I really wish I had read the reviews on this B & B. The manager, Kathy, had absolutely NO customer service. We had to pay immediately when we checked in. The rooms were very small and we were given orders about the keys and chastised when we forgot to lock the outside door immediately. The breakfast was NOT gourmet and... more

My daughter and I stayed here for one night. I expected to be treated nicely, based on my experiences staying in other B&Bs. This one is definitely different! To start with, we had to pay before we were allowed in our room. Then we were lectured about keeping all of the doors locked all of the time (there were 3... more

We were very impressed with how helpful both David & Kathy were. The house was very clean and well organized. The house was totally B&B - that is you were not staying in a family home but it still had a very quaint atmosphere. There are two houses - side-by-side. The manager lives in one house and the other house... more

We stayed at the Ellis House bed and breakfast at 4284 Ellis Street in Niagara Falls on April 25, 2009. The bed and breakfast was substandard and our complaints to the "house manager" Kathy were ignored. The water pipes or showers/tubs throughout the b&b were so noisy, they woke us out of a sleep on 3 occasions during the night... more

I decided to take my boyfriend on a birthday weekend to the Falls and for a bed and breakfast which he had never been to. I was hoping for a sweet lady to greet us at the door and welcome us to her home. Instead of a hello I recieved a cold reception with her asking me to sign for... more

The room was nice, nicely decorated, (ie. bedding was new bathroom was new and updated) I would consider it to be standard accomadations. The hospitality was some what different. From the moment we arrived we were spoken to in a very snappy and rude manner. On the website it says "enjoy a nice hot breakfast in the morning", this "hot"... more

It was a pretty house with a very impressive breakfast (souffle and homemade breads). My husband and I stayed there for New Year's weekend. The room is advertised as a "jacuzzi suite with a fireplace," but the jacuzzi is really a one-person jetted tub and the fireplace is one of those electric fire-look heaters (not a real gas fireplace); we... more

My boyfriend and I visited the Niagara region for our anniversary, and we stayed at Ellis House, which is a scenic 10-minute walk from the falls. The house was clean and pretty, our room was nicely decorated, and we loved both the jacuzzi tub and the fireplace; we were there on a chilly October weekend, and it really heated the... more

My husband and I decided to celebrate our one year anniversary at the Ellis House B&B and were extremely dissapointed. The hostess had asked us to check in around 2pm, although due to some hold ups at home, we didn't manage to arrive until 4:30pm. There was no one at the B&B to meet us, so we headed up to... more