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All 15 Niagara-on-the-Lake hotels

Prince of Wales

4.0 of 5 Hotel   |   6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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5 of 5 stars reviewed yesterday
DubinDownSecret Dub in Down
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806 people have reviewed this hotel

Traveler rating
    559
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
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English first
Dub in Down
Senior Contributor
28 reviews 28 reviews
19 hotel reviews
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed yesterday NEW

We stayed in August after the location was recommended by friends. Fabulous location it really was like being transported into the past. This hotel was beautiful both inside and out the pretty flowers everywhere are amazing. We arrived after exploring Niagara and the welcome we received at reception was excellent the staff here really know how to treat their guests.... More

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Mississauga, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

I was coordinating a week long event at this hotel and was not disappointed. The hotel was well above my expectations, with outstanding rooms, food and meeting space. I love that this hotel is right in the heart of Niagara-on-the-Lake, near beautiful boutiques and restaurants. I also love the horse and carriages right outside the hotel. The furnishings in this... More

Was this review helpful? Yes 1
Toronto
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Myself and my wife stayed here for a weekend away to just relax, we upgraded to a suite. It ended up being in the building beside the main building. It was down a couple stairs kind of in the basement, the room itself was nice but our view was of people's feet walking by on the street. I was have... More

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Suntanto, Thank you for taking the time write a review. I truly appreciate reading the feedback from our guests. Congratulations on you big win a the casino! I am please to hear you enjoyed our wine trolley tour, it is very popular with our guests. The tour is available twice daily and gives our guest the opportunity to learn... More

1 review
5 of 5 stars Reviewed 1 week ago NEW via mobile

My wife and I went this weekend, the food was amazing. The hotel stay was well above what we had expected. We went to the spa. I had a 80 minute therapeutic massage with (charity). She was amazing. I did not expect a spa to have therapists like her. We lived our stay and would recommend the hotel and spa... More

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Bramptriley, Thank you very much for taking the time to write a review on TripAdvisor. It was wonderful to hear that your expectations were exceeded, this is our goal for all our valued guests. I am so pleased to hear that you had the opportunity to enjoy a wonderful massage and I will share your very high praise with... More

Maryland
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed 1 week ago

The hotel is beautiful, and I have absolutely nothing negative to say about it. We travelled with family for this vacation and had two premium, two queen suites. The bathrooms were beautiful with in-room jacuzzi's, the beds were very comfortable and the furnishings were outstanding. Our package included breakfast which had the choice of buffet or served breakfast, a bottle... More

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Greenwich, Connecticut
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

The Prince of Wales, a historic hotel in Niagara on the Lake, was lovingly restored in 1999. Located on the main street of the prettiest town in Canada, and arguably in North America. Located a shot walking distance to all the Shaw Festival Theatre's. The afternoon tea in the conservatory is especially lovely.

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear cuba1947, Thank you for taking the time to share your feedback on TripAdvisor. I would have to agree with you.... we are located on the prettiest street in Canada! Our central location makes it convenient to walk to all of the wonderful shops, restaurants and theatre in town or we do offer a complimentary shuttle. With all of the... More

Newmarket, Canada
Reviewer
4 reviews 4 reviews
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 1 week ago

A tired, staid, past-it's-prime hotel that charges far more than it delivers. The HVAC systems are loud and unable to cool the hallways. They call a patio the 'balcony'. They charge 5-star rates but provide only 2-star value. Parking is free but they charge a $15/day 'resort' fee and they'll even charge you $1 for a local call to confirm... More

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Robert B, Thank you for taking the time to share the details from your recent visit to the Prince of Wales Hotel. I sincerely apologize that your stay with us was disappointing and did not meet your expectations. At the Prince of Wales we continually strive to exceed our guest's personal service standards and it is important to us... More

Hamden, Connecticut
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I came to Prince of Wales for a business event in April 2014 and I can't say enough good things about it! I coordinated every component of this event from CT and the hotel contacts made everything seamless. Heather, Juan, Hazel, Bobbie, and then some were absolutely amazing and no matter what, always made every effort to accommodate me and... More

Was this review helpful? Yes 2
Kelly E, General Manager at Prince of Wales, responded to this review

Dear MC23love, Thank you for your wonderful review on TripAdvisor. I was very pleased to hear your meetings were a success! I appreciate you taking the time to mention our staff by name, as this is what inspires them to do what they do best! I am glad to hear you enjoyed our nightly turndown service , just one of... More

maple, ontario
Senior Contributor
37 reviews 37 reviews
8 hotel reviews
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

We have never visited Niagara-on-the-Lake before; I can't imagine why we waited so long to go there, especially since we don't live more than 1&1/2 hours away. My husband and I booked one night at the Prince of Wales to celebrate our 20th wedding anniversary. The hotel and rooms are beautifully decorated. The hotel is situated at the centre of... More

Was this review helpful? Yes 1
Kelly E, General Manager at Prince of Wales, responded to this review

Dear Timnadia, Happy 20th Anniversary! Thank you for choosing the Prince of Wales to celebrate such a special occasion. It sounds like your stay was everything you hoped for and I am so pleased you took the time to share it with us on TripAdvisor. I am pleased to hear you had the opportunity to enjoy some of our local... More

Boston, Massachusetts, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Good- the hotel was beautifully decorated and the pool, exercise room, and sauna were all clean and well maintained. The service was very good - I talked to the front desk several times for places to eat and where to go. Lastly, the rooms were averaged sized, but the bathrooms were luxurious. Bad - the dining room was expensive (it... More

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Hotel Summarization (Beta)

What travelers say

  • Afternoon tea(8)
  • Dining room(6)
  • Main street(6)
  • Jacuzzi tub(5)

Additional Information about Prince of Wales

Address: 6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Phone Number:
Location: Canada > Ontario > Niagara-on-the-Lake
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Prince of Wales 4*
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Also Known As:
Prince Of Wales Hotel Niagara-On-The-Lake
Prince Wales Hotel Niagara Lake
Prince Wales Niagara Lake

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Amenities

Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style
#1 Business Hotel in Niagara-on-the-Lake #3 Romantic Hotel in Niagara-on-the-Lake #3 Spa Hotel in Niagara-on-the-Lake #3 Luxury Hotel in Niagara-on-the-Lake #5 Family Hotel in Niagara-on-the-Lake
Hotel Class
Official Description (provided by the hotel)
Distinguished leisure and business travellers alike seek the elegance and refinement of the Victorian Age embodied in this treasured landmark hotel located directly on the main street of Niagara-on-the-Lake. ... more   less 
Number of rooms
110

Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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