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All 137 Niagara Falls hotels

Sterling Inn & Spa

4.0 of 5 Hotel   |   5195 Magdalen Street, Niagara Falls, Ontario L2G 3S6, Canada
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Ranked #9 of 137 Hotels in Niagara Falls
Certificate of Excellence 2014
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1,037 reviews from our community

Traveler rating
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30
885
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Toronto
1 review
3 of 5 stars Reviewed 3 days ago NEW via mobile

I will list the pros and cons. Pros: 1. Big rooms 2. Friendly staff 3. Free wifi 4. Free parking 5. Breakfast in bed - thoughtful and on time (you pick what time) 6. Amazing vibe/style very unique - we liked the idea of the fireplace and wood floors (cozy) Cons: Due to health issues, I kindly asked the cleanliness... More 

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Cincinnati, Ohio
2 reviews
5 of 5 stars Reviewed 6 days ago NEW

We stayed there with our 10-month old son. The room was HUGE and nice and very unique hotel! We LOVED our stay there. The staff there was so nice and helpful as well. And we also enjoyed Breakfast in room as well!

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Contributor
14 reviews 14 reviews
4 hotel reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed here for our 1 year anniversary and we chose to stay here cause of all the positive reviews on trip advisor. It didn't disappoint, friendly staff, huge and comfortable room and the location was literally 2 blocks from all the attractions no need to drive! Would definitly stay here again next visit and maybe even... More 

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Burlington, Canada
Senior Contributor
30 reviews 30 reviews
10 hotel reviews
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I've stayed at Sterling Inn many times over the years and it is consistently above average. You just can't find anything similar in the same area! This is a cozy boutique amidst a sea of hotel chains with no real personality. I've always loved that breakfast is included and delivered to your room. It makes your stay feel extra special.... More 

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Sophie H, Guest Relations Manager at Sterling Inn & Spa, responded to this review

Dear goodexperiencesplz, Thank you for your recent stay, and for your kind review. We are so glad to hear that you enjoyed your return to the Sterling, and will take into account your comments on the state of your room upon arrival. We look forward to having you again soon, we always love to see familiar faces. Best, Sterling Inn... More 

Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

My boyfriend and I just returned from an amazing spa day together. We went for a couples back and shoulder massage, scalp massage, facial and foot rub. The spa was clean and comfortable and the service provided was very relaxing. We can't wait to go back again and recommend this place to you.

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Sophie H, Guest Relations Manager at Sterling Inn & Spa, responded to this review

Dear Kahly, Thank you for your recent stay, and for your lovely review. We are so glad to hear that you and your boyfriend enjoyed your time with us, and that you found our spa relaxing! We look forward to having you again soon, should your travels return you to the area. Best, Sterling Inn & Spa More 

Toronto, Canada
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We recently spent the weekend at the Sterling Inn and Spa. The inn has been renovated and is very nicely done. Our room was HUGE!!! with a jacuzzi, large stand up shower, sitting area in front of a gas fire place, and a king size bed. We booked an Escape Package which included dinner at AG and lovely breakfast in... More 

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Sophie H, Guest Relations Manager at Sterling Inn & Spa, responded to this review

Dear pmizil, Thank you for your recent stay, and for your lovely review. We are so glad to hear that you enjoyed your time with us, and that you got to experience AG Inspired Cuisine (there's a reason we're ranked #1 in Ontario!). We look forward to having you again soon, should your travels return you to the area. Best,... More 

Toronto, Canada
Top Contributor
100 reviews 100 reviews
39 hotel reviews
80 helpful votes 80 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed at the Sterling Inn in November for their wine tour package deal. It was the second time we had enjoyed this weekend, having done it several years ago. The package is an excellent value and includes two nights with breakfast, a full day tour wine tasting with lunch at an Inn in Niagara on the Park, and a... More 

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Sophie H, Guest Relations Manager at Sterling Inn & Spa, responded to this review

Dear Cankenjan, Thank you for your stay with us, and for leaving your considerate review. We are glad to hear that you found your room comfortable, and that our location was convenient for sightseeing. We hope to see you again, should your travels return you to the Niagara Falls area. Best, Sterling Inn & Spa More 

Kitchener, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The room was dirty, not just dusty but dirty. The shower ceiling was covered in mould. Bedside table was sticky, big hand print on the desk, dust and hair all over the floor. Cleaned some water up that had come from the shower onto the floor, the towel was black with dirt. We stayed in room 206 that had a... More 

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Sophie H, Guest Relations Manager at Sterling Inn & Spa, responded to this review

Dear Dorsetgirl27, Thank you for choosing us during your recent visit to Niagara Falls, and for leaving us your review. We are sorry that we failed to meet your expectations, but feedback like yours certainly helps us address issues and improve for our guests. We hope you'll accept our sincere apologies for any discomfort you experienced, and we would like... More 

Willoughby Hills, Ohio
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed 3 weeks ago

Nice boutique hotel. So much potential. A bit more attention to detail could be great! Pluses-large spacious contemporary quiet room. Nice amenities-refrigerator, steam shower, electric fireplace, wet bar, complimentary breakfast in bed! Minuses-staff a bit aloof, rooms not clean enough, and some maintenance neglect. Had a nice time and enjoyed out stay especially since close to many of the amenities... More 

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Sophie H, Guest Relations Manager at Sterling Inn & Spa, responded to this review

Dear SandilynC, Thank you for your visit to the Sterling. We are truly sorry to hear that your recent stay was less than satisfactory.Though we never want to hear that our guests have left dissatisfied, we do take feedback like yours seriously and use it to continuously improve. We thank you again for your stay, and hope we have the... More 

Niagara Falls, Canada
Senior Contributor
49 reviews 49 reviews
7 hotel reviews
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed 4 weeks ago

I used to Love this place.. Gorgeous rooms, the Best of everything... so modern... Now, it's not clean enough for me... maintenance is now an issue for me.. neglect will Not bring me back. The sheets were old, discoloured even little rips.. the white bath robes were grey... the corners were visibly missed.. the steam shower smelled & jets clogged..... More 

Was this review helpful? Yes 2
Sophie H, Guest Relations Manager at Sterling Inn & Spa, responded to this review

Dear Loretta, Thank you for returning to our property for a second visit. We are sincerely sorry to hear that your recent visit was significantly less enjoyable than the first, and we extend our apologies for the discomfort you experienced during your stay. Though we never want to hear that our guests have left dissatisfied, we do take feedback like... More 

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Additional Information about Sterling Inn & Spa

Address: 5195 Magdalen Street, Niagara Falls, Ontario L2G 3S6, Canada
Phone Number:
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Sterling Inn & Spa 4*
Number of rooms: 41
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Also Known As:
Sterling Inn And Spa
Sterling Hotel Niagara Falls
Sterling Niagara Falls
Sterling Inn Niagara Falls
Hotel Style:
#2 Luxury Hotel in Niagara Falls
#3 Spa Hotel in Niagara Falls
#6 Romantic Hotel in Niagara Falls

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