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Emerald Crown Hotel

5807 Ferry Street, Niagara Falls, Ontario L2G 1S8, Canada
Hotel amenities
Emerald Crown Hotel
Best prices for: 1 room 1 guest
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Ranked #37 of 137 Hotels in Niagara Falls
A recent review
5 of 5 stars Reviewed April 18, 2015
Tina K Laval, Canada
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21 reviews from our community

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    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Tiverton, Rhode Island
1 review
1 of 5 stars Reviewed 4 weeks ago

My boyfriend and I got a groupon for the Wyndham for Friday night, April 25th. We decided to stay another night in Niagara, but could not stay at the Wyndham due to the higher price for a Saturday. We found the Emerald hotel, and it was about $88 US, $100 Canadian. Check in literally took close to 45 minutes. The... More 

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ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so very sorry that you were not happy with your stay. We sincerely apologize for the delay at check in. We try very hard to be expedient with our check in process and when we failed, we did compensate by removing one of your parking fees. However, sometimes the system can cause a delay although we try our... More 

Laval, Canada
1 review
5 of 5 stars Reviewed April 18, 2015

Went to Niagara in April 2015 for the Cheerleading Nationals competitions. We stayed at the Emerald Crown hotel for 3 nights, it was the best decision we made staying here. Well priced, hotel was very clean and the staff were amazing, very friendly and going out of there way to accommodate their guests. We will definitely stay at this hotel... More 

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ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so glad to hear that you enjoyed your visit with us at the Emerald Crown Hotel, Niagara Falls. It is our goal to make our guests feel welcome. It is wonderful to hear that we succeeded once more! We do hope you will return and visit with us again soon! More 

Cairo
Contributor
15 reviews 15 reviews
4 hotel reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 15, 2015

The room was great, except for the noisy old heating system (that you can turn off and problem solved). The breakfast was poor. Everything else was OK, very clean. A good place to spend a night to visit the falls.

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ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We appreciate your feedback and are glad that you enjoyed your visit. We use all of our customer comments to fine tune our operations. We hope you will return to stay with us in the near future! More 

Brampton, Canada
1 review
5 of 5 stars Reviewed February 26, 2015

We had good time at this hotel! From booking, check-in, restaurant service to check-out, our entire stay was so relax! We even had used a party room for 2 days without extra cost! The rooms were beautiful and newly renovated. The best thing was the excellent customer service, Of course the food was fresh and delicious and also had very... More 

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ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so glad that you enjoyed your stay with us at the Emerald Crown hotel Niagara Falls, Ont. We pride ourselves on our great guest service! Please come enjoy another wonderful time with us in the near future! We look forward to having you! More 

Barrie, Canada
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 23, 2015

I stayed at this hotel back in October. The rooms were actually a lot nicer then I expected them to be. It was very clean and the staff were friendly. If you want to be closer to everything on cliffton hill I suggest maybe not staying here as its up more on lundy's lane. Only downside is the 200 hundred... More 

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Joe M, General Manager at Emerald Crown Hotel, responded to this review

Hello, Thank you for review! I will be happy to look into this issue and see if we can make it reasonable. I welcome you back anytime and please feel free to contact me before you make your reservation. Kind Regards, Joe. More 

1 review
4 of 5 stars Reviewed February 8, 2015

Exceeded my exactions for the price Nice stay!!!!!!!!!!!!!!!!!!!!!!!!! The location was great too and stuff were friendly ... Overall it was wonderful weekend at the hotel . Also is very quite...the hotel parking was a bit expensive but we found something for $5 in the back of the hotel . The price should go down a bit jez ....

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Joe M, General Manager at Emerald Crown Hotel, responded to this review

Hello, Thank you for your review and I appreciate the feedback. I will be more than happy to look into the parking fee and make it more reasonable. On your next visit, please contact me directly and I will be happy to work something out due to this issue. Kind regards, Joe. More 

Guelph, Canada
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

It was my fiance's surprise 30th birthday and we had planned to go on a beer and wine tour in Niagara falls. The tour bus was supposed to leave from another location but the manager Joe called the tour company and had negotiated for them to pick us up from their hotel parking lot. They also opened the restaurant just... More 

Was this review helpful? Yes 1
Joe M, General Manager at Emerald Crown Hotel, responded to this review

Hello Stephanie, It was a pleasure to have all of you here at the Emerald Crown Hotel. I am glad that everyone had a great time and we welcome you anytime. I wish you all the best for 2015 and please feel free to contact me for future visits. Kind regards, Joe More 

Toronto,Ontario
Top Contributor
62 reviews 62 reviews
26 hotel reviews
37 helpful votes 37 helpful votes
1 of 5 stars Reviewed December 28, 2014

I had booked this hotel for New Year's Eve back in September and got a great rate of $108 a night, I booked Tue Dec 30th-Thu Jan 1st. Exactly two weeks before NYE (Wed Dec 17th) I received an email from the hotel that they had canceled my reservation because pre-payment is required for these dates. They could not put... More 

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Joe M, General Manager at Emerald Crown Hotel, responded to this review

Good Evening, I would like to apologize to you for the miss communication between Hotels.com and the Emerald Crown Hotel. We contacted you regarding your reservation to pre-authorize your credit card for the room. I understand that we also offered you the room over phone and to provide us a payment. Due to this miss understanding I am extending my... More 

1 review
1 of 5 stars Reviewed December 13, 2014

All in all worst place we've ever stayed at. Never again. No pool but shows pool in these photos. Too far away from all the tourist stuff. Sketchy areas. Prostitution on the opposite side of the street where the tattoo shop is. Absolutely disgusting areas to bring kids. Might be ok if your into hiring a "lady of the evening".

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Joe M, General Manager at Emerald Crown Hotel, responded to this review

Hello, I am sorry that you had a bad experience. The pool that is in the photo is the outdoor pool. Currently the indoor pool is under construction. Regarding our staff I sincerely apologize and would like the opportunity to make it up to you. Please contact me at 1-905-358-2500 ext 5151. Kind regards, Joe. More 

Oshawa, Ontario, Canada
1 review
5 of 5 stars Reviewed November 30, 2014

the staff were amazing, the hotel was very nice and clean, the rooms were spacious and well put together and they did an awesome job on the renovations, perfect location to the downtown strip, close to everything. highly recommend it ! planning a trip back for new years !

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Prices are for 1 room, 2 adults
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