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The Charles Hotel

Certificate of Excellence
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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The Charles Hotel
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The Charles Hotel
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251 reviews from our community

Traveler rating
    173
    39
    24
    7
    8
See reviews for
10
182
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Kitchener, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

My wife and I just got back from spending a night in NOTL at The Charles Hotel and we were both blown away. From the moment we stepped into their beautiful building, we felt at home. Sarah and the entire team went out of their way to make our night extra special! I can honestly say that we have found... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Wow, thank you so much for your review - we are so honoured to be your new ‘go-to’! We love making our guests feel special and I am so glad you felt at home. It was lovely to have met you both, and our entire team looks forward to many return visits! Safe Travels. Sarah Legault Guest Services Manager More 

Minneapolis, MN
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This was our first time in Niagara on the Lake and we booked @ The Charles because of reviews I read and a great price I found through Expedia. We were beyond thrilled when we arrived to see what a lovely place this was indeed! The hotel seems grand, someplace special when you pull up. Hotel guest parking in the... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for such a complimentary review of The Charles! Our entire team works so hard to ensure our guests have an amazing experience, and I’m so glad that was reflected in your stay! Fabulicious is a great event and is most certainly a great time to plan a trip to Niagara-on-the-Lake! Kim and I both appreciate your... More 

Welland, Canada
Top Contributor
72 reviews 72 reviews
33 hotel reviews
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is an old stately home built 1832 and you feel the style as soon as entering. A stark contrast to modern purpose built hotels but the bedroom was luxurious, and beautifully decorated. The enthusiastic and warm welcome upon arrival was a stark contrast to some bigger hotels and the receptionist couldn't do enough and had a truly infectious smile,... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Our most sincere thank you for your review! We do indeed pride ourselves in offering a unique experience for Niagara-on-the-Lake, one that embodies all of what Niagara offers – history, great wine and culinary experiences, and warm, professional service. I have passed on your comments to Kim, our Food and Beverage manager who will certainly follow up regarding dinner service.... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

First off, I have to congratulate the Charles Inn for having such a fantastic and well rounded team of professionals who provide the upmost excellence in service. From the minute that I booked my hotel reservation for our First Wedding Anniversary on New Year’s Eve, I knew that I had chosen the right hotel. Sarah, who handled most of my... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for your review! It fills us all with pride when we are able to surpass guest expectations – it’s what we aim for every day! From me personally, I really appreciate your kind words and truly can’t thank you enough – I love making sure our guests always feel like royalty and I couldn’t be happier... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

This is now the third year in a row that we have spent President's Day weekend at the Charles Inn, including dinner at the Hob Nob and Zee's. As the title says, it never disappoints. Sub-zero temperatures did not stop us from having a wonderful weekend. The staff of the entire group of inns (Charles, Harbour House and Zee's) are... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Hi Mr. D, thank you for your review! Winter here in Niagara is so special and is, as you point out, no hindrance to having an amazing time! I know I have said this time and time again, but I really do value the rapport I am able to develop with our guests, and getting to know people over many... More 

Grimsby, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 14, 2015

Stayed there this February 5,2015. Our room was so quaint but very well equipped. Ate in the lounge this time and the food there was so good especially their special version of Shepherd's Pie. Lovely and close to downtown and many wineries, a couple of which we visited.

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your review, and a special thank you for joining us for our annual Red Roof Retreat fundraiser! We are so proud of our connection to this amazing organization! We are so thrilled that you enjoyed your time with us and I especially enjoyed meeting you both. Thank you again, and we look forward to your return! Safe... More 

Maidstone
Senior Reviewer
6 reviews 6 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 9, 2015

We visited the Charles Inn on February 5, 2015 for a winter getaway. Our group of six, couldn't have asked for a better stay. The rooms were beautifully decorated with comfortable beds. The hotel is located within easy walking distance of the downtown. Dinner at the Charles was excellent. Everyone was pleased with their choices. We also enjoyed our breakfast... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for such a thoughtful review! Our annual fundraiser for Red Roof Retreat is such an amazing event, and we really appreciate your support for this incredibly important organization. We also love that you had such a fantastic time! It was lovely to have met you all, and we look forward to the opportunity to welcome you back! Safe... More 

Stratford, Canada
Senior Contributor
24 reviews 24 reviews
12 hotel reviews
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed February 4, 2015

We have booked our third trip back to The Charles Inn. We were there August 2013, April 2014 and booked to return August this year (2015) We booked the Safari room for the previous two stays and have the Richardson booked for our upcoming trip. The hotel is perfectly located. Walking distance to all the major shopping and attractions. Clean... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you ever so much for your continued loyalty and for taking the time to let us, and other travellers, know about your experience at The Charles. A most sincere thank you for also recognizing the tireless efforts of our staff as they work to make our guests feel welcome! One small clarification: while we have made a small change... More 

St. Catharines, Canada
1 review
4 of 5 stars Reviewed January 28, 2015

This is our third stay at The Charles Inn in Niagara on the Lake and we can't say enough about how friendly the staff is! They are willing to do anything to make your stay comfortable and offer so many amenities. The rooms are always very clean, tastefully decorated and wandering around the Inn gives you such a feel for... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

We are truly honoured that you have chosen The Charles as your ‘NOTL’ destination! We really appreciate you recognizing our unbelievable staff as they truly are dedicated and sincere. We offer something unique to Niagara and are so glad you appreciate all that we offer! Thank you again, and from all of us here at The Charles – see you... More 

Niagara Falls, Canada
1 review
5 of 5 stars Reviewed January 23, 2015

This Inn is small but intimate, perfect for a romantic weekend. Rooms are beautifully decorated and bed was very comfortable. I loved the shampoo and soap provided in the rooms (smelled great), and the breakfast provided was probably the best meal I've ever had! Service was great, everyone was friendly and eager to help when needed. The location of this... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your kind review! I’m so glad that you found The Charles so charming and the service exemplary; Alyssa is certainly an amazing part of our team! I will be sure to pass on your compliments to Alyssa, and all of us at The Charles look forward to seeing you again! Safe Travels. Sarah Legault Guest Services Manager More 

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