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Quality Inn & Suites

5234 Ferry Street, Niagara Falls, Ontario L2G 1R5, Canada
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1 room 1 guest
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205 Reviews from our TripAdvisor Community

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Traveler rating
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    61
    39
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75
93
4
2
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
  • All months
    (205)
  • Mar-May only
    (59)
  • Jun-Aug only
    (100)
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    (23)
  • Dec-Feb only
    (23)
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Detroit, Michigan
1 review
4 of 5 stars Reviewed yesterday NEW

I really enjoyed my stay only thing I did not enjoy was the fact that the front desk never answer the phone and in the fact that they only serve pork for breakfast they didn't have nothing else to choose from

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Detroit
1 review
3 of 5 stars Reviewed 4 days ago NEW

Clean. Nice staff till my wallet went missing. They had absolutely no compassion. I checked out and forgot my wallet in a drawer when I remembered i called to let the front desk know. the housekeeper had already cleaned the room and stated that there was no wallet. If i wasn't 100% sure it was in the drawer I wouldn't... More 

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GM-QualityInn856, General Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to write your review. Please call the hotel direct so we can get this resolved right away. We are taking this issue very seriously. I am very sorry for the inconvenience and I assure you we have very trustworthy staff. We find many expensive items in which get turned into myself regularly. I again... More 

Ottawa, Ontario
1 review
3 of 5 stars Reviewed 4 days ago NEW

The Kids and I enjoyed the stay at the hotel, the beds were confortable and the staff were friendly and vey helpful. The breakfest was good as well! if I go back to Niaagra Falls I would stay again with the family

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Urbana
1 review
2 of 5 stars Reviewed 4 days ago NEW

Upon arrival we were handed a set of vouchers for nearby restaurants. We walked down the street to find such restaurants and to our delight, we had a voucher for one that was 2 minutes away from our hotel! Alas, the voucher was actually for the same name restaurant but the one a 15 minute walk away. When we got... More 

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Kent City, Michigan
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW

Pros: 1) Excellent bed & pillows - extremely comfortable & fresh! 2) Staff service - very friendly. 3) Large rooms - very spacious Need: 1) More outlets (only 3 total-used by frig, lamps, TV & hairdryer), 2) Better housekeeping-dust build up in AC unit, mold on bath ceiling (peeling paint too),3) Bigger shower (or a tub)! I'm only 5'2" size... More 

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Hudsonville, Michigan
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

This hotel was mediocre at best. It was clear that the staff did not really care about the guest stay and were only willing to do what was minimally necessary. Our room had a used soap bar from the previous guest as well as someone else's hair in various places around the bathroom. The "vouchers" the hotel had promised on... More 

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copenhagen
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago NEW

OUR ROOM WAS IN A NEWLY AQUIRED BUILDING(FALLS VIEW) it is old and needs a major renovation, A vain attempt was my in sprucing up the bath area.The jacuzzi was a joke, when we finally four how to turn it on water from one of the jets sprayed out of the tub and on to the couch wetting some of... More 

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Kenosha, Wisconsin
1 review
3 of 5 stars Reviewed 1 week ago NEW

Great service however the rooms need improvements. Difficult to gear breakfast due to the amount of people and small room and equipment available to prepare food. Wallpaper in room was pealing and very dark.

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Folsom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago

Very easy to get to. Plenty of parking. Rooms clean and spacious. Daily freshening up service. Free breakfast (not mentioned in amenities on website..needs better run-eggs and bacon took 20 mins to get!/layout in small room is an issue..no ventilation). Ok pool (small). 1 elevator. Trouble w toilet - took asking a few times to be fixed. Desk staff were... More 

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Greater Adelaide, Australia
1 review
2 of 5 stars Reviewed 2 weeks ago

Hotel was OK but hit & miss. Decor was tired looking and the cooling system not working in one room. Some rooms have refrigerators, others don't. Free continental breakfast & indoor pool were great. Beware of the hidden parking fees of $20 per day. This was not explicitly made clear on check-in. Recommend only if travelling on a tight budget.

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