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Oakes Hotel Overlooking the Falls

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6546 Fallsview Blvd, Niagara Falls, Ontario L2G 3W2, Canada
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Oakes Hotel Overlooking the Falls
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Oakes Hotel Overlooking the Falls
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2,086 Reviews from our TripAdvisor Community

Traveler rating
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    672
    371
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    246
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487
1,115
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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There are newer reviews for Oakes Hotel Overlooking the Falls
See the most recent reviews
Reviewer
5 reviews 5 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago

For the price, this hotel is pretty decent. I like the rates, location and available parking around back. The observation deck on floor 14 is pretty good until nightfall. The lights in the hallway behind you produce a glare on the windows to where you cannot take a decent picture of the Falls. I would have appreciated a refrigerator and... More 

Was this review helpful? Yes
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you for your review, We truly appreciate your comments and hope others will find them helpful. You can rent a fridge for 10.00 per day which will be delivered to your guest room either before arrival or during your stay. We hope to welcome you back in the near future. Nicole More 

Halesowen, United Kingdom
Contributor
11 reviews 11 reviews
9 hotel reviews
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed 1 week ago

I booked this hotel as part of an extended holiday in North America. When we arrived the check in was easy however the instructions on were to park where slightly confusing and we realised, on leaving, that we had in fact parked in the wrong car park. Our room had a stunning view of the falls, the noise of which... More 

Was this review helpful? Yes
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you for your review, We are pleased your stay was comfortable, I apologize for the confusion with breakfast for your 3 year old. I will forward this along to the sales department as our bookings with some travel agencies are presented with breakfast for 2 adults only. We hope that we will have the opportunity to welcome you back... More 

Cypress, Texas
2 reviews
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed 1 week ago

My wife and I recently spend one night at this hotel after spending two night at a hotel just across the street. It was like moving from Central Park in NYC to Harlem. The problem started at check-in. The person at the check-in counter definitely could use a course in customer service. Bad attitude. Then she told us parking was... More 

Was this review helpful? Yes 1
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Dear traveller, Thank you for your detailed review, we appreciate all guest feedback. Through your comments we have the ability to make improvements. We have in the last year completed some major renovations such as new hallway carpet and wallpaper, new bedding in all rooms, new mattresses and pillows, new flat screen TV's, new upgraded wifi, updates tv channel selection,... More 

Mobile, Alabama
2 reviews
4 of 5 stars Reviewed 1 week ago

This hotel met our expectations. We booked this hotel for a quick vacation using credit card rewards points. Buffalo Airport Shuttle delivered us directly to the hotel. Room promised was delivered and no problems at all with check in. Staff members were courteous and professional. Room was fallsview suite on 19th floor. Room, bed, bathroom, and linens clean and comfortable.... More 

Was this review helpful? Yes
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Thank you for your wonderful comments, we appreciate detailed reviews so that others will see how we are located in a prime location with access to all attractions and near by amenities. We hope that on your next adventure to Canada you will keep us in mind. Sincerely Nicole More 

Lonaconing, Maryland, United States
Top Contributor
87 reviews 87 reviews
10 hotel reviews
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed 1 week ago

We were on the 14th floor and had what has to be the best view of the falls. We could hear its roar! Beautiful and breathtaking. The rooms were very clean. The service was top-notch. The staff was friendly and helpful. Walking distance to just about everything. Didn't have to move car. Incline just steps away. I did not rate... More 

Was this review helpful? Yes 1
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Dear valued guest, We thank you for posting your comments and disappointments regarding your past stay. Firstly we are delighted that your stay was what you anticipated and more, we do charge 20.00 per day for parking with unlimited access and do bill for unlimited wifi of 10.00 for your entire stay. I will pass along your concerns with the... More 

Ontario, Canada
Senior Reviewer
8 reviews 8 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

loved the view, loved the food and atmosphere at Remington's and everyone was so nice at the hotel and the package deal was great for us. we parked our car for 2 days and could walk most everywhere. patio weather now which was great for us. we were a couple celebrating 25 years ---our way

Was this review helpful? Yes
Brisbane, Australia
Contributor
20 reviews 20 reviews
7 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We booked this hotel and a falls view room specifically for the view. And it didn't disappoint! The window was large and looked out directly over the horseshoe falls. You could see back to the lake and then along the river, including the American Falls and the Rainbow Bridge. There are a couple of arm chairs in the room that... More 

Was this review helpful? Yes
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Dear traveller, Thank you for your review, we are pleased that your hotel experience was what you expected and more, I will forward this review to the Remington's manger so that he may read your comments regarding the 69.00 meal plan add on. I am disappointed that your dining experience was not a good one. How could we have made... More 

1 review
4 of 5 stars Reviewed 2 weeks ago

Had a falls view room with two queen beds and was really impressed with the view! Staff was very nice, didn't have any problems. Housekeeping staff was excellent too. Great location too. We didn't take advantage of the couples package but it looked like it was a very good deal. We ate at the adjoining Applebee's for breakfast one day... More 

Was this review helpful? Yes
Kitchener, Ontario, Canada
Reviewer
4 reviews 4 reviews
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed 2 weeks ago

My husband and I spent 2 days at this hotel. We are usually more conscious of prices when we get away, but since we were celebrating my 40th birthday we decided to splurge on a room that over looks the falls. The room was very nice, the view was very nice. But that is all I can say about this... More 

Was this review helpful? Yes 1
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Dear reviewer, Thank you for taking the time to write to us to let us know of your recent experience. I have noted all your concerns and disappointment and will forward this along to our CEO and OWNER. We strive to provide the best service and hospitality to all of our guests. We hope that you will return so that... More 

Toronto, Canada
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed 2 weeks ago

There are matters of principle. When you pay for a service, you expect to receive it, and if there are reasons for a service cancellation you would expect those reasons to be listened to and acknowledged. Also people that you deal with in tourism industry, you would expect to keep their word and accommodate your leisure time and priorities with... More 

Was this review helpful? Yes 5
nicole g, Front Office Manager at Oakes Hotel Overlooking the Falls, responded to this review

Dear reviewer, Thank you for your review, I would just like to let you know that we have not charged your credit card for the no-show fee as you have stated. Heather spoke with booking.com after the conversation with yourself and then cancelled the booking and chose NOT to bill you due to your circumstances. If you wish to speak... More 

Hotel Review Summarization

What travelers say

  • Great view(24)
  • Parking lot(10)
  • Very clean(8)
  • Wine tasting(7)
  • Jacuzzi suite(5)
  • Hot tub(4)
  • Friendly and helpful(3)
  • Casino next door(3)
Questions? Get answers from hotel staff and past guests. Ask a question

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