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All 138 Niagara Falls hotels

Empress Inn & Suites

2.0 of 5 Hotel   |   5951 Clark Avenue, Niagara Falls, Ontario L2G 3W3, Canada
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Ranked #115 of 138 hotels in Niagara Falls
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  • Reviews (29)
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29 people have reviewed this hotel

Traveler rating
    0
    4
    4
    5
    16
See reviews for
10
5
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1
Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    1.5 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
1 review
1 of 5 stars Reviewed 1 week ago

One of the dirtiest hotel ever been to. Looked like somebody had puked in the washroom night before and they did not clean properly. When I entered the room, it had smelled like you are in a dumpster. The staffs were not friendly. When I checked in, a 12-13 year old girl was in the reception, after about 10 mins... More

Was this review helpful? Yes
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 3 weeks ago via mobile

Avoid at all costs - no ice machine, owners trying to scam deposits, blaming customers for their old and inefficient doors and locks, tv and phones not plugged in, warm fridges, very limited toiletries, and leaking air conditioners.

Was this review helpful? Yes 1
Cleveland, Ohio
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed 3 weeks ago

PROS: the hotel is located between clifton hills and fallsview, so it is close to everything fun. red and blue lines of WEGO buses stop nearby. CONS: hotel shows there are swimming pool and gym, of course they do...but they are not working. those are used as storage rooms...not accessible for guests. A/C was not working, cracks on tiles in... More

Was this review helpful? Yes 1
Toronto
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

- The front office lady was nice. However, there was no elevator and therefore had to go up three flights of stairs with heavy luggage. - The "balconies" need upkeep along with the the whole exterior of the building; dirty is the least. - The AC in my room did not work; it just kept blowing air from outside. It... More

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

Family run with family running all over, very unprofessional. Entire place smelled like curry and Indian food. No elevator, had to carry heavy loads up hot outdoor stairs. Stairs are uneven, kept tripping. Small step down into room which tripped us every time we opened the door. Nearly fell 3 times. Stairs were dirty and sticky. Needed extra towels and... More

Was this review helpful? Yes 2
Toronto, Canada
1 review
4 of 5 stars Reviewed June 19, 2014

the staff of hotel were kind and inside was clean the price was good and it is near the falls restoran has kind staff and good price buffed we got good discont for my son. next time iwill use the resturant again (indian food) masoumeh

Was this review helpful? Yes
Bellingham
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed June 11, 2014

Just the facts. 1)They claim to have balconies, a feature I place high value on. They only have a catwalk to get to your room. There are No Balconies. 2)They claim to offer a city view. Look at the pictures. That ghetto parking lot is your city view. 3)They told me when I was not satisfied they would not charge.... More

Was this review helpful? Yes 3
1 review
4 of 5 stars Reviewed June 2, 2014

This hotel offered me a room for 6 at a very reasonable price. the check in went smoothly. the room was clean and spacious, enough space for my 4 little kids to run around without bothering the adults. Moderate wi fi connection. Friendly staffs who let us check out a bit later.

Was this review helpful? Yes
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 5, 2014

If you are looking for a traumatic experience please go ahead and stay at this inn. If you are hoping to be impressed , get ready to be depressed. so many things were wrong with this place when we checked in that night.For starters, one of the rooms had no heat and the other had a loud annoying heater with... More

Was this review helpful? Yes 5
Toronto, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed May 3, 2014 via mobile

This hotel is horrible and the people that run it are idiots. They charged my credit card twice and are claiming it never happened. They say they aren't going to return the extra funds they charged and I now have an ongoing case with my bank and them. The hotel is disgusting and not clean at all and at the... More

Was this review helpful? Yes 5
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Additional Information about Empress Inn & Suites

Address: 5951 Clark Avenue, Niagara Falls, Ontario L2G 3W3, Canada
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Empress Inn & Suites 2*
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Amenities

Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Room Service Swimming Pool Airport Transportation
Hotel Class
Official Description (provided by the hotel)
We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable. ... more   less 
Number of rooms
40

Questions & Answers

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Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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