We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Shaw Club Hotel & Spa

4.0 of 5 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Hotel website
Hotel packages
Best prices for your stay
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Shaw Club Hotel & Spa
Professional photos View all
Browse nearby
Shaw Club Hotel & Spa
Write a Review

634 reviews from our community

Traveler rating
    481
    104
    23
    10
    16
See reviews for
35
452
12
12
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (634)
  • Mar-May only
    (136)
  • Jun-Aug only
    (232)
  • Sep-Nov only
    (157)
  • Dec-Feb only
    (109)
All months
Niagara-on-the-Lake, Canada
Contributor
15 reviews 15 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

I had a special VIP that needed a hotel room far from the maddening crowds - your teams flawless attention to detail was just, well it was perfect, actually. I stay in a lot of hotels, I am in a lot of hotels and I work with a lot of hotel people - this was an experience that stood out... More 

Was this review helpful? Yes
Jennifer D, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

"NiagaraNat", thank you for taking the time to reflect on your experience with us at The Shaw Club Hotel & Spa. We are very grateful to work with such an amazing team from our Sales Department to Front Desk to Dining Room and of course Housekeeping. At Niagara's Finest Hotels we strive to offer an elevated level of service in... More 

Toronto, ON
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

My wife and I stayed at the Shaw Club this past weekend for her 40th birthday. It's an excellent location only 2 blocks from the historic district. The room was very nice with a great jetted tub and separate tiled shower. TV has a built-in DVD player and there are lots of DVD's to borrow for free from the front-desk.... More 

Was this review helpful? Yes 1
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Thank you for taking the time to write about your recent stay at the Shaw Club and for joining us for your wife’s 40th birthday celebration. Our Annex Rooms offer an abundance of amenities and I’m so glad to hear that you enjoyed them. I am disappointed to be informed that your experience with our customer service was anything but... More 

Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 weeks ago

Stayed here on a LivingSocial, Was a great anniversary experience. Stayed in the annex. It looks a bit shotty from the outside, But the rooms are modern and very well appointed. A very great experience, And we'll be back again for sure. *Tip-We were offered a second night for only $110 after arrival, So keep that in mind if your... More 

Was this review helpful? Yes
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Thank you for your comments and for joining us for your anniversary celebration. I am so glad to hear that you enjoyed the comfort and amenities of your Annex room. We look forward to your next visit at the Shaw Club. Sincerely, Kaitlyn Pauls Guest Services Manager Shaw Club Hotel & Spa More 

Cleveland, Ohio
Contributor
11 reviews 11 reviews
4 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

This is our fifth or sixth time at the shaw club and it was perfect as ever. The staff is so nice the rooms are spotless. The beds are comfortable and they still have the best rainshower ever. This hotel is consistently amazing. I highly reccomend it for an escape!

Was this review helpful? Yes
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Thank you for sharing about your recent stay and for continuing to choose the Shaw Club as your home away from home! We truly appreciate your loyalty and we look forward to seeing you again soon. Sincerely, Kaitlyn Pauls Guest Services Manager Shaw Club Hotel & Spa More 

Welland, Ontario, Canada
Senior Contributor
34 reviews 34 reviews
9 hotel reviews
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I hosted a meeting for 12 people here for 2 days. The service is fantastic with great attention to detail. Special thanks to Ashley who looked after us for 2 days. Alyssa who helped me set up a great event. Chef Jason at Zees for a fantastic meal. The rooms are all unique and very comfortable. A great business centre,... More 

Was this review helpful? Yes
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Thank you for your wonderful review and for choosing the Shaw Club Hotel & Spa for your meeting venue. I am delighted to hear that you enjoyed the food, location, and comfort of our guest rooms. I will be sure to pass along your kind comments to the team and I hope to welcome you back in the near future.... More 

Toronto
Contributor
13 reviews 13 reviews
4 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 16, 2014

The Shaw hotel and spa is very conveniently located across from the Shaw theatre in Niagara on the Lake. The service is exceptional, friendly and helpful. We had a spa package that included breakfast and a dinner at the hotel restaurant; Zees and a voucher for a spa treatment. Our 3 course dinner last night was delicious. Our waiter was... More 

Was this review helpful? Yes
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Thank you for choosing to stay at the Shaw Club for your recent getaway and for sharing your experience on Trip Advisor. It is always a pleasure to hear such positive feedback on the service provided by our team at the Front Desk and Zees Grill. I am sorry to hear that your experience at the spa didn’t meet your... More 

