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Emerald Crown Hotel

5807 Ferry Street, Niagara Falls, Ontario L2G 1S8, Canada
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Emerald Crown Hotel
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Ranked #38 of 137 Hotels in Niagara Falls
A recent review
5 of 5 stars reviewed 1 week ago
Steven R
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25 Reviews from our TripAdvisor Community

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Traveler rating
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    6
    4
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    4
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (25)
  • Mar-May only
    (4)
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    (4)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (9)
All months
1 review
5 of 5 stars Reviewed 1 week ago

The staff especially Susan was very helpful in helping out with finding a room after having to switch hotels. Previous one was dirty, smelled, and manager wouldn't let us cancel after looking at room. Beware of America value inn on Lundy lane. Very shady and scary place.

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1 review
1 of 5 stars Reviewed 3 weeks ago

Firstly we arrived at the hotel and waited about twenty minutes before the one extremely slow clerk that was working checked us in only to be told there was someone before us, he had been parking his car so we waited another twenty minutes before it was our turn again which took an additional twenty minutes. When we finally got... More 

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ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

I am so terribly sorry about your experience at the hotel. It is not a typical occurrence. We strive to make our guests feel welcome and to expedite our check in process. Clearly, we failed. I would love the opportunity to make your next stay more enjoyable. Please contact the General Manager at 905-358-2500 to further discuss the situation. More 

Oshawa, Canada
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 5 weeks ago

Just stayed at this hotel and while it seems to be in a new building rooms are very clean. The front desk was very helpful and answered our questions and gave us options. The shower is short so I felt like a giant in it. It was very clean and reasonably priced for it being the weekend. The hotel was... More 

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ECH_GM, Manager at Emerald Crown Hotel, responded to this review

We appreciate your feedback. Our hotel caters to all ages. We ask our guests to respect others and to keep the noise to a minimum. we strive to make everyone's stay a wonderful one. More 

Tiverton, Rhode Island
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed April 27, 2015

My boyfriend and I got a groupon for the Wyndham for Friday night, April 25th. We decided to stay another night in Niagara, but could not stay at the Wyndham due to the higher price for a Saturday. We found the Emerald hotel, and it was about $88 US, $100 Canadian. Check in literally took close to 45 minutes. The... More 

Was this review helpful? Yes 1
ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so very sorry that you were not happy with your stay. We sincerely apologize for the delay at check in. We try very hard to be expedient with our check in process and when we failed, we did compensate by removing one of your parking fees. However, sometimes the system can cause a delay although we try our... More 

Laval, Canada
1 review
5 of 5 stars Reviewed April 18, 2015

Went to Niagara in April 2015 for the Cheerleading Nationals competitions. We stayed at the Emerald Crown hotel for 3 nights, it was the best decision we made staying here. Well priced, hotel was very clean and the staff were amazing, very friendly and going out of there way to accommodate their guests. We will definitely stay at this hotel... More 

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ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so glad to hear that you enjoyed your visit with us at the Emerald Crown Hotel, Niagara Falls. It is our goal to make our guests feel welcome. It is wonderful to hear that we succeeded once more! We do hope you will return and visit with us again soon! More 

Cairo
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 15, 2015

The room was great, except for the noisy old heating system (that you can turn off and problem solved). The breakfast was poor. Everything else was OK, very clean. A good place to spend a night to visit the falls.

Was this review helpful? Yes 1
ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We appreciate your feedback and are glad that you enjoyed your visit. We use all of our customer comments to fine tune our operations. We hope you will return to stay with us in the near future! More 

Brampton, Canada
1 review
5 of 5 stars Reviewed February 26, 2015

We had good time at this hotel! From booking, check-in, restaurant service to check-out, our entire stay was so relax! We even had used a party room for 2 days without extra cost! The rooms were beautiful and newly renovated. The best thing was the excellent customer service, Of course the food was fresh and delicious and also had very... More 

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ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so glad that you enjoyed your stay with us at the Emerald Crown hotel Niagara Falls, Ont. We pride ourselves on our great guest service! Please come enjoy another wonderful time with us in the near future! We look forward to having you! More 

Barrie, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 23, 2015

I stayed at this hotel back in October. The rooms were actually a lot nicer then I expected them to be. It was very clean and the staff were friendly. If you want to be closer to everything on cliffton hill I suggest maybe not staying here as its up more on lundy's lane. Only downside is the 200 hundred... More 

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Joe M, General Manager at Emerald Crown Hotel, responded to this review

Hello, Thank you for review! I will be happy to look into this issue and see if we can make it reasonable. I welcome you back anytime and please feel free to contact me before you make your reservation. Kind Regards, Joe. More 

1 review
4 of 5 stars Reviewed February 8, 2015

Exceeded my exactions for the price Nice stay!!!!!!!!!!!!!!!!!!!!!!!!! The location was great too and stuff were friendly ... Overall it was wonderful weekend at the hotel . Also is very quite...the hotel parking was a bit expensive but we found something for $5 in the back of the hotel . The price should go down a bit jez ....

Was this review helpful? Yes
Joe M, General Manager at Emerald Crown Hotel, responded to this review

Hello, Thank you for your review and I appreciate the feedback. I will be more than happy to look into the parking fee and make it more reasonable. On your next visit, please contact me directly and I will be happy to work something out due to this issue. Kind regards, Joe. More 

Guelph, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 31, 2015

It was my fiance's surprise 30th birthday and we had planned to go on a beer and wine tour in Niagara falls. The tour bus was supposed to leave from another location but the manager Joe called the tour company and had negotiated for them to pick us up from their hotel parking lot. They also opened the restaurant just... More 

Was this review helpful? Yes 1
Joe M, General Manager at Emerald Crown Hotel, responded to this review

Hello Stephanie, It was a pleasure to have all of you here at the Emerald Crown Hotel. I am glad that everyone had a great time and we welcome you anytime. I wish you all the best for 2015 and please feel free to contact me for future visits. Kind regards, Joe More 

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