I booked this hotel 3 months ahead of time with great expectation, given that it's a 5-star resort and spa. To my disappointment, I could not book 2 female RMT for a massage with my friend (we are both female so it make sense to have female therapists). I read some reviews saying that I should book well in advance.... more

Just came back from this hotel. We did not use the spa or sports complex, so can't comment on that. The room was outstanding. Jacuzzi bathtub wasn't the standard two person, you could fit three into it! Very relaxing spot. Did not hear the highway, and yes it is close to it. I wondered about the distance from Niagara Falls,... more

White Oaks never dissappoints-always consistently first class!Every possible detail is attended to and anticipated. I was very pleased my favourite room was held for me. I'll be back with a conference in October and February and I look forward to it. more

This is a sub-standard hotel in a terrible location. It is located just off the highway - and next door to a Leon's store - about half an hour by car from the beautiful town of Niagara-on-the-Lake, where there are MANY beautiful hotels. The hotel is large and slightly tacky, with no personality. The rooms are ok, but most look... more

We stumbled onto this place after leaving Niagra Falls. It's not exactly located in Niagra on the Lake. It's about 10 minutes car drive away. It's a really nice drive though, through wine vineyards and a straight shot from the heart of town. The bed was super comfortable with a pillow top and the pillows were awesome, super soft. In... more

After a terrible time celebrating part of our 25th Wedding Anniversary in Holguin, Cuba what a pleasure it was to stay at this hotel. From Ashlee, who answered all my questions when I phoned to make reservations, to John, Supervisor at Front Desk , to Sarah who took care of special requests for our anniversary dinner, to the rest of... more

I have never been anywhere where people smile soo much. The staff is extremely pleasant. While waiting for our appointments in the spa we were invited to try the new hand cream. We thought that was sweet of the front area to do. We love coming here, it's our relaxation away from home whenever we can get away! more

this review is late in coming, I stayed at the white oaks to attend the Ice Wine Festival in Jan. 07. The place is great. I stayed in a jr. suite. It was spotlessly clean, and very large, I had a kingsize bed, sitting area, fireplace and unusual (I thought) for a spa a hugh heartshaped bath tub. Breakfast was... more

I was a little disappointed with this hotel especially since it is rated as a 5 star. The pool area is old and not very relaxing. Definitely needs updating especially since they advertise their place as a "Spa". They had hard rock music playing thru their sound system at 7:00 in the morning. The rooms were clean and comfortable except... more