The employees were miserable, mastercard was overcharged for our stay, and never refunded, ants in the bathroom and in the jacuzzi, and dirty towels. overall it was a terrible hotel and i would never wish this upon anyone!! more

I really enjoyed this hotel. The rooms are very modern and include flat screen TV's hanging on the wall, updated furniture, and very nice washrooms. I felt very at home in this room, it was clean and everything looked brand new. The service at the front desk was fast - checkout a little slower. The only thing I did not... more

We were very disappointed when we arrived. The room was very small with a little tiny bathroom. There were dirty towels left in the bathroom from previous guests. Toilet paper was not always provided to us. There was no remote for the tv and the TV which hung on the wall was not accesible to have the channels changed. Also,... more

I stayed here for a two night stay on the weekend of July 14, 2007. I have stayed at this hotel before when it was called the Niagara Falls Park Plaza and it wasn't the greatest hotel back then. However, the hotel is now under the management of the Quality Hotel franchise of hotels and the suites have been completely... more

We were (overall) delighted with the Quality Hotel. It had just become a Choice brand hotel in June 2007 (it used to be the Park Plaza), and the rooms were just renovated. New EXCELLENT bedding, new room furniture, etc. We had two rooms: one (an even-numbered room) had a superb view with two windows looking towerds Niagara Falls; the other... more

When i phoned for the reservation I felt that they should have informed me that the indoor pool and hot tub were closed. I was particulary looking for a place with a pool and was disappointed when we got there and it was closed. Their only offer was a discount ticket for the water park, which would have meant going... more

We stayed for three nights at the hotel. It is very clean, they seem to be renovating so I would be curious how it would look once it is all done. The furniture is old and warned out. For some reason, the arm chairs in every room we stayed were stained. The staff and manager seem unexperienced and they contradict... more

I was recently there for a 3-day trip and found the place to be customer friendly. The service and the attention I got from the staff was second to none. I definitely plan to come back the next time I'm around. more

From the previous negative reviews posted in 2005, all I can say is that my experience in 2006 was excellent. Maybe they have changed, because the staff was helpful and very friendly. Location was good. The room was awesome (Jacuzzi/fireplace suite on the10th floor facing the falls). Although you couldn't see the falls up close (it's about 12 blocks away),... more