We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Emerald Crown Hotel

5807 Ferry Street, Niagara Falls, Ontario L2G 1S8, Canada
Hotel amenities
Emerald Crown Hotel
Book on
TripAdvisor
Trusted partner. We work with Tingo to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Best prices for: 1 room 1 guest
Enter dates for best prices
Check In Check Out
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Ranked #39 of 137 Hotels in Niagara Falls
A recent review
3 of 5 stars reviewed 2 days ago
Christine H Bobcaygeon, Canada
Add Photo Write a Review

28 Reviews from our TripAdvisor Community

Rate and write a review
Roll over, then click to rate
  Click to rate
Traveler rating
    13
    6
    5
    0
    4
See reviews for
6
7
1
2
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Swedish first
  • Any
English first
  • All months
    (28)
  • Mar-May only
    (4)
  • Jun-Aug only
    (7)
  • Sep-Nov only
    (8)
  • Dec-Feb only
    (9)
All months
Bobcaygeon, Canada
3 of 5 stars Reviewed 2 days ago NEW

The check in was slow with one gentleman only on the desk. He was slow and appeared unsure of himself. We were not amused to be woken at 12.30 in the morning. First call was to ask our name as we had not been checked in properly. Second call a few minutes later requested that we go down to the... More 

Was this review helpful? Yes
Level Contributor
3 reviews
5 of 5 stars Reviewed 2 days ago NEW

Just came back from Niagara and stayed at the Emerald Crown. I initially was looking at a fallsview hote, but after considering the price difference I thought this would be a good choice. We stayed on the 11th floor which had a great view of the entire city. Our room was clean and the service was excellent. If you go... More 

Was this review helpful? Yes
Denver, Colorado
Level Contributor
51 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Unfortunately, due to a last minute family emergency, we did not have the pleasure to stay at this hotel. However I felt that it was important for me to write a review about their customer service concerning this cancellation. We had unfortunately I missed the cancellation policy by two hours when we received the family emergency call. Technically the hotel... More 

Was this review helpful? Yes
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 weeks ago

The staff especially Susan was very helpful in helping out with finding a room after having to switch hotels. Previous one was dirty, smelled, and manager wouldn't let us cancel after looking at room. Beware of America value inn on Lundy lane. Very shady and scary place.

Was this review helpful? Yes 1
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 14, 2015

Firstly we arrived at the hotel and waited about twenty minutes before the one extremely slow clerk that was working checked us in only to be told there was someone before us, he had been parking his car so we waited another twenty minutes before it was our turn again which took an additional twenty minutes. When we finally got... More 

Was this review helpful? Yes 1
ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

I am so terribly sorry about your experience at the hotel. It is not a typical occurrence. We strive to make our guests feel welcome and to expedite our check in process. Clearly, we failed. I would love the opportunity to make your next stay more enjoyable. Please contact the General Manager at 905-358-2500 to further discuss the situation. More 

Oshawa, Canada
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
3 of 5 stars Reviewed June 1, 2015

Just stayed at this hotel and while it seems to be in a new building rooms are very clean. The front desk was very helpful and answered our questions and gave us options. The shower is short so I felt like a giant in it. It was very clean and reasonably priced for it being the weekend. The hotel was... More 

Was this review helpful? Yes 1
ECH_GM, Manager at Emerald Crown Hotel, responded to this review

We appreciate your feedback. Our hotel caters to all ages. We ask our guests to respect others and to keep the noise to a minimum. we strive to make everyone's stay a wonderful one. More 

Tiverton, Rhode Island
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed April 27, 2015

My boyfriend and I got a groupon for the Wyndham for Friday night, April 25th. We decided to stay another night in Niagara, but could not stay at the Wyndham due to the higher price for a Saturday. We found the Emerald hotel, and it was about $88 US, $100 Canadian. Check in literally took close to 45 minutes. The... More 

Was this review helpful? Yes 2
ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so very sorry that you were not happy with your stay. We sincerely apologize for the delay at check in. We try very hard to be expedient with our check in process and when we failed, we did compensate by removing one of your parking fees. However, sometimes the system can cause a delay although we try our... More 

Laval, Canada
1 review
5 of 5 stars Reviewed April 18, 2015

Went to Niagara in April 2015 for the Cheerleading Nationals competitions. We stayed at the Emerald Crown hotel for 3 nights, it was the best decision we made staying here. Well priced, hotel was very clean and the staff were amazing, very friendly and going out of there way to accommodate their guests. We will definitely stay at this hotel... More 

Was this review helpful? Yes
ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so glad to hear that you enjoyed your visit with us at the Emerald Crown Hotel, Niagara Falls. It is our goal to make our guests feel welcome. It is wonderful to hear that we succeeded once more! We do hope you will return and visit with us again soon! More 

Cairo
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed March 15, 2015

The room was great, except for the noisy old heating system (that you can turn off and problem solved). The breakfast was poor. Everything else was OK, very clean. A good place to spend a night to visit the falls.

Was this review helpful? Yes 1
ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We appreciate your feedback and are glad that you enjoyed your visit. We use all of our customer comments to fine tune our operations. We hope you will return to stay with us in the near future! More 

Brampton, Canada
1 review
5 of 5 stars Reviewed February 26, 2015

We had good time at this hotel! From booking, check-in, restaurant service to check-out, our entire stay was so relax! We even had used a party room for 2 days without extra cost! The rooms were beautiful and newly renovated. The best thing was the excellent customer service, Of course the food was fresh and delicious and also had very... More 

Was this review helpful? Yes
ECH_GM, General Manager at Emerald Crown Hotel, responded to this review

We are so glad that you enjoyed your stay with us at the Emerald Crown hotel Niagara Falls, Ont. We pride ourselves on our great guest service! Please come enjoy another wonderful time with us in the near future! We look forward to having you! More 

Questions? Get answers from hotel staff and past guests. Ask a question

13 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All traveler photos (3)
Viewed
Hotel & grounds (2)
Viewed
Other (1)

Management photos: Courtesy of the property manager

Viewed
All management photos (10)
Viewed
Hotel & grounds (3)
Viewed
Dining (3)
Viewed
Room/suite (3)
Viewed
Other (1)
Check In Check Out
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Niagara Falls hotels
0.9 mi away
Radisson Hotel & Suites Fallsview
0.4 mi away
DoubleTree Fallsview Resort & Spa by Hilton - Niagara Falls
0.7 mi away
Days Inn & Suites By the Falls
Days Inn & Suites By the Falls
#29 of 137 in Niagara Falls
4.0 of 5 stars 1,261 reviews
Show Prices
Show Prices
Show Prices
1.0 mi away
Country Inn & Suites By Carlson, Niagara Falls, ON
0.3 mi away
Ramada Niagara Falls/Fallsview
Ramada Niagara Falls/Fallsview
#47 of 137 in Niagara Falls
3.5 of 5 stars 1,702 reviews
0.6 mi away
Howard Johnson Hotel By The Falls
Show Prices
Show Prices
Show Prices
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Ready to book?
Enter dates for best prices
Check In Check In Check Out Check Out
Prices are for 1 room, 2 adults
Price Your Stay