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Americana Resort

3.0 of 5
Hotel website
8444 Lundy's Lane, Niagara Falls, Ontario L2H 1H4, Canada
Americana Resort
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Ranked #47 of 137 Hotels in Niagara Falls
A recent review
5 of 5 stars reviewed 3 days ago
Lee H St. Catharines, Canada
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726 reviews from our community

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (162)
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1 review
1 of 5 stars Reviewed yesterday NEW via mobile

Where should I even start? We get there, booked us into the wrong room, sent us to another room where we walked in on a family already checked into that room, get our room FINALLY. Head to the waterpark for a couple hours, some ate at jack tanners, others ate at the snackbar.. 6 of us had chicken strips from... More 

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St. Catharines, Canada
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

This was a great place to hold our overnight birthday celebration! Family members ranged in age from 1-70, and ALL had a wonderful time. The waterpark, arcade, restaurant, and rooms were well suited for everyone. We especially appreciated the separate area for infants and toddlers. The staff in all areas could not have been more accommodating! At one point all... More 

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Barrie, Canada
1 review
1 of 5 stars Reviewed 3 days ago NEW

Arrived at the resort to stay overnight and enjoy the water park with my husband and daughter, upon arrival we were informed our booking did not include access to the water park even though I called the hotel to ensure booking a room meant we would have access (to which they said YES). Check in is not until 4pm, leaving... More 

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Elliot Lake, Canada
Reviewer
5 reviews 5 reviews
5 hotel reviews
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 5 days ago NEW

Arrived around 3:30 pm March 22, 2015 for 1 night. Booking through Hotels.com. Check in process was slow, very noisy reception area, but understandable with lots of families and children. Room was second floor at the end, overlooking parking lot. Okay, not here for the view. Room was okay but very dated furnishings with very uncomfortable beds. Lights did not... More 

Was this review helpful? Yes 1
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback. Please accept my apologies that your stay was not as carefree as one would hope. I am sorry to hear of the noise disturbances you experienced. Please feel free to request a quiet room on a future stay. We can only hope that you would consider staying with us again and allowing us the opportunity... More 

Toronto, ON
Contributor
16 reviews 16 reviews
6 hotel reviews
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I went with my family for March break for a few days and it was nice. Waterpark - good size and my kids enjoyed it; they are 3.8 and 10 so it was great in terms of keeping an eye on them and always knowing where they were; wave pool was fun and so were the tube rides and the... More 

Was this review helpful? Yes 1
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your comments and it’s great to hear that the kids enjoyed the water park. They are the perfect age to have a splashing good time. I am sorry that the room did not seem to meet our usual high standard of cleanliness and attention to detail. Please feel free to contact the front desk should anything not... More 

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I stayed here with my 2 kids and my friend, also with her 2 kids. We had the 'all inclusive' package. For dining, they lead you to the 'back' of the restaurant where they put on a small and not very good buffet. I would have paid extra NOT to do the buffet. The waterpark itself is fine (not too... More 

Was this review helpful? Yes 2
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your review on TripAdvisor and I am sorry to read of your disappointment. Most guests enjoy the All Inclusive package and the convenience of a buffet dinner cooked fresh and all you can eat. At the Americana we pride ourselves on providing clean and comfortable accommodations at an affordable price. The water park is especially great for... More 

Toronto, Canada
2 reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

We stayed in one night. Family of four with 6 year old girl and 9 year old boy. Water park is decent size but chlorine levels are very high, you will be able to smell it as soon as you walk in, which resulted on skin irritation on the boy and eyes irritated on the girl, kids had no interest... More 

Was this review helpful? Yes
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your review on TripAdvisor. At the Americana we pride ourselves on providing clean and comfortable accommodations at an affordable price and please accept my apologies for the oversight. The water park is especially great for younger families as it has great sight lines to keep an eye on the children and your kids are the perfect age... More 

Port Stanley, Canada
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed 1 week ago

The check in was far too slow as we waited 1 1/2 hours for check in. Something about housekeepers calling in sick. We had a great disappointment with drunk people across the hall and drinking in the hall and our grandchildren could not get to sleep. We had to call security to take care of this. The food was wonderful... More 

Was this review helpful? Yes
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your comments and please accept my apologies that other hotel guests were not more considerate during your stay. I am glad that security was able to address the situation. Thank you for your complimentary feedback with your dining experience at our Jack Tanners Restaurant. We can only hope that you would consider staying with us again in... More 

2 reviews
3 of 5 stars Reviewed 1 week ago

$285 for one night 4pm-11am check out. That's a king bed on the main floor. Simple but clean accommodations. You'll get the water park bracelet but make sure you confirm that and get the name of the person you booked with or print your screens. Sometimes your bookings get changed and who wants to fight over it and lose when... More 

Was this review helpful? Yes
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your comments and it’s great to hear that the kids had a fun time at the water park. Guests are welcome to pick up their water park passes anytime after 1:00pm even though check in time is anytime after 4:00pm. Although check out time is at 11:00am, guests are welcome to enjoy the water park all day.... More 

2 reviews
1 of 5 stars Reviewed 1 week ago

The Americana is chronically understaffed. When we arrived we were told our room was not ready, they said they guaranteed it would be ready by 4:00 - check in time. My room was finally ready at 5:30, at which time I left hordes of people in the lobby still waiting for there rooms. While waiting, my family had a drink... More 

Was this review helpful? Yes
AmericanaResort, Guest Relations Manager at Americana Resort, responded to this review

Thank you for your feedback and I am sorry to read that your experience was not a positive one. Please accept my apologies for the delay in your room as we were completely booked over March Break. Many guests arrived early to use the water park and returned to the desk later in the afternoon to pick up their room... More 

Hotel Review Summarization

What travelers say

  • Water park(16)
  • Great time(5)
  • Very nice(4)
  • Wave pool(3)
  • Very clean(3)
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