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Prince of Wales

Certificate of Excellence
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6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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968 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
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There are newer reviews for Prince of Wales
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Hornchurch Essex
Level Contributor
82 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I visited Niagara on the Lake last year and promised myself that I would stay in this hotel on our next trip. We drove from Toronto and found the hotel easily but wasn't sure where to park so I asked inside and was directed to the car park at the rear of the hotel which has free reserved parking for... More 

Was this review helpful? Yes
Ottawa, Canada
1 review
5 of 5 stars Reviewed 1 week ago

Our association recently ran a two day conference at the Prince of Wales Hotel. The experience was fantastic -- from signing the initial contract with Michelle Barillaro, planning the event with Heather Wilson, to all the staff who were onsite looking after us. A special thank you to the following...Juan and Jordan (you both rock!) who looked after us all... More 

Was this review helpful? Yes
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, Thank you so very much for all your kind words regarding your recent stay with us a the Prince of Wales Hotel. I am overwhelmed with your list of team members that ensured your time with us was memorable. I certainly will pass on your comments to Michelle, Heather, Juan, Jordan, Brandon, Uwe, Mike and Kathy! Our team... More 

Philadelphia, Pennsylvania
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 1 week ago

Several years ago, when staying at a B&B here, we wandered into the Price of Wales Hotel and promised ourselves we would stay here during our next visit. Our room was nicely furnished, quiet, and had a fireplace. The staff could not have been nicer. We stayed three nights. Especially appreciated is the free shuttle service that takes you at... More 

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Rochester, New York
Level Contributor
47 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Well to top off our less than stellar Niagara on The Lake weekend we arrived at Prince of Wales at 11. We know check in is at 3 but because it was raining we wanted to announce ourselves to see if we could get in early. Said to come back at 1 to 1:30. Back at 2:15 and room still... More 

Was this review helpful? Yes 1
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, Thank you for sharing the details from your stay with us at the Prince of Wales. First, please allow me to apologize for your most unfortunate arrival experience. This is most rare as the team is proud of our ability to consistently provide the highest levels of guest service. Our normal check in time is 3pm, and although... More 

Burlington, Canada
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Took a break from shopping and stopped in for High Tea... We were seated in the Drawing Room overlooking the park. wonderful selection of teas and different options. The cheese and crackers with some fruit was a nice start; this was followed by an amazing sandwich assortment ( salmon, ham, cream cheese and cranberry sauce), delightful petite fours... But the... More 

Was this review helpful? Yes 2
Level Contributor
21 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I should mention first I was only here for high tea - I have always wanted to visit the hotel and it was certainly beautiful, but I was left a little disappointed in high tea. It was good, but I expected it to be better! If I had to chose between the Prince of Wales and the Windsor Arms, I... More 

Was this review helpful? Yes 2
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 3 weeks ago

for the prices they are charging a couple of things need to be addressed. We had a room on the top floor that must have been directly under the rooftop A/C unit, because there was a disturbing mechanical reverb in the room that never stopped. Frustrating when you're paying for a peaceful getaway from the city. The bed was comfortable... More 

Was this review helpful? Yes 3
Dalton, Massachusetts, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 3 weeks ago

a business trip we didn't have time to prepare for. Rafael the front desk/ concierge guided us through our stay. His recommendations were spot on and basically we let him tell us what we should do. Thanks to his good taste and excellent recommendations, we had a great trip! Also noteworthy was Juan who was attentive and sweet. Beds were... More 

Was this review helpful? Yes 2
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We planned our wedding long distance from Edmonton, AB and we could not be happier with the entire process and the end result. Our wedding was beyond our expectations and our guests said they had never stayed at such a beautiful hotel. The staff at the Prince of Wales were instrumental in our day being executed flawlessly, and we would... More 

Was this review helpful? Yes 1
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Megan, Congratulations on your wedding! I read your review with a great sense of pride and satisfaction. Thank you so much for your wonderful kind comments. Please know that we truly appreciate such high praise. We will continue to strive to deliver a world class hotel with the very best in hospitality. We are so honoured to be part... More 

Mississauga, ON
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Truly a 5 Star Hotel. I found the hotel, the food and the service to be exceptional. Prince of Wales is part of the Vintage Hotels Group. A historical hotel in downtown Niagara On The Lake. It was renovated in 1999 and is still very clean and modern. Typical of historical hotels, the room are somewhat dark but has elegant... More 

Was this review helpful? Yes 2
Hotel Review Summarization

What travelers say

  • Afternoon tea(6)
  • Main street(5)
  • Dining room(3)
  • Jacuzzi tub(3)
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Other (60)

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Other (6)
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