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Prince of Wales

Certificate of Excellence
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6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Summer Lovin' in Niagara
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1 room 1 guest
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1,028 Reviews from our TripAdvisor Community

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Traveler rating
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    85
    44
    11
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101
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112
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
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  • English first
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  • Portuguese first
  • Spanish first
  • Any
English first
  • All months
    (1028)
  • Mar-May only
    (211)
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    (354)
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    (220)
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Hackensack, New Jersey
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

I stayed in a deluxe room for one night with my wife and child. It was easy to find parking directly behind the hotel (price included in the resort fee). The hotel is located in the center of downtown and that is obviously convenient for this walking village. Prince of Wales has a beautiful marble lobby, and attentive doormen, porters,... More 

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Wigan, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

Arrived with high expectations. My room was very dark and the air conditioning was extremely noisy. The bed was so tall that a step ladder was beside it to help you climb in. Trips to the bathroom during the night are not recommended! The breakfast buffet was ok. Food choices were limited. The best asset of the hotel is its... More 

Was this review helpful? Yes 3
NYC Area
Level Contributor
126 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed 1 week ago

We visit NOTL almost every year, and have stayed in a wide variety of venues, from luxury to basic. We chose the Prince this year for our 4 night stay because we wanted to live in style. Overall, the room was comfortable, spacious, the air conditioning worked well (but was a bit noisy). The walls are thick, and no sounds... More 

Was this review helpful? Yes 2
Westhoughton, United Kingdom
Level Contributor
158 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 1 week ago

Perhaps one of the most sumptuous hotels I've ever stayed in. We were given a small suite that consisted of a beautifully appointed lounge area, bathroom and a wonderful bedroom with four poster bed. The attention to detail throughout the hotel is amazing and the staff were extremely friendly and helpful. We hope to be back one day and maybe... More 

Was this review helpful? Yes 1
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, "Astounding"--that is such a great title for a review and I am so very thankful you chose it! You came all the way from the UK--I am so happy we were able to exceed your expectations and make your trip memorable! I also love the word "sumptuous"--that is a perfect word to describe the Prince of Wales. Thank... More 

Guelph, Canada
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Came to celebrate our anniversary and everything was wonderful, from the moment we arrived, to the wine in the room to the customer service. The suites are very spacious and makes you feel special. The staff is very professional and always friendly and willing to help. The packages available(wine tours, chocolate factory tours) are amazing and worth the value. Would... More 

Was this review helpful? Yes 1
Cleveland Heights, Ohio, United States
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 1 week ago

I've been wanting to stay here since I went to NOTL years ago and I'm excited I finally got to! The hotel is old and historic and just lovely! We stayed in the red cottage which was a lovely suite on the second floor overlooking the Main Street. The busy and fun street was seconds away which was great for... More 

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Waterloo, Canada
Level Contributor
51 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 1 week ago

Celebrated our 20th wedding anniversary in Niagara on the Lake at Prince of Wales. Wonderful property with excellent service and attention to detail. Rooms are clean, beds extremely comfortable and bathrooms large and modern. Bath towels could have been a little fluffier but otherwise all was superb. The location conveniently located on main street with great shopping and sight seeing... More 

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, Happy Anniversary! We are truly honoured you chose to stay with us at the Prince of Wales for such a memorable occasion. Thank you so much for your many kind words. Greg is absolutely a tremendous asset to our team, I will gladly pass on your kindness to Greg personally. Your comment-"There are many options in NOTL but... More 

Rotonda West, Florida
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 1 week ago

This was a truly elegant hotel. Every member of the staff was helpful and cheerful and friendly. Our room was perfect even without a view.........a rose appeared on my pillow each night. Breakfasts and dinners in the dining room were faultless..........good food and waitstaff. It's an easy walk to Lake Ontario and an even easier one to the main street... More 

Was this review helpful? Yes 1
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, Thank you so much for such an absolutely delightful review. It is so very kind of you to take the time to express such positive comments. I would also agree with your comment "a truly elegant hotel". I am going to look into our WiFi--we recently had an upgrade and should not have any issues. We will absolutely... More 

Miami, Florida
2 reviews
4 of 5 stars Reviewed 2 weeks ago

My family and I stayed here for a weekend on vacation. The place was very beautiful and located in the heart of downtown Niagara-On-The-Lake. It was very clean and organized. Wonderful customer service is what makes this place a great place to stay!

Was this review helpful? Yes
Kelly E, General Manager at Prince of Wales, responded to this review

Dear John J, Thank you so very much for taking your valuable time to write such a wonderful review. I am very proud of our team here and your comment "Wonderful customer service is what makes this place a great place to stay" means so much! We are so grateful you chose to stay with us--coming all the way from... More 

Buffalo, New York
1 review
5 of 5 stars Reviewed 2 weeks ago

My husband and I got married at Prince of Wales on 08/01/15 and we could not have been more pleased with the amazing customer service during the whole process. Everyone that we came across was so friendly and very accommodating. Everything exceeded our expectations, the hotel, the rooms, the food, the service! I want to thank Prince of Wales for... More 

Was this review helpful? Yes
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Savannah C. Congratulations! We are so fortunate to be part of such a memorable time in a couple's life. We certainly wish you such wonderful memories in your future together! We look forward to maybe celebrating a few special anniversaries with you! Again Congratulations! Kindest Regards, Kelly Exelby General Manager Prince of Wales Hotel & Spa More 

Hotel Review Summarization

What travelers say

  • Afternoon tea(6)
  • Main street(5)
  • Dining room(3)
  • Jacuzzi tub(3)
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306 photos of this hotel

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Other (6)
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