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All 138 Niagara Falls hotels

Emerald Crown Hotel

2.5 of 5 Hotel   |   5807 Ferry Street, Niagara Falls, Ontario L2G 1S8, Canada
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Emerald Crown Hotel
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40%
Ranked #111 of 138 hotels in Niagara Falls
  • Overview
  • Reviews (146)
  • Photos (52)
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  • Room tips (17)
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146 people have reviewed this hotel

Traveler rating
    14
    38
    22
    17
    55
See reviews for
48
39
3
4
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    2.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Oshawa, Canada
Contributor
19 reviews 19 reviews
9 hotel reviews
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Well.. This starts off with my wife and I heading down to Niagara for an Offroad Show. Now the show was on the same weekend as our anniversary and I figured the 2 birds theory would work great. The Show coordinator had talked with the owners and set things up so it was a no brainer. I found on arriving... More

Was this review helpful? Yes
Detroit, Michigan
Senior Contributor
26 reviews 26 reviews
15 hotel reviews
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed August 19, 2013 via mobile

Purchased on a secret site that doesn't tell you the name till paid. If you're wondering how it feels to win the worst lottery ever, that was this trip. The hotel is horrible. No wifi, even though there appears to be something transmitting a signal. The room was dirty, smelled bad and just a general feeling of unsafeness. Perhaps it... More

Was this review helpful? Yes 4
London, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 12, 2013

We checked into the Niagara Plaza on Friday August 9, 2013. Issues: 1. Had to pay for our room first 2. Rooms not clean - No towels - No toilet paper 3. Cigarette butt on the floor in a non smoking room 4. No smoke detectors, they had been ripped out and disassemble. No fire sprinklers in the room, they... More

Was this review helpful? Yes 2
Reviewer
3 reviews 3 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 12, 2013

Worst hotel ever. Foyer was fithy, rooms had no towels, no coffeemaker, the shower spout had a plastic bag wrapped around it wen I turned the water on to shower it went all over the bathroom.i got soaked with all my clothes on.he took us another room, no smoke alarm in room and said to us to u really need... More

Was this review helpful? Yes 2
Grand Rapids, Michigan
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 11, 2013

First of all if i could give this hotel 0 stars I would. This hotel is terrible! I walk in the hotel and the carpet is dirty and so is everything.the service is also horrible! I went to go use the bathroom downstairs and walked in the bathroom area and couldnt bare the smell! It smelled like a zoo in... More

Was this review helpful? Yes 2
Montreal, Quebec, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 11, 2013

Upon entering the lobby I knew I made a mistake. The floors were dirty, carpets not vacumned. The room itself was just okay. The lack of towels and toilet paper presented an issue. The outdoor pool was full of bugs. They only way to access the wifi is by sitting on the floor near the door. I will never stay... More

Was this review helpful? Yes 2
Toronto, Canada
Reviewer
4 reviews 4 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 11, 2013

When we booked the hotel, on booking.com, I was kind of hesitant, but it was rated at 3 stars and looked decent and it was at a very good price. when we got to the hotel, the lobby had very stained carpets and the lobby washroom was very dirty and smelled bad, however the receptionist told us that the washroom... More

Was this review helpful? Yes 1
New Liskeard, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 6, 2013

This motel is also called Niagara Plaza Hotel by Fairbridge. (it looks to be an old Quality Inn building). We had booked our room by phone, well in advance of our stay. (approx. 3 weeks). We even got an email confirmation with the dates and rates. Upon our arrival they told us the rates had an error on them, and... More

Was this review helpful? Yes 3
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed August 4, 2013 via mobile

My husband and I stayed at this hotel for one night, the worst hotel I have ever seen! I would never go back! There was only one elevato that worked. Carpets on our floor has stained barf everywhere, walls are beyond disgusting! Our room.... well first our room was dirty. The bathroom had pubic hairs all over.The shower was disgutsing... More

Was this review helpful? Yes 4
Niagara Falls, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed July 29, 2013

The fire marshall closed them down on Friday, July 27th. They had like nine pages of orders posted on the door. The fire dept went door to door telling everyone to leave. The week before they had no hot water for the entire week. The maids never cleaned the rooms and there were bugs in the rooms. You should need... More

Was this review helpful? Yes 4
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Additional Information about Emerald Crown Hotel

Address: 5807 Ferry Street, Niagara Falls, Ontario L2G 1S8, Canada
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Emerald Crown Hotel 2.5*
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