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Prince of Wales

Certificate of Excellence
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6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Summer Lovin' in Niagara
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1,028 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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There are newer reviews for Prince of Wales
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maple, Canada
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 weeks ago

We just returned from a memorable weekend at the Prince of Wales with our best friends who were both celebrating wedding anniversaries. The Service at this hotel was Outstanding! Thank you to Sharon Barton and Huey at Front Desk for making this an even more special occasion by surprising us with a bottle of wine in our rooms. Everything was... More 

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London, Canada
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Hotel is ok if you like old and dated. At least the air conditioning works ok. They advertise they offer a discount to Canadian Forces members, but refused to honor discount on check in, quite a disappointment. I would not recommend and will not be returning.

Was this review helpful? Yes 1
Kelly E, General Manager at Prince of Wales, responded to this review

Dear 01tracyt, "Ok" does not sit so well. I am as well disappointed you did not receive your Canadian Forces discount. I spoke with our Front Office team and made them aware of this offer and also how the could have handled the situation better. Please contact me directly so I can get some information from you and ensure you... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 2 weeks ago

Very slow service at the front desk and the restaurant Air conditionning very noisy in the room Durty carpet in the room But Beautiful old style hotel outside and inside (entrance), very well situated Polite and courteous staff Beautiful floral arrangement

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Saratoga Springs, New York
Level Contributor
60 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed 2 weeks ago

When walking into the hotel I was very excited at how beautiful the lobby was. When I reserved our room I specifically requested a room in the main building (I had read many reviews on trip advisor and it was suggested I do so). I was told we were in the adjacent building (very rudely I may add) and that... More 

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Jody S. I was so distressed to read the review of your recent stay here at the Prince of Wales. I am very sorry that your experience did not exceed your expectations. My team and I take a great deal of personal pleasure and pride in delivering what we believe is a wonderful lodging experience, so it is indeed... More 

Rochester, New York
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We have been to NOTL several times but usually stay in one of the B&Bs. This trip was to celebrate an anniversary, as well as both of our 50th birthdays, so we splurged to stay at the Prince of Wales, the grand hotel! Sadly it was pretty disappointing. On the plus side: 1.) the location of the hotel, with parking,... More 

Was this review helpful? Yes 3
Toronto, Canada
Level Contributor
5 reviews
5 of 5 stars Reviewed 2 weeks ago

We booked a mid-ranged room but due to a schedule change, we needed to switch rooms. Although we had to upgrade, the extra thirty dollars was not outside of our budget. The Sunday-Monday package is a must for budget-minded hotel goers. The package includes the salt water pool and the hot spring at the Pillar and Post. One criticism: The... More 

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Mathew C, Thank you for your kind review. It means so much to hear when a guest has enjoyed their time with us. Our Sunday Monday offer was very popular this year--we are greatful you were able to take advantage. Again thank you for time and kind words. We look forward to a future visit. Kindest Regards, Kelly Exelby... More 

Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Great location, but doesn't live up to expectations. Went with friends-- our room was fine, but their room ( at same cost) had a terrible smell and a noisy window air conditioner. At $430 a night this not acceptable -- they moved after the second night. We had dinner at the restaurant and the food and service was terrible-- one... More 

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Westlake, Ohio
Level Contributor
35 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed 3 weeks ago

The Prince of Wales Hotel is THE best location and the only major hotel on the Mai n Street of Niagara on-the-Lake. The location more than makes up some of the imperfections. It is a 5 minute wall to the Lake, Shaw Theater(s), and all major shops and restaurants in town. It is a very old end elegant hotel which... More 

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2 reviews
5 of 5 stars Reviewed 3 weeks ago

My husband and I stayed at the Prince of Wales for one night to celebrate our 25th anniversary. We were totally impressed as soon as we walked into the lobby- gorgeous decor, friendly helpful staff, valet parking was great, everything was very welcoming. Our room was a King suite with a balcony overlooking the main street. The room was beautiful... More 

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Newmarket, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We stayed for two nights at this hotel in August for some r and r and wine tours. First off the hotel is beautiful and the ambience of the hotel is gorgeous. When we got there however, they had a system crash with their computers and we had to wait an hour and a half before our room was ready.... More 

Was this review helpful? Yes
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Beth15290, Thank you so much for taking the time to write a review regarding your experience here at the Prince of Wales. I sincerely apologize on behalf our team for your experience at our hotel and regret to hear that we were unable to provide you with a flawless stay. I certainly will speak to our Guest Services agents... More 

Hotel Review Summarization

What travelers say

  • Afternoon tea(6)
  • Main street(5)
  • Dining room(3)
  • Jacuzzi tub(3)
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Pool/beach area (3)
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Other (6)
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