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Harbour House Hotel

Travelers' Choice award winner
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85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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1 room 1 guest
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942 Reviews from our TripAdvisor Community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed a night in the Riverview Suite, during a trip to see the attractions of Niagara Falls, and wished we could have stayed for two or three nights! This is one of the very nicest hotels we have ever stayed in. It combines country house hotel elegance with nice modern touches (Nespresso machine in the bedrooms, for example) and... More 

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Chicago, Illinois
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We stayed at the Harbour House 3 years ago, and liked it so much we decided to return. Still in the great location; excellent breakfast; wine reception, etc. However; this time the air conditioner did not work well (very little cool air, even though it was at maximum setting); the breakfast was over crowded with slow service one day; and... More 

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Petoskey, Michigan
Level Contributor
33 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This was our third stay at this gem of a hotel. As always the staff were pleasant and helpful. Breakfast is served buffet style in a light airy room - or outside, if you prefer. The variety of breakfast items was extensive. We took advantage of the shuttle service to dine at their sister hotel, The Charles Inn, and had... More 

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London On
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

For the third year in a row, we have chosen Harbour House Hotel for our place to stay when visiting Niagara on the Lake. We can't say enough about the attractive lobby area, the pretty and romantic rooms, the included breakfast and great and caring service provided by the staff. It really is just what you would imagine a pretty... More 

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Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for continuing to make our Harbour House your 'home away from home' during your visits to beautiful Niagara-on-the-Lake! I am absolutely thrilled to hear that we continue to exceed your expectations each and every visit. From all of us here at Harbour House, we look forward to welcoming you back again soon! Yours in Hospitality, Lisa... More 

Whitby, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

Harbour House Inn was BEAUTIFUL!!! If you are looking for small, quaint, full of charm, and excellent service.....then this is your place!!! Right across the street from the water and marina, it makes for a wonderful tranquil setting. The room, shuttle service, breakfast, self serve all day coffee, wine & cheese afternoons, and excellent personnel make for a peaceful, charming,... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for choosing our Harbour House as your 'home away from home' during your visit to beautiful Niagara-on-the-Lake! I'm absolutely thrilled to hear we exceeded your expectations. We look forward to welcoming you back soon! Yours in Hospitality, Lisa McDonald Assistant General Manager More 

Saint Augustine Beach, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed 3 nights at the Harbour House in the middle of summer tourist season and it could not have been nicer. From the efficiency of reservations, to the extras offered of truffles and cheese plate upon check-in, to the bountiful breakfast and assistance with reservations by the concierge, we could not have asked for more. The room and bath... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am delighted to hear that your stay at our Harbour House was a success. We are certainly proud of the level of service our team is able to provide and I am glad this was reflected in your experience. We strive to create experiences where you arrive as guests, and leave as friends. I'm thrilled to hear this accomplished... More 

Tampa, Florida
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 1 week ago

We had a very nice room except that as soon as we checked in, we could hear a rattling sound coming from the a/c. We told the staff immediately about it and someone came up to inspect it. He said the filter needed to be changed - which makes no sense at all - clearly something needed to be tightened... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for taking the time to share your comments, it is with feedback like yours that we are able to continue to improve the services we offer. I am truly sorry to hear that your room did not meet your expectations, I have already spoke with our maintenance team to ensure the issues you mentioned are fixed. Also, I... More 

Edmonton, Canada
2 reviews
5 of 5 stars Reviewed 1 week ago

The staff was excellent, were shown and explained all amenities, the room was comfortable, bath/shower/fireplace what more could you ask. They helped arrange tickets for a show, made dinner reservations, the shuttle even picked us up when out for a walk and got caught in the rain.

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am delighted to hear that your stay at our Harbour House was a success. We are certainly proud of the level of service our team is able to provide and I am glad this was reflected in your experience. I will be sure to pass on your kind comments. From all of us here at Harbour House, we wish... More 

Regina, Canada
Level Contributor
69 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 1 week ago

Harbour House is perfect! It is located beside the harbour, within steps of St Mark's Anglican Church and cometary, and down the block from historic Fort George. Pellar Estates winery is a short drive. The parking is perfect with covered, or open stalls. The Inn is cozy and welcoming. The staff are amazing. I had requested flowers, champagne and truffles... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for taking the time to share your experience, we truly appreciate it! I am thrilled to hear your requests for arrival exceeded your expectations. Thank you so much for continuing to choose Harbour House as your home away from home when visiting beautiful Niagara-on-the-Lake. We look forward to welcoming you back soon! Yours in Hospitality, Lisa McDonald Assistant... More 

Ottawa, Canada
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I stayed at the Harbour House for 3 nights to celebrate our 30th wedding anniversary and had a wonderful time. Everything about our stay was fantastic. We received a bottle of complimentary wine when we arrived which was a nice touch as well as delicious cookies :). The room was very spacious and clean and the bed... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for taking the time to write such a wonderful review! I am thrilled to hear all of the unique amenities here at the Harbour House helped create a wonderful experience for you. It is always a pleasure to assist our guests in celebrating life's milestones! I will be sure to pass on your kind comments to... More 

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