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Quality Hotel Fallsview Cascade

2.5 of 5
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5305 Murray Street, Niagara Falls, Ontario L2G 2J3, Canada
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Quality Hotel Fallsview Cascade
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Ranked #29 of 137 Hotels in Niagara Falls
A recent review
4 of 5 stars reviewed 2 days ago
Jo D Philadelphia, Pennsylvania
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392 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Philadelphia, Pennsylvania
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We were driving from NJ to Niagara falls, so by the time we checked in, we were only able to get rooms on the 3rd floor, althoug I requested higher floor rooms. This would be one of the few complaints I have about this hotel. Second complain would be although they tell you it's nonsmoking room, I found cigarette buts... More 

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Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Jo D Thank you so much for sending in your review. Sorry about the lower floors for your rooms, we don't assign until day of arrival. Sometimes the upper floors are sold out. Very sorry about the cigarette smell and the butts out on the balcony. Even though we have a non-smoking property, people do take the liberty of... More 

Ravenswood, West Virginia
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 4 days ago NEW

Traveled to the Falls for our 34th Anniversary April 10-11, 2015. This hotel definitely delivered bang for your buck. Our 2 night weekend stay averaged $119 USD plus taxes. Stayed in room 702, corner room on the top floor, and had a fantastic view of the American Falls out one window and the casino out the balcony window. Also had... More 

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Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear wvdeedee Thank you for sending in your review. We really appreciate the great comments and so glad you enjoyed the view, location and all the amenities with the room. That blue light does drive people crazy, especially if you wake up through the night. It's very bright. Sorry about that. I have had people come down for a sticky... More 

Mississauga, Canada
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

The entire basketball team stayed at this hotel for 2 nights and 3 days. We greatly recommend this hotel for its very reasonable price, clean room and most especially its bathroom. De Luxe Continental breakfast was excellent....We could not ask for more. Again, I am highly recommending this hotel on your next visit to Niagara Falls. The Manager, Michelle is... More 

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Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Theresa Thank you for sending in your review. We really appreciate all the great comments and so glad you enjoyed your stay with us. Your group was especially easy to deal with and we love the comments that we can pass on to all our staff. Thanks for your business and hope to serve you next year. Glad to... More 

Waterloo, Canada
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Very clean, comfortable hotel, included breakfast and parking for around $90 a night. This was a perfect place to stay, right beside the falls and the casino, skylon but didn't cost a fortune like most places in Niagara Falls. Loved the hardwood floors and balcony

Was this review helpful? Yes 1
Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Guest Thank you for sending in your review. Appreciate the great comments and so glad you enjoyed your stay with us. Thank you for your business. Kind regards, Michelle Melanson More 

Toronto, Ontario, Canada
Contributor
14 reviews 14 reviews
9 hotel reviews
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed 1 week ago

My husband and I stayed at this hotel for 2 nights. I booked through booking.com for the very reasonable rate of $59 a night plus tax. When we arrived check in was quick and pleasant. We realized upon arrival that this hotel gives a CAA discount if you book directly through them. Their website quoted the same price for the... More 

Was this review helpful? Yes 1
Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Guest Thank you for sending in your review. Appreciate all the great comments and will pass them on to our staff. I'm so glad that you enjoyed your stay with us and look forward to serving you in the future. Thanks for your business. Kind regards, Michelle Melanson More 

Mississauga
Top Contributor
81 reviews 81 reviews
18 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is a very well kept hotel, very close to the falls and very affordable compared to the Holiday Inn next door at about twice the price. The room that I had #103 was very clean and well decorated with two twin beds. The breakfast is good as well, better than most hotels, and parking is free.

Was this review helpful? Yes 3
Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Omar B Thank you for sending in your review. Appreciate all the great comments about our location. I'm so glad to see that you enjoyed your stay with us. Hope to see you in the future and thank you for your business. Kind regards, Michelle Melanson More 

Saint Clair, Michigan
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel has a 7-floor main tower and some rooms have a view of the American bridal veil falls. These rooms have standard interior hallways. However, there is another part of this hotel that is detached from the tower and has rooms accessible from the exterior or outside next to the parking lot. I called the property direct (905) 354-2796... More 

Was this review helpful? Yes 2
Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Carrie Thank you for your review. We appreciate all the great comments and so glad to hear that you enjoyed your stay with us. The location is great for everyone with so many things to do in the area. The view of the falls at this time of year is spectacular with all the ice and snow at the... More 

Ohio
Senior Reviewer
7 reviews 7 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed in tower room 702 on our second stay. Room was appointed with a fireplace, balcony and view of the American Falls. Our first stay (September 2014) was in a tower room on the 5th floor. We were satisfied with our stay in September, but the room did have a few issues, such as a loud heater and some... More 

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Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Jenny Thank you for sending your review. Appreciate all the great comments, and glad you enjoyed your stay with us. We have come across people that hate the crazy blue light in the heating unit a few times, some have taken a sticky note up with them to put over top of it so it did not drive them... More 

Oshawa
Contributor
11 reviews 11 reviews
10 hotel reviews
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Hotel/motel is very close to the falls. I stayed two nights. 1st night in room 229, motel like section of hotel. No elevator, not a big deal, but very noisy. You can hear everything, toilets, talking etc. Bed was comfy and this room was clean. Moved to the tower, room 703, for the next night and although it was quiet... More 

Was this review helpful? Yes 2
Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Tracy Thank you for sending in your review. Please allow me to apologize for all that went wrong with your stay, when we spoke in the morning, we did discuss the Q-tip, which there is no excuse for and led to holding that person responsible for such disregard for the cleanliness of the room. That is definitely not the... More 

Reviewer
3 reviews 3 reviews
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel itself is decent. Not four star but overall decent, we had a nice stay. My only gripe is the lack of parking. Other than that, nice place. Very well situated to the falls and right across the street from the casino.

Was this review helpful? Yes
Michelle M, Operations Manager at Quality Hotel Fallsview Cascade, responded to this review

Dear Steve W Thank you for sending in your review, appreciate all the great comments, and yes we agree that the parking can get very tight. Policy is that only 1 car is permitted to park on property per room, if the guest has travelled with more than 1 vehicle, we do provide another parking pass, but they are to... More 

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