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The Charles Hotel

Certificate of Excellence
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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The Charles Hotel
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The Charles Hotel
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255 reviews from our community

Traveler rating
    176
    40
    24
    7
    8
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10
186
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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Ohio
Top Contributor
84 reviews 84 reviews
15 hotel reviews
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed yesterday NEW

My husband surprised me for my 62nd birthday by booking the Richardson room in this exquisite hotel. Sarah at the front desk made all the arrangements and couldn't be more helpful or pleasant while showing the Inn and amentities . Our room was the "master bedroom" in this 1800 century historical home. Absolutely lovely! Highest quality linens, feather bedding and... More 

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Canada
Top Contributor
76 reviews 76 reviews
14 hotel reviews
84 helpful votes 84 helpful votes
5 of 5 stars Reviewed 1 week ago

We were looking for a little overnight stay. I looked online and found The Charles Hotel. I called the reservations and spoke with a very nice lady. We chose the Richardson room. The hotel is in a great location right on main st and next to the golf course. As soon as we arrived a dapper gentleman opened the door... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for letting us know about your stay! We really feel that we offer a unique experience and I am so glad that you enjoyed your time with us. A staff and guest favourite, and once the original master bedroom, The Richardson Room is certainly inviting and comfortable. Thank you for also taking the time to recognize... More 

Oakville, Canada
Senior Contributor
38 reviews 38 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 1 week ago

We have stayed here before and the staff has always been extremely accommodating as they will go out of their way to help you and look after your every wish. As we were staying for only one night we took room 11 which is one of the smaller rooms. Overall the room was clean and comfortable and the ensuite had... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for returning to stay with us here at The Charles! With the new renovation, The Apple Room has quickly become a staff favourite and we are glad you found it comfortable. Thank you also for your kind words regarding our staff – they really are the best! We regret that your sleep was interrupted. While we have certainly... More 

Toronto, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

My girlfriend has always loved this Niagara on the Lake hotel, and I decided that I wanted to propose to her here. Sarah, the hotel manager, was extremely helpful the whole process. The room itself was spotless, well decorated, and had a nice view overlooking the golf course as well! The staff were also very social and provided great service... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for choosing The Charles for your proposal! We are thrilled for you both and are honoured to have been able to facilitate the occasion; it was only my pleasure to help! Thank you also for taking the time to reflect upon your experience with us. We are extremely proud of the experience we offer and hope... More 

Kitchener, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 15, 2015

My wife and I just got back from spending a night in NOTL at The Charles Hotel and we were both blown away. From the moment we stepped into their beautiful building, we felt at home. Sarah and the entire team went out of their way to make our night extra special! I can honestly say that we have found... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Wow, thank you so much for your review - we are so honoured to be your new ‘go-to’! We love making our guests feel special and I am so glad you felt at home. It was lovely to have met you both, and our entire team looks forward to many return visits! Safe Travels. Sarah Legault Guest Services Manager More 

Minneapolis, MN
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
108 helpful votes 108 helpful votes
5 of 5 stars Reviewed March 5, 2015

This was our first time in Niagara on the Lake and we booked @ The Charles because of reviews I read and a great price I found through Expedia. We were beyond thrilled when we arrived to see what a lovely place this was indeed! The hotel seems grand, someplace special when you pull up. Hotel guest parking in the... More 

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Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for such a complimentary review of The Charles! Our entire team works so hard to ensure our guests have an amazing experience, and I’m so glad that was reflected in your stay! Fabulicious is a great event and is most certainly a great time to plan a trip to Niagara-on-the-Lake! Kim and I both appreciate your... More 

Welland, Canada
Top Contributor
73 reviews 73 reviews
33 hotel reviews
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed March 4, 2015

This is an old stately home built 1832 and you feel the style as soon as entering. A stark contrast to modern purpose built hotels but the bedroom was luxurious, and beautifully decorated. The enthusiastic and warm welcome upon arrival was a stark contrast to some bigger hotels and the receptionist couldn't do enough and had a truly infectious smile,... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Our most sincere thank you for your review! We do indeed pride ourselves in offering a unique experience for Niagara-on-the-Lake, one that embodies all of what Niagara offers – history, great wine and culinary experiences, and warm, professional service. I have passed on your comments to Kim, our Food and Beverage manager who will certainly follow up regarding dinner service.... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2015

First off, I have to congratulate the Charles Inn for having such a fantastic and well rounded team of professionals who provide the upmost excellence in service. From the minute that I booked my hotel reservation for our First Wedding Anniversary on New Year’s Eve, I knew that I had chosen the right hotel. Sarah, who handled most of my... More 

Was this review helpful? Yes
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you so much for your review! It fills us all with pride when we are able to surpass guest expectations – it’s what we aim for every day! From me personally, I really appreciate your kind words and truly can’t thank you enough – I love making sure our guests always feel like royalty and I couldn’t be happier... More 

Contributor
13 reviews 13 reviews
5 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 17, 2015 via mobile

This is now the third year in a row that we have spent President's Day weekend at the Charles Inn, including dinner at the Hob Nob and Zee's. As the title says, it never disappoints. Sub-zero temperatures did not stop us from having a wonderful weekend. The staff of the entire group of inns (Charles, Harbour House and Zee's) are... More 

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Hi Mr. D, thank you for your review! Winter here in Niagara is so special and is, as you point out, no hindrance to having an amazing time! I know I have said this time and time again, but I really do value the rapport I am able to develop with our guests, and getting to know people over many... More 

Grimsby, Canada
Contributor
18 reviews 18 reviews
6 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 14, 2015

Stayed there this February 5,2015. Our room was so quaint but very well equipped. Ate in the lounge this time and the food there was so good especially their special version of Shepherd's Pie. Lovely and close to downtown and many wineries, a couple of which we visited.

Was this review helpful? Yes 1
Sarah L, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your review, and a special thank you for joining us for our annual Red Roof Retreat fundraiser! We are so proud of our connection to this amazing organization! We are so thrilled that you enjoyed your time with us and I especially enjoyed meeting you both. Thank you again, and we look forward to your return! Safe... More 

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