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Empress Inn & Suites

5951 Clark Avenue, Niagara Falls, Ontario L2G 3W3, Canada
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1 room 1 adult
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55 Reviews from our TripAdvisor Community

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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 2 weeks ago via mobile

My friend and I spent the night here yesterday , we paid 52.50$ cash for hotel, 50$ MasterCard for deposit. They said we didn't pay cash at all... they also charged MasterCard for room and our deposit because we lost a key?!?! Our heat was off when we returned from downtown so our room was cold to sleep in, thank... More 

Helpful?
1 Thank Britiany S
Kitchener, Canada
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed November 16, 2015

Hello Travellers I really don't know how we ended up in this place, it was just a spur of the moment idea to getaway for the weekend. The rooms are very dated, wood panelling and creamy pale yellow paint (late 60's or early 70's I think?) I paid extra for a jacuzzi suite and never used it,.. just was not... More 

Helpful?
Thank KevinSandra_12
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed October 26, 2015 via mobile

We booked a 1 night stay...and left. It's your typical cheap, old, grimey motel. Like the ones you see in a Criminal Minds episode where the unsub has kidnapped a young college student and had her tied up. This place isn't family friendly with the loud groups of young males taking up 1 room hanging out on the balcony smoking... More 

Helpful?
1 Thank Grace R
Georgetown, Ontario, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed September 29, 2015

This was by far the worst hotel we have ever stayed at. If you could get your car squeezed into their parking spots, you won't be able to open your doors to get out , yes they are that small. Hotel workers threw keys from the second floor to worker below only to have the keys land on a customers... More 

Helpful?
1 Thank Brenda T
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed September 22, 2015

Please never go near this horrific place. I'm not exaggerating when I say this is the worst hotel (if you can even call it that) I have ever experienced in my life. Please read this review to the end because I've detailed everything about our stay here, and towards the end it gets pretty bad... I recently moved to Toronto... More 

Helpful?
3 Thank Nadiadunn8
Israel
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed September 21, 2015

Good location. Walking distance to the falls. Other than that not much good to say. Rooms were not clean. Service was not good. Basic bathroom items were missing. We had to go to office to toilet paper. Shampoo packets were not refilled after first night = went to office to get more. There is wifi but reception is poor inside... More 

Helpful?
1 Thank Gil B
Toronto
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 20, 2015 via mobile

problem top to bottom.dont waste your money in this place. bedbugs bathroom block smell.pillow just name sake.service is sd though they gave us upgrade but problrm remains same. wanted to cancrl my booking but was too tired.plz dont waste your money.

Helpful?
1 Thank tsamcho d
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed September 6, 2015 via mobile

The room was good. My toilet didn't flush and I had to open the top lid to flush. The air conditioner was nice. No lift and so heavy luggage not great. Overall for the money was good. Need to pay $20 as bond at check in.

Helpful?
1 Thank Freedomwarriors
College Park, Maryland
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed August 28, 2015

Stayed one night here, my 3-year-old got over 30 bumps from bed bug bites all over her body and my wife didn't sleep from bed bug biting. Told the manager in the morning, but he did't even say a sorry about this.

Helpful?
2 Thank rhan001
A TripAdvisor Member
2 of 5 stars Reviewed August 25, 2015 via mobile

Just got back from our stay at this run down motel we were fooled with the pictures on Booking.com. paid 380 for 2 nights and it was the worst nights I have even spent for paid accommodation. Upon arrival no place to park our car, followed by been greeted by roaches and dirty sheets with food and hair all over.... More 

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