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Empress Inn & Suites

5951 Clark Avenue, Niagara Falls, Ontario L2G 3W3, Canada
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1 room 1 guest
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Empress Inn & Suites
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45 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
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  • Italian first
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    (45)
  • Mar-May only
    (6)
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    (28)
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    (8)
  • Dec-Feb only
    (3)
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College Park, Maryland
1 review
1 of 5 stars Reviewed 3 days ago NEW

Stayed one night here, my 3-year-old got over 30 bumps from bed bug bites all over her body and my wife didn't sleep from bed bug biting. Told the manager in the morning, but he did't even say a sorry about this.

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A TripAdvisor Member
2 of 5 stars Reviewed 1 week ago NEW

Just got back from our stay at this run down motel we were fooled with the pictures on Booking.com. paid 380 for 2 nights and it was the worst nights I have even spent for paid accommodation. Upon arrival no place to park our car, followed by been greeted by roaches and dirty sheets with food and hair all over.... More 

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Shawano, Wisconsin
Level Contributor
11 reviews
3 hotel reviews
2 of 5 stars Reviewed 2 weeks ago

The two other guests complaining when I was trying to check in were just a foreshadowing of my own experience. The room, on the third floor, was only reached by stairs. The large picture window next to the door had curtains that were see-through. The room door only had a knob lock--not even a chain on the door. The a/c... More 

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1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Arranged a weekend stay with the Empress after a mess up with our hotel room by our booking site. They sent us some available choices and Empress was one of them. After looking at the available rooms online, I booked it. Didn't find out until I reached there, that I should have gone with another inn or hotel. They had... More 

Was this review helpful? Yes 3
Ottawa, Canada
Level Contributor
3 reviews
1 of 5 stars Reviewed 3 weeks ago

This is one of the most disgusting inn in Niagra falls, actually in the world. I booked the inn through booking.com as i saw in the pictures it was nice and clean, but when i arrived there it was the opposite of everything, the staff is rude, the bathrooms are disgusting, the beds are dirty and the wifi is free... More 

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Paris, Canada
1 review
1 of 5 stars Reviewed 4 weeks ago

Booked a room for the night and the ceiling was leaking at 3 am all over the floor and bed. It was unsanitary. Then when they gave us another room, who had people staying in it. The key to the room and all. Don't you think they would know what rooms are occupied. And then the 3d room the gave... More 

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Mississauga, Canada
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed June 23, 2015

We booked this Inn with my husband as a last minute decision after a busy day at the Falls view water park with our kids. We entered the room and a horrible chemical smell hit us. I think they sprayed for bugs or something. We left the door open to vent and we turned on the AC hoping it will... More 

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Nassau, New Providence Island
Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed June 18, 2015

Yes I understand you get what you pay for, however, spend a couple more dollars and stay somewhere else. In my opinion one of the worst hotels around. The rooms are old, dingy and far from clean. The seedy clinentel would seriously make me recommend NEVER staying here with children. Well the rooms are cheaper, spend the extra few dollars... More 

Was this review helpful? Yes 2
Level Contributor
28 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 3, 2015 via mobile

We randomly picked this hotel on our way to Niagara Falls, it was a spur of the moment trip and we just wanted a cheap room, we were very happy with our choice. The rooms were very clean and large, beds are comfortable and it's a short walking distance to Clifton hill. We will defs stay here again the price... More 

Was this review helpful? Yes 1
Toronto, Canada
Level Contributor
62 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed May 13, 2015

I went with my family, location is really cool. Everything is just a walk away. Main thing is to carry drinking water with you coz they don't have drinking water at the room and sell water at a very very high cost. Rest, I was there for just one night so it was good and staff was also friendly. If... More 

Was this review helpful? Yes 1
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