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Shaw Club Hotel & Spa

Travelers' Choice award winner
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92 Picton Street | PO Box 642, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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697 Reviews from our TripAdvisor Community

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Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (163)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (697)
  • Mar-May only
    (174)
  • Jun-Aug only
    (239)
  • Sep-Nov only
    (157)
  • Dec-Feb only
    (127)
All months
Level Contributor
38 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed yesterday NEW

The overall experience gets 5+ The only negative is the size of the rooms. Very small The staff could not be more pleasant and helpful. Cudos to the management for assembling a great crew. They went out of their way to make our stay enjoyable.

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London, Ontario
Level Contributor
59 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

In for business. Nice place to stay. Rooms are spacious, bed is comfortable, linens crisp. Shower is powerful and has a choice of rainfall type and/or handheld. You can run both in fact at the same time! Nice! For our group: 12, the meeting room was perfect. The service and support: outstanding. Highly recommended if you need to be in... More 

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Bermuda
Level Contributor
114 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a great hotel, very welcoming, warm and friendly. We had one of the rooms in the annex and asked for it to be swapped and there wasn't a problem. The staff were only too happy to assist. Our room 112 in the main part of the hotel was wonderful, spacious and bathroom clean modern with a designer flair.... More 

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Bowmanville, Canada
Level Contributor
76 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Stayed at the Shaw Club for one night and I agree that it is a small hotel in the heart of N-O-T-L but I think its reputation may be a tad overstated. Comfortable smaller room with a very good quality king size bed, good size flat screen TV and also a smaller TV in the bathroom mirror for those who... More 

Was this review helpful? Yes 5
Kitchener, Canada
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago via mobile

I have stayed at the Shaw Club twice now, and both times have been fabulous. The staff are friendly and welcoming. We were celebrating our 1st Anniversary and they had a bottle of champagne waiting for us in our room. The personalized stationary is great touch that just makes you feel special. The Spa is great, I had a massage,... More 

Was this review helpful? Yes 1
Syracuse, New York
Level Contributor
118 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Perfect location for an easy walk to all Shaw theaters. Hotel also offers a free shuttle. We were always greeted by a helpful employee who sits at a small and approachable desk. Nice change from someone behind a counter. A tour of our room was offered a at check in. Very nicely decorated lobby room with computers, sofas, a fireplace,... More 

Was this review helpful? Yes 2
Northern Ohio
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We came to see "Sweet Charity" at the Shaw Festival (right across the street). They were very accommodating and the hotel is luxurious with superb furnishings. Free parking in back and you won't need your car to explore downtown NOTL.

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Jennifer D, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Dear "MichaelM" thank you for your feedback. I am glad to hear that you found our location ideal, being directly across the street from the famous Shaw Festival and right on the main street. It is great to be able to come, park your car and be able to walk to the theater, shops and restaurants. We look forward to... More 

Bancroft, Canada
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 weeks ago

This has been our third trip to Niagara-on-the-Lake but our first stay at the Shaw Club. The location is excellent at the end of the main street (Queen Street). The staff are first-class, friendly and helpful. A minor glitch with housekeeping was attended to immediately and our inconvenience was overcome with a free bottle of wine from the management. Our... More 

Was this review helpful? Yes 1
Jennifer D, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Dear “ValWin” we are thrilled to hear you enjoyed your stay with the Shaw Club Hotel. We are sorry for the inconvenience with regards to housekeeping however we are glad to hear that our management assisted with this issue. We love hearing feedback on improvements we can make and we will definitely look into providing safety bars with our tubs.... More 

Toronto, on
Level Contributor
21 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 stars Reviewed May 26, 2015 via mobile

Came here for a romantic weekend getaway. Shaw Club was a Boutique, modern little hotel right in the heart of NOTL. Couldn't ask for anything more. Staff aimed to please. We had a chocolate truffle couples massage in their spa. Fabulous! Would definitely stay here again if visiting.

Was this review helpful? Yes 1
Jennifer D, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Dear “LisaLisa77” we are so glad to hear that you enjoyed your stay at the Shaw Club Hotel! We love hearing positive feedback with regards to our staff and will definitely be passing along your kind words to our spa and hotel staff. Hope to see you again! Sincerely, Jennifer Dickson Guest Services Manager Shaw Club Hotel & Spa More 

Columbus, Ohio
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 26, 2015

We went to Nigara-on-the-Lake in late March so not exactly peak season. However, we had a great time! The Shaw Club was a very nice Hotel. Classy but not stuffy. The staff was very helpful and the location is in walking distance of the main drag. Getting around the town and vineyards was very easy to navigate. Rooms are small... More 

Was this review helpful? Yes 2
Jennifer D, Front Office Manager at Shaw Club Hotel & Spa, responded to this review

Dear “Heidi R” thank you for taking the time to give us your feedback. We are thrilled to hear that you enjoyed your stay and we hope to see you in the near future! Sincerely, Jennifer Dickson Guest Services Manager Shaw Club Hotel & Spa More 

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