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Harbour House Hotel

4.0 of 5 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Harbour House Hotel
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Harbour House Hotel
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823 reviews from our community

Traveler rating
    687
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    31
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    4
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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Buffalo, New York
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed yesterday NEW

I have become a big fan of boutique style hotels and this one by far was my favorite. My girlfriend and I planned a nice two night quiet getaway during the Ice Wine Festival. From the moment we arrived we were greeted with the most friendly staff. This was the first time we were escorted to our room by the... More 

Was this review helpful? Yes
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We were met with the warmest welcome and the kind, helpful service continued throughout our entire 2night/3day stay. As everyone has said, this hotel is wonderful and every single staff member defined what customer service should be!! On arrival, we were escorted to our clean, spacious and cozy room overlooking the marina where music was playing in the background and... More 

Was this review helpful? Yes 2
Lisa M, General Manager at Harbour House Hotel, responded to this review

Wow, thank you so much for taking the time to write such a wonderfully detailed review! We truly appreciate it! I am so happy to hear your enjoyed all the little details of your stay, from shuttle service to our wine and cheese reception. Our guest services team are always eager to make each of our guests stay’s as flawless... More 

Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a well-situated boutique hotel in niagara-on-the-lake within walking distance to the main street. We stayed in a lovely spacious room that faced the marina and included a fireplace and jacuzzi tub. Upon entering the room, soft music was playing in the background and freshly baked cookies were waiting for us - what a nice touch by the management... More 

Was this review helpful? Yes 1
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am delighted to hear that you enjoyed your stay at Harbour House and thank you for taking the time to share. We feel it's the small details that truly make our guests' experiences with us memorable, and I'm so happy to hear we achieved this for you! Thank you so much for your kind words regarding our team, they... More 

St. Catharines, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Our group of 4 arrived at the Harbour House and were warmly greeted by the kind staff. Our rooms were both charming and spacious. The cookies awaiting in the rooms were nothing short of heavenly! Cozy beds, delicious breakfast, and gracious staff. The movie selection was a nice touch too. We will definitely be back!

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for choosing our Harbour House for your girls getaway! I am so glad to hear you had a memorable getaway with us! I will be sure to pass on your kind comments to our team and we look forward to welcoming you back to our Harbour House soon! Yours in Hospitality, Lisa McDonald Assistant General Manager More 

Mississauga, Canada
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Had a lovely time at Harbour House. Clean rooms, comfortable mattress , bedding, and nicely decorated rooms. Soft music from the room welcomed us as we stepped in our room as well as gift pouch of fresh cookies with welcome message on the bag. Staff were extremely friendly and courteous with us. Breakfast was delicious and very fresh. We would... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for taking to time to write such a wonderful review of our Harbour House! I'm so happy you enjoyed every aspect of your stay from your welcome, to our delicious breakfast. We look forward to the opportunity to welcome you back to our Harbour House soon! Yours in Hospitality, Lisa McDonald Assistant General Manager More 

Rochester, New York
Reviewer
5 reviews 5 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 1 week ago

This cozy hotel was perfect for our anniversary trip to Niagara-on-the-Lake. It looks bigger from the outside, but inside it was comfy, but well-appointed. The room was lovely, not a great view, but we could see the water. There was a very nice complimentary cocktail hour and we enjoyed sitting outside on the tiny sunken patio. The hotel is a... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for choosing our Harbour House for your Anniversary celebration! We are thrilled to hear you enjoyed every aspect of your stay. Please don't hesitate to contact me personally for your next visit in order to reserve a room with the best view available. I look forward to welcoming you back to our Harbour House soon! Yours... More 

Hamilton, Canada
Top Contributor
53 reviews 53 reviews
3 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Pleasantly surprised with accomodations. Comfort and value. Staff very pleasant and professional. Yummy cookies at check in. Wine and cheese in our room to welcome us as well! Very comfortable bed. Lovely breakfast in the morning... Enjoyed the best croissant I have eaten outside of France!

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for taking the time to share your experience with us! We are thrilled you enjoyed your delicious breakfast and our cookies! I will be sure to pass on your kind comments to our team, and we look forward to welcoming you back to our Harbour House soon! Yours in Hospitality, Lisa McDonald Assistant General Manager More 

Lafayette, California
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed 2 weeks ago

As regulars to the Shaw Festival, we like to try new hotels in Niagara-on-the-Lake, but we have come back to the Harbour House because of their charming rooms and excellent staff. The rooms are comfortable and full of light, even on rainy autumn days, and some include a fireplace, which was very welcome. The staff are helpful and friendly --... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for taking the time to share your stay at our Harbour House! I’m glad to hear that our hotel has been your top choice in Niagara on the Lake! Our well appointed rooms all include a cozy gas fireplace – perfect for those chilly autumn or winter nights. I am very sorry to read you feel our breakfast... More 

Oshawa, Canada
1 review
5 of 5 stars Reviewed 3 weeks ago

My husband and I recently stayed at the Harbour House in Niagara-on-the-Lake. We felt welcome the moment we stepped inside the door. It was so cozy and warm and the aroma of fresh baked cookies was all around. The staff were so helpful and polite and couldn't do enough for you. The room was very clean and welcoming with the... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

I’m thrilled to hear you felt at home as soon as you stepped through our door, our team works tirelessly to create a home away from home for our guests and I’m so happy we accomplished this for you! Our wine and cheese reception is a favourite amongst our guests, it just doesn’t get any better than relaxing by the... More 

Monongahela, Pennsylvania
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at Shaw Club Hotel in Niagara On The Lake last time we were there. This time we stayed at Harbour House Hotel to try a different hotel, we liked the Boutique hotels but wanted to try Harbour House this time..Absolutely loved it ..Service was great. I cant say enough about the staff there. The decor... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for taking the time to share your experience! I’m thrilled to hear you enjoyed your stay. Our Wine and Cheese reception is a favourite amoungst our guests, I’m glad you were able to mingle with our other guests! We look forward to welcoming you back to our Harbour House soon! Yours in Hospitality, Lisa McDonald Assistant... More 

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Additional Information about Harbour House Hotel

Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
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Also Known As:
Harbour Hotel
Hotel Style:
#1 Luxury Hotel in Niagara-on-the-Lake
#1 Spa Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#5 Family Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake

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