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All 137 Niagara Falls hotels

Quality Inn & Suites

3.0 of 5 Motel   |   5234 Ferry Street, Niagara Falls, Ontario L2G 1R5, Canada
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Quality Inn & Suites
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Ranked #106 of 137 Hotels in Niagara Falls
A recent review
3 of 5 stars reviewed 2 weeks ago
Brittany R Toronto, Canada
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64 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
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Senior Reviewer
9 reviews 9 reviews
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed 2 days ago NEW

My friends and I Bought this as a Groupon (2 Rooms). After being there would not go back to this hotel. The room has a jacuzzi which was nice, but the building was very old and across from the main hotel which makes me think they bought this property seprately as maybe this hotel went under and quality inn bought... More 

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2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

Was informed the pool would be fixed for our stay It wasn't It was freezing Ended up being placed in party central after numerous complaints all night finally after midnight one of the rooms occupants was kicked out and that made a difference but it was a big grou of partiers Customer service staff was pleasant but this place is... More 

Was this review helpful? Yes 1
2 reviews
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 2 weeks ago

Checked in to this hotel during winter on Jan 2 2015 after purchasing a $49 a night coupon from Wagjag. Problems: the room had a stench. It was clean but maybe cleaned with a dirty mop. Could not identify where it came from but bad stench. The swimming pool heater was out. Several clients were complaining about it. Just like... More 

Was this review helpful? Yes 2
Toronto, Canada
2 reviews
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed at this hotel due to a wag jag deal. I wanted a king jacuzzi room and when I got there was told there was none available, and would get a queen with a jacuzzi in the main building. When I got upstairs I saw 2 double beds and no jacuzzi. I had to go back downstairs and complain,... More 

Was this review helpful? Yes 2
Hamilton, Canada
Contributor
20 reviews 20 reviews
6 hotel reviews
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Stayed here New Years Eve. The room was priced at $400 for the night but used some expiring ChoiceReward points. We had a two king suite with fireplace. At the list price of $400 I was expecting more but it was just a big room. Bathroom large but had a small shower no tub. The view out the window was... More 

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Toronto, Canada
Top Contributor
60 reviews 60 reviews
15 hotel reviews
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We decided to book with this property due to a WagJag offer. We intended to do a quick overnight getaway, but waited some time to book. So, when the offer came up close to Christmas, we took advantage. The 1st impression upon arriving is the lack of parking spot and area where you can temporarily park to check in or... More 

Was this review helpful? Yes 1
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This is bad. Got the deal via groupon, the first room we were given looked nothing like the deal so we changed rooms. The second room's bed was the equivalent to a cot and the toilet would not stop running. Eventually we were moved to our third room in 1 and a half days. The pool is freezing, sauna didn't... More 

Was this review helpful? Yes 2
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Booked months ago. Called day before to confirm reservation. Drove 9.5hrs to get there. At 5pm, there was a crowd in lobby and our room wasn't ready, had to wait another hour. Over heard people saying the pool was broken and others wanting new rooms as their rooms were dirty and smelly. When we were finally heading to our room,... More 

Was this review helpful? Yes 2
Port Hope, Canada
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago via mobile

Always start with the positive. We got to the area hours before check in and wished to park. This was taken care of in no time flat and we were able to go about our day's activities. Upon time for check in the line up was long, however we got into our room relatively fast for a party of seven... More 

Was this review helpful? Yes 1
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago

Really terrible customer service! When we arrived there was a huge line of people for check-in even outside and it was moving very slow. Every other person had a problem - sorry no room / I don't know where you bought this groupon, etc. We were told that our room wasn't ready yet (it was after 3 pm) and had... More 

Was this review helpful? Yes 1
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Additional Information about Quality Inn & Suites

Address: 5234 Ferry Street, Niagara Falls, Ontario L2G 1R5, Canada
Location: Canada > Ontario > Niagara Falls
Price Range (Based on Average Rates): $
Hotel Class:3 star — Quality Inn & Suites 3*
Number of rooms: 84
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Also Known As:
Baymont Inn And Suites
Baymont Hotel Niagara Falls
Hotel By The Falls
By The Falls Niagara

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