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The Charles Hotel

Certificate of Excellence
209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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The Charles Hotel
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275 Reviews from our TripAdvisor Community

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Traveler rating
    187
    46
    25
    9
    8
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11
202
2
5
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hanau
Level Contributor
104 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The Charles is a great historic hotel with very gentil athmosphere. Location is directly on main road, but not too noisy during the night. Walking distance to many shops, & restaurants. We booked a Deluxe room and were given the Safari Loft: Very stylish comfortable room with safari decor, quite large, too. There were so many small design details to... More 

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Level Contributor
28 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stayed at the Charles Hotel in July 2015. The hotel was located in a peaceful part of town (there was no traffic even at rush hour) and the staff were really helpful and friendly. The breakfast, although a bit on the pricey side, was very good. The only thing that stopped me from giving this an Excellent rating was... More 

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Toronto, Canada
Level Contributor
1 review
5 of 5 stars Reviewed 1 week ago

My husband and I recently stayed at the Charles Inn. It is an old, historic building, next to the historic NOTL golf course. All rooms are individually decorated and have their own charm. We stayed in the Daisy Suite, room 8, on the main floor. It is a very tiny room, but it was beautifully decorated and clean. Very comfortable... More 

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Glen Allen, Virginia
Level Contributor
224 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very easy to find at the quieter end of Queen Street next to the Niagara Golf Course. There was plenty of parking at the rear of the property. The gardens have some lovely flowers as well as a bush shaped like a dog which was a cute touch. Upon arrival we were greeted by Josh, who checked... More 

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Whitby, Canada
Level Contributor
23 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 1 week ago

Love this place, we try to book the Veranda Room, not cheap, but worth the money! Can't beat the ambiance or the hospitality. Make sure you have breakfast on the veranda, and dinner in the restaurant, again, it's not cheap, but it will be a meal you will always remember.

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2 of 5 stars Reviewed 2 weeks ago

We had an overnight at The Charles on 07/12/15. On arrival we found our room to be around 75F, I let the front desk know and they said it would be taken care of. After touring the area for a couple of hours, we returned to our room to find the temperature to be 79F. I spoke to a different... More 

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Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We were looking for a quaint inn in Niagara -on-the-Lake but with a first class room. We found it. The staff were amazing with their smiles and their genuine concern for us as guests. The room although small was ideal and had an amazingly efficient bathroom. The designer did it right. The grounds were spectacular and although we were away... More 

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Toronto, Canada
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The Charles Hotel is a beautiful small, intimate hotel. Situated on the lake side of Queen Street just beside the Niagara-on-the-Lake Golf Club the hotel is in walking distance of all of the shops, water and theatres. Built in 1832, you really get the authentic NOTL charm and feeling at this wonderfully kept hotel. Free parking in the rear of... More 

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Cleveland
Level Contributor
125 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Petite queen does not begin to describe room 12, a double version of the Japanese business hotel with crab-scuttle space on either side of the bed. The luxurious bathrobes took up half the available clothes hanging space, and the remaining 5 hangers assured your wardrobe must be small. Only one chair and no desk or table. It would be more... More 

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Akron, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 27, 2015

Our group of four couples spent 3 wonderful nights here, while attending the Shaw Festival. The staff was exceptionally friendly and helpful. They made every effort to accommodate the needs of our group, helping with dinner reservations, etc. The manager, Julia, was particularly helpful and even showed my wife how to work the shower controls. The building is charming and... More 

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