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The Charles Hotel

Travelers' Choice award winner
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209 Queen Street | Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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The Charles Hotel
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297 Reviews from our TripAdvisor Community

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St. Catharines, Canada
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

A friend and I popped into The Charles hotel for a glass of wine and a snack. It's sooo lovely! The casual bar is quite small but very cozy. Our table was right by the fireplace. The food is delicious and service is very nice.

Helpful?
Thank Angie B
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you taking the time to write a quick review of your experience at the Charles Hotel. You’re right that our lounge is very cozy; it’s an absolute favourite among the locals in town. We look forward to your next visit, and don’t forget that we’re also a boutique hotel with 12 rooms as quaint and cozy as our lounge... More 

Brampton, Ontario, Canada
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We attended this historic Inn vintage style with updated touches. The reason for our attendance was we had tickets for the Savour the sights wine tasting within the Jackson Triggs winery. The front staff were super friendly and arranged a shuttle to Jacksons Triggs which was lovely and very helpful. We were also picked up hours later. A Must visit.

Helpful?
Thank FrancineD23
Kyle B, Public Relations Manager at The Charles Hotel, responded to this review

We’re thrilled to hear that you enjoyed your stay with us and that you took the time to leave a nice comment for our staff. They work hard to ensure that each guest has the same award winning experience as the next. I’m happy that you were able to take advantage of our evening shuttle service. We look forward to... More 

Toronto, Canada
1 review
5 of 5 stars Reviewed 5 weeks ago

We stayed at The Charles Hotel Jan 1,2016. We loved it! Upon our arrival, Kimilin at the front desk was extremely hospitable and upgraded us to a larger suite. The suite was beautiful and loaded with character. The hotel is within walking distance to everything and backs on to the golf course. We are already looking forward to returning to... More 

Helpful?
Thank Sue S
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

I’m happy to hear that Kimlin was able to upgrade your room for your New Year’s getaway! She is awesome and we love having her on our team. I will be sure to pass your comments along to her as I know how hard she works to ensure the best possible guest experience. I hope you will consider joining us... More 

Oakville, Canada
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed November 16, 2015

The service is beyond reproach and the restaurant is truly superb. However it seems that the rooms are a little rundown. This may have something to do with the fact that Vintage Hotel Group has just taken this group over. My hope is that the new owners restore the property to what it was and should be.

Helpful?
Thank Lori F
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for telling us about your experience, we truly believe that feedback from our guests is the best way to maintain our high standards. I’m excited to be able to tell you that we have already begun to update and upgrade areas of the hotel which will undoubtedly be noticed by our guests this coming spring. I’m glad that... More 

Mitchell, Ontario, Canada
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed November 11, 2015

This is a lovely spot to stay while visiting Niagara-on-the-Lake! Our room was tiny but beautiful, the bathroom was spacious and modern. We wanted to stay somewhere you wouldn't go with your kids, because this was our "girls' getaway" and this was the perfect choice!! My girlfriend and I both loved it. The grounds are absolutely stunning and there are... More 

Helpful?
Thank HeatherLouw
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for taking the opportunity to let us and our readers know about your experience at the Charles Hotel. The Charles is the perfect spot for a “girls getaway;” with private open air verandahs, lush green gardens, spectacular sunsets and dining all the while being in close walking distance to many of Niagara-on-the-Lake’s tourist destinations you definitely picked the... More 

Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 2, 2015

Dont forget to check out the public patio on the second floor. It is nice to enjoy a cup of coffee overlooking the gardens at time time of year. Favourite part about our stay was breakfast. It was fantastic! The verandah where breakfast is served it so beautiful. Chef Steve made our food to perfection, breakfast, lunch & dinner.

Helpful?
Thank Jessica T
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for sharing your experience with us. I’m thrilled to hear how much you enjoyed your stay with us. I will certainly pass your remarks along to our Chef; it’s certainly a testament to our restaurant that you dined with us for each meal and it’s wonderful that you were able to experience all that the HobNob has to... More 

Edmonton, Canada
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed October 23, 2015

Just came back from a lovely unexpected 2 night stay at the Charles. We had originally booked a B and B but having heard no confirmation back by 7 PM on the night of check in we popped in to the Charles to inquire about a room, feeling a little tired and anxious as we had no lodging booked. This... More 

Helpful?
Thank JMASP
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Wow! What a spectacular review and thank you so much for taking your time to tell everyone about your stay with us! It seems as though the Charles Hotel was precisely the perfect fit for you and your partner. We love hearing that our guests have had the opportunity to appreciate the charm that comes with such an historic property.... More 

Concord Township, OH
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed October 20, 2015

My husband and I just returned from a weekend get-away to Niagara on the Lake. This is our third visit in the past three years, and the first time we stayed at The Charles Hotel. The hotel was quite charming. While it is an older hotel and the outside does show some signs of wear, the inside of the hotel... More 

Helpful?
Thank Michele610
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

Thank you for your honest review of your stay at the Charles Hotel. Having been built in 1832 the Charles is a truly unique property in Niagara-on-the-Lake and one that needs constant attention. Our maintenance team is waiting for the snow to melt so they can begin painting and updates to the exterior of the building to better showcase the... More 

Lancaster, Pennsylvania, United States
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 12, 2015

We had been to Niagara on the Lake (NOTL) several years ago, but always wanted to return for a long weekend. We found the Charles Hotel, which is located at the end of the main street in a more quiet setting as Niagara-on-the-Lake can get a bit busy on nice weekends. The hotel, a historic old structure has only 12... More 

Helpful?
1 Thank Rich Y
Kyle B, Guest Relations Manager at The Charles Hotel, responded to this review

I’m so happy that you were finally return to Niagara-on-the-Lake and stay with us at the Charles Hotel. The town is pretty in the fall season and it’s wonderful that you were able to sit on the verandah with your morning coffee and enjoy the scenery. I do hope that it won’t be several years until you're able to stay... More 

Prince Edward Island, Canada
1 review
2 of 5 stars Reviewed September 30, 2015

What a let-down! We were given Room 12, certainly the tiniest room I have ever booked. No closet, not even a hook on the back of the door. No surface on which to set anything, and only a power bar in the wall socket for any electrical appliances. The fact that the room was painted navy blue did not in... More 

Helpful?
Thank JLG338
Jennifer D, Guest Relations Manager at The Charles Hotel, responded to this review

Dear "JLG338", thank you very much for providing us with some valuable feedback! I am very sorry to hear that you did not receive the level of service that we expect to provide and I can assure you we are working very hard to raise our bar for our staff. The Charles Hotel is beautiful historic home that has been... More 

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