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The Diplomat Inn

5983 Stanley Avenue | At Ferry, Niagara Falls, Ontario L2G 3V2, Canada
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The Diplomat Inn
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Ranked #38 of 137 Hotels in Niagara Falls
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271 reviews from our community

Traveler rating
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    114
    51
    17
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123
10
4
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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southern ontario
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
107 helpful votes 107 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

We have stayed at this hotel numerous times over the years, we generally travel to Niagara Falls a couple times a year. It has always been satisfactory, until now. I think we are just getting a little older, and less inclined to want to stay in a hotel that is old, outdated, and in a state of general decline. We... More 

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Mississauga, Canada
2 reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

We booked a room with 2 queen beds. Lady at front desk offered us queen bed with jacuzzi instead for same price and made it sound like such a great deal. Unfortunately, we fell for it. Jacuzzi not worth the price of room and it never worked. Maintenance guy came and could not fix either. I don't blame the maintenance... More 

Was this review helpful? Yes 2
New York
2 reviews
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

I booked through Expedia and accidentally arrived a few days early. I was double charged by the hotel on my credit card, and expedia. The hotel is not at fault for the double charge, but they are extremely uncooperative with refunding me and would be happier with a lost customer and making me pay three times more than what i... More 

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1 review
4 of 5 stars Reviewed 6 days ago NEW

Love the shower here. Beds were clean and comfy. Clean bathroom. Room didn't have a fridge. Window wasn't able to open so the air in the room was a bit dingy. Overall a great place for the price. Free parking and close to everything was awesome.

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New York
Senior Reviewer
6 reviews 6 reviews
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed April 9, 2015

We had a reservation for last night, booked and confirmed by email. When we got in, there were no cars in the parking lot. The lights were on in the lobby but the doors were locked and nobody was there. We stood in the rain knocking and checking doors. Found a pile of mattresses around back. Got a lovely hotel... More 

Was this review helpful? Yes 4
Hamilton, Canada
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 15, 2015

this is a great hotel close to everything walking distance...always stay here when visit the falls...Staff go out their way to make you comfortable....no parking charges or deposit required...thank you diplomat...loveit!!

Was this review helpful? Yes 1
Minnesota
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 1, 2015

I almost forgot to review this hotel, which would have been a mistake on our part! We stayed here for two nights in September 2014. If you are expecting a 5 star hotel, then stop reading now as this is not the location you are looking for! If you are looking for a clean, large sized room in an older... More 

Was this review helpful? Yes 4
New Credit Reserve
Reviewer
3 reviews 3 reviews
3 hotel reviews
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2015

Came and stayed at the Diplomat a couple days before New Years and ended up staying an extra day after New Years. The hotel was very clean and the beds are so comfortable! Had a great sleep every night. I love the water pressure in the shower. The staff were very nice as usual. I've been staying here for the... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 15, 2014

We checked in, in a timely manner but... As my family and i were getting ready to settle in for the night, my daughter found a bug crawling under her pillow!!! So the front desk clerk put us in another room and then my daughter looked over the room amd we found mouse poop amd dead bug bodies around the... More 

Was this review helpful? Yes 2
Amherstburg
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 12, 2014

Our stay in this Motel was fantastic. The Owner is a very nice guy and helped us with everything we needed. Rooms are very clean and the beds are very comfortable. This is our place to stay when we go to Niagara Falls.

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