Washington DC, District of Columbia
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed November 11, 2014

This hotel was a bit of a let down, but the manager is really great. They are eager to please, but the property is a bit tired. The photos make it look MUCH nicer than it is in person. We were taken to a room that was subpar and management agreed so we had to move. We ate at the... More 

Was this review helpful? Yes
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

I am disappointed to read that your stay with us did not meet your expectations. It is always our goal to provide the best possible service and experience and I am sorry to hear that we did not live up to this standard. We truly hope you give us an opportunity to redeem ourselves and we would be happy to... More 

Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 10, 2014

I will have to tell you that my stay here all around was one of the best I've ever had! I have been a manager of hotels and resorts around Ontario for almost 10 years now. The welcome at check in with champagne, and the bright smiles and personalities of the guest service staff was absolutely lovely. We stayed in... More 

Was this review helpful? Yes 1
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

I am honoured to read your wonderful review...thank you so much for sharing! I am delighted to hear that you enjoyed your room and the special personalized touches that awaited your arrival. We look forward to seeing you next time you are in Niagara-on-the-Lake! Sincerely, Kaitlyn Pauls Guest Services Manager Shaw Club Hotel & Spa More 

LaSalle, Canada
Contributor
18 reviews 18 reviews
5 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 3, 2014

A wonderful Christmas Gift for a one night accommodations and breakfast at Zees grill from my son and his girlfriend that almost expired!!! I misplaced the gift certificate and noted that it was only valid for one year and here it was November. The reservation desk was wonderful and was able to accommodate us for the date we were looking... More 

Was this review helpful? Yes 1
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Thank you for sharing your comments on your overnight experience at the Shaw Club. It is always a delight to receive such positive feedback on our guest services teams at the front desk and Zees Grill. I am so glad you enjoyed your room and the perfect location in the heart of Niagara-on-the-Lake. We look forward to seeing you on... More 

Westlake, OH
Senior Contributor
24 reviews 24 reviews
7 hotel reviews
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed October 27, 2014

Very convenient for walking into town and of course right across the street from the Shaw theater. The convenience of this location is what gives this place the 4 star rating in my book instead of just 3. And to be fair, the service from staff is also top notch. Next on the list of positives would be the bathroom.... More 

Was this review helpful? Yes 1
Kaitlyn P, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

We appreciate you taking the time to write a candid review of your stay with us. I am sorry to hear that the room you stayed in was not quite as spacious or functional as you were hoping. We do have a variety of room types, some of which are larger and offer extra seating space. I am delighted to... More 

Questions? Get answers from hotel staff and past guests. Ask a question
Owners: What's your side of the story?
Register now for free — and start getting automatic notification of new reviews, responding to traveler feedback, adding new photos to your listing and much more.
Manage your listing

Been to Shaw Club Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Shaw Club Hotel & Spa

Address: 92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Shaw Club Hotel & Spa 4*
Number of rooms: 30
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Priceline, Expedia, Travelocity, Odigeo and Tingo so you can book your Shaw Club Hotel & Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shaw Club Hotel Niagara-On-The-Lake
Shaw Club Hotel And Spa
Shaw Hotel
Hotel Style:
#2 Luxury Hotel in Niagara-on-the-Lake
#2 Spa Hotel in Niagara-on-the-Lake
#2 Romantic Hotel in Niagara-on-the-Lake
#4 Business Hotel in Niagara-on-the-Lake
#7 Family Hotel in Niagara-on-the-Lake

260 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (135)
Viewed
Room/suite (51)
Viewed
Bathroom (13)
Viewed
Hotel & grounds (19)
Viewed
Dining (12)
Viewed
Other (40)

Expert photos: Taken by TripAdvisor travel experts

Viewed
All expert photos (112)
Viewed
Amenities (24)
Viewed
Deluxe King Room with Couchbed (42)
Viewed
Restaurants and Bars (6)
Viewed
The Hotel (40)

Management photos: Courtesy of the property manager

Viewed
All management photos (14)
Viewed
Room/suite (4)
Viewed
Hotel & grounds (6)
Viewed
Dining (2)
Viewed
Other (2)
Hotels you might also like...
Check In Check Out
Price Your Stay