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Prince of Wales

Certificate of Excellence
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6 Picton St | P.O. Box 46, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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945 reviews from our community

Traveler rating
    663
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    72
    40
    7
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (247)
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Rochester, New York
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed yesterday NEW

Good stay but surprised "Deluxe Room with fireplace " was in a basement with half window. Problem with bath mechanics (shower head) rapidly repaired after we told the front desk. Security also an issue,no deadbolt or chain lock,only the keycard door. My wife would not stay if alone.

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Ottawa, Canada
Top Contributor
83 reviews 83 reviews
14 hotel reviews
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

My husband and I recently got married at the POW in NOTL surrounded by family and friends. The experience was first class all the way from the time we checked in. This hotel is a unique historical gem with traditional style and charm complete with a charming pub, afternoon tea room, spa, top class restaurant and gorgeous rooms. My guests... More 

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Senior Reviewer
9 reviews 9 reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

First visit to the hotel was in 2003 - we were with our teenage son & only spent one night - much too short of a stay! We came back to stay with dear friends - their first time to Niagara-on-the-Lake. They fell in love with the town & especially with the hotel. Everything was perfect! High tea is worth... More 

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Gerry, We are truly thankful to have you visit us again. Thank you so much for your wonderful review of the Prince of Wales. We are so proud to receive such high praise. Our tea service in our Drawing Room certainly is "worth experiencing" it is very special. Right from the beautiful room full of fresh roses, to the... More 

Toronto, ON
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I went to NOTL for our "mini-moon" and had a wonderful stay at the Prince of Wales. It is such a great feature to have a shuttle between the partner hotels. We had a wonderful stroll along the main road, and then took the hotel van to dinner at the Queen's Landing. We loved the hotel chain... More 

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, Happy "Mini-Moon"! Congratulations! It was our pleasure to welcome you to the Prince of Wales and we are so greatful to be part of your Mini-Moon memories. Thank you so much for your lovely words of praise. The shuttle service is a great feature--so nice to leave your car and have us take care of you! The Queen's... More 

erie pa
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I am a frequent POW hotel guest! I also really look forward to bringing my mother here every year for mothers day. Though the staff has changed quite a bit over the years of my stays Hazel is really a stand out at the front desk! She;s always so cheerful and welcoming and makes sure we have everything we need... More 

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, On behalf of our entire team, may I extend our heartfelt thanks to you for your lovely review. I certainly appreciate your kind comments and please know we will keep looking for new ways to delight our discerning guests. We are so fortunate to have such a great team and Hazel is an absolute gem. Our team seems... More 

Toronto, Canada
Top Contributor
52 reviews 52 reviews
18 hotel reviews
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

What a wonderful place in Niagara on the Lake. It oozes elegance and old world charm but rooms are fully equipped with all of the modern amenities you could want including wifi. lots of free parking even though it couldn't be better located near all of the theatres and shops since it is located right on 'main street' within walking... More 

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NJ
Top Contributor
105 reviews 105 reviews
20 hotel reviews
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We stopped here for breakfast before exploring the town. Its soooo beautiful inside. I cant say I stayed but the breakfast was delicious and the atmosphere was very quaint. Outside they had carriage rides (next time) will do that. Flowers everywhere and so picture perfect. I cant wait to go back, and stay over night here.

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Contributor
13 reviews 13 reviews
5 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

A mid-week overnight visit turned into a true delight. The suite was very comfortable, quiet, and elegant. Welcoming flowers helped us to feel special and appreciated. The Vintage Hotel group has done excellent work with their other properties I have seen, and this one is special.

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Gary, "Special" is a key word to describe the Prince of Wales. It really is a place that you feel you are back in time. We honestly feel that we stand a little straighter, smile a little bigger just being in this beautiful building. I am so happy to hear you had an enjoyable visit to our lovely hotel.... More 

Vancouver, Canada
Senior Contributor
35 reviews 35 reviews
13 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 1 week ago

Old world traditional hotel that is very elegant. A vintage hotel group facility and they have a very nice facility. Good has been great Decorations are very interesting and neat to stay in. Stayed at pillar and post last night and thought it was great this one is right in the downtown street and across from the park. The horse... More 

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Rochester, New York, United States
Contributor
11 reviews 11 reviews
8 hotel reviews
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed 1 week ago

We arrived on a 90 degree day over Mother's Day weekend. We had stayed here before and were really looking forward to it again! Our Executive King room had been booked under the impression it was in the hotel itself. NOT SO! It was attached to the hotel and NO ELEVATOR! (We're 70, by the way!) We got to the... More 

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Kelly E, General Manager at Prince of Wales, responded to this review

Dear Guest, Thank you for your review of the Prince of Wales. It is encouraging to note that you had stayed before and were looking forward to returning. Naturally, we are disappointed to learn of your dissatisfaction with your guest room on this occasion. First and foremost, may I extend our most sincere apologies. We are truly sorry that you... More 

Hotel Review Summarization

What travelers say

  • Afternoon tea(6)
  • Main street(5)
  • Dining room(3)
  • Jacuzzi tub(3)
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