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Prince of Wales

Certificate of Excellence
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6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Prince of Wales
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Prince of Wales
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945 reviews from our community

Traveler rating
    663
    163
    72
    40
    7
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584
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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There are newer reviews for Prince of Wales
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Kenora, Canada
Senior Contributor
32 reviews 32 reviews
24 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I booked the Prince of Wales mostly because of its central location and the discounted price I found on line. This is a lovely, old and richly decorated "British" themed hotel. We arrived quite early in the day and because I was not feeling well, we asked if we could check in early. The young lady at the front desk... More 

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Ottawa
Reviewer
3 reviews 3 reviews
3 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

Thoroughly enjoyed a business related stay at hotel. Due to food restrictions, I had contacted hotel in advance to obtain meal menus for dates on site. Chef made alterations for myself and a few others and created delicious, wonderfully presented alternatives - well above what I expected. Our room was quiet and beautifully appointed with fireplace. Staff I noted, always... More 

Was this review helpful? Yes
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, I read your wonderful review with a great sense of pride and satisfaction. Thank you on behalf of everyone at the Prince of Wales. It is so encouraging and rewarding to receive such praise for our efforts. I can assure you that your compliments are not taken for granted in any way. Rather, we are inspired to raise... More 

Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I usually frequent modern hotels, but I enjoyed my stay here with family. It was very charming. The tea rooms are kind of like visiting a grandmother's house but the thing I liked most were the fresh flowers. I found the restaurant to be overpriced but the quality of the food is nice and the atmosphere is relaxing. High tea... More 

Was this review helpful? Yes 1
Niagara Falls, NY
Senior Contributor
29 reviews 29 reviews
9 hotel reviews
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My sister and I treated ourselves to an overnight package that included dinner and spa treatment. We also enjoyed High Tea - well worth the extra cost. Beautiful property, right in the heart of Niagara-on-the-Lake. Within walking distance of great boutiques, cafes and shops. The hotel was exceptional. Luxurious suite, impeccable service. We truly enjoyed this getaway and plan to... More 

Was this review helpful? Yes 1
Toronto
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I visited for a conference, and stayed an extra night to pamper myself. The rooms are charming, the staff are attentive, the facilities superb, and the food delicious. The hotel is at the end of the main street, so "the action" is accessible, but you're just a little removed, which is nice. I used the gym (small but well-appointed) and... More 

Was this review helpful? Yes 1
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Ann, Many thanks for your kind words following your recent visit to the Prince of Wales. It certainly was our pleasure to welcome you. I appreciate your comments on Trip Advisor and its great to know that you enjoyed your visit. I hope you will come back again sometime in the not too distant future. Kindest Regards, Kelly Exelby... More 

Cambridge, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

My husband and I recently celebrated our 30th wedding anniversary at the Prince of Wales. Right from the initial booking of the accommodations the customer service was excellent. When we arrived at our room, which we were upgraded to, there was a bottle of sparkling wine waiting for us. Meals at both the Prince of Wales and Queen's Landing were... More 

Was this review helpful? Yes
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Sherry, It was our pleasure to welcome you to the Prince of Wales and thank you for your lovely review. Your kind comments are genuinely appreciated. We are truly delighted that you were able to celebrate your 30th Wedding Anniversary with us and we were successful at making it memorable for you. It truly is great to hear such... More 

Creativesensations
Contributor
17 reviews 17 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

The rooms are unique and beautiful. I can only describe it as charming. They also host a proper tea time which is quite fun or you can sit outside for wine and cheese. I absolutely loved everything about this hotel. It is quite expensive but worth every penny!

Was this review helpful? Yes
Senior Reviewer
7 reviews 7 reviews
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 evenings at The Prince of Wales, Ontario. April 27 & 28, 2015. OMGoodness when we saw the front of the hotel with a horse & carriage out front. Things only got better as we entered to check in. Fabulous vintage furniture, woodwork, the room was huge & roomy with vintage furniture. Do not use the do not... More 

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Toronto, Canada
Top Contributor
132 reviews 132 reviews
41 hotel reviews
263 helpful votes 263 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I have come to love this hotel. This my third visit and booking a room one should ask for a room in the main building. The hotel has a central three story building and a series of bedrooms off the lobby, but the rooms in the old hotel are much nicer. The hotel has to address two problems - the... More 

Was this review helpful? Yes 3
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Michael, The fact that you have stayed with us 3 times means so much. I was delighted to read your review and thank you for your positive comments. I certainly will share with Katie at the Front Desk. I am sorry to hear about your concerns with our internet speed as well as the slower service in our dining... More 

Toronto
Senior Contributor
35 reviews 35 reviews
7 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We booked the Escape the City two-night package which included breakfasts each morning and a dinner. The room was elegantly furnished and took me back to a time less rushed. The hotel staff was very friendly and courteous. Very relaxing stay. Looking forward to coming back next time. Conveniently located in the centre of the town.

Was this review helpful? Yes
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, On behalf of our entire team, a heart felt thank you for your kind review. We are so very fortunate to work in such a beautiful property and I am so very fortunate to have such an extraordinary team. Thank you again, we truly look forward to your return visit with us. Kindest Regards, Kelly Exelby General Manager... More 

Hotel Review Summarization

What travelers say

  • Afternoon tea(6)
  • Main street(5)
  • Dining room(3)
  • Jacuzzi tub(3)
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292 photos of this hotel

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Other (6)
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