthday festivities and champagne with our dinner. Our... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

From all of us here at The Charles, thank you so much for choosing us for your celebration, and for letting us and other travellers know about your experience! The Magnolia room is adorable and we hope you will return in the warmer months so that you can enjoy its large private verandah! I have passed on your comments to... More 

LORETTE
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 13, 2014

We were visiting NOTL and stopped in at the Visitors building to get some information. We were referred to this hotel. We liked the location and wanted to be able to walk to dinner. So we went in the afternoon and asked at the front desk if they had a room. The woman at the desk said she didn't know... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for letting us know about your experience. We truly strive to be exceptional, so it is disappointing when our guest’s experience anything less. I am surprised to hear that our Guest Services team was not able to inform you of our availability as we have knowledgeable and experienced Guest Service Agents who are always happy to... More 

Windsor, Canada
Contributor
11 reviews 11 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 11, 2014

Excellent meals and we really liked Jason who served our breakfast, which was the standard continental. Their standard continental included a small croissant with jam, smoked salmon, ham, brie, yogurt. Check-in and out went smoothly and staff were very nice. We could call down for coffee, tea or hot chocolate since not provided in the room, and we did call... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

We are so glad you enjoyed your stay, and everything we offer. Jason is an excellent server and we receive many comments in this regard! Our in room beverage service is unique and our French Press coffee is a great start, especially when paired with our Continental breakfast! We appreciate you letting us know about your stay, and hope you... More 

2 reviews
5 of 5 stars Reviewed November 5, 2014

I don't often write reviews, but the service here was so fantastic that it would be a disservice not to. The staff went out of their way to make us feel comfortable. The inn itself is very nice, in an excellent area and a relaxing setting. It is within easy walking distance of shops and restaurants, and not far from... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

A most sincere thank- you; it is such an honour to be one of your only reviews! We always try to go above and beyond for our guests, and our number one goal is for you to feel comfortable and welcomed; I am so glad this was reflected in your stay! It was lovely to have met you both, and... More 

Uxbridge, Canada
2 reviews
5 of 5 stars Reviewed November 3, 2014

My wife and I spent a fantastic romantic weekend at The Charles last February. The ambiance of the historic building was tremendous. The rooms are themed and nicely fitted out. The food was amazing. Great chef for evening meals and wonderful breakfasts too. My wife who has a gluten allergy was really pleased with the gluten free menu options. Can't... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for taking the time to post your review, and for choosing The Charles as your romantic destination! The ambiance here at The Charles is completely unique for Niagara-on-the-Lake and combined with our rooms, food, and service, is the perfect place for a romantic retreat! Chef and his team are always happy to accommodate dietary restrictions and... More 

Toronto, Canada
2 reviews
5 of 5 stars Reviewed October 28, 2014

Spent a few days in Niagara-on-the-Lake and had a wonderful time. One of the highlights for my wife and I was the dining experience we had at the Charles Inn. For starters the atmosphere in the restaurant is fantastic, beautiful building with a impressive dining room. Our meal from appetizers to entrees to dessert was incredible. And on top of... More 

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Additional Information about The Charles Hotel

Address: 209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Charles Hotel 4*
Number of rooms: 12
Reservation Options:
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Also Known As:
The Charles Hotel Niagara-On-The-Lake
Hotel Style:
#4 Romantic Hotel in Niagara-on-the-Lake
#5 Luxury Hotel in Niagara-on-the-Lake

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