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Empress Inn & Suites

5951 Clark Avenue, Niagara Falls, Ontario L2G 3W3, Canada
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39 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (39)
  • Mar-May only
    (6)
  • Jun-Aug only
    (22)
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    (8)
  • Dec-Feb only
    (3)
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Mississauga, Canada
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed June 23, 2015

We booked this Inn with my husband as a last minute decision after a busy day at the Falls view water park with our kids. We entered the room and a horrible chemical smell hit us. I think they sprayed for bugs or something. We left the door open to vent and we turned on the AC hoping it will... More 

Was this review helpful? Yes 3
Nassau, New Providence Island
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 18, 2015

Yes I understand you get what you pay for, however, spend a couple more dollars and stay somewhere else. In my opinion one of the worst hotels around. The rooms are old, dingy and far from clean. The seedy clinentel would seriously make me recommend NEVER staying here with children. Well the rooms are cheaper, spend the extra few dollars... More 

Was this review helpful? Yes 2
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 3, 2015 via mobile

We randomly picked this hotel on our way to Niagara Falls, it was a spur of the moment trip and we just wanted a cheap room, we were very happy with our choice. The rooms were very clean and large, beds are comfortable and it's a short walking distance to Clifton hill. We will defs stay here again the price... More 

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
59 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 13, 2015

I went with my family, location is really cool. Everything is just a walk away. Main thing is to carry drinking water with you coz they don't have drinking water at the room and sell water at a very very high cost. Rest, I was there for just one night so it was good and staff was also friendly. If... More 

Was this review helpful? Yes 1
Bowmanville, Ontario Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed January 2, 2015

Decided we would go to Niagara Falls for New Years Eve at the last minute. Of course, 100,000 other people already planned ahead so most hotels were already sold out, or only had rooms left that were between $600-$900 for the night. Used Booking.com and found this place had a couple of rooms left for about $300. Proximity was great,... More 

Was this review helpful? Yes 1
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 1, 2015

My friends and I went to niagara falls for new years... yeah I know what you're thinking new years is really busy blah blah but it is unexceptable for the instances we experienced. First off the hotel called me to let me know that my card was declined and they as an exception held the room till we got there... More 

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1 review
1 of 5 stars Reviewed October 2, 2014

cons : Pillow yellow and dirty, beds are realty dirty, plastic film under the bed sheets, mildew smell , smell of curie and marijuana , very dated and run down motel , mold was growing in spots on the bathtub walls, dirty carpets many unsatisfied customers. terrible customer service. Pro: Nothing

Was this review helpful? Yes
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed September 6, 2014

Because we were staying Fri/Sat nights, my wife and I wanted a motel with a reasonable rating, good location and good price. This place fit that bill (there were less expensive rooms but all of them not walking distance to Clifton Hill or the falls). You certainly do get what you pay for though. Do not have high expectations here.... More 

Was this review helpful? Yes 1
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 21, 2014

One of the dirtiest hotel ever been to. Looked like somebody had puked in the washroom night before and they did not clean properly. When I entered the room, it had smelled like you are in a dumpster. The staffs were not friendly. When I checked in, a 12-13 year old girl was in the reception, after about 10 mins... More 

Was this review helpful? Yes 5
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 10, 2014

Avoid at all costs - no ice machine, owners trying to scam deposits, blaming customers for their old and inefficient doors and locks, tv and phones not plugged in, warm fridges, very limited toiletries, and leaking air conditioners.

Was this review helpful? Yes 3
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