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Harbour House Hotel

4.0 of 5 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Harbour House Hotel
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Harbour House Hotel
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834 reviews from our community

Traveler rating
    697
    93
    31
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    4
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40
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
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London, United Kingdom
Contributor
13 reviews 13 reviews
13 hotel reviews
9 helpful votes 9 helpful votes
5 of 5 stars NEW

We spent just a night here during our trip staying with friends in Canada. This hotel exceeded our expectations. On a very cold February day it was warm and welcoming. Staff felt genuinely pleased to see us and were so happy to help in any way they could. We loved the wine and cheese tasting and the breakfast was very... More 

Was this review helpful? Yes
Mississauga
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

This was our second time staying at this Inn. Our first stay was so nice we couldn't wait to come back. It is just lovely ,set back a couple of blocks from the main road.The rooms are beautiful with a fireplace, very spacious with a lovely decor. The beds are so comfortable you never want to leave. The staff are... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for choosing our Harbour House once again for your visit to beautiful Niagara-on-the-Lake! I'm elated to hear you enjoyed all the amenities we have to offer from our cozy rooms and fresh baked cookies, to our daily wine and cheese reception. Thank you for your kind comments about our hotel and team, I will be sure... More 

1 review
4 of 5 stars Reviewed 5 days ago NEW

This was our first get-away in a long time. Upon arrival, we were greated warmly and professionally. We were taken to our room and shown the ammenities. The spa treatement, dinner and reception were well planned. The room was well appointed and clean. We felt it was good value for the cost. Would definitely return.

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for taking the time to review your stay at our Harbour House. We’re thrilled that you were able to relax and enjoy the various amenities that create the perfect Niagara on the Lake getaway including Shaw Spa and our award winning restaurants! I do hope to have the opportunity to greet you on your next trip to Niagara... More 

toronto
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

This was a very relaxing experience for us. The staff are very professional, yet extremely personable. Although there is no restaurant on the premises, we enjoyed walking the short distance to town. The wine at 4 was a pleasant surprise, and we enjoyed meeting other people staying there. We would certainly visit again!

Was this review helpful? Yes 1
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for your kind comments and for making the Harbour House your ‘home away from home’ while visiting beautiful Niagara on the Lake. I am proud to hear that our staff’s approachability and service exceeded your expectations. Our wine and cheese reception is a Harbour House staple and allows guests to engage with fellow visitors while sampling some of... More 

Burlington, Canada
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

Superb friendly hotel, cannot find any faults. staff excellent at all levels. Rooms exceptional, wine and cheese put on for a meet and greet and breakfast is phenomenal. Second time here and will not be the last...

Was this review helpful? Yes 2
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am delighted to hear that your stay at our Harbour House was a success. We are certainly proud of the level of service our team is able to provide and I am glad this was reflected in your experience. Our European style breakfast buffet is one of our guest favorites and features many fresh and house made items –... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I'm a frequent business traveler and my company puts me in high end hotels and I can honestly say that Harbour House is second to none. First thing that I noticed was that the entire hotel was absolutely spotless. The staff was absolutely fantastic and went out of their way to assist or answer any questions. Breakfast was very good... More 

Was this review helpful? Yes 2
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for taking the time to share your experience. I am glad you were able to take advantage of our European style breakfast buffet, which features 28 items prepared fresh daily. We are certainly proud of the level of service our team is able to offer our guests, and thank you for your kind comments. We appreciate your comments... More 

Thorold, Canada
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

We stayed here last week as a midweek getaway. I cannot say enough positive things about Harbour House. The management and staff genuinely want each and every guest to have a memorable experience and seemingly go out of their way with the little things from personalized letterhead and little bags of freshly baked cookies in the rooms. The room was... More 

Was this review helpful? Yes 1
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am elated to hear your stay at our Harbour House was an enjoyable one. I am truly lucky to lead a team of dedicated and sincere individuals, and it brings us pleasure to help our guests create and experience their ultimate getaway. I couldn't agree with you more, Niagara-on-the-Lake is truly magical in the winter! I will be sure... More 

Guelph
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
5 of 5 stars Reviewed 2 weeks ago

My wife booked Harbour House for my birthday celebration weekend. Greeted by a very friendly staff. Upon entering our room the staff had surprised me with a birthday card and birthday cake in a jar with candle. Breakfast selection was excellent, lot's to eat and great coffee. Harbour House is so quiet and comfortable it feels like you are in... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you for taking the time to write about your Birthday Celebration at Harbour House! We strive to consistently provide unparalleled quality to our guests and I am elated you felt this was achieved during your stay. Thank you again from all of us at the Harbour House and I look forward to saying hello on your next visit. Yours... More 

Burlington, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This was the second time I have stayed at this hotel. It doesn't disappoint. The rooms are clean, the beds are great, the room is cozy and very comfortable. The staff are very helpful and great hosts. A great spot to escape and get away.

Was this review helpful? Yes 1
Lisa M, General Manager at Harbour House Hotel, responded to this review

I am delighted to hear that you enjoyed your stay at our Harbour House! The congeniality of our staff, comfort of our guestrooms and “tucked away” location make for a romantic and relaxing getaway. All of us at the Harbour House thank you and look forward to your return. Yours in Hospitality, Lisa McDonald Assistant General Manager More 

Gravenhurst, Canada
2 reviews
5 of 5 stars Reviewed 3 weeks ago

My friend and I had the chance to stay at the Harbour House through the annual Red Roof Retreat charity event. 100% of the money raised goes to the Red Roof Foundation which is a great and generous way to raise money. From the moment we arrived and got welcomed by Lisa who also escorted us to our room and... More 

Was this review helpful? Yes
Lisa M, General Manager at Harbour House Hotel, responded to this review

Thank you so much for participating in our Red Roof Charity event! It was an absolute pleasure personally welcoming you to our Harbour House. Our enthusiastic team truly strive to ensure your getaway is memorable and I'm so happy to hear we exceeded your expectations! From everyone here at Harbour House we wish you safe travels and look forward to... More 

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Additional Information about Harbour House Hotel

Address: 85 Melville Street | Box 760, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harbour House Hotel 4*
Number of rooms: 31
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Also Known As:
Harbour Hotel
Hotel Style:
#1 Spa Hotel in Niagara-on-the-Lake
#1 Luxury Hotel in Niagara-on-the-Lake
#1 Romantic Hotel in Niagara-on-the-Lake
#5 Family Hotel in Niagara-on-the-Lake
#7 Business Hotel in Niagara-on-the-Lake

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