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All 139 Niagara Falls hotels

Empress Inn & Suites

2.0 of 5 Hotel   |   5951 Clark Avenue, Niagara Falls, Ontario L2G 3W3, Canada
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Empress Inn & Suites
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Ranked #109 of 139 hotels in Niagara Falls
  • Overview
  • Reviews (23)
  • Photos (20)
  • Amenities
  • Room tips (4)
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23 people have reviewed this hotel

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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    2 of 5 stars
  • Service
    1.5 of 5 stars
  • Value
    2 of 5 stars
  • Cleanliness
    2 of 5 stars
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Any
English first
Toronto, Canada
1 review
4 of 5 stars Reviewed 4 weeks ago

the staff of hotel were kind and inside was clean the price was good and it is near the falls restoran has kind staff and good price buffed we got good discont for my son. next time iwill use the resturant again (indian food) masoumeh

Was this review helpful? Yes
3 reviews 3 reviews
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed June 11, 2014

Just the facts. 1)They claim to have balconies, a feature I place high value on. They only have a catwalk to get to your room. There are No Balconies. 2)They claim to offer a city view. Look at the pictures. That ghetto parking lot is your city view. 3)They told me when I was not satisfied they would not charge.... More

Was this review helpful? Yes
1 review
4 of 5 stars Reviewed June 2, 2014

This hotel offered me a room for 6 at a very reasonable price. the check in went smoothly. the room was clean and spacious, enough space for my 4 little kids to run around without bothering the adults. Moderate wi fi connection. Friendly staffs who let us check out a bit later.

Was this review helpful? Yes
Toronto, Canada
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 5, 2014

If you are looking for a traumatic experience please go ahead and stay at this inn. If you are hoping to be impressed , get ready to be depressed. so many things were wrong with this place when we checked in that night.For starters, one of the rooms had no heat and the other had a loud annoying heater with... More

Was this review helpful? Yes 4
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 3, 2014 via mobile

This hotel is horrible and the people that run it are idiots. They charged my credit card twice and are claiming it never happened. They say they aren't going to return the extra funds they charged and I now have an ongoing case with my bank and them. The hotel is disgusting and not clean at all and at the... More

Was this review helpful? Yes 3
Keswick, ON
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed April 14, 2014

We were in Niagara for a tournament for our children so we want a hotel for one night, nothing expensive. The Empress Inn fit the bill, it was cheap BUT it was clean and the beds were comfortable. It's very out of date but had all that we needed - 2 queen size beds and working bathroom - the hot... More

Was this review helpful? Yes
Toronto, Canada
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 11, 2014

This Inn is now under new ownership, please bare that in mind when reading the reviews here. The new owners are wonderful and have spent considerable time, effort and investment to bring this hotel up to standards.

Was this review helpful? Yes 3
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed October 19, 2013 via mobile

Terrible experience!!! The service is horrible and will never stay here again. I would not even recomend my worst enemy to stay here. We have stayed in niagara many times and never recived such bad service!

Was this review helpful? Yes 3
Halifax, Canada
15 reviews 15 reviews
3 hotel reviews
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed September 15, 2013

Very poor quality of the room furniture. No telephone to reach help desk (any help, including emergency). There were a party in the public area. Classic Niagara "get away from parents" style. I wanted to call to complain to the security (after 12am the noise was still very disturbing), but realized that there were no information about where to call.... More

Was this review helpful? Yes 2
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed August 24, 2013 via mobile

The location was fine and that was about it. I've travelled quite a bit and now that I have a family we were looking for a good price motel. Nothing fancy, just a clean place to rest. This was NOT the place. The carpet had certainly not been vacuumed in our room and I'm not sure the bathroom floor had... More

Was this review helpful? Yes 1
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Additional Information about Empress Inn & Suites

Address: 5951 Clark Avenue, Niagara Falls, Ontario L2G 3W3, Canada
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:2 star — Empress Inn & Suites 2*
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20 photos of this hotel

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Room/suite (2)
Bathroom (1)
Other (2)

Management photos: Courtesy of the property manager

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Room/suite (6)
Dining (1)
Hotel & grounds (2)
View from room (1)
Bathroom (2)
Other (4)


Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Room Service Swimming Pool Airport Transportation
Hotel Class
Official Description (provided by the hotel)
We bought the old Empress Motel in March 2008 at 5951 Clark Avenue in the middle of the tourist attractions of Niagara Falls. The property has 80 guest rooms, indoor swimming pool, whirlpool, sauna bath, meeting rooms and 83 seats restaurant with bar. We have been busy renovating and upgrading our facilities during our first year in business. Gradually, we are transforming the old motel into a full service hotel. We have already achieved 3 star status from Niagara Falls Tourism. Our reception area and offices have been totally renovated. We removed everything from the concrete walls and roof structure and rebuilt our rooms. We even changed the roof!!! Past clients of the Empress Motel have been impressed!!! Best of all, we have kept our prices very reasonable. ... more   less 
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