Went there on the Canadian Victorian Day holiday. Arrived there on Monday at 12pm. It was chaotic with people checking out. I went to the check in counter and within 4 min I was checked in, had my room keys and a parking receipt for the car. I was amazed that the room was ready so soon. The pool &... More

Great experience from the moment we pulled up to valet at the Embassy Suites-Niagara Falls until we checked out two days later. The staff was very friendly (except for the woman working the gift shop in the evening). Our room was clean, large and bright with a MAGNIFICENT view of the falls. The manager's reception was a nice treat each... More

Hotel does have great view of falls- we were on 28th floor; however on 2nd nite we were wakened by fire alarms at 12:30 am and had to go down 28 flight of stairs -- something to think about when you're high up. Not the easiest on arthritic legs. When I talked to Guest Services about issues with pain experienced... More

First off let me say that the view is amazing from here, but clearly you pay for that view. The higher up the view gets better, we were on the 33rd floor and it was spectacular for sure. However w/ being on the 33rd floor that meant a lot of elevator rides, which in turn means spending A LOT of... More

It is a great experience... Hotel is at a great location with a wonderful view over Horseshoe falls... Very professional and dedicated staff... Rooms are okay, but views from the rooms are exceptional... In-room Jacuzzi is cool... Offers provided by hotel are excellent... Pool is a bit ridiculous... Organized tours by hotel are okay... More

got a better rate by calling direct to reservation desk than that available on line. room and all amenities were excellent. More

We have stayed at this hotel on mime toys occasions. Rooms are very spacious but you can fit 5 people comfortably as they all have pull out sofas. Location is wonderful - short walk away from everything. Breakfast and managers cocktail reception is included and their breakfast has everything. The pool is okay as you expect more from this hotel... More

From our arrival to our departure we had a fabulous experience at the hotel. Our view was exactly what we expected. We did have ot upgrade to have adjoining rooms but gladly did. For an extra $25 a night our view of the falls was even better. We got a package that included the shuttel and two $40 food vouchers... More

My husband and I stayed here for the first time and we had an amazing experience. The staff & valets were so courteous and helpful. The restaurant and breakfast options were fantastic. This hotel is conveniently located across from the Casino and within walking distance of the Falls. We also really loved how clean the rooms were and well maintained.... More