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All 138 Niagara Falls hotels

Quality Hotel Fallsview Cascade

2.5 of 5
5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
Hotel amenities
Quality Hotel Fallsview Cascade
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67%
Ranked #30 of 138 hotels in Niagara Falls
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186 reviews from our community

Traveler rating
    51
    72
    33
    14
    16
See reviews for
Families
45
 
Couples
90
 
Solo
4
 
Business
5
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
There are newer reviews for Quality Hotel Fallsview Cascade
See the most recent reviews
Sudbury, Ontario, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 3, 2013

We were so disappointed with the room, we called Choice Hotels and asked to switch properties. Byron the guest agent at Choice Hotels was great and they switched us to the Comfort Inn up the street. The staff at the Hotel were great as well. Here are the complaints about the Hotel: The pool was closed so we were invited... More

Was this review helpful? Yes 1
Sao Paulo, SP
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed April 30, 2013

We stayed for 2 nigths, the hotel is very old and needs a remmodeling, a lot people on the hotel doing a lot off noise during the night and nobody from the hotels care, the breakfast that they offer was happing on the hotel beside and was a very simple. The hotel location is very good. the parking is free... More

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New York
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed April 18, 2013

I am a 34 year old single mother who traveled alone with her 13 year old daughter. We decided to get away to Niagara Falls for a few days 4/3 to 4/7. I would consider the hotel to be nice. Upon entering the driveway, it looks more like a "motel" then a hotel, and my daughter immediately expressed her disapproval,... More

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Toronto, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 12, 2013

What do you expect for $60? - Across from Casino - Renovated room with hardwood floors, nice bathroom, balcony, flatscreen tv, free sit down breakfast with eggs, bacon, toast, juice, coffee, free internet, free parking, pool and hot tub Its a no brainer next time i'm in town, friendly service. Wish it had a laundry room for cleaning my clothes.... More

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fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
April 13, 2013

Thanks for your straight to the point no nonsense review of our property. I love it.....Guests like yourself who recognize that we are a economical getaway and give praise to our staff and hotel make me very happy and that our hard work is paying off. Again hope to see you soon and Thank you.. Donna Mancuso Guest Service Manager More

Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed April 8, 2013

I'll start with the good: very nicely furnished rooms with an excellent washroom. However, little did we know that all of that was soon to be spoiled by the poorest service attitude I've ever seen. We woke up late and we went down to collect our breakfast vouchers at 10.50am. The lady stared at us and said very sternly, "you... More

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fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
April 9, 2013

Thank you for taking the time to post this review and I would like to apologize for the service you received at our property. We strive to make sure each and every guest has a great experience and we did not exceed your expectations. Hopefully in the future we can redeem ourselves. Thank you Guest Service Manager More

Ontario
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed April 8, 2013

We spent two days at this hotel on the Easter Weekend March 2013. We chose it for location, free parking, free breakfast, and pool, and we were not disappointed. We had asked for a renovated room, king bed, hardwood floors, with fireplace. We had a lovely huge shower (no tub). We were told we would have a "river view" but... More

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fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
April 9, 2013

Love this review for that fact that you recognized our desk staff and the great service provided to you. We strive to make sure all our guests have a wonderful experience and to exceed your expectations. We are very happy you enjoy your time with us and thank you for posting such a positive review as some other reviews can... More

South River, Ontario
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 8, 2013

Although this is an older hotel, they have updated the rooms and they are very attractive. Very good if you want to walk to the Falls and the parking is free! Had to walk outside to the pool which can be chilly in winter weather. The breakfast next door at the Holiday Inn was nice (better than the continental breakfasts... More

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See 4 more reviews by Echo02 for Niagara Falls
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
April 9, 2013

Thank you for your positive posting of our property. We are very glad you enjoyed your stay with us and that we exceeded your expectations. Hopefully in the future when you visit us again the weather will be a bit warmer for you...... Have a wonderful day and again thank you Donna Mancuso Guest Service Manager More

Kingston, Canada
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed April 8, 2013

Used a two-day "Breakation Package" which included some meals at local spots including the Skylon Tower, so the pricing was good. Does not pretend to be a luxury resort, so you get what you pay for -- just an ordinary older hotel with comfortable rooms and good parking within easy walk to the Falls. Only some rooms actually view the... More

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See 3 more reviews by PetBev for Niagara Falls
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
April 9, 2013

Thank you for your comments about our property. The local restaurants that you mentioned and the Skylon our part of our company and the value of our package is unbeatable. Yes keep in mind we are a 2 star property and are a value conscious hotel but I would not say our rooms are plain jane. Our 7th floor would... More

Toronto, Canada
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed April 2, 2013

A nice sunny 2 days on a long weekend spent in Niagara Falls only to be clouded with bad customer service. Ask a Quality Hotel customer service rep at the front desk a simple question and get a hostile abrupt answer in return and this is common across three different employees… How nice…. A course in customer interaction is definitely... More

Was this review helpful? Yes 2
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
April 8, 2013

Thank you for taking the time to post a review.......I want to apologize for my staff and the experience you had dealing with them. This is unacceptable in my eyes that front line staff is not giving the service that my guests deserve. We strive to make sure all our guests have a wonderful experience at the Quality Hotel and... More

Parry Sound, Canada
1 review
1 of 5 stars Reviewed March 29, 2013

I always stay at the comfort inn on Lundy’s when I go to Niagara fall. But, I thought this time I would check out another hotel. The only thing going for this hotel was the location. Shower was for guest's no taller than 4 feet high. The ice that we had got on site, we found as it melted was... More

Was this review helpful? Yes
fallsviewmanager, Guest Relations Manager at Quality Hotel Fallsview Cascade, responded to this review
April 8, 2013

I'd like to thank you for taking the time to review our property. I apologize that you did not have the experience you were hoping for and in the future you find a property that will meet your expectations. Our ice machines are a secured machine that produces I automatically and therefore not sure the hair came from our machines.... More

 
 
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Hotel Summarization (Beta)

What travelers say

  • FREE parking(13)
  • Great location(8)
  • Holiday inn(7)
  • Indoor pool(4)
  • Tower rooms(4)
  • Very clean(3)
  • Very nice(3)
  • Continental breakfast(3)
  • Flat screen TV(3)

Additional Information about Quality Hotel Fallsview Cascade

Address: 5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
Region: Canada > Ontario > Niagara Falls
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Swimming Pool
Hotel Style:
#30 Family Hotels in Niagara Falls
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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Also Known As:
Quality Hotel Niagara Falls
Cascade Inn Niagara Falls

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Quality Hotel Fallsview Cascade
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