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Americas Best Value Inn - Chalet Inn and Suites

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5577 Ellen Avenue, Niagara Falls, Ontario L2G 3P5, Canada
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1 room 1 guest
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293 Reviews from our TripAdvisor Community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We have stayed with our family at this hotel for many summer vacations! The owner is wonderful! It is a family owned hotel along with other great staff members. My kids love the option of the indoor or outdoor pool and how close it is to Clifton Hill. We love sitting out on the balcony to watch the fireworks on... More 

Was this review helpful? Yes 1
chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

Thanks so much for taking the time to write you review, we really appreciate it, and that you continue to choose to stay with us. More 

Montreal, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

The hotel is clean; that is the only positive comment. The rooms have old linens, cracked doors, and the bathroom needs renovation. There is no coffee maker in the rooms... Internet does NOT in the room, we had to sit on the balcony. Ad says breakfast included: the choices are a small muffin or 1/2 danish, and until 10 a.m.... More 

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chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

I would first like to ensure that you know we do not use old linens. Our linens are rented from a local company that ensures we have everything we need to make up the rooms, and that they are extremely clean. However, we have chosen to have a soft beige coloured linen instead of white, as it better matches the... More 

Ontario, Canada
1 review
2 of 5 stars Reviewed 2 weeks ago

We stayed two nights and paid $300.00 worst waste of money . The staff was rude and had no customer service skills at all. No hair dyer, coffee machine , not even a box of kleenex. To get a coffee you have to go across the parking lot then down to the basement for crappy coffee and donuts cut in... More 

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chaletinn, Manager at Americas Best Value Inn - Chalet Inn and Suites, responded to this review

I am sorry you did not enjoy your stay with us and felt it was not worth the money you spent. Unfortunately, as summer is the busiest time to visit Niagara Falls, it is also the most expensive. This also leads to issues with wifi, as 150-200 people on the internet at the same time will slow it down. Additionally,... More 

london
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago

We read reviews prior to booking and didn't expect it to be an up market hotel however, even with fairly reasonable expectations it was a disappointment. Whoever manned the desk appeared to be surly and lack lustre, barely bothering to engage with guests, even ignoring questions until asked repeatedly. The hotel boasts free wifi, if you can get it to... More 

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Chatham on
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Nice room, comfy beds, balcony was nice to sit on, quite a busy hotel so lots of people watching can be done ;) problems no hair dryer ( most hotels have them) and we were told the breakfast was coffee and muffins didn't find any muffins tho. Perfect location for walking Clifton hill I would stay again ( but bring... More 

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Algajola
1 review
5 of 5 stars Reviewed 2 weeks ago

I went on line and found a room at 10pm at America Best Value Inn, the room was beautiful, it was a suite (that is all they had available) it was clean, spacious it had a small kitchen we used to have breakfast. The man at the front office Jonathan was so kind, helpful, patient and so nice I would... More 

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Level Contributor
3 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Pros: friendly staff and clean room Cons: the wifi was very difficult to use and boarder line non existent, pools were cloudy and not kept up well, limited parking was available late night. It was not a bad inn but was very basic and good for a short stay. as far as "amenities" go, there was not much.

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2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Was a great location to see and do everything and yet was surprisingly quiet. Basic room and towels were pretty small but was clean and convenient. Compared to larger hotels right in Chilton Hill you cant beat the price even for a summer month.

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London, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Went to see what time check in was the night before my family was to check in, the young man behind the desk said the rooms could be ready by 11am if not it would be after 12pm. We arrived around noon only to be told that check in wasn't until atleast 2pm, we left and came back, went to... More 

Was this review helpful? Yes 1
Cambridge, Canada
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 weeks ago

I stayed at this place several times and the management and employees were very nice, the rooms were clean and we were even asked if we were happy with our stay when we checked out I would recommend this place to everyone. THANKS FOR MAKING OUR VISIT TO NIAGARA FALLS COMFORTABLE.

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