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Harbour House Hotel

Travelers' Choice award winner
85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Harbour House Hotel
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925 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
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  • All months
    (925)
  • Mar-May only
    (287)
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There are newer reviews for Harbour House Hotel
See the most recent reviews
Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We've been going back to the Harbour House every year for the past 8 years and we've never had anything less than an exceptional stay. The property is beautiful but the staff are what make this place special. The coffee makers were recently upgraded and the new espresso machine in the lobby is close to having your own in-house barista.... More 

Was this review helpful? Yes 2
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for continuing to stay with us year after year! We feel that our team is our best asset, I'm absolutely thrilled to hear that we continue to exceed your expectations each and every visit. I'm pleased you enjoyed our brand new Krups Espresso Maker . It is truly like having a barista in our lobby! I... More 

Ridgefield, Connecticut
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My husband and I spent two nights at Harbor House and had a delightful time. It is conveniently located within a short walk to the heart of Niagara-on-the-Lake's main street. We preferred being off the main drag as Harbor House is a bit more quiet. Delightful and very accommodating staff, quick to please. Our room was very comfortable and spacious,... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am delighted to hear that you enjoyed your stay at our Harbour House! The congeniality of our staff, comfort of our guestrooms and “tucked away” location make for a romantic and relaxing getaway. Thank you so much for taking the time to share your experience. From all of us here at Harbour House, we wish you safe travel and... More 

Niagara-on-the-Lake, Canada
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 4 weeks ago

The room was very clean and quite large with a lovely view of the river and marina. and the bed was comfortable; but the pillows were far too soft. The worst part was the shower which had jets that spray on you. I practically got sprayed all the way into the next room! I think there was way too much... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for taking the time to share your experience with us at Harbour House. Please accept our most sincere apologies that your stay with us was less than perfect. Please know that we have a variation of pillows available upon request depending on your preferences. I'm very sorry to hear of the issues you experienced with your... More 

Simpsonville, Kentucky
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

Very friendly service! The room was great and the breakfast was a nice treat. They were accommodating to our 2yo son but it's really more of a couples place, and a great one at that. Would highly recommend it.

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for taking the time to write a review about our Harbour House, we truly appreciate it! I'm thrilled you felt comfortable with your son during your visit. It was an absolute pleasure assisting your family during your visit. We look forward to the opportunity to welcome you back soon! Yours in Hospitality, Lisa McDonald Assistant General... More 

Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 weeks ago

We loved everything about our stay at the Harbor House. Great accommodations,friedly staff,wonderful breakfast. Niagara on the Lake is a lovely town and the HarborHouse is a real gem in the midst of it!

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for your kind words, we appreciate the time you took to reflect on your experience with us at our Harbour House. I'm thrilled to hear you enjoyed every aspect of your visit with us, from our beautiful guest rooms to our dedicated team of hospitality professionals. I will be sure to pass along your comments, we look forward... More 

Maryland
Level Contributor
23 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 weeks ago

We stayed at this B&B for three nights inJune and we loved it! The room we booked had a king size bed, a chair for reading and a gas fireplace. The bathroom had a jetted tub and separate shower and was up-to-date and done beautifully. There was also off stree parking. The staff, especially Stephanie, were always available and helpful.... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am delighted to hear that your stay at our Harbour House was a success! The comfort of our guestrooms, congeniality of our team and quaint location come together to create what we feel is the ultimate getaway. I will be sure to recognize Stephanie for the service she provided you during your stay, she has been such a great... More 

Toronto, Ontario
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Spent a night here last week with my mother. Our room was well decorated, clean and quiet. Tea was brought to our room after our arrival and a couple of delicious chocolate cookies hit the spot! The Reception area was cozy like your own living room - service was excellent from greeting to check out.

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for your lovely comments about your stay with us at our Harbour House, I am pleased you enjoyed your time in Niagara-on-the-Lake. I will be sure to pass along your kind comments to the rest of our team. We look forward to seeing you again soon! Yours in Hospitality, Lisa McDonald Assistant General Manager More 

London, United Kingdom
Level Contributor
272 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 196 helpful votes
5 of 5 stars Reviewed 5 weeks ago

Everything was perfect. We were warmly welcomed by the staff, shown to our room and helped in every way. Room was large and well appointed. Free coffee and tea in the lounge by the entrance. Breakfast was a joy: hot and cold, fresh fruits, everything you can possibly wish. The location is ideal for exploring the town while staying away... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for taking the time to share your experience. We are proud of the amenities and level of service we are able to provide our guests and I am thrilled this was reflected in your experience. Thank you for making Harbour House your home away from home while visiting beautiful Niagara-on-the-Lake. From all of us here at Harbour House,... More 

Cheltenham, United Kingdom
Level Contributor
448 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 263 helpful votes
5 of 5 stars Reviewed June 29, 2015

If i could make a list of all things desirable in hotel accommodation, then i would have the Harbour House Hotel. This is something very special. My list would have peace, quiet, a laid back atmosphere, very comfortable bed with stylish rooms with plenty of wardrobe space, jet bath and separate shower, lots of space. But best of all is... More 

Was this review helpful? Yes 1
Lisa M, General Manager at Harbour House Hotel, responded to this review

Wow, thank you so much for your kind words! Our whole team works so diligently to make our Harbour House the perfect blend of luxury and relaxation. I'm absolutely thrilled we accomplished this for you! We look forward to welcoming you back soon. Yours in Hospitality, Lisa McDonald Assistant General Manager More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 29, 2015

My wife and I were up to NotL for our anniversary and the Shaw Festival and we couldn't have picked a better place to stay. Harbour House is a short walk from each of the theaters and from some superb dining, interesting shopping, several parks and great walks in a beautiful town. Our room on the second floor was very... More 

Was this review helpful? Yes 1
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for choosing our Harbour House for your Anniversary celebration! The congeniality of our staff, comfort of our guestrooms and “tucked away” location make for a romantic and relaxing getaway. I'm thrilled to hear you enjoyed our new espresso machine! All of us at the Harbour House thank you for taking the time to share your experience... More 

